• The Journal of Industrial Distribution & Business
• /
• v.13 no.3
• /
• pp.13-24
• /
• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• The Journal of Economics, Marketing and Management
• /
• v.12 no.3
• /
• pp.35-42
• /
• 2024

Purpose This study aims to investigate the correlation of social skills and metacognition among university students participating in service-learning programs. Also by evaluating the satisfaction of college students participating in service learning, this research seeks to understand the impact of this program on learning experiences. Research design, data and methodology: The research period spans two semesters, each comprising 15 weeks, from March 2, 2023, to December 20, 2023. Detailed procedures, including planning, preparation, data collection, analysis, and organization, cover activities conducted over the course of 30 weeks. These activities encompass various stages, from initial classroom planning with designated English storybooks to reflection and feedback sessions aimed at continuous development. Data collection methods include surveys, interviews, and observations, allowing for a comprehensive examination of social skills and metacognition among participating students. Results: The results show significant correlations between social skills and metacognition, such as the correlation between knowledge and statistics (r = 0.759, p < .01), the moderate correlation between cooperation and knowledge (r = 0.532, p < .01), the moderate correlation between statistics and cooperation (r = 0.539, p < .01), and the correlation between self-regulation and assertion (r = 0.278, p < .001). The average score of the satisfaction of college students participating in service learning was 4.8 out of 5. Conclusions: This study highlights the significant role of service-learning in boosting social skills and metacognition among university students. This study enhances the academic understanding of the relationships between social skills, metacognition, and service-learning programs, contributing to the expansion of both theoretical and practical knowledge in the field.

• The Korean Journal of Food And Nutrition
• /
• v.15 no.3
• /
• pp.220-227
• /
• 2002

The purpose of this study was analyzed the general factors that influence school dietitians' satisfaction from their regular duties, the current status of food distribution to students and the relationship between dietitians and their governing authorities. Dietitians of primary school had higher score on direct management and working career. High school dietitian had higher scores on consignment management, freedom in amount of food distribution and number of meals a day. The highest score was on the relationship with other coworkers and the lowest score was on the poor working environment and salary. In general, dietitians in all schools are not satisfied the working environment and salary. Depending upon the duty time, there were differences in the nature of their duties. There was also a significant difference in the nature of duties and the professionalism based on the average income. Even though they got paid less, they felt satisfaction because of the less working times. The amount of labor for those in primary schools was more than the one for dietitians in high schools. It is likely that they got more satisfied when other related People feel satisfied with their own things and duties based on the nature of the duties, discretion of duties, professionalism, relationship with other coworkers and participation in decision making process. It is to develop the nature of the duties for all the dietitians in order to launch the new and right ideas in meal plans for students. It is also to promote and uphold the Professionalism and efficient management programs in association with the stable human resources. Assuming we will come up with a wide and broad nationwide survey, and further research shall be more reliable and objective than any others.

• Therapeutic Science for Rehabilitation
• /
• v.11 no.2
• /
• pp.77-91
• /
• 2022

Objective : This study aimed to assess the effects of occupation-based lifestyle intervention programs on older adults in the local community. Methods : Nine community-dwelling older individuals participated in this study using a one-group pre-post design. The occupation-based lifestyle intervention program consisted of 12 group sessions, and one individual session was conducted for seven weeks. Occupational balance, activity occupancy, activity participation, depression, health-related quality of life, and program satisfaction were assessed. Results : The average attendance rate of the nine participants was 10.11 (SD=1.36). Overall occupational balance (p=.012), activity participation status (p=.008), performance (p=.012), and satisfaction with activity participation (p=.008) were increased. Furthermore, the results showed changes in leisure time (p=.008) and rest time (p=.008). Finally, there were some improvements in the overall health-related quality of life (p=.034) and depression scores (p=.012). Conclusions : Occupation-based lifestyle intervention programs positively affected occupational balance, activity occupancy, activity participation, depression, and health-related quality of life in community-dwelling older adults. This research suggests promising benefits and feasibility of the program for community-dwelling older adults.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.19 no.11
• /
• pp.244-252
• /
• 2018

The purpose of this study is to empirically analyse determinants of elders' life satisfaction by gender and discuss policy implications for the findings. Data was obtained from the Social Statistics Survey conducted by the Korea National Statistical Office in 2013. From this dataset, 9,456 elders aged 60 and above (4,113 male, 5,343 female) were selected for this study. Results of ordered logit analysis found differences for determinants of elders' life satisfaction by gender. Results of this study can be summarized as follows: First, age has a significant positive effect on only male elders' life satisfaction. Second, education level has a significant positive effect on both male and female elders' life satisfaction. Third, having a spouse has a significant positive effect on only male elders' life satisfaction. Fourth, household income has a significant positive effect on both male and female elders' life satisfaction. Fifth, consumption life satisfaction has a significant positive effect on both male and female elders' life satisfaction. Sixth, house ownership has a significant positive effect on both male and female elders' life satisfaction. Seventh, preparation for aging has a significant positive effect on both male and female elders' life satisfaction. Eighth, each of three types of social support has a significant positive effect on both male and female elders' life satisfaction. Ninth, cohabitation with children has a significant negative effect on both male and female elders' life satisfaction. Tenth, volunteerism has a significant positive effect on only male elders' life satisfaction. Eleventh, social group participation has a significant positive effect on both male and female elders' life satisfaction.

