• 시큐리티연구
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• 제55호
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• pp.143-167
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• 2018

경비업법상 경비원은 단순노무 종사자가 아닌 부족한 경찰력을 보완하고 국가중요시설, 산업시설, 공동주택 등의 경비를 전문으로 하는 보안관련 서비스 종사자이다. 그럼에도 불구하고 보안관련 서비스직인 경비업법상 경비원과 단순 노무직인 파견법상 경비원을 혼동 내지 혼용함으로써 경비원의 업무범위에 관한 논란이 끊이지 않고 있다. 경비업법상 경비원의 경우에는 엄격한 결격사유를 규정하고 있으며, 경비원 신임교육 및 직무교육을 받게 하고 있으며, 경비업자가 경비원을 배치하거나 배치를 폐지한 경우에는 관할 경찰관서장에게 신고하게 하는 등 경비원의 자격 등에 대하여 엄격한 제한을 규정하고 있다. 이는 경비업법상 경비원을 파견법상 경비원과 구분하여 전문 서비스직으로서 경비원의 직종을 인정하고자 함에 있다고 할 것이다. 따라서 경비업법상 경비원에 대하여는 경비업무 외 업무를 시켜서는 안 된다. 경비업무 외 업무를 시키고자 할 경우에는 경비업법상 도급계약을 체결할 것이 아니라 파견법상 경비원을 사용하던지 또는 고용계약에 의한 경비원을 고용하여 자체경비를 하여야 할 것이다. 이렇게 경비업법상 경비원을 전문 보안관련 서비스직으로 인정할 때 궁극적으로 경비산업 전반이 발전할 수 있을 것이다.

• 한국인터넷방송통신학회논문지
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• 제19권5호
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• pp.195-203
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• 2019

본 논문에서는 서비스업 근로자들의 긍정심리자본이 서비스업 근로자들 개인의 완벽주의와 역할갈등을 통해 서비스 성과에 어떻게 미치는 지에 관하여 연구하였다. 이는 기존 서비스업 근로자들이 겪고 있는 감정노동이나 업무 스트레스 등의 문제점들을 실제적인 해결방안을 제시하고자 서비스업 근로자를 중심으로 분석하였다. 연구결과 긍정심리자본 요인 중 자기효능감과 희망, 복원력은 완벽주의와 역할갈등에 영향을 미치는 것으로 나타났으며, 낙관성만 아무런 영향을 미치지 않는 것으로 나타났다. 본 연구를 토대로 서비스업 근로자들이 가지는 실태와 문제점에 대해서 알 수 있었으며, 좀 더 나은 서비스를 제공받기 위해서는 서비스업 근로자들의 근로 환경적인 부분들을 개선 및 지원 해야 할 것으로 보여진다. 다시 말해 이러한 결과는 서비스업 근로자들의 자기효능감을 높이고 복원력을 증진 시켜야 한다는 것에 대한 부분을 의미하는 결과로 보여지며, 서비스업 관련자들이나 관련 기관에 기초자료로 제공하고자 한다.

• 한국조리학회지
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• 제8권3호
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• pp.213-230
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• 2002

The meaning of foodservice industry is various but especially its most important one contains a service industry. And so, foodservice industry should provide very impressive service to customers. if workers don't satisfy themselves at the works, they can not give a high qualifying service to the customers. Therefore, this study showed how the worker's satisfactory degree depending on working type effects on the growth of foodservice industry. The conclusions by questionnaires to workers who have worked as both a regular and a contract employment at Special First Degree Hotels in Seoul are followings. Very interestingly, the proportion of satisfying degree for the workers as regular is 34.94% but the degree for workers as contract is 36.8%. The reason is that the average age of regular workers is high and they have their family to support and they have changed their job more often than the others. They can express their problems through a labor union but the part of solution is very small. It must cause to decrease satisfying degree. The workers generally satisfied to their senior employers. It means that the negative image of higher-ups in the past has been changed. It is a serious problem that the proportion of satisfaction degree remains 30%. The managements must perceive the fact that the increase ratio of contract workers does not make low quality of service. They should know that the satisfaction degree of regular workers is lower than contract ones. In order to increase the satisfaction degree, if the managements can find out the way of taking over their authority and giving a motive, they can reduce the ratio of occupation change and nonattendance. And also they can promote the productivity in foodservice industry and in conclusion, the foodservice industry will have glowed very successfully in the near future.

