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http://dx.doi.org/10.14400/JDC.2022.20.4.101

Designing public service design education program to strengthen public service competencies -Focused on the case of workshop for policy providers-  

Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
Publication Information
Journal of Digital Convergence / v.20, no.4, 2022 , pp. 101-110 More about this Journal
Abstract
The purpose of this study is to design public service design education to strengthen the public service competencies of policy providers necessary in the changing service administration era and to confirm the effectiveness through empirical cases. Based on the theoretical research of public service and public service design, an educational program linking public service competency elements with public service design methodology was designed, and the effects through case studies and surveys demonstrated through workshops were confirmed. Team activities and practice-oriented methods and tools based on the contents of the public service design project were particularly effective in strengthening collaboration and communication competencies, and overall satisfaction was confirmed. The educational program model of this study is meaningful by presenting and demonstrating practical education linking public service competencies for policy providers, and future studies will subdivide and verify the effectiveness of competency-based education model design.
Keywords
Public service; Public service competency; Public service design; Education; Workshop;
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