• Title/Summary/Keyword: Service Industry Workers

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Impact of Service Quality of Cosmetic Road Shop Male Sales Staff on Purchase Intention (화장품 로드샵 남성 판매종사원의 서비스품질이 구매의사에 미치는 영향)

  • Won, Kyoung-hee;Jung, Yeon-ja
    • Journal of Convergence for Information Technology
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    • v.9 no.5
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    • pp.243-251
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    • 2019
  • Men's beauty experts are engaged in the beauty area, which has been recognized as a woman's entirety due to changes in the society in which the standards of the occupational groups according to sex are collapsed. The purpose of this study is to find out the strategic implications for attracting male beauty workers to male beauty practitioners through the influence of the service quality of male sales workers of cosmetics road shop among the growing beauty industry and increasing male beauty practitioners. I want to provide you with basic data. As a result, the service quality of male sales personnel of cosmetics road shop had a positive effect on the purchasing intention. As a result, male sales workers of cosmetics road shop seemed to have a well - It is necessary to provide continuous product education and education to provide prompt and accurate service.

Effects of Hand Acupressure to Male Manufacturing Workers with Shoulder Pain (견비통을 가진 남성 제조업 근로자에 대한 수지요법 적용의 효과)

  • Kim, Yeon-Ok;Kim, Jee-Won
    • The Korean Journal of Health Service Management
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    • v.13 no.2
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    • pp.121-133
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    • 2019
  • Objectives: The purpose of this study was to determine the effectiveness of hand acupressure in relieving shoulder pain among male manufacturing workers. Methods: A nonequivalent control group was employed using a nonsynchronized design. Data were collected from two manufacturing plants located in metropolitan area U. The data were analyzed with a ${\chi}^2$-test and an independent t-test to perform a homogeneity test, and with repeated ANOVA measures to perform an hypothesis test using the SPSS 21.0 program. Results: Hypothesis 1 that "the experimental group provided with hand moxibustion would score lower for low shoulder pain than the control group" was supported (F=306.05, p<.001). Hypothesis 2, that "the experimental group provided with hand moxibustion would have a wider range of motion than the control group" was also supported with increased flexion(F=7.73, p<.001), extension(F=7.89, p=.001), abduction(F=21.23, p<.001), and horizontal abduction(F=20.89, p=.028). Hypothesis 3, that "the experimental group provided with hand moxibustion would score lower for quality of sleep than the control group" was not supported (F=56.10, p=.091). Conclusions: Hand moxibustion is effective in relieving shoulder pain for male manufacturing workers, in relieving low shoulder pain and increasing the range of motion.

Stress Detection System for Emotional Labor Based On Deep Learning Facial Expression Recognition (감정노동자를 위한 딥러닝 기반의 스트레스 감지시스템의 설계)

  • Og, Yu-Seon;Cho, Woo-hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2021.10a
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    • pp.613-617
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    • 2021
  • According to the growth of the service industry, stresses from emotional labor workers have been emerging as a social problem, thereby so-called the Emotional Labor Protection Act was implemented in 2018. However, insufficient substantial protection systems for emotional workers emphasizes the necessity of a digital stress management system. Thus, in this paper, we suggest a stress detection system for customer service representatives based on deep learning facial expression recognition. This system consists of a real-time face detection module, an emotion classification FER module that deep-learned big data including Korean emotion images, and a monitoring module that only visualizes stress levels. We designed the system to aim to monitor stress and prevent mental illness in emotional workers.

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Relationship between Job Stress and Work Ability (직무스트레스와 작업능력의 상관관계에 관한 연구)

