• 제목/요약/키워드: Satisfaction Indicators

검색결과 290건 처리시간 0.026초

과학기술 정보유통을 위한 업무 프로세스 표준화 (Business Process Standardization of Information Flow for Science & Technology)

  • 김상국;최병선;이명선;강무영
    • 한국콘텐츠학회논문지
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    • 제7권12호
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    • pp.231-237
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    • 2007
  • 최근에 많은 정부출연 연구기관과 정보유통서비스 기관들이 ISO 9001 품질경영시스템을 도입하여 그들 조직의 업무 수행도를 향상시키는데 대한 관심이 두드러지게 증가하고 있는 실정이다. 하지만 도입시에 조직의 특성 및 현황을 제대로 반영하지 않아서 시스템의 요구사항과 프로세스가 지향하는 목표화의 현실적 차이 때문에 ISO 9001 품질경영시스템 운영에 따른 효과를 제대로 누리지 못하고 있다. 이에 한국과학기술정보연구원(KISTI)은 프로세스 표준화를 통한 생산성 증대 및 조직의 경쟁력 증가를 위해 ISO 9001 시스템의 요구사항을 반영하기 위한 프로세스 분석을 통하여 표준시스템 지향적 프로세스를 도출하였다. 그 결과, KISTI는 2003년 11월 11일에 ISO 9001:2000 인증을 받았고, 품질경영 업무를 수행함으로서, 고객 만족도 증가, 업무의 효율성 증대 및 업무처리 시간 단축 등의 효과를 얻을 수 있었다.

공공보건의료인력 임상교육효과 평가: 지역거점공공병원 간호사 대상 (The Effects of Clinical Education Program for Nurses in Regional Public Hospital)

  • 신윤희;박관준;변은경;이동원;주웅
    • 보건행정학회지
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    • 제26권4호
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    • pp.373-381
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    • 2016
  • Background: The purpose of this study is to evaluate the outcomes of clinical education program for nurses in regional public hospital, utilizing the Kirkpatrick's model. Methods: Kirkpatrik's 4-level model was applied to this study. Trainees were asked to fill out questionnaires in the middle and at the end of the program. Also administrators of excellent trainees were asked to fill out the questionnaires regarding nursing management performance after 1-2 months from the end of the training course. Results: All trainees had positive reactions to the clinical education program. Not only the results of individual level (satisfaction and achievement scores, academic achievement scores, practical application rate, and educational transition factors) but also the scores of organization level (nursing management performance scores) are improved. Conclusion: By showing a correlation between the effectiveness factors we need to verify the relationship between these factors in a future study. In addition, development of quantitative and qualitative performance indicators are needed. To establish a long-term education system, it is required to applying the excellent trainee's successful experiences.

간호·간병 통합서비스 병동 간호사의 역할 모호성 개념분석 (Role Ambiguity of Comprehensive Nursing Care Unit Nurses: A Concept Analysis)

  • 이지선;김윤아;문세미;정은영;박하영
    • 보건행정학회지
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    • 제29권4호
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    • pp.502-512
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    • 2019
  • Background: The purpose of this study was to identify role ambiguity of comprehensive nursing care unit nurses. Methods: A concept analysis method by Walker and Avant was used to understand role ambiguity of comprehensive nursing care unit nurses. Results: The antecedents of role ambiguity of nurses at comprehensive nursing units were shortage of nurses, unclear admission criteria, and demands for customized nursing care according to severity. Attributes include ambiguity in role delegation, patient placement ambiguity, and professional ambiguity among nursing staff. The consequences were diminished job satisfaction due to excessive workload, difficulty in resolving role ambiguity due to the lack of work analysis studies, and poor outcome of nursing indicators. Conclusion: Improvement of nationwide awareness for comprehensive nursing care unit is required. Clear division at scope of practice for nursing staff in accordance of each medical institution's characteristics is essential. Nurses at comprehensive nursing care unit should understand nature of role ambiguity that occurs as they work in large groups. Nurses should promote communications between nursing staff and they must have volition to improve status quo. An additional research of comprehensive nursing care on the causes of role ambiguity in the practice of nursing care for ward nurses is needed, and management measures should be sought at the organizational level.

