• Title/Summary/Keyword: Self Service Technology

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An analysis on Effect of Use Intention of Mean automated Store Customer -focused on franchisee (무인점포 고객의 이용의도에 미치는 영향 분석 -프랜차이즈 가맹점 중심으로)

  • Kang, Seong-Cheol;Han, Kyeong-Seok;Jeon, Woo-Jae
    • Journal of Digital Contents Society
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    • v.19 no.7
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    • pp.1313-1322
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    • 2018
  • This study has tested by positive analysis to investigate use intention of self service shop offered by franchisee. The independent variable of self service shop consisted of technology based self service and feature of shop largely. Convenience of technology based self service, speed, functionality of shop feature, suitability, and cost of self service shop had been selected. As parameter, expectation confirmation and satisfaction by using Expectation confirmation theory had been selected and a dependent variable had been selected use intention lastly. The study conducted a survey of self service shop customers and 181's answers out of them had been used. According to the analysis result, convenience, speed, functionality, and suitability had a positive effect on expectation and convenience and suitability variables only had positive effect on satisfaction. The cost did not have an effect on use intention and expectation confirmation and satisfaction had a positive effect on use intention lastly.

Effect of Self-service Technology Service Quality on Cognitive Response and Purchase Intention in Fashion Retail Store (패션 매장의 셀프 서비스 테크놀로지(SST) 기술 속성이 인지적 반응과 구매의도에 미치는 영향)

  • Kim, Songmee;Lee, Yuri
    • Journal of the Korean Society of Clothing and Textiles
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    • v.43 no.5
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    • pp.634-648
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    • 2019
  • Self-service technologies (SST) are rapidly changing the way customers participate in the purchasing process. Academic literature has focused on the acceptance of SSTs. However, this study explored consumer's cognitive response and purchase intentions through service qualities of SST as well as how they are moderated by technology anxiety and other people's presence based on TAM3. An online survey collected 279 consumer panels. All responses were used for the analysis and analyzed statistically through SPSS 23.0. The results indicate that only enjoyment and control had a significant effect on warmth perception; however, all service qualities had significant effects on competence perception. The perceived warmth and perceived competence partially mediated the relationship between SST service qualities and purchase intention. The moderating effect of technical anxiety was shown to be significant in the relationship between perceived competence and purchase intention. In addition, technology anxiety had a moderating effect on the relationship between competence perception and purchase intention only in a public situation.

The Effects of Programming-based TPACK Educational Program on Self-efficacy of Pre-service Teachers (프로그래밍 기반 TPACK 교육 프로그램이 예비 교사의 자아효능감에 미치는 효과)

  • Kim, Seong-Won;Lee, Youngjun
    • The Journal of Korean Association of Computer Education
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    • v.21 no.5
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    • pp.49-59
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    • 2018
  • As the importance of technology increases, the need for TPACK, an knowledge for pre-service teachers, to integrate technology into education has increased. In order to improve TPACK of pre-service teachers, programming-based TPACK education program was developed. However, the developed educational program did not affect the self-efficacy of pre-service teachers. In order to solve this problem, in this study, the improved TPACK-P education program was applied to pre-service teachers to verify the change of self-efficacy. As a result, the improved TPACK-P education program was effective in the development of self-efficacy of pre-service teachers. In detail, pre-teacher's self-confidence and preference of task difficulty were significantly improved than previous. The TPACK-P education program, which is improved through this, confirms that the pre-service teacher promotes the integration of technology into the classroom rather than the existing education program.

The Effect of Beauty Service Worker's Behavioral Routines on Service Performance and Work Performance: Mediating Effect of Self-Efficacy (뷰티 서비스 종사자의 행동루틴이 서비스수행 및 업무성과에 미치는 영향: 자기효능감의 매개효과)

  • Ji-Eun You;Ji-Young Yoo
    • Journal of the Korean Applied Science and Technology
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    • v.40 no.6
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    • pp.1213-1224
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    • 2023
  • The purpose of this study was to analyze the mediating role of self-efficacy in the relationship between the behavioral routines of beauty service workers on service performance and work performance. The subjects of the study were 311 beauty consumers in Seoul and Gyeonggi, and data were collected and analyzed using a structured questionnaire. For data analysis, descriptive statistics, confirmatory factor analysis(CFA), correlation analysis, structural equation model analysis(SEM), and mediating effect analysis using bootstrapping techniques were conducted. The conclusions drawn through a series of research procedures are as follows. First, the behavioral routines of beauty service workers were found to have a statistically significant positive(+) effect on self-efficacy, service performance, and work performance. Second, the self-efficacy of beauty service workers was found to have a statistically significant positive (+) effect on service performance and work performance. Third, the partial mediating effect of self-efficacy was shown in the relationship between beauty service workers' behavioral routines, service performance, and work performance.

Effects of Consumer Self-Determination Motivation and Service Quality on Purchase Intention of Omni-Channel Service in Omni-Channel Environment (옴니채널 환경에서 소비자의 자기결정 동기와 서비스품질이 옴니채널 서비스 구매의도에 미치는 영향)

  • Park, Joonyong;Kim, Ji Su;Kim, Renee B.
    • Journal of Information Technology Services
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    • v.18 no.4
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    • pp.23-38
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    • 2019
  • With the development of information and communication technology, logistics distribution systems and services have been improved, new types of services have been provided, and consumption patterns in consumer markets have also changed. In the domestic distribution market, the development of ICT technology, the spread of smart devices, and the growth of the e-commerce market have led to Omni-channel, a service that integrates offline channels and online channels. Omni-channel service aims to provide consumers with consistent and convenient service by integrating offline and online domain into one. Consumers can get integrated service on and offline. In this study, consumers' intention to use Omni-channel was examined by Self Determination Theory and SERVQUAL. The survey was conducted on Omni-channel user and the research model was composed of 2nd order factor model considering the characteristics of Omni-channel which provides integrated service based on the prior literature and PLS-SEM (partial least squares structural equation modeling).

