• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.11a
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• pp.112-112
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• 2007

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.9 no.3
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• pp.843-871
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• 2015

Cloud computing evolve as a cost effective business model for IT companies to focus on their core business without perturbing on infrastructure related issues. Hence, major IT firms and Small & Medium Enterprises (SME) are adopting cloud services on rental basis from cloud providers. Cloud Service level agreements (SLA) act as a key liaison between consumers and providers on renting Anything as a Service (AaaS). Design of such an agreement must aim for greater profit to providers as well as assured availability of services to consumers. However in reality, cloud SLA is not satisfying the parties involved because of its inherent complex nature and issues. Also currently most of the agreements are unilateral to favour the provider. This study focuses on comprehensive, 360-degree survey on different aspects of the cloud service agreements. We detailed the life cycle of SLA based on negotiation, different types of SLA, current standards, languages & characteristics, metrics and issues involved in it. This study will help the cloud actors to understand and evaluate the agreements and to make firm decision on negotiation. The need for standardized, bilateral, semantic SLA has also been proposed.

• Journal of Information Technology Services
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• v.4 no.1
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• Proceedings of the KIEE Conference
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• 2005.07e
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• pp.112-114
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• 2005

It is obvious that electrical safety cannot be secured soley by the efforts from public sector including government. With the global trend of deregulation as WTO/TBT agreement comes into effect, foreign countries strive to minimize unnecessary and inefficient regulations in every field by sharing responsibilities with the privae sector to secure international competency in trade. To this same end, in this paper 2 level approach plan is suggested to pave the way to the self-security system in electrical field by introducing self-reliance safety system by stage for pre-service inspection on the electrical installations for private use based on product requirements in terms of performance.

• Proceedings of the Korean Information Science Society Conference
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• 2003.04d
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• pp.575-577
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• 2003

다양한 인터넷 응용분야에서 사용자와 서비스 제공자간에 서비스 수준 계약(SLA, Service Level Agreement)을 체결하여 차별화된 서비스를 제공하고자 하는데, 계약 조건의 대표적인 예는 일정시간 내에 서비스를 제공반기 위한 서비스 지연시간과 같은 시스템 성능 척도이다. 따라서 본 논문에서는 클러스터 시스템 환경에서 차별화된 서비스 제공을 위한 알고리즘을 제안하고 이에 대한 가용도 분석을 통해 성능 척도와 가용도 사이의 상관관계를 박히며, 성능 향상을 위한 고려사항을 제시한다.

• The Korean Journal of Franchise Management
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• v.5 no.1
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• pp.143-160
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• 2014

This study focuses that the business starters can refer to this study, select better franchise headquarter and make the franchise member agreement. The most concerned part for the people who want to open franchise shop is what brand is reliable and safe to them. I have analyzed disclosure report that contains overall information of franchise headquarters and researched 300 franchise shops as sample. I drew the conclusion of the decision factors of franchise member agreement, overlooked demographical status by frequency analysis with SPSS 18.0 and performed disperse analysis to examine the decision factors of franchise member agreement and the difference between sex, service type, shop size and income level. In conclusion, the most concerned factor for the franchise agreement is sales management. Sex, shop size and income level are not meaningful factors, but the cost and training management factors are considered differently based on the service type. I hope 1) this study can be utilized for the franchise business starters judge and refer information level provided by the headquarters and make a successful franchise shop business. 2) this study can make solid relationship between franchise members and present a long term vision to them. Finally, this study can be a foundation to promote franchise field through making and supplementing the law of promoting proficient and good franchise headquarters and fairness of franchise transaction and franchise encouragement.

• Proceedings of the Korea Information Processing Society Conference
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• 2005.05a
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• pp.1745-1748
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• 2005

클러스터 기반 웹 시스템에서 클라이언트의 계층별 요청 형태에 따라 차별화된 서비스를 제공하려는 시도가 활발하다. 서비스 제공자와 클라이언트간의 서비스 계약 조건(SLA: Service Level Agreement)을 만족시키기 위해, 웹 스위치 단계에서 클라이언트의 서비스 요청의 내용을 파악한 후 동적으로 서버에 요청처리 작업을 할당함으로써, 클라이언트 계층별 SLA 의 제공이 가능하다. 하지만, 모든 클라이언트의 요청은 웹 스위치를 통하여 각 서버에 분배되기 때문에, 웹 스위치가 내부적 결함이나 외부의 침입에 의해 정상적인 서비스를 제공하지 못하는 경우, 웹 시스템 서비스의 다운을 초래 할 가능성이 높다. 본 논문에서는, 웹 스위치의 내부적인 결함은 물론 외부의 악의적인 공격(예, 침입, 바이러스)으로 인하여 웹 스위치에 문제가 발생하는 경우 대기하고 있는 백업(backup) 웹 스위치로 대치하여 서비스를 계속 수행함으로써, SLA 가 고려된 웹 시스템의 가용도(Availability)를 높일 수 있는 구조를 제안하였고, 마코브(Marcov) 분석 및 실험을 통해 시스템 가용도와 SLA 척도를 정량적으로 평가하였다.

• Korea Trade Review
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• v.47 no.6
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• pp.39-53
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• 2022

This study conducted a conformity review of Korean shipping industry policy and suggested that the Korean five-year shipping reconstruction policy has not violated the WTO (World Trade Organization) trade law agreement yet. In order to investigate the latest Korean shipping policy, domestic and foreign reports were reviewed, and after that, the WTO's published data and domestic and foreign journals were analyzed. Through this process, this study tried to review the conformity of trade laws by major Korean shipping policies. The shipping industry is a representative service industry, and subsidies for this are not subject to WTO-level regulation in principle. The purpose of Korean shipping industry policy is to support the shipping industry, a type of service industry, and even if the ship-building and manufacturing industries (shipper) indirectly spread benefits in the process, this is unintentional or private-level support. That is, this study concluded that It is understood that Korea's five-year shipping reconstruction policy does not violate the WTO trade law agreement.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.12 no.10
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• pp.1723-1730
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• 2008

The national IT outsourcing is actively achieved centering around the manufacturing enterprise and financial institution. The If outsourcing of the public institution is generalized. The IT development and operation management task are the field in which first an outsourcing is introduced due to a factor including the technological change, the efper increase in demand, and etc. Particularly, the core business of the public institution is the public service. Therefore, the core business of the public institution can concentrate on the core business and by drastically outsourcing the etc task ran improve an efficiency. Therefore, as to the IT outsourcing, the innovative method that can enhance the quality of the public service can become. In this paper, We analyze how the Supply Administration introducing the service level agreement (SLA: Service Level Agreement) and the problem that the Samsung SDS is faced with were solved. And the practical affairs guide-line for managing elements which can minimize trial and error and successfully implement the IT outsourcing is presented.

• Asia pacific journal of information systems
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• v.16 no.2
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• pp.143-158
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• 2006

This paper considers probable determinants of the application software outsourcing costs and focuses on the service level agreement (SLA) influence. Recently, outsourcing clients and vendors have contracted SLA and tried to reflect them on outsourcing prices. While application software maintenance has been one of the most frequently outsourced functions, its cost did not reflect the service level requirements by the client. This paper empirically shows that the service urgency requirement on SLA increases the maintenance programmers' effort and thus increases the vendor's cost. This result can be used by vendors for program allocation purposes.