• 제목/요약/키워드: Service Innovativeness

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당신은 왜 팟캐스트 서비스를 사용하는가? : UTAUT 모형 (Why Do You Use A Podcast Service? : A UTAUT Model)

  • 김형열;김태성
    • Journal of Information Technology Applications and Management
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    • 제23권2호
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    • pp.153-176
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    • 2016
  • This study investigated factors affecting the use intention of podcast service users based on the unified theory of acceptance and use of technology (UTAUT). Performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, innovativeness, and media credibility were used as independent variables in the model. The survey data from the users of the podcast portal 'podbbang' were analyzed with Smart PLS 2.0 to test the structural equation model. The results revealed that the podcast service user's effort expectancy, facilitating condition, hedonic motivation, and media credibility have a significant influence on use intention. However, the relationship between the podcast service user's performance expectancy, social influence, innovativeness, and use intention were not identified as significant.

A Study on Effects of Repurchase Intention of Consumer Innovativeness and Website Characteristics: Focused on Consumer of Overseas Direct Purchase

  • LEE, Hye-Jeong;LEE, Jong-Ho
    • 산경연구논집
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    • 제12권2호
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    • pp.29-40
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    • 2021
  • Purpose: In this study, with the transaction amount of foreign direct Purchase and foreign direct sales increasing, South Korea is in a situation where foreign direct sales are focused on China. We looked at the impact of consumer innovation and site characteristics on repurchase ability among the characteristics of overseas direct purchase consumers as a way to make direct overseas sales to various overseas countries. Research design, data and methodology: Consumer innovativeness consists of four variables: functional, hedonistic, social, and cognitive, and the site characteristics consisted of four variables: product price, product assortment, convenience, and service. The study was conducted on consumers with foreign direct purchase experience, and was finally used in 252 additional analyses. Results: The main findings of this study were first, that the impact on the degree of re-purchase among consumer innovativeness of foreign direct purchase consumers had a significant impact in the order of cognitive innovativeness, hedonistic innovativeness, and functional innovativeness. Social innovativeness did not affect the degree of re-purchase. Second, site characteristics have been found to have a significant impact on the degree of re-purchase in order of product assortment, commodity price, and service. Convenience did not affect the degree of re-purchase. Conclusions Taken together these results can be called the biggest characteristic of the cognitive innovativeness of the consumer's inclination to use the overseas direct purchase, the price or quick response of the goods sold on the site is a factor that affects the re-purchase, above all it is important to have a variety of products. We will present this element as a way to make direct sales abroad to various countries. In addition, foreign direct purchase is a lot of transactions in China, the United States, EU, but the share of China is high in foreign direct sales, and the U.S. and EU have a very low performance, it is important to consider the reasons why they prefer Korean products in China to study the social and cultural characteristics of U.S. and European consumers in the future, and to support and active marketing that companies and sellers can increase sales.

소비자의 제품군 혁신성향에 의한 애착형성 구조에 관한 연구: 이동통신 서비스를 중심으로 (Research on Attachment Creating Structure due to Customers' Product Group Innovativeness: -Towards Mobile Telecommunication Service-)

  • 권순홍;임양환
    • 한국컴퓨터정보학회논문지
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    • 제15권10호
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    • pp.221-227
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    • 2010
  • 본 연구에서는 소비자가 이동통신 서비스에 애착하게 되는 심리적 구조를 연구하였다. 연구결과, 첫째, 제품군 혁신성향은 소비자가 이동통신 서비스를 신뢰하고 긍정적 감정을 갖는데 유의한 영향을 미쳤다. 둘째, 소비자가 이용하는 이동통신 서비스에 대한 신뢰가 높으면 해당 서비스에 대한 감정도 더욱 긍정적으로 나타났다. 셋째, 소비자가 이용하는 이동통신 서비스를 높게 신뢰하면 사랑의 애착이 강하게 나타났지만, 관계의 애착에 유의한 영향을 미치지는 않았다. 넷째, 소비자가 이동통신 서비스에 대해 긍정적 감정을 갖게 되면 사랑의 애착과 관계의 애착이 높았다. 이러한 연구결과들은 소비자의 이동통신 혁신성향이 소비자의 서비스 애착에 영향을 미치는 특성의 하나로 중요하게 고려되어야 함을 의미한다.