• 서비스연구
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• 제4권2호
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• pp.37-47
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• 2014

서비스산업은 국가 경제의 지속가능한 성장을 뒷받침할 핵심 분야이다. 그러나 아직 우리 경제에서 서비스산업의 발전은 선진국 수준에 미치지 못하고 있다. 서비스업에 대한 최근의 통계가 이를 뒷받침하고 있다. 본 논문은 지역별로 국내 서비스산업의 현황을 사업체수 및 종사자수 통계를 중심으로 비교분석한 것이다. 이를 위해 16개 시 도 지역에 대한 전국 사업체조사 자료를 토대로 수도권, 강원권, 충청권, 호남권, 영남권, 제주권 등 6개 광역권으로 분류하여 이들 지역에 있어서 전체 산업에 대한 서비스산업에서의 사업체수 및 종사자수의 상대비율을 비교분석하고, 또한 각 권역에 있어서 시도별로 사업체수 및 종사자수의 상대비율을 비교분석한다. 지역별 비교를 위해서 사용한 자료는 2006년부터 2012년 동안 최근 7년간의 전국사업체조사 자료이며, 이 자료를 통해 6개 권역에 대한 서비스산업에서의 사업체수 및 종사자수의 상대비율을 계산하였다. 그리고 각 권역에 속한 시도 지역에 대해서도 그 상대비율들을 계산하여 지역별로 비교분석하였다.

• 한국안전학회지
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• 제31권2호
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• pp.112-118
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• 2016

The labor force has moved to services industry. An industrial accidents of service industry is three people on 10 persons in 2013. This research conducted questionnaire surveys of 1:1 directly person interviews with a structured questionnaire intended for 150 service workplaces, in order to improve occupational safety and health in very small service workplace with less than 5 employee. The survey contents is employment type, safety and health management system, safety and health training, activities. In the results, working with non-regular(informal) workers is two people on 10 persons 27.1% and female workers is about five people on 10 persons with 58.1%, and that 67.9% of non-regular workers who are mainly engaged in the production line appeared. And the work-related injury and accident experience was 3.3% and the occupational injury rate was 1.02%, especially occupational injury rate of female workers was 0.88%. Workplace risk assessment carried out in response that it was very low as 10.0% of the total. Also the safety & health education and activities was very low. Thus the safety consciousness and education is urgently required in order to prevent the industrial accidents.

• 한국환경보건학회지
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• 제40권6호
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• pp.435-441
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• 2014

Objectives: Bisphenol A, or BPA, is a chemical component in polycarbonate plastic with which many people come into contact every day. A great deal of controversy has arisen over its safety since this material, which is known to disrupt the human endocrine system and cause neurological difficulties and cancer, is commonplace in beverage containers, food can liners, and receipt paper rolls. In this study, we determined the levels of exposure to BPA of workers in the service industry depending on the number of receipts contacted. Methods: The participants were 16 male and 18 female workers employed in the service industry. Using a questionnaire, we investigated general and job characteristics. Urine samples were collected and analyzed by the LC-MS/MS technique after enzymatic hydrolysis and solid phase extraction (SPE). Results: The geometric mean (GM) concentration of urinary BPA from all subjects was 1.02 ng/ml. Workers were exposed significantly to more BPA according to the number of receipts they contacted, their work experience, and working hours per day. The BPA concentration of those who touched more than 100 receipts per day was 3.09 ng/ml, while that of the other participants was 0.61 ng/ml. It was shown that wearing gloves can protect from BPA exposure. Conclusion: We determined the urinary BPA concentrations of workers in service industry and found that the contact with receipts could increase the BPA exposure of service workers.

