• Title/Summary/Keyword: Self service

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COVID-19 환자를 간호한 지방의료원 간호사의 간호서비스 질 영향요인 (Factors Affecting Nursing Service Quality of Nurses at Local Medical Centers for COVID-19 Patients)

  • 곽민정;김희경
    • 가정∙방문간호학회지
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    • 제29권1호
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    • pp.40-49
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    • 2022
  • Purpose: This study aimed to analyze the effects of fatigue, resilience, and self-leadership on nursing service quality of local medical center nurses who nursed COVID-19 patients. Methods: The participants were 135 nurses who worked at regional public hospitals located in H-gun, G, and C-city in province C. The collected data were analyzed using descriptive statistics, t-test, analysis of variance (ANOVA), Pearson's correlation coefficients, and stepwise multiple regression using IBM SPSS Statistics version 25. Results: The participants' nursing service quality showed significant positive correlation with resilience (r=.53, p<.001), and self-leadership (r=.60, p<.001). The factors affecting participants' nursing service quality were commitment to self-leadership (β=.57, p<.001) and work position (chief nursing officer) (β=.26, p<.001), which explained 42% of the participants' nursing service quality. Conclusion: During a crisis such as the COVID-19 pandemic, it is necessary to help nurses enhance their self-leadership skills and build their career continuously by developing relevant policies, systems, and nursing intervention programs. Future studies could expand the knowledge base by including more participants to explore other ways to improve nursing service quality during the COVID-19 pandemic.

플립러닝(Flipped learning) 학습법이 응급구조학과 학생의 자기주도적 학습능력, 학업적 자기효능감에 미치는 효과 분석 (Effects of flipped learning on self-directed learning and academic self-efficacy of paramedic students)

  • 신요한;국종원;김보균
    • 한국응급구조학회지
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    • 제26권2호
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    • pp.37-46
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    • 2022
  • Purpose: This study aims to analyze the effects of flipped learning on paramedic students' self-directed learning and academic self-efficacy. Methods: A one-group pretest, posttest design was utilized for the 32 paramedic students who participated. The data were analyzed by employing paired t-test and Pearson correlation coefficient along with the SPSS 23.0 program. Results: The scores of self-directed learning and academic self-efficacy significantly increased after flipped learning classes (t = -3.90, p<.05; t = -5.92, p<.05, respectively). Conclusion: Flipped learning is an effective intervention for improving self-directed learning and academic self-efficacy in paramedic education. In the long run, the application of flipped learning will play a role in improving the paramedic students' educational environment and strengthening the overall abilities of students.

지방공무원 핵심자기평가가 고객지향성에 미치는 영향 (Effects of Self Core Evaluation on the Customer Oriented Public Service: Mediating Effect of Job Engagement)

  • 김정숙;김성종
    • 한국콘텐츠학회논문지
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    • 제15권8호
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    • pp.209-217
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    • 2015
  • 본 연구는 지방공무원들의 핵심자기평가가 직무열의와 고객지향성에 미치는 영향을 경험적으로 파악하여 정책적 시사점을 도출할 목적으로 수행되었다. 그동안 고객지향 행정서비스 제공하기 위한 다양한 제도적 방법이 도입되어 왔지만 만족할 만한 얻지 못했다. 제도적 접근만으로는 관료들이 직무수행 행태를 고객지향적 행동으로 바꾸는데 한계가 있기 때문이다. 공무원들의 서비스 공급자 중심의 역할인식과 직무수행방식을 수요자 중심으로 바뀌는 데는 다양한 접근이 필요한 것이다. 이론적 관점에서 볼 때 핵심자기평가는 조직심리학에서 나온 개념으로 조직구성원이 자신의 업무수행 능력이나 외부환경 대처 역량에 대한 잠재의식적 평가로 조직구성원의 직무열의에 긍정적 영향을 미치는 요인으로 알려져 있다. 심리적 개념인 핵심 자기평가와 고객지향성이라는 직무수행 태도와 이론적 차원의 관련성도 의의가 있다. 본 연구의 분석 결과 핵심자기평가가 공무원의 고객지향성에 긍정적으로 영향을 미치는 것으로 확인되었으며 직무열의가 매개적 역할을 수행하고 있음도 제시하였다. 행정서비스의 고객지향성을 강화하기 위해서는 제도적 통제와는 별도로 자신감과 외적 환경 변화 대응능력을 높이는 교육훈련을 강화하는 정책적 접근을 제안하였다.