계층분석법(AHP)을 이용한 사회서비스 조직의 공공성 평가에 대한 연구 (A study on Evaluating Publicity of Social Service Organization using Analytic Hierarchy Process(AHP))

  • 장춘옥
    • 문화기술의 융합
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    • 제6권4호
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    • pp.477-482
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    • 2020
  • 현재 사회서비스 공공성 강화에 따른 방향 제시는 이해관계자의 관점에서 각자의 유리한 방향으로 생각하고 있으며, 서비스 제공기관 입장과 이용자의 입장, 관리 주체인 시·도의 공공성의 정의와 평가에 대해서는 의견이 서로 다르다. 본 연구는 지역사회서비스를 중심으로 하는 공공성에 대한 의견을 종합하여 공공성의 정의와 평가에 대한 합의점을 도출하고, 서로 다른 지표를 가지고 있거나 계량화할 수 없는 요소들을 동시에 평가할 수 있는 기법으로 계층분석법(Analytic Hierarchy Process: AHP)을 적용하여 공공성의 문제점을 해결하는 데 그 목적이 있다. 또한, 설계된 프레임에 따라 연구목적을 달성하기 위하여 전문가를 대상으로 쌍대비교의 설문조사를 수행하여 실증 연구를 하였다. 본 연구에서 개발된 AHP 평가모형을 통해 주요 요인들의 상대적 만족도를 측정한 결과 서비스이용률(0.470), 시설관리(0.210), 타 사업시행(0.073) 순으로 나타났다. 여기서 서비스이용률이 가장 중요하다 평가되었다.

효과적인 인사관리를 위한 e-HRM 경영정보시스템 구축 연구 (A Study on the e-HRM Management Information System Implementation for Effective Personnel Management)

  • 김석훈;김수균;홍민
    • 한국정보통신학회논문지
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    • 제14권2호
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    • pp.409-414
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    • 2010
  • 최근 인사관리가 기존의 단순한 인력 채용과 급여 지급의 단편적 업무가 아닌 기업의 전략과 맞물려 있는 중요한 업무로 부각됨에 따라 e-HRM 경영정보시스템 구축의 필요성이 대두되고 있다. 본 논문에서 설계한 인사관리 e-HRM 경영정보시스템은 인사기능 개선을 통한 비용 절감과 능력, 성과 중심의 인사평가가 확립되었으며, 개개인 직원들의 의견 수렴이 쉬워져 서비스 개선을 통한 근무자 만족도 제고를 높일 수 있었다. 또한 웹상에서 개인, 부서, 회사의 성과 및 목표를 공유할 수 있게 돼 쌍방향 인터페이스를 통한 인사과정이 더욱 투명해졌으며, 재무적인 지표에만 치중하지 않고 고객, 재무, 내부프로세스 관점을 균형 있게 관리할 수 있어 회사의 전략실행을 위한 도구로 활용할 수 있다.

혼인상태에 따른 중년남녀의 건강행위와 건강상태 (Marital Status, Health Behaviors and Health Status for Middle-Aged Men and Women in Korea)