  • Lee, Yu-Jeong;Chang, Seong-Rok
    • Journal of the Korean Society of Safety
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    • v.27 no.3
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    • pp.125-130
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    • 2012
  • According to the Korea National Statistical Office data in 2010, the population over ages of 65 years would possess to 11.3% whole population of Korea in 2011 denoting Korea is already in the aging society. Old age is associated with inevitable time-dependent losses in physical capabilities. However the maintenance of physical capabilities is essential for continuing independence in old age. The work ability index(WAI) was constructed to reveal how well a worker is able to perform his work. This study focused on the discovery of an industrial and age-related influences on the work ability and job stress of workers in the shipbuilding, house managing, apartment construction industry. For this, the study conducted a job stress test using the Korean Occupational Stress Questionnaire Short Form, and employee performance evaluations using the Work Ability Index (WAI) of the Finnish Institute of Occupational Health (FIOH) on 3,228 workers in the shipbuilding, house managing and apartment construction industry. SPSS 12.0 K statistics program was used for statistics analysis and significance was verified with the Kruskal-Wallis test, a corporate body of nonparametric statistical analysis. As a result, employee performance had significant differences, depending on age, an industrial and years of service. The mean WAI score of the shipbuilding industry was lower than that of the other industry. Additionally, it was found that employee work ability decreased more as job stress increased.

Tourism Attitude of Deagu Citizens toward the Sustainable Ecotourism (지속가능한 생태관광을 위한 대구시민의 관광태도)

  • Cho, Jin-Hee;Kim, Soo-Bong;Jeon, Eun-Jeong
    • Journal of Environmental Science International
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    • v.18 no.2
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    • pp.177-186
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    • 2009
  • The changes in the worldwide paradigm of the sustainable development have started to be applied in the entire industry fields, and they come out as the sustainable tourism in the field of tourism. And the ecotourism has emerged as a practical method to meet the needs of the actual practice and the intellectual system for the sustainable tourism. In the type of tourists based on tourist attitude, 82.3% has the environment-friendly tourist attitude as a potential ecological tourist or an ecological tourist. In addition, there are the potentials of increase in ecological tourists as well as the revitalization of ecological tourism. First, the ecological tourists are mostly the well-educated and married professional workers at 40, housewives, and people earning a high income. Next, the potential ecological tourists are mainly the well-educated and married professional workers at 30, workers in the service industry, and middle-class citizens. Lastly, the general tourists are the students at 20 who are single, earn a low income, and has low level of education. This study presents useful data to the tourist business in terms of the development, operation and management of sustainable ecological tourism.

The Effects of Job Stress, Fatigue, and Health and Safety Services on Health Issues of Male Manufacturing Workers (남자 제조업 근로자의 직무스트레스, 피로도, 안전보건서비스의 경험이 건강문제에 미치는 영향)

  • Choi, Eun-Hi;Jung, Hye-Sun
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.29 no.2
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    • pp.226-235
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    • 2019
  • Objectives: The purpose of this study was to investigate whether there were differences in manufacturing industry worker's health issues depending on job stress, fatigue, and health and safety services. Methods: The purpose of the questionnaire survey and its contents were explained to manufacturing industry health personnel, and the questionnaires were collected from 666 workers from 17 manufacturing workplaces. Questionnaires with missing data were excluded from the analysis so a total of 632 questionnaires were included. Results: Overall, 74.1% of the respondents had experienced health issues during the preceding month. The factors affecting worker health were number of workers(OR=1.000034, p=.013), job demand(OR=1.82, p=.009), MFS(OR=1.85, p=.003), provision of safety & health information(OR=1.85, p=.048), wearing protector(OR=2.58, p=.021). Conclusion: It is necessary to strengthen the safety and health education to mitigate hazardous and risk factors. Employers should provide health managers in charge of safety and health education to control workplace risk factors. In case of small businesses, it may be necessary to strengthen safety and health education in existing worker health centers and government support projects.

The Effects of Educational Satisfaction on Job Satisfaction and Organizational Commitment of Hair Beauty Service Employees -using leadership of chief managers as a mediator (미용서비스교육이 헤어미용종사자의 고객지향성과 직무성과에 미치는 영향)

  • Seo, Sun-Min;Ko, Kyoung-Sook
    • Journal of Convergence for Information Technology
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    • v.12 no.4
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    • pp.316-327
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    • 2022
  • This study empirically analyzed the effects of beauty service training on customer orientation and job performance of beauty industry workers. First, as a result of the study, there were differences in service training, customer orientation, and job performance according to general characteristics, and service training showed significant differences in age, highest level of education, work experience, and number of employees, job performance in age, work experience, and number of employees, and job performance in age, academic background, work experience, and number of employees. Secondly, it was identified that service training makes a significant effect on customer orientation, the factor that makes the greatest effect on customer orientation among sub-factors of service training is educational content, and it can be seen that customer orientation increases when educational content, educational instructor, and educational environment are higher. Thirdly, it was identified that service training and customer orientation make a significant effect on job performance. hese research results show that the better the educational environment, instructor, and educational content of beauty industry workers, the higher the customer-oriented service, leading to the creation of loyal customers and can improve job performance as well.