네일숍 고객의 자신감과 자아존중감에 따른 서비스 추구 혜택 및 재방문 의도에 관한 연구 (Service Pursuit Benefits and Revisit Intent Based on Nail Shop Customers' Self-Confidence and Self-Respect)

  • 김민희;박한힘
    • 패션비즈니스
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    • 제26권1호
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    • pp.92-104
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    • 2022
  • The nail service field, which has emerged as a new trend in the beauty industry, is showing rapid growth compared to other beauty fields. As nail beauty services become more common and popular, studies on related fields are also actively progressing, but most of the research has been focused on changes on self-esteem. In addition, most of the preceding studies are centered on female customers, thus, there is little data on male customers that are increasing recently. This research aims to provide customized marketing data to the nail beauty service industry by analyzing the psychological characteristics of the customers and their motives by selecting self-esteem and confidence as factors. First, the customers' confidence and self-esteem were classified into a group with high and low confidence and self-esteem, and as a result of analyzing the difference in service pursuit benefits and revisit intentions, there were significant differences in mood change, professionalism, health hygiene, aesthetics, and revisit. Second, as a result of analyzing the effect of the service pursuit benefits of male and female customers on the revisit intention, it was found that only health and hygiene had a significant effect on the revisit intention. Female customers also had a significant influence on their revisit intention, which is judged to have a significant effect on male customers' revisit intention because most of the main management is cuticle cleaning, callus management, and problematic nails.

사회복지교육에서의 서비스러닝 적용 연구 (A Study on Implementation of Service-Learning in Social Work Education)

  • 박형원
    • 한국사회복지학회:학술대회논문집
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    • 한국사회복지학회 2004년도 춘계학술대회 자료집
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    • pp.535-559
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    • 2004
  • While the endeavor to introduce the service activity in the college education is enlarged, the object of this study is to introduce the concept of service learning in social work education. The 'content centered service-learning' is focusing on the practical education, the liaison and participation in community and the promotion of civil awareness which are very important in social work education that focuses on the interest and participation in the human and social problem as practical study. This study contemplates the educational effect of the course of social work combined with service learning. This study verifies the self-efficacy, the altruism, the change of social responsibility of students and the effect by carrying out the course of social welfare and service activities side by side. To evaluate the effect of service learning, pre and post test and qualitative analysis in journal of service activity, the discussion during the class and the mid and final term evaluation were done. Through the service learning, students showed the promotion in self-esteem, the altruism, the social responsibility, the self insights as a social worker and were able to have the chance to consider their future job. From the view point of local centers, it was evaluated that the service activity of students was helpful to the institutions and the clients, and that the liaison between the community agency and the college and the experience of integration of service learning and the course of social welfare was helpful too. Based on the above mentioned results, this study provide some recommendations in implementation of service-learning as the teaching methodology of social work.

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기술기반 셀프서비스 사용자 수용 요인에 관한 연구 (Determinants of Users Acceptance of Technology-Based Self-Service)

  • 민병권;박정용
    • 기술혁신학회지
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    • 제13권1호
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    • pp.204-230
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    • 2010
  • 오늘날 기술기반 셀프서비스의 빠른 성장은 서비스 전달방식에 대한 새로운 지평을 열어가고 있다. 따라서 본 연구는 기술기반 셀프서비스에 대한 사용자의 수용을 결정하는 요인들이 무엇인지를 확인함으로써 이론 및 실무적 차원의 시사점을 제공하고자 한다. TBSS 수용여부와 관련하여 기술수용모델(TAM) 및 기술기반 셀프서비스 품질평가 모델을 토대로 지각된 유용성, 지각된 사용의 용이성, 즐거움 및 개인특성 변수로 제시된 자기감시성은 기술기반 셀프서비스의 사용에 대한 태도에 긍정적인 영향을 미치는 것으로 나타났으며, 이러한 기술기반 셀프서비스 사용에 대한 태도 역시 사용의도에 긍정적인 영향을 미치는 것으로 나타났다.

