1 |
White Paper- "Take Back Control of Your Cloud Apps: Which SLAs Really Protect Your Bottom Line?," Compuware APM, 2013.
|
2 |
Kyriazis.D, "Cloud computing service level agreements-exploitation of research results," Technical report, European Commission, Brussels, 2013.
|
3 |
B. Koller, H. Munoz Frutos and G. Laria G, "Service Level Agreements in BREIN," Springer Grids and Service-Oriented Architectures for Service Level Agreements, Springer, 2010.
|
4 |
F. Liu, J. Tong, J. Mao, R. Bohn, J. Messina, L. Badger, and D. Leaf, "NIST Cloud Computing Reference Architecture (NIST SP 500-292)," National Institute of Standards and Technology, U.S. Department of Commerce, 2011. http://www.nist.gov/customcf/get_pdf.cfm?pub_id=909505
|
5 |
P. Hasselmeyer, B. Koller, I. Kotsiopoulos, D. Kuo and M. Parkin, "Negotiating SLAs with Dynamic Pricing Policies," in Proc. of SOC@ Inside'07, 2007.
|
6 |
N.Hargrove, "Service Lifecycle Governance with IBM WebSphere Service Registry and Repository SG24-7793-00," IBM Redbooks, 2009. http://www.redbooks.ibm.com/redbooks/pdfs/sg247793.pdf
|
7 |
Stahl, Elisabeth, "Performance and Capacity Themes for Cloud Computing," IBM Redbooks, 2013. http://www.redbooks.ibm.com/redpapers/pdfs/redp4876.pdf
|
8 |
Google Cloud Storage, Google Prediction API, and Google BigQuery SLA, 2014. https://cloud.google.com/bigquery/sla.
|
9 |
J.Vandendriessche and F.Coppens, "Checklist: Cloud Computing Agreements v1.3," 2013. http://www.crosslaw.be/checklist-cloud-computing-agreements/
|
10 |
Rodriguez-Garcia, Miguel Angel, "Ontology-based annotation and retrieval of services in the cloud," Knowledge-Based Systems, vol. 56, pp. 15-25, 2014.
DOI
|
11 |
Cloud Security Alliance - Consensus Assessments Initiative Questionnaire v3.0.1 (CAIQ), 2014. https://cloudsecurityalliance.org/research/cai/
|
12 |
W.K. Hon, C. Millard and I. Walden, "Negotiating Cloud Contracts: Looking at Clouds from Both Sides Now," Stanford Technology Law Review, vol. 16, no. 1, 2012.
|
13 |
Comuzzi, Marco, Guus Jacobs, and Paul Grefen, "Clearing the Sky-Understanding SLA Elements in Cloud Computing," Beta Working Paper series 412. http://cms.ieis.tue.nl/beta/files/workingpapers/wp_412.pdf
|
14 |
Kamateri, Eleni, "Cloud4SOA: A Semantic-Interoperability PaaS Solution for Multi-cloud Platform Management and Portability," Service-Oriented and Cloud Computing, Springer Berlin Heidelberg, 64-78, 2013.
|
15 |
R. Cascella, L. Blasi, Y. Jegou, M. Coppola, C. Morin, "Contrail: Distributed Application Deployment under SLA in Federated Heterogeneous Clouds," Springer, Lecture Notes in Computer Science, 2013.
|
16 |
T. Cucinotta, F. Checconi, G. Kousiouris, D. Kyriazis, T. Varvarigou, A. Mazzetti, Z. Zlatev, J. Papay, M. Boniface, S. Berger, D. Lamp, T. Voith and M. Stein, "Virtualized e-Learning with Real-Time Guarantees on the IRMOS Platform," IEEE International Conference on Service-Oriented Computing and Applications, SOCA2010, Perth, 2010.