A Study on Job Stress and Work Ability of Technical Workers and Simple Labor Workers in Apartment Construction (아파트공사 기능직 종사자와 단순노무 근로자의 직무스트레스와 작업능력에 관한 연구)

  • Lee, Jong-Bin;Chang, Seong Rok
    • Journal of the Korean Society of Safety
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    • v.29 no.5
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    • pp.129-135
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    • 2014
  • In recent studies, construction industry workers with higher job stress and lower work ability were more likely to experience accidents at their workplace. Likewise, fatal accidents rate was higher among simple labor workers compared to technical workers. Therefore the evaluation of a worker's job stress and work ability seems to be important in preventing the occurrence of fatal accidents. To search for ways to reduce job stress and to improve work ability, the current study conducted a job stress analysis based on age, years of service, skill level, hobbies, sleep patterns, and monthly income. For this, the Korean occupational stress questionnaire short form and the Work Ability Index (WAI) developed by the Finnish Institute of Occupational Health (FIOH) were used. In this study, SPSS 12.0K statistics program was used for statistical analysis and significance was verified by the Kruskal-Wallis test and non-parametric tests. The results of this study can be summarized as follows : (1) Simple labor workers had higher job stress and less work ability than technical workers. (2) The more experienced workers had lower job stress and higher work ability. (3) In the case of workers who slept a lot, work ability was higher and job stress was less. (4) Monthly income influenced on the job stress and work ability. (5) Job stress and work ability in accordance with the age difference was not significant.

Factors Influencing Depression with Emotional Labor among Workers in the Service Industry (서비스직 근로자의 우울에 영향을 미치는 요인 - 감정노동 종사자의 직무스트레스를 중심으로 -)

  • Lee, Bok-Im;Jung, Hye-Sun;Rhee, Kyung-Yong;Kim, Soon-Lae
    • Research in Community and Public Health Nursing
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    • v.15 no.4
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    • pp.566-576
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    • 2004
  • Purpose: The study was to determine variables related to the depressive impact of emotional labor among workers. Method: 443 respondents were surveyed through the NIOSH generic job stress questionnaire from December 1st through December 30th, 1999. Results: 1. Employment type and job insecurity showed a significant relationship with developing depression, load and role ambiguity. 5. Intervention programs and effective communication networks are needed to help workers cope with their job stress in a positive manner. Conclusions: First, given the correlation between the frequency of avoiding tactics and depression levels, an intervention program is needed to help workers cope with their job stress in a positive manner, Lastly, because role ambiguity was one of the main causes of depression among workers who perform emotional labor, establishing an effective communication network is important to make communication flow within the workplace clear and open.

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A Study for the Development of Welfare Program based on the Characteristics of middle-or-old aged Woman Workers (중장년 근로여성의 생활특성에 기초한 복지 프로그램 개발을 위한 연구)

  • Han, Hye-Bin;Chung, Soon-Dool
    • Korean Journal of Social Welfare
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    • v.35
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    • pp.375-397
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    • 1998
  • This study is to develop welfare programs based on the characteristics of middle-or-old-aged woman workers in manufacturing industry. 7cities and 2 counties in Kyunggi-Do were selected. for survey considering their accessibility. Total 471 woman workers were interviewed personally and the data has been analyzed using SPSS. First, the findings show that their family structure is characterized by nuclear family and they have school-aged children who need someone else's care, therefore they need child related services to help them such as after school care. Second, they have few welfare facilities in their work and they have never tried to find any outside their work. Thus, it is necessary to prepare welfare programs in their working place. The welfare programs they need most are discount stores, medical service, counseling service, and so on. In conclusion, the welfare needs of woman workers cannot be thought without considering family structure of woman workers, the degree of welfare facilities in the work, and their welfare needs.

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