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대학생의 의식구조가 자원봉사활동에 미치는 영향 (The Study on the Impact of Identity of College Students on the Participation of the Voluntary Social Activity -Focusing on Self-Esteem, Morality and Social Welfare Ideology-)

  • 이혜숙
    • 한국간호교육학회지
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    • 제9권2호
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    • pp.276-287
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    • 2003
  • The purpose of this study is to examine the impact of social voluntary activity on the identity of women's college students. universities are functionally constituted by teaching, researching and social service. Data for analysis are collected 439 students at K women's college in other to examine research questions, t-test and regression test. The results of this analysis are as follows : First, There was any gap in self-esteem, morality and social welfare ideology between the college students who had ever experienced social voluntary activity and who had not. Second, The personal characteristics did not give an impact, but their satisfaction was under the influence of institutional support for supervision and altitude of themselves for social service, which were part of the institution characteristics. Third, The social service effectiveness was not affected by the personal characteristics, except influenced by the instituitional characteristits such as degree of compensation an influence on self-esteem. also social welfare and morality were not affected. Fourth, There was any gap in self-esteem, morality and social welfare ideology between the impact of service satisfaction on service effectiveness.

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A Study on the Effect of Beauty Service of the Elderly on Successful Ageing: Focused on Mediated Effect of Self-esteem

  • Jung, Myung-Hee;Moon, Ji-Sun
    • The Journal of Asian Finance, Economics and Business
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    • 제5권4호
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    • pp.213-223
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    • 2018
  • The interest in decrepitude expanded by graying is gradually growing in modern society. Moreover, he concern over decrepitude along with healthy mind and body is increasing. Therefore, there are many concerns and efforts toward physical and mental health. In addition, the interest in and effort for appearance health and value is rising as well as physical and mind health. The middle age is the most stable age based on the economic and social status that had been achieved through the life, but it is the most stressful age due to physical health problem and appearance ageing. There are many advanced studies for self-esteem and life satisfaction in old age by using hair, skin-care, cosmetic, nail-art among beauty related fields but studies on self-esteem and perception of successful ageing through user satisfaction of beauty service is lacking. This study is aiming to verify empirically the positive effect of self-esteem improvement through user satisfaction of beauty service on perception of successful ageing for middle-aged over 50 years old. The study has assumed that the higher middle-aged's satisfaction of beauty service is, the more self-esteem improves and there has a mediated effect to contribute successful ageing.

전주지역 자활 관련 조직들의 네트워크 구조에 관한 연구 (Interorganizational Networks of the Self-supporting Service Organizations in Chonju Area)

  • 홍경준
    • 한국사회복지학
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    • 제49권
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    • pp.7-33
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    • 2002
  • This study analyse interorganizational networks of the self-supporting service organizations using data on the 31 organizations in Chanju area. Interorganizational networks are operationalized in two ways: conference network and referral network. First, this study attempt to examine the characteristics of interorganizational networks of the self-supporting service organizations. Using block model, I can capture some of the structural features of interorganizational networks. Major findings of block modeling are as follows: (1) Public organizations are more inactive to make a connect with other organizations. (2) Most of organizations incline to make a connect with same kind organizations. Namely, employment service organizations incline to flock together, and social welfare organizations are also much the same. Second, this study attempt to examine the determinants of interorganizational networks of the self-supporting service organizations. Relations between pairs of organizations are modeled as a function of dyadic level covariates in accordance with resource dependence, transaction cost, and organizational domain theory. Measure of informal ties between organizations are also included as covariates. Applying logit and tobit regression methods, this study reveals that most variables have effects on the dyadic relations of organizations. Through this empirical analysis, I can suggest policy implications for the self-supporting programs in Korea.

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소비자의 자아존중감에 따른 네일 서비스의 심리적 효과의 차이 (Differences in psychological effects of nail-care service according to consumer's self-esteem)

  • 서경자;김미영
    • 복식문화연구
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    • 제26권4호
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    • pp.519-530
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    • 2018
  • Nail-care services are growing rapidly. If causes for the increase in nail-care service consumption is diversion or self-satisfaction, we can speculate that consumers perform self-care through nail-care services. Nail-care-service consumption should be allowed to increase because of the positive psychological effects such as improving mood or alleviating depressed emotions. Moreover, the psychological effects of nail-care services differ according to consumers' tendencies. Therefore, this study divides the types of consumers, to investigate whether there is a difference in the psychological effects of nail-care services depending on the types. This study used the questionnaire survey method. Results of the study revealed that the sub-factors of self-esteem, extracted as two factors, were "personal self-esteem" and "social self-esteem". Consumers were classified according to the sub-factors of self-esteem into four groups. There were differences in the psychological effects of nail-care services according to these four groups. It was found that all groups had psychological effects above the average value. This result indicates that only the degrees of psychological effects differ in accordance with the types of self-esteem, and that psychological effects generally play a large role in all types. Since psychological effects were positive for everyone regardless of their self-esteem, utilizing nail-care services considerably reduces the depression and anxiety of modern people. Nail-care services expected to become the basis of the nail therapy field.