• 한국직업건강간호학회지
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• 제8권2호
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• pp.141-155
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• 1999

For the purpose of disclosing the mental health status as well as its stress factors of female workers in industry, a questionaire survey was carried out on 283 female workers, namely. 134 of a service industry(department store) in seoul and 149 of a manufacturing industry(food) in Kyunggi-do district from 24 to 29 January, 1994. The result were as follows : 1. The mean scores of poor mental health indicator showed no significant difference between service industry and manufacturing industry, while the mean scores of good mental health indicator showed a significant difference between those two industries. 2. The mean scores of work stress as social stress factors showed a significant difference between service industry and manufacturing industry. However, no significant difference was observed between the mean scores of personal stress factor between those two industries. 3. In general, the work stress factor was more significantly contributed by marital status, while the social stress as well as the personal stress factor were contributed more by monthly income. 4. The major contributing factor to the poor mental health was the personal stress factor in general, followed by the work stress factor. However, the weight of these two stress factors was reversed according to the type of industries.

• 한국의상디자인학회지
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• 제22권4호
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• pp.105-113
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• 2020

This study examines the effects of job stress on employees in the beauty service industry and the consequences on job satisfaction and organizational commitment. Based on the analysis of the job stress of beauty employees, the purpose of the study is to identify the beauty service industry's problems and present marketing implications. First, it was found that employees' job stress in the beauty service industry harmed job satisfaction. Beauty workers with a high job satisfaction increase the quality of service for customers, which can increase the customer's store loyalty, helping the beauty service industry's work performance, thereby further increasing job satisfaction by reducing job stress. Second, it was found that employees' job stress in the beauty service industry harmed organizational commitment. The higher the organizational commitment is, the more sense of belonging is created, which in turn can improve the work performance of the beauty industry workers and reduce the turnover rate. Therefore, it is necessary to find a way to increase organizational commitment by reducing beauty workers' job stress. Third, it was found that employees' job satisfaction in the beauty service industry had a positive effect on organizational commitment. These results show that the higher the job satisfaction related to the beauty worker's current job satisfaction, current salary satisfaction, satisfaction with the boss, satisfaction with the work environment, and passion for the job, the higher the organizational commitment.

• 패션비즈니스
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• 제16권5호
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• pp.74-87
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• 2012

The service industry will be essentially extended during the economic growth and industrial development. Especially, the role of workers meeting the customers in service industry is very important from the view point of purchase intention. So many companies in service industry endeavor to increase the work efficacies of workers through the various prizes and incentives, and improve the job performance by additional education. Recently, the incentive tours are comprehensively accepted as an efficient tool to promote the loyalty and job performance of workers. The incentive tours enable the worker to gain the cultural experiences. They will experience not only the natural heritages and antiques, but also the local life culture and arts culture. The culture marketing for worker as the internal customer increase the worker's loyalty and the ties among workers, and therefore, their job performance will be increased. The empirical results (162 workers surveyed) showed the incentive tours have improved both the individual and group's job performance at a cosmetic sales organization. So it is recommend to plan the organization specific incentive tour in order to improve the productivity of the service organization.

• 융합정보논문지
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• 제12권5호
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• pp.278-289
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• 2022

본 연구는 미용종사자의 업무가치감이 직무만족을 매개로 서비스 생산성에 미치는 영향을 실증적으로 분석한 연구이다. 연구결과 서비스 생산성에 영향을 미치는 요인을 실시한 결과는 업무가치감이 높고, 직무만족이 높을수록 서비스생산성이 높아짐을 알 수 있다. 또한 가치충족인식, 내재적만족, 업무가치인식, 자기가치인식, 외재적 만족이 높을수록 서비스생산성이 높아짐을 알 수 있었다. 또한 미용종사자의 업무가치감이 직무만족을 매개로 서비스향상에 미치는 영향을 알아본 결과 |Z|=15.057로 Z값이 1.96보다 큰 값을 보여 sobel test에서도 직무만족의 매개효과는 유의한 것으로 나타났다. 본 연구 결과를 토대로 미용종사들이 스스로 자신의 업무가 의미있고, 가치 있으면 보람되다고 인지할 수 있도록 내적동기를 상승시키고 일 자체에서 오는 만족감, 내재적 직무만족을 향상시킴으로서 서비스 생산성을 극대화 시킬 수 있을 것으로 기대한다.