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http://dx.doi.org/10.9716/KITS.2019.18.4.023

Effects of Consumer Self-Determination Motivation and Service Quality on Purchase Intention of Omni-Channel Service in Omni-Channel Environment  

Park, Joonyong (한양대학교 경영대학 국제경영)
Kim, Ji Su (한양대학교 경영대학 국제경영)
Kim, Renee B. (한양대학교 경영대학 국제경영)
Publication Information
Journal of Information Technology Services / v.18, no.4, 2019 , pp. 23-38 More about this Journal
Abstract
With the development of information and communication technology, logistics distribution systems and services have been improved, new types of services have been provided, and consumption patterns in consumer markets have also changed. In the domestic distribution market, the development of ICT technology, the spread of smart devices, and the growth of the e-commerce market have led to Omni-channel, a service that integrates offline channels and online channels. Omni-channel service aims to provide consumers with consistent and convenient service by integrating offline and online domain into one. Consumers can get integrated service on and offline. In this study, consumers' intention to use Omni-channel was examined by Self Determination Theory and SERVQUAL. The survey was conducted on Omni-channel user and the research model was composed of 2nd order factor model considering the characteristics of Omni-channel which provides integrated service based on the prior literature and PLS-SEM (partial least squares structural equation modeling).
Keywords
Omni-Channel; Self-Determination Theory(SDT); Service Quality(SERVQUAL); Service Purchase Intention;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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