• Journal of Information Technology Services
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• v.12 no.3
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• pp.95-109
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• 2013

This paper discussed about creativity and knowledge management variables as for effect factors on the management performance of IT service firms. Specially the mediation effects of knowledge management variables between the creativity and management performance were examined. To prove empirically the related hypothesis, the statistical analysis were based on the response from the 160 Korean IT Service firms. As an analysis results, it was found that the creativity of organizations was not the direct effector on the management performance. But the virtue of knowledge which are accumulated from knowledge management activity and shared in organizations was the direct effector. Also, the knowledge management activity is mediator on the in the relationship between the creativity and management performance. So this paper suggests that knowledge management activity and knowledge's virtue in the related the creativity in organizations are the important mediate factors for enhancement of IT service firm's performance.

• Journal of Agricultural Extension & Community Development
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• v.17 no.4
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• pp.685-716
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• 2010

The purposes of this study were to exploring the rural residents' satisfaction of living environment and social service. For these purpose we collected the data from the residents in rural area(1,000). The major findings of this study were as follows : First, the total satisfaction score is 58.9. The highest score group is housing and environment(69.9). And the lowest score group is cultural life and leisure environment. Various welfare services have been carried out for low income people, disabled people, old people, children and rural women within the social service system. But many respondents did not have chances to use social service because it was not efficiently provided many social services. So most of the residents in village wanted more welfare services. Second, the qualitative enhancement is more important than physical infrastructure expansion in order to improve rural settlement condition(housing quality, water supply and drainage, road and traffic system, medical care etc.)

• Management & Information Systems Review
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• v.22
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• pp.231-254
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• 2007

This study is analyzed how much protected buying and selling service on Auction site affects to the customers' satisfaction. According to the results of it, First, considering that the aspects of the reliability of the Auction site, trade factor affects to the reliability of Auction website. Second, it shows the organized security of the site affects to the reliability. and it could be explained the escrow service has brought the customers to get the reliability of Auction website. Third, the execution of purchasing contract on website affects to the customers' satisfaction. and it makes customers confirm and rely on Auction. For example, carrying out of the escrow service, enhancement of the system for the policies for the buying protection of customers, and various concerns and efforts for the execution of the purchasing contract and so on affect to the customers' satisfaction.

• Proceedings of the KIEE Conference
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• 2004.05a
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• pp.129-131
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• 2004

The advanced technology called Telematics appeared with the development of automobile industries and IT technologies. In Telematics it is important to offer good quality information to the car which loads the terminal, so in this paper, for this, we propose the intelligent information service method using artificial intelligence(A. I.). In this paper, through the concept of multi-agent, we represent Telematics system and show the interaction between information service center and a terminal for smooth information service. Finally, we mention the way that Telematics should persue for the enhancement of information service.

• The Journal of the Convergence on Culture Technology
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• v.5 no.1
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• pp.281-286
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• 2019

The purpose of the present study was to investigate pre-service early childhood teachers experiences in major-associated service-learning. The participants were eight sophomores in I University and participated in major-associated service-learning during the Spring semester, 2018. They were asked to write journals about their experiences before, during, and after service-learning activities. As results, pre-service early childhood teachers reported that they realized the value of service-learning, learned the importance of concrete preparation and professional operation of activities, and experienced the enhancement of teaching efficacy.

• Journal of the Korean Society of Industry Convergence
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• v.27 no.2_2
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• pp.445-456
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• 2024

This study aims to suggest service improvement opportunities by analyzing user review data of the top three OTT service apps(Netflix, Coupang Play, and TVING) on Google Play Store. To achieve this objective, we proposed a framework for uncovering service opportunities through the analysis of negative user reviews from OTT service providers. The framework involves automating the labeling of identified topics and generating service improvement opportunities using topic modeling and prompt engineering, leveraging GPT-4, a generative AI model. Consequently, we pinpointed five dissatisfaction topics for Netflix and TVING, and nine for Coupang Play. Common issues include "video playback errors", "app installation and update errors", "subscription and payment" problems, and concerns regarding "content quality". The commonly identified service enhancement opportunities include "enhancing and diversifying content quality". "optimizing video quality and data usage", "ensuring compatibility with external devices", and "streamlining payment and cancellation processes". In contrast to prior research, this study introduces a novel research framework leveraging generative AI to label topics and propose improvement strategies based on the derived topics. This is noteworthy as it identifies actionable service opportunities aimed at enhancing service competitiveness and satisfaction, instead of merely outlining topics.

