• Journal of Digital Convergence
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• v.11 no.7
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• pp.123-133
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• 2013

This study is to establish the effect of the call center counselors' personal characteristics and perceive organizational support(POS) on their organizational commitment and organizational citizenship behavior(OCB). through survey targeting 290 call center counselors in Seoul. Accordance with these conclusions, Self-esteem, Self-efficacy except Emotional Intelligence were positive(+) influence on Organizational Commitment. and Emotional Intelligence, Self-esteem, Self-efficacy were positive(+) influence on OCB. Also Self-esteem and Organizational Commitment, OCB were full mediation on POS And Self-efficacy and Organizational Commitment, OCB were part mediation on POS. This result implies call center needs the approach method and different perspectives to increase the degree of call center counselors' organizational commitment.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.4
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• pp.1663-1674
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• 2011

The study focused on how the end result of working alliance is affected by empathy on each group and creative personality of the counselor on their counsel. In order to do so, the level of working alliance, empathy, and creativeness of the counselor are evaluated on the survey. And the survey and analysis are performed by two different groups; counselors and clients, among 88 pairs of people who had counseled at least more than three times. The conclusion of the study is as follows. First, it has been found that empathy with each group and creative personality of a counselor is partially significantly correlated with the level of working alliance according to the result from both groups. Second, the consequence of evaluation the empathy of counselor has bigger impact on working alliance in group of counselors. But on working alliance has been affected by empathy for both clients and counselors and creative personality in group of clients. Last of all, level of working alliance has a significant correlation with years of experience and professionalism in group of counselors. However, there was a partially significant correlation between working alliance and professionalism in group of clients.

• Korean Journal of Child Studies
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• v.27 no.3
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• pp.29-51
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• 2006

The 191 subjects of this study were counselors working with children under 18 years of age. The instrument was validated in an antecedent study and used after testing for reliability. Data were analyzed by Cronbach' a, quantification methods I, and multi-regression analysis. Results showed demographic variables at 5% of ad-$R^2$ over total burnout. Hobbies, counseling career, religion, and major field of study were significant. Marital status and caseload affected 'doubt about job.' Counseling field, qualifications and academic career affected 'negative personal relationship' and 'symptoms of somatization.' Psychological variables were 48% of ad-$R^2$ over total burnout. Self-esteem, type AB, self-insight and empathy ability for countertransference management ability were significant. Lower self-esteem, stronger type A personality, higher self-insight and lower empathy ability, produced higher degree of burnout.

• Journal of the Korea Society of Computer and Information
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• v.20 no.11
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• pp.127-133
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• 2015

In this paper, we propose that college counselors be more knowledgable of adult ADHD symptoms and develop better understandings of subtypes of the disorder. The findings in this study show that college students with different subtypes of ADHD symptoms experience different types of psychological maladjustment as well as different levels of psychological distress. Specifically, combined-type trait group show the highest levels of each of subscale of SCL-90-R among the other groups (i.e., normal, predominant inattentive subtype, hyperactive-impulsive type). Furthermore, combined typed trait group show significantly higher levels of animosity and paranoid ideation than the others. Therefore, college counselors need to provide effective interventions addressing intense emotion and cognitive distortion among college students with ADHD combined symptoms.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.6
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• pp.4086-4097
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• 2015

This study examined the level of an emotional labour, depressive symptoms, and presenteeism of counselors working in a call center depending on socio-demographic characteristics, health-related factors, and job-related factors. Especially, the main purpose of a survey was to investigate the relevance to an emotional labour, the level of depressive symptoms and presenteeism. The research subjects were 304 counselors working at two call centers in Daejeon, and the survey was conducted from April 1, 2014 to May 31, 2014, using a structured self-administered questionnaire. As a result, the emotional labour, depressive symptoms and presenteeism experienced by the research subjects had a deep relation to many variables like socio-demographic characteristics, health-related factors and job-related factors. Especially, presenteeism showed a meaningful positive correlation with depressive symptoms and emotional labour factors. According to the result of a hierarchical multiple regression analysis, the meaningful variables related to presenteeism were age, the amount of a physical burden, the level of depressive symptoms, the surface action of an emotional labour. Therefore, to lower down the counselors' presenteeism, the development and implement of a mental healthcare program to control not only depressive symptoms and the level of an emotional labour is urgently needed.

• Journal of Korea Game Society
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• v.17 no.3
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• pp.71-82
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• 2017

This study was conducted to understand the relationship between teacher's game recognition types and the acceptance of student game use in school. We surveyed 250 elementary/middle/high school teachers, school counselors and professional counselors. Four game recognition types have differences in gender, age, game experience, attitude toward game, response to game, and the evaluation of academic influence. When we compared the acceptance of student game use according to teacher's game recognition types, the differences in 'need for supervision', 'willingness to use', 'concern and monitoring' and 'acceptance as alternative activities' were identified. However, all types showed low scores of 'acceptance efficacy'. Finally, we discussed what kind of support would be effective to increase the acceptance of game use in school.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.3
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• pp.99-104
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• 2012

The purpose of this study is to develop an educational program for improving conversational skills in military counselors and prove its effects. For statistical analysis, t test to find out homogeneity between the experimental and control group and to find out the differences of two groups, and an evaluation before and after the program to verify the therapeutic effects of the program were each proved by SPSS 15.0 for Windows. The followings are the list of the results. First of all, the program was effective in improving military counseling communication skills. Secondly, it was proved to be effective in improving self-effectiveness in counselors. Thirdly, the program was effective in improving interpersonal communication skills. Fourthly, the program revealed its therapeutic effects. Therefore, it is concluded that the program would help greatly in military counseling and living.

• Journal of Convergence for Information Technology
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• v.9 no.5
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• pp.147-157
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• 2019

In this study, we focused on the experience of interpersonal trauma among university students majoring in counseling psychology to understand the meaning of the trauma they experienced, and analyzed the process of their growth as counselors. To that end, we conducted a survey on interpersonal trauma and post-traumatic growth, and interviewed final six students in a face-to-face interview, and analyzed the collected data using the method of qualitative case study. As a result, the trauma and subsequent growth experience have been categorized into 38 semantic units, 15 subcategories and 5 categories, including 'Times of pain', 'A life of dealing with complex emotions alone', 'An experience of understanding and being understood', 'Attempts to change and new meanings' and 'Worries and expectations of growth as a counselor'. The results of this study are meaningful in providing basic information and educational materials needed for the intervention of students majoring in counseling psychology who have experienced trauma.

• Journal of the Korea Convergence Society
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• v.12 no.1
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• pp.231-242
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• 2021

The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.

• Journal of Korea Game Society
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• v.17 no.2
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• pp.123-134
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• 2017

The purpose of this study is to investigate how teachers' acceptance of digital games is constructed in the school context and what factors influence teachers' acceptance. To do this, we conducted a survey on teachers, school counselors, and professional counselors in August 2016. A total of 250 data were analyzed. As a result, it was confirmed that the teachers' acceptance of digital game is composed of 5 factors - need for supervision, willingness to use, concern & monitoring, acceptance as alternative activities, acceptance efficacy. As a result of multi-variate multiple regression analysis, it was found that the teacher's age, the 2 factors of digital media literacy, the teacher's attitude toward student's digital game usage, and teacher's evaluation of the impact of digital games on school achievement have different effects on the 5 factors of teachers' acceptance. This study is meaningful to identify how teachers' acceptance of digital games is constructed and to explore the main factors affecting teachers' acceptance of digital games.