• Informatization Policy
• /
• v.18 no.2
• /
• pp.49-71
• /
• 2011

This study aims at finding what factors influence trust in e-government and how trust in e-government and satisfaction with e-government services affect trust in government. Despite of the importance of trust in e-government, there has not been sufficient research. Giving light on the factors of affecting trust in e-government is of academic significance. Therefore, the purpose of this study is to explore the nature, driving forces and consequences of citizens'trust in e-government and in government. The empirical results indicated that temporal embeddedness, network embeddedness, information provision quality, information security quality and e-participation quality affect satisfaction with e-government services and trust in e-government. Also, satisfaction with e-government services and trust in e-government influence trust in government, and satisfaction with e-government services affect trust in e-government.

• Journal of the Korean Institute of Landscape Architecture
• /
• v.37 no.6
• /
• pp.19-27
• /
• 2010

The purpose of this study is to evaluate urban parks and green spaces within the public service framework by identifying priority elements. This study surveyed 455 residents from 80 dongs(neighborhoods), of 5 Gu(districts) districts in Daejeon. The results were as follows. Regarding the evaluation of urban parks as a public service, the average survey score, of all 46 questions, was distributed from 2.46 to 3.54(Likert 5 point scale). Interesting findings can be observed in that most of the survey participants gave high scores to Daejon's natural green environments and geographical traits. That is, Daejon residents perceived their urban nature spaces as a natural geographical environment rather than a public service provided by their local government. Therefore, it seems necessary for the local government, by and large, to improve urban parks and urban green space programs. The low scoring items were 'citizen's participation'(mean 2.46), 'acceptance of complaints, comments, and improvement proposals'(mean 2.54), 'citizen's respect', 'inclusive design' (for the physically challenged-mean 2.55), 'diverse programs and activities in the urban park'(mean 2.55) and 'implementation of revision proposals by citizens'(mean 2.61). These results indicate that citizen participation in planning and opinion sharing is needed to build public services that are satisfactory to users. To evaluate the park and green space from the viewpoint of public services is a useful method with a new point of view. In accordance with this study, the factor of 'supply decision maker' is a statistically meaningful variable of resident satisfaction while earlier studies on the satisfaction studies of physical environment, hardly discovered variables on 'supply decision maker', 'acceptance of resident opinions', and 'information usage'. Responding to or taking positive action according to significant factors, such as the findings of this study, can expand the role of public officials to exert a more positive influence on urban parks and green spaces.

• Journal of Digital Convergence
• /
• v.11 no.12
• /
• pp.557-568
• /
• 2013

This study is conducted to analyze the difference among college students' department satisfaction, career maturity, and career stress, and to examine the influence of department satisfaction and career maturity on career stress. A survey was done among 824 college students using the scales on department satisfaction, career maturity, and career stress and the following results were found. First of all, department satisfaction, career maturity, and career stress had statistically significant differences based on students year, age, academic records, entrance motive, peer relation, and health condition. Secondly, the subfactors of department satisfaction, namely, course satisfaction, relationship satisfaction, general satisfaction, and recognition satisfaction, showed statistically significant differences according to age, gender, academic records, entrance motive, peer relation, and health condition. Thirdly, the subfactors of career maturity, namely, determinacy, participation, independence, tendency, and compromise, had statistically significant differences according to year and age. Lastly, career maturity and department satisfaction considerably influenced career stress: when department satisfaction and career maturity were lower, career stress was higher. These results indicate that department satisfaction and career maturity correlate with career stress. Therefore, in order to decrease career stress, college students who maintain a low level of department satisfaction and career maturity should receive active guidance and education.

• Women's Health Nursing
• /
• v.21 no.1
• /
• pp.32-42
• /
• 2015

Purpose: The purpose of this study was to investigate factors that influence married female immigrants' perceived health status. Methods: This study was a retrospective review of dataset from the 2012 National Multicultural Family Survey in Korea. Data were analyzed using descriptive statistics, t-tests, an analysis of variance (ANOVA), Pearson correlation analysis, and multiple regression with the data of 3,014 married female immigrants. Results: Multiple regression analysis showed that demographic factors (age, education level, nationality, period of residency in Korea, and residential area), socio-economical factors (monthly family income, employment, support from the government for basic living, and Medicaid), social support factors (marital conflict, satisfaction with family relationships, some one to talk about self or family matters, meeting with homeland friend, and participation in community meeting), and immigration factors (life satisfaction, experience of social discrimination, and difficulties with living and using medical care) were associated with perceived health status. Conclusion: It is important to pay closer attention to immigrant women who have low economic status, less social support, experience difficulties with living in Korea and using medical care. An effective support system for this population should be developed in order to help them successfully transition.

• Journal of Digital Convergence
• /
• v.4 no.1
• /
• pp.55-71
• /
• 2006

The Public Service Charter is one of the administrative reform programs introduced to promote customer oriented administration. It's main purpose is to achieve citizens' confidence in the government by satisfying them with elevated quality of the public services. This study focuses on analyzing current conditions and achievements of the Public Service Charter in the Republic of Korea and proposing it's development plan. Since it was introduced to Korea in 1998, the Public Service Charter has been disseminated and contributed to the spreading of the citizens' understandings of the government's initiatives for customer satisfaction plans. Still, it has several problems as follows; A lot of public servants and citizens lack in understandings of this program. CEOs don't have enough concern in it. Evaluation is not organically connected to performance management. The correction and compensation procedure are not well operated. To solve these problems, the government needs to set up an institutional foundation establishing a legal base, uplifting CFO' concerns, and building a department with full responsibility, and to promote employees and citizens' participation through education and PR. It's also important to enhance post management by efficient evaluation and performance management, substantial correction and compensation procedure.