• Journal of Service Research and Studies
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• v.5 no.1
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• pp.17-33
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• 2015

This study looked for employment services satisfaction surveys done in the UK, USA and Korea. And through which derived the following suggestions for improving Korea the employment service satisfaction survey. First, in terms of research design improvements to ensure the representativeness of the sample region for each center and branch-specific (job seekers and recruiters) requires the sampling design based on user scale. In addition, the sample design should be applied when considering specific user can be distributed. US is restricted to participants within 60 days for sampling and sample extraction once a month at least. Next in terms of survey improvements, it is necessary to apply a weighting part considering the regional characteristics. For this, the correct analysis of the employment center by the internal and external environment is required. And in the case of non-face-to-face service, complaints about worknet use is likely to be channeled into complaints about job centers provide services. It needs to improve on this. And for the improvements of business processes service by an in-depth study, it can be seen to review the possible introduction of a British mystery shopper.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.10
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• pp.2059-2064
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• 2011

The DGPS systems that is a GPS augmentation system were installed for ocean- and land-service. The ocean-based reference station of 11 site and the land-based reference station of 6 sites are operating for ocean- and land-service. Although the land-based reference stations provide the output power of 500W, the service shadow regions are occurred due to mountain lands and building area. In this paper, the service coverages for land-based reference stations are analyzed in conditions of output power enhancements of reference station. The service shadow areas are deduced from service coverages of land-based reference stations and ocean-based reference stations. The medium frequency-band wave propagation models are considered as DGPS wave propagation model. The service coverages are analyzed by considering the compensated ground surface-conductivity.

• KIPS Transactions on Computer and Communication Systems
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• v.1 no.1
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• pp.29-34
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• 2012

Wireless multicast service can be used for video streaming service to save the network resources by sending the same popular multimedia contents to a group of users at once. For better multimedia streaming multicast service, we propose a quality-aware rate adaptation (QARA) scheme for scalable video multicast in rate adaptive wireless networks. In QARA, transmission rate is determined depending on the content's type and users' channel conditions. First, the base layer is transmitted by a low rate for high reliability. That means we provide basic service quality to all users. On the contrary, the transmission rate for enhancement layer is adapted by using channel condition feedback from a randomly selected node. So, the enhancement layer frames in a multimedia content is sent with various transmission rates. Therefore, each node can be provided with differentiated quality services. Consequently, QARA is capable of serving heterogeneous population of mobile nodes. Moreover, it can utilize network resources more efficiently. Our simulation results show that QARA outperforms utilization of the available transmission rate and reduces the data transmission time.

• KIPS Transactions on Computer and Communication Systems
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• v.2 no.9
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• pp.381-392
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• 2013

During the last decade, the multitude of advances attained in terminal computers, along with the introduction of mobile hand-held devices, and the deployment of high speed networks have led to a recent surge of interest in Quality of Service (QoS) for video applications. The main difficulty is that mobile devices experience disparate channel conditions, which results in different rates and patterns of packet loss. One way of making more efficient use of network resources in video services over wireless channels with heterogeneous characteristics to heterogeneous types of mobile device is to use a scalable video coding (SVC). An SVC divides a video stream into a base layer and a single or multiple enhancement layers. We have to ensure that the base layer of the video stream is successfully received and decoded by the subscribers, because it provides the basis for the subsequent decoding of the enhancement layer(s). At the same time, a system should be designed so that the enhancement layer(s) can be successfully decoded by as many users as possible, so that the average QoS is as high as possible. To accommodate these characteristics, we propose an efficient transmission scheme which incorporates SVC-aware dual-channel repetition to improve the perceived quality of services. We repeat the base-layer data over two channels, with different characteristics, to exploit transmission diversity. On the other hand, those channels are utilized to increase the data rate of enhancement layer data. This arrangement reduces service disruption under poor channel conditions by protecting the data that is more important to video decoding. Simulations show that our scheme safeguards the important packets and improves perceived video quality at a mobile device.