A Study on the Mediating Effect of Perceived Usefulness in the Acceptance of Airport Service Technology

  • PARK, Hyeyoon
    • The Journal of Economics, Marketing and Management
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    • v.8 no.1
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    • pp.1-11
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    • 2020
  • Purpose - In the aviation industry, we will investigate the impact of users' acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data, and Methodology - The thesis was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Result - Individual aspects of external variables, service aspects, and systems aspects have been shown to affect usability and perceived ease of use. Usability and convenience have been shown to serve as intermediaries for users' technological acceptance. Conclusion - The perceived convenience and usefulness of Incheon International Airport has been shown to affect self-service users, while convenience and usefulness have been shown to serve as intermediaries for technology acceptance purposes. In other words, raising expectations for convenience, rapid processing, benefits and so on will have a positive impact on the intent to accept.

The Effects of Self-esteem on Health Promotion Behavior in Pre-service Early Childhood Teachers (예비유아교사의 자아존중감이 건강증진행위에 미치는 영향)

  • JiYoon Kim
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.4
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    • pp.183-191
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    • 2024
  • The purpose of this study was to investigate the impact of pre-service early childhood teachers' self-esteem on their health promotion behaviors. The participants were 230 pre-service early childhood teachers from Seoul and Gyeonggi-province. The data were analyzed using the SPSS version 22.0 program. The results of the study can be summarized as follows: Firstly, the self-esteem and health promotion behaviors of pre-service early childhood teachers were found to be above average. Secondly, there was a significant correlation between the self-esteem of pre-service early childhood teachers and their health promotion behaviors. Thirdly, the factors influencing the health promotion behaviors of pre-service early childhood teachers included self-esteem, academic grade, and satisfaction with their major, which together accounted for 28% of the variance. This study is significant as it empirically demonstrates that self-esteem is a crucial factor influencing the level of health promotion behaviors among pre-service early childhood teachers.

The Relationship among Self-Efficacy, Service Quality and the Technology Acceptance Model in an e-Learning System (e-learning에서 자기효능감 및 서비스 품질과 기술수용모형의 관계)

  • Lee Woong-Kyu;Lee Jong-Ki
    • Proceedings of the Korea Association of Information Systems Conference
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    • 2003.11a
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    • pp.67-77
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    • 2003
  • The object rye of this study is to analyze the relationship of the main variables - perceived usefulness (PU) and perceived ease of use (PEOU) - wi th self-efficacy and IT service quality. In result, we show that IT service quality effects on PEOU and PU, and computer self-efficacy effects on PEOU.

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Research of Optimum Reflow Process Condition for 0402 Electric Parts (0402칩의 무연솔더링 최적공정 연구)

  • Bang, Jung-Hwan;Lee, Se-Hyung;Shin, Yue-Seon;Kim, Jeong-Han;Lee, Chang-Woo
    • Journal of Welding and Joining
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    • v.27 no.1
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    • pp.85-89
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    • 2009
  • Reflow process conditions were investigated for 0402 electric parts with Sn-3.0Ag-0.5Cu solders. Circle hole shape metal mask with 100 m thickness showed excellent printability. Self alignment abilities were 71% for 1005 chips, 52% for 0603 chips, and 3% for 0402 chips. Average joining strengos were 1990 gf for 1005 chips, 867 gf for 0603 chips, and 525 gf for 0402 chips. As mis-mounting angle increased, joining strength decreased. Considering self-alignment ability, mounting angle had to be under $5^{\circ}$ and contact area of the chips had to be over 40% for Pb-free soldering process for 0402 chips.

The Effect of Customer's Attribution Tendency Toward Self-Service Technology on the Intention to Revisit Fast-Food Restaurants in the COVID-19 Situation: Focused on Shadow Work Perspective (코로나 19 상황에서 고객의 셀프서비스기술에 대한 귀인 경향이 패스트푸드점 재방문의도에 미치는 영향: 그림자노동의 관점을 중심으로)

  • Kim, Hyun Kyu;Chung, Nam Ho;Poe, Baek
    • The Journal of Information Systems
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    • v.31 no.3
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    • pp.109-129
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    • 2022
  • Purpose The purpose of this study is to examine whether customers' shadow work and risk perception have an impact on revisit intention to the fast-food restaurant, with mediating role of different types of attribution tendencies. We also added perceived unfairness in the research model, in order to verify its mediating effect on the relationship between attribution tendencies and revisit intention. Design/methodology/approach Applying the shadow work perspective and attribution theory, we designed a research model to confirm the hypotheses. After collecting the data from 331 customers who have used self-service technology in a fast-food restaurant, we conducted an analysis of measurement model and structural model by using Smart-PLS 3.0. Findings This study confirmed that Forced Use of self-service technology can enhance the tendency of dispositional attribution which would negatively affect perceived unfairness and revisit intention. On the other hand, affective risk perception was proven to affect situational attribution, which positively affects revisit intention.