|
17 |
W. Theilmann, J. Lambea, F. Brosch, S. Guinea, P. Chronz, F. Torelli, J. Kennedy, M. Nolan, G. Zacco, G. Spanoudakis, M. Stopar, G. Armellin, "SLA@SOI Final Report," 2011. http://sla-at-soi.eu/wp-content/uploads/2008/12/SLA@SOI-FinalReport.pdf
|
18 |
AWS Service Terms, http://aws.amazon.com/service-terms/, 2014.
|
19 |
B. Kevin and D. Hanf, "Cloud SLA Considerations for the Government Consumer," Cloud Computing, 2010.
|
20 |
Haq, Irfan Ul, Ivona Brandic, and Erich Schikuta. "SLA validation in layered cloud infrastructures," Economics of Grids, Clouds, Systems, and Services, Springer Berlin Heidelberg, pp, 153-164, 2010.
|
21 |
Service Level Agreement documentation for Microsoft Azure Web Sites SLA, 2015. http://www.microsoft.com/en-us/download/details.aspx?id=39303
|
22 |
Amazon EC2 Service Level Agreements, 2015. http://aws.amazon.com/ec2/sla/
|
23 |
Venticinque, Salvatore, R. Aversa, B. D Martino, M. Rak, and D. Petcu, "A cloud agency for SLA negotiation and management," in Proc. of Euro-Par 2010 Parallel Processing Workshops, pp. 587-594, 2011.
|
24 |
Son, Seokho and K. M Sim, "A Price-and-Time-Slot-Negotiation Mechanism for Cloud Service Reservations," Systems, Man, and Cybernetics, Part B: Cybernetics, IEEE Transactions on, vol. 42, no. 3, pp. 713-728, 2012.
DOI
|
25 |
R. Nishana, and K. Saravanan, "Secured Image Sharing and Deletion in the Cloud Storage Using Access Policies," International Journal on Computer Science and Engineering, vol. 5, no. 4, pp. 230-237, 2013.
|
26 |
Goo, Jahyun, "The role of service level agreements in relational management of information technology outsourcing: an empirical study," Management Information Systems Quarterly, vol. 33, no. 1, 2009. http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2786&context=misq
|
27 |
Open Cloud Computing Interface. http://www.occi-wg.org/about/
|
28 |
Cloud Security Alliance-Security, Trust and Assurance Registry (STAR), 2014. https://cloudsecurityalliance.org/star/
|
29 |
Keller, Alexander and Heiko Ludwig, "The WSLA framework: Specifying and monitoring service level agreements for web services," Journal of Network and Systems Management, vol. 11, no. 1, pp. 57-81, 2003.
DOI
|
30 |
Andrieux, A., et al., "Web Services Agreement Specification (WS-Agreement) GFD-RP," 2007. http://www.ogf.org/documents/GFD.107.pdf
|
31 |
Semantic Annotations for WSDL and XML Schema -W3C Recommendation, 2007. http://www.w3.org/TR/2007/REC-sawsdl-20070828/
|
32 |
Topology and Orchestration Specification for Cloud Applications Version 1.0, OASIS Standard, 2013. http://docs.oasis-open.org/tosca/TOSCA/v1.0/os/TOSCA-v1.0-os.html
|
33 |
Tosic, Vladimir, Kruti Patel and Bernard Pagurek, "WSOL-Web Service Offerings Language," Web Services, E-Business, and the Semantic Web, pp. 57-67, 2002.
|
34 |
Lamanna, D. Davide, James Skene and Wolfgang Emmerich, "SLAng: a language for service level agreements," pp. 100-106, 2003. http://discovery.ucl.ac.uk/721/1/9.9.6slang.pdf
|
35 |
Frolund, Svend, and Jari Koistinen. Qm, "A language for quality of service specification," Hewlett-Packard Laboratories, 1998. http://hpassethub.designory.com/techreports/98/HPL-98-10.pdf
|
36 |
OGC, "Official Introduction to the ITIL Service Lifecycle," Stationary Office Books, 2007.