  • 이윤석
    • 한국인구학
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    • 제35권2호
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    • pp.103-131
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    • 2012
  • 최근 이혼과 미혼이 증가하고 사별이 감소하여서 40대와 50대 혼인상태 분포가 과거보다 훨씬 다양해졌다. 이러한 혼인상태가 건강에 매우 중요한 변수이다. 그러나 한국에서는 중년들의 혼인상태에 따른 건강 차이에 대한 연구가 별로 없는 실정이었다. 본 논문은 2010년 사회조사 자료를 분석하여 중년들의 혼인상태에 따른 건강행위와 건강상태 차이를 살펴보았다. 그런데 많은 연구들이 혼인상태가 미치는 영향은 남녀에 따라 다르다고 주장하고 있다. 그래서 본 연구는 혼인상태가 미치는 영향이 성별에 따라 다른지 확인 한다. 분석결과 대체로 비기혼자들이 기혼자들에 비해 건강에 긍정적인 행위를 덜 했으며 건강에 해가 되는 행위는 더 하는 편이었다. 그리고 비기혼자들이 기혼자에 비해 육체적 건강과 정신적 건강도 더 나빴다. 그런데 성별에 따른 차이를 본 결과 비혼인 상태의 부정적 영향은 남성에게 더욱 심하였다. 이혼한 남성과 사별한 남성은 이혼여성에 비해 건강검진을 덜 받고 있으며 흡연을 더욱 많이 하고 있다. 반면 비혼인 여성들은 몇몇 지표에 있어서는 기혼자들과 별다른 차이가 없기도 했다. 특히나 미혼인 여성들은 삶에 대한 만족도가 다른 비기혼자들은 물론 기혼자들보다 월등히 높은 편이다.

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연령에 따른 네일 관심도 및 셀프네일 제품 사용실태에 관한 연구 - 경남지역을 중심으로 (A study on the interest in nail and the using self - nail products depending on ages)

  • 홍다검
    • 한국산업융합학회 논문집
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    • 제22권2호
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    • pp.111-124
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    • 2019
  • This study was conducted to identify the using self-nail products for the purpose of developing indicators to respond to changes in nail industry due to the evolution of consumption patterns caused by the spread of self-nail culture. The final analysis of 293 survey was conducted on female adults living in South Gyeongsang Province from September 1, 2018 to October 30, 2018. The study found that women in their 20s were more interested in nail care than in most cases. The main route of obtaining nail-related product information was the higher the use of SNS as the age was younger(${\chi}^2=185.048$, p<.001). According to a survey of 165 people who have experience with self-nail products, 53.3 percent of 'paste stickers' were the most common, followed by 39.4 percent of 'paste nail tips' and 7.3 percent of 'home care products'. Looking at the disadvantages of self-nail products, between groups under their 50s and over 50s group saw a significant difference(${\chi}^2=27.032$, p=.008). For those in their 50s or younger, 'the inconvenience of daily life' was considered a disadvantage. On the other hand, people in their 50s and older considered 'short duration' as a disadvantage. The lower the age, the higher the willingness to use continuously(${\chi}^2=14.308$, p=.006).We found that there were differences in preference for self-nail products according to age. It was noticed that there were differences in satisfaction and persistence. This suggests the need for more specific follow-up studies on the use of self-nail products by age group. Therefore, this research aims to present basic data for the development of direction and custom program for the professional nail industry to advance, thus providing basic data to help the development of nail industry in South Gyeongsang Province.

생체신호 기반 사용자의 긍정적인 감정에 영향을 미치는 실내디자인 특성에 관한 문헌고찰 (A Systematic Review of the Attributes of Interior Design Affecting User's Positive Emotions Measured via Bio-Signals)