패션 정보검색 동기가 이미지 검색서비스 품질 지각과 이용의도에 미치는 영향 (Effects of Information Search Motivations on Perceived Service Quality of Image Search and Use Intention)

  • 정혜린;김한나
    • 한국의류학회지
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    • 제46권3호
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    • pp.436-453
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    • 2022
  • This study aims to investigate the effects of fashion information search and innovativeness of consumers on service quality of image search. Furthermore, it focuses on exploring the effect of image search service quality on use intention. Data of mobile-friendly consumers in their 20s and 30s was collected in September 2021 via an online survey. Finally, 300 samples were used for the data analysis. First, motivation for information search in fashion was divided into four factors: information, relation, leisure, and entertainment motivation. Furthermore, service quality of image search was divided into four factors: accuracy, convenience, customization, and aesthetics. Second, regression analysis was conducted to evaluate the effect of fashion information search motivation on service quality. As a result, it was found that information, relation, and entertainment motivation except leisure motivation had significant effects on all factors of service quality. Third, fashion innovativeness had no significant effect on aesthetics while consumer innovativeness significantly influenced all factors of service quality. Fourth, accuracy, convenience, and aesthetics had a significant effect on use intention.

소비자의 선택 과부하와 유사성 회피 성향이 온라인 추천 서비스의 혁신성과 사용 적합성 지각에 미치는 영향 (The Effect of Consumers' Choice Overload and Avoidance of Similarity on Innovativeness and Use Compatibility in Online Recommendation Service)

  • 윤남희;이하경;장세윤
    • 한국의류산업학회지
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    • 제21권2호
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    • pp.141-150
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    • 2019
  • Online recommendation services help people search for an appropriate product among a huge assortment in stores that also minimize consumers' choice overload. People with a need for uniqueness are likely to prefer this online recommendation service based on individual needs and tastes. This study verifies the effect of consumers' choice overload and similarity avoidance in consumers' evaluation towards an online recommendation service with a focus on innovativeness and use comparability. Two-hundred consumers participated in this study and data were collected through an online survey firm. A mock retailer's webpage was created and showed six types of sneakers, which was presented as a result of product recommendation based on consumers' personal information. Data was analyzed using confirmatory factor analysis (CFA), analysis of variance (ANOVA), and regression analysis. The results show that people with a high similarity avoidance perceive an online recommendation service as an innovative and compatible service. They also perceive a high level of use compatibility for an online recommendation service, especially when it is difficult to choose a product under choice overload. Innovativeness and use compatibility of an online recommendation service increase behavioral intention. The results of this study can contribute to strategies to start online recommendation services from online retailers' websites that identify circumstances in which consumers can adopt innovative services in a positive manner.

Investigating Consumer Innovativeness for New Media Infusion: Role of Literacy in the Context of OTT Services in Korea

  • Park, Keon Chul;Lee, Sangmin
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제16권6호
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    • pp.1935-1952
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    • 2022
  • Consumer innovativeness plays a vital role in explaining consumer dynamics, such as adoption, usage, and behavioral intention, in the new world of disruptive online media. This empirical study aimed to examine the importance of consumer innovativeness and digital literacy in the adoption and expansion of new technology-based media services, focusing on OTT services. Extending the theory of adoption of new technologies by innovators to new media environment centered on OTT services, it examines the influence of the four dimensions of motivated consumer innovativeness on OTT service usage. The Korea Media Panel Data of 2019, where overall ICT usage and media consumption of a broad panel of respondents was collected, was used for the analysis. From the data of 10,864 respondents, 4,031 (37.1%) were found to have experience in using OTT services. To clarify the mediating effect of digital literacy on the correlations between cognitive innovativeness of consumers and their use of OTT services, Process Macro Model 4 was used. The bootstrap method was applied to reveal that all four dimensions of consumer innovativeness have a significant indirect effect on new media usage through digital literacy, thus indicating how digital literacy plays an important role in the spread of new digital services in addition to consumer innovativeness. The findings are important in that they can help in the efforts to introduce new technologies to the public and educate them to improve their digital literacy so that they can enjoy the complete experience of using these new digital products.

혁신성이 SNS 사용 의도에 미치는 영향: UTAUT를 중심으로 (Influence of the Innovativeness on the Use Intention in SNS: Focused on UTAUT)

  • 이문봉
    • 한국산업정보학회논문지
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    • 제17권7호
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    • pp.177-186
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    • 2012
  • SNS는 인터넷 상에서 비슷한 관심을 가진 사람간에 관계를 형성하고 정보나 컨텐츠를 공유하거나 인맥 관리 등과 같은 다양한 활동을 지원하는 서비스이다. 본 연구는 UTAUT를 기반으로 하여 혁신성이 사용 의도에 어떻게 영향을 미치는 지를 분석하는 것이다. 이를 위해 성과 기대, 예상 노력, 사회적 영향, 혁신성을 독립 변수로 하고, 성별과 혁신성을 조절 변수로 하여 연구 모델을 설정하였다. 403명의 대학생을 대상으로 실증 분석한 결과는 다음과 같다. 첫째, 성과 기대, 예상 노력, 사회적 영향, 혁신성은 사용 의도에 유의적인 영향을 미치는 것으로 나타났으며, 예상 노력이 가장 큰 영향을 미치는 것으로 나타났다. 둘째, 성별은 조절 효과가 있는 반면에, 혁신성은 조절 효과가 없는 것으로 나타났다. 남성의 경우 성과 기대가 사용 의도에 미치는 영향이 강하게 나타났으며, 여성의 경우 사회적 영향이 사용 의도에 미치는 영향이 강하게 나타났다.