|
37 |
ETICS project, Deliverable D4.1, "End-to-end service specification template," https://bscw.ict-etics.eu/pub/bscw.cgi/d19910/D4.1%20End-to-End%20service%20specification%20template.pdf
|
38 |
mPlane - An Intelligent Measurement Plane for Future Network and Application Management. http://www.ict-mplane.eu/
|
39 |
Murukutla, Pratap and K. C. Shet, "Single Sign on for Cloud," in Proc. of Computing Sciences (ICCS), 2012 International Conference on. IEEE, 2012.
|
40 |
V.Vineetha, "Performance monitoring in cloud," Infosys Ltd, 2012.
|
41 |
BizCloud VPE Service Descriptions Summary, http://assets1.csc.com/cloud/downloads/8051_14_BizCloud_VPE_Service_Offering_2_6_18.pdf
|
42 |
Reed, Chris, "Information Ownership in the Cloud," Queen Mary School of Law Legal Studies Research Paper 45, 2010. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1562461
|
43 |
Zoho Corporation Service Level Agreements, 2014. http://www.zoho.com/terms.html
|
44 |
Comparing Public Cloud Service Level Agreements -White paper, Dimension Data, 2013.
|
45 |
Dekker, M., and G. Hogben, "Survey and analysis of security parameters in cloud SLAs across the European public sector," 2011..
|
46 |
Bhadauria, Rohit, "A survey on security issues in cloud computing," arXiv preprint arXiv, pp. 1109.5388, 2011. http://www.chinacloud.cn/upload/2011-10/11100221191648.pdf
|
47 |
S. Subashini and V. Kavitha, "A survey on security issues in service delivery models of cloud computing," Journal of Network and Computer Applications, vol. 34, pp. 1-11, 2011.
DOI
|
48 |
HP Compute Cloud Service Level Agreements, 2015. http://www.hpcloud.com/sla/compute
|
49 |
Torode, C, "Beware These Risks of Cloud Computing, from no SLAs to Vendor Lock," CIO News, 2009.
|
50 |
Rackspace Cloud Service Level Agreements, 2014. http://www.rackspace.com/information/legal/cloud/sla
|
51 |
I. Walden, "Accessing Data in the Cloud: The Long Arm of the Law Enforcement Agent," Queen Mary University of London, School of Law, 2011.
|
52 |
Cloud Select Industry Group, "Cloud Service Level Agreement Standardisation Guidelines," 2014. http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?action=display&doc_id=6138.
|
53 |
S. Shifeng, J. Jiang, Y. Wu, G. Yang and W. Zheng, "A knowledge-based continuous double auction model for cloud market," in Proc. of Semantics Knowledge and Grid (SKG), IEEE 2010 Sixth International Conference on, pp. 129-134, 2010.
|
54 |
Dastjerdi, A. Vahid, S. G. H Tabatabaei and R. Buyya, "A dependency-aware ontology-based approach for deploying service level agreement monitoring services in Cloud," Software: Practice and Experience, vol. 42, no. 4, pp. 501-518, 2012.
DOI
|
55 |
Bradshaw. S, Millard. C and Walden. I, "Contracts for clouds: a comparative analysis of terms and conditions for cloud computing services," Int. J. Law Inf. Technol. vol. 19, no. 3, 187-223, 2011.
DOI
|
56 |
"A Case Study of Cloud Development, Time to Value and Total Cost of Ownership," Cloud TCO Case Study, 2012. http://cloud-perspectives.com/woodward-temp/June2012-Cloud-TCO-Case-PDF.pdf
|
57 |
Cloud Standards Customer Council, "Practical Guide to Cloud computing version 2.0," 2014. http://www.cloudstandardscustomercouncil.org/PG2CC_v2.pdf.
|
58 |
Baset and Salman A, "Cloud SLAs: present and future," ACM SIGOPS Operating Systems Review vol. 46, no. 2, 57-66, 2012.
