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http://dx.doi.org/10.18807/jsrs.2015.5.1.017

International Comparison of Satisfaction Surveys for Employment Services  

Kim, Ho W. (Korea Employment Information Service, Employment Service Enhancement Center)
Kim, Taewoo (Korea Employment Information Service, Employment Service Enhancement Center)
Publication Information
Journal of Service Research and Studies / v.5, no.1, 2015 , pp. 17-33 More about this Journal
Abstract
This study looked for employment services satisfaction surveys done in the UK, USA and Korea. And through which derived the following suggestions for improving Korea the employment service satisfaction survey. First, in terms of research design improvements to ensure the representativeness of the sample region for each center and branch-specific (job seekers and recruiters) requires the sampling design based on user scale. In addition, the sample design should be applied when considering specific user can be distributed. US is restricted to participants within 60 days for sampling and sample extraction once a month at least. Next in terms of survey improvements, it is necessary to apply a weighting part considering the regional characteristics. For this, the correct analysis of the employment center by the internal and external environment is required. And in the case of non-face-to-face service, complaints about worknet use is likely to be channeled into complaints about job centers provide services. It needs to improve on this. And for the improvements of business processes service by an in-depth study, it can be seen to review the possible introduction of a British mystery shopper.
Keywords
Employment Service; Satisfaction; Employment Service Evaluation; International Comparison;
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