개인혁신성과 자기효능감이 모바일 배달 어플리케이션 서비스 이용의도에 미치는 영향 (Intention to Use Mobile Delivery Application Services, Depending on Personal Innovativeness and Self-Efficacy)

  • 박민희;권만우
    • 한국콘텐츠학회논문지
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    • 제17권5호
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    • pp.440-448
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    • 2017
  • 본 연구는 모바일 배달 어플리케이션 서비스에 대한 사용자의 개인적 특성이 이용의도에 미치는 영향요인을 확인하고 검증하였다. 이를 위해 기술수용모델(TAM)을 연구모형으로 채택하고, 모바일 배달 어플리케이션 사용자 300명을 대상으로 설문조사를 실시하였다. 연구결과, 먼저, 개인혁신성은 인지된 용이성과 인지된 유희성에, 자기효능감은 인지된 용이성에 긍정적인 영향을 미치는 것으로 나타났다. 다음으로, 인지된 용이성은 인지된 유용성과 인지된 유희성에 긍정적인 영향을 미치는 것으로 나타났으며, 인지된 유용성과 인지된 유희성은 이용의도에 긍정적인 영향을 미치는 것으로 나타났다. 마지막으로 개인혁신성과 자기효능감은 서비스 이용의도에 유의한 간접효과가 있음을 검증하였다. 본 연구는 향후 모바일 배달 앱 서비스 개발에 있어 사용자의 개인적 특성과 서비스에 대한 인식을 고려한다면, 사용자의 자발적이고 지속적인 사용을 유도할 수 있음을 시사한다.

통신 방송 융합 환경에서의 T-Commerce 수용 모델에 관한 연구 (Understanding the Adoption of T-Commerce in Telecommunications-Broadcasting Convergence Environment)

  • 안중호;김은진;박철우
    • 지식경영연구
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    • 제10권2호
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    • pp.15-33
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    • 2009
  • Telecommunications-broadcasting convergence in the domain of IT is a representative phenomenon that is expected to provide the saturated existing markets with a new source of profit. Especially, T-Commerce combines familiarity of TV and immediacy of the Internet which are expected to cover all the users familiar with each media and expand the existing commercial transactions. Telecommunications-broadcasting convergence in Korea, however, is focusing on technical and regulatory aspects so that research on the real users is not up to the mark yet. This is the most fundamental problem in hampering growth in the corresponding service and market. Thus, we are proposing an adoption model on T-Commerce to rapidly expand the convergence service through understanding the potential users. Perceived utilitarian and hedonic values, perceived interactivity, media substitution and personal innovativeness have been examined as the factors influencing the users' intention to adopt a new convergence service. As a result of empirical analysis, it is verified that perceived utilitarian and hedonic values and personal innovativeness directly influenced the users' intention to adopt whereas perceived interactivity had indirect affect on them. T-Commerce service providers should not only emphasize on the benefit that the older media could not provide the users with, but also provide them with more pleasure and entertaining experience during the course of satisfying the users' needs to distinguish T-Commerce from the other existing media.

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모바일 어플리케이션 수용 요인에 관한 연구 (A Study on the Factors of Mobile Applications Adoption)

  • 한필구;박재석;전병호;강병구
    • 한국IT서비스학회지
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    • 제9권3호
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    • pp.65-82
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    • 2010
  • Mobile applications market has emerged as new business model. The purpose of this study is to analyze the factors of mobile applications adoption. Based on prior studies of TAM and mobile technology/service, service quality, user experience, OS compatibility, self-efficacy, innovativeness, perceived usefulness, perceived ease of use, and cost were identified as affecting factors of mobile applications adoption. According to the results, service quality is significantly related to the perceived usefulness, and self-efficacy and innovativeness are significantly related to the perceived ease of use. User experience was also found to be related to both the perceived usefulness and the perceived ease of use. In case of OS compatibility, it was found to be significantly related to the perceived ease of use, but not to the perceived usefulness. Both the perceived usefulness and the perceived ease of use were found to be related to the adoption of mobile applications. However, cost was not found to be significant to the relationship between the perceived usefulness/the perceived ease of use and the adoption of mobile applications. This study contributes to provide the base of activation strategies and practical implications for mobile applications.