DOI
|
59 |
Alhamad, Mohammed, Tharam Dillon and Elizabeth Chang, "Service level agreement for distributed services: a review," in Proc. of Dependable, Autonomic and Secure Computing (DASC), 2011 IEEE Ninth International Conference on, pp. 1051-1054, IEEE, 2011.
|
60 |
Sun. Le, Jaipal Singh, and Omar Khadeer Hussain, "Service level agreement (SLA) assurance for cloud services: a survey from a transactional risk perspective," in Proc. of 10th International Conference on Advances in Mobile Computing & Multimedia, pp. 263-266, ACM, 2012.
|
61 |
Prodan, Radu, and Simon Ostermann, "A survey and taxonomy of infrastructure as a service and web hosting cloud providers," in Proc. of Grid Computing, 2009 10th IEEE/ACM International Conference on, pp. 17-25, IEEE, 2009.
|
62 |
Wieder, Philipp, Joe M. Butler, Wolfgang Theilmann and Ramin Yahyapour, "Service level agreements for cloud computing," Springer, 2011.
|
63 |
European Telecommunications Standards Institute (ETSI), "Cloud Standards Coordination," 2013.
|
64 |
Wu. L, Buyya. R, "Service Level Agreement (SLA) in utility computing systems," Techniques and Research Directions IGI Global, USA 2011.
|
65 |
"The CSCC Practical Guide to Cloud Service Level Agreements v1.0," Cloud Standards Customer Council, 2012. http://www.cloudstandardscustomercouncil.org/2012_Practical_Guide_to_Cloud_SLAs.pdf
|
66 |
Hoofnagle, Chris Jay, "Consumer Protection in Cloud Computing Services: Recommendations for Best Practices from a Consumer Federation of America Retreat on Cloud Computing," 30, 2010.
|
67 |
Cloud Industry Forum, "The Normalisation of Cloud in a Hybrid IT Market-UK Cloud Adoption Snapshot & Trends for 2015," 2014. http://cloudindustryforum.org/downloads/whitepapers/CIF_WP_14.pdf
|
68 |
Muller. C, Oriol. M, Franch. X, Marco. J, Resinas. M, Ruiz-Cortes. A and Rodriguez. M, "Comprehensive Explanation of SLA Violations at Runtime," IEEE Transactions on Services Computing, vol. 7, no. 2, pp. 168-183, 2014.
DOI
|
69 |
L. Badger, "NIST Draft Special Publication 800-146, DRAFT Cloud Computing Synopsis and Recommendations," National Institute of Standards and Technology, 2011. http://csrc.nist.gov/publications/drafts/800-146/Draft-NIST-SP800-146.pdf
|
70 |
ISO/IEC 20000-1:2011, "Information technology-Service management-Part 1: Service management system requirements".
|
71 |
He, Qiang, "Lifetime service level agreement management with autonomous agents for services provision," Information Sciences 179.15: 2591-2605, 2009.
DOI
|
72 |
C. Cao, R. Zhang, M. Zhang and Y. Yang, "IBC-Based Entity Authentication Protocols for Federated Cloud Systems," KSII Transactions on Internet and Information Systems, vol. 7, no. 5, 2013.
|
73 |
G. Aceto, A. Botta, W. De Donato, and A. Pescape, "Cloud Monitoring: A Survey," Computer Networks, vol. 57, no. 9, pp. 2093-2115, 2013.
DOI
|
74 |
Cloud Industry Forum-Code of Practice for Cloud Service Providers v1.0, 2013. http://cloudindustryforum.org/component/content/article?id=43
|
75 |
Y. B Yoon, J. Oh and B. G Lee, "The Establishment of Security Strategies for Introducing Cloud Computing," KSII Transactions on Internet and Information Systems, vol. 7, no. 4, 2013.
|
76 |
NIST Cloud Computing Standards Roadmap Working Group, "NIST Cloud Computing Standards Roadmap Version 2," 2013.
|