  • 김시은;하미경
    • 대한건축학회논문집:계획계
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    • 제36권5호
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    • pp.83-91
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    • 2020
  • Environmental conditions are known to impact human health and behavior, emotions such as pleasure, anxiety, and depression, and reduce stress. Interior design that elevates emotional comfort and satisfaction can help improve mental health and well-being. This study is a systematic review that analyzed previous empirical studies that explored the effect of interior design elements on the user's emotional response which is quantitatively evaluated by bio-signal and qualitatively evaluated through self-reported questionnaire surveys. This paper aims to derive the attributes of interior design and biometric indicators that affect the user's positive emotion through the synthesis of previous studies and to confirm the feasibility of measuring bio-signals as an objective evaluation tool for architectural design and as a quantitative research method. As a result of the review, the biometric data from EEG, fMRI, ECG, EMG, GSR, and eye-tracking were used to measure the participants' emotional responses, which were manifested as positive or negative depending on certain attributes of interior design such as the form, color, lighting, material and furniture. The attributes of interior design related to the positive emotional response were the curved shape, high ceiling, openness of space, and subdued tone colors. Standard lighting conditions and wooden spaces were related to stress reduction in terms of comfort and relaxation. The free arrangement of furniture was related to the user's positive emotions. On the other hand, consistent experimental protocols could not be found, and although the sample sizes of the studies were small, the studies have demonstrated the feasibility of the emotional response measurement by using the biometric data. Therefore this method can be a useful objective tool in the measurement of human-centric data in architectural design, and to develop the evidence-based design to induce positive emotions and minimize stress.

치과 의료의 질 향상(Quality improvement) 경진대회 경향 분석 (Analysis of trends in the dental care quality improvement contests)

  • 황수정;신호성;김진;김명희;안은숙
    • 대한치과의료관리학회지
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    • 제9권1호
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    • pp.38-43
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    • 2021
  • Based on data from the Korean Academy for Dental Administration, which has been conducting the Dental Quality Improvement (QI) Contest since 2010, we aimed to provide basic data for the development of dental quality improvement indicators by analyzing the trends of dental quality improvement activities. A total of 54 articles in the dental QI contest from 2015 to 2021 were used to search for frequently used words and to classify the quality of dental care. The criteria for the quality dimension of dental care were first classified into structure, process, and outcome, and secondary classification was performed into patient safety, timeliness, patient-centeredness, equity, efficiency, effectiveness, and accessibility. The frequently used key terms were satisfaction (five times), efficiency (four times), system (three times), and implant (three times). The activities for process evaluation were high at 62.26%, structural evaluation activities at 35.85%, and outcome evaluation activities at 1.89%. According to the components of dental care quality improvement, the activity performed under efficiency was the highest (33.96%), followed by patient-centeredness (18.87%), effectiveness (16.98%), patient safety (15.09%), accessibility (5.66%), timeliness (1.89%), and the equity (1.89%). QI activities in dental hospitals were mainly activities on improvement in structure and process, as well as activities on efficiency, patient-centeredness, effectiveness, and patient safety.

The Efficacy of Visual Activity Schedule Intervention in Reducing Problem Behaviors in Children With Attention-Deficit/Hyperactivity Disorder Between the Age of 5 and 12 Years: A Systematic Review

  • Thomas, Naveena;Karuppali, Sudhin
    • Journal of the Korean Academy of Child and Adolescent Psychiatry
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    • 제33권1호
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    • pp.2-15
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    • 2022
  • Objectives: Children with attention-deficit/hyperactivity disorder (ADHD) tend to be noisy and violate rules with their disruptive behaviors, resulting in greater difficulties with off-task behaviors and being at risk for social refusal. The visual activity schedule (VAS) intervention program is a frequently used method to teach multiple skills involving on-task, use of schedules, transition behaviors, social initiation, independent play skills, classroom skills, and academic skills. The current systematic review aimed to examine the efficacy of using VAS intervention in reducing problem behaviors in children with ADHD between 5 and 12 years of age. Methods: Systematic searches were conducted using two electronic databases (PubMed and Scopus) to identify relevant studies published in English between 2010 and 2020. Four studies met the inclusion criteria: two studies examined the effect of schedule-based tasks and the use of an iPad on classroom skills, while the other two examined randomized clinical trials (RCTs) of psychosocial treatment for ADHD inattentive type and a cross-sectional study examined the impact of the group size on task behavior and work productivity in children with ADHD. Results: The findings indicate that the interventions used in all four studies could lead to increased satisfaction among participants and parents, as well as a reduction in problem behavior. In terms of the research indicators, the RCT had low quality, while the others were of high quality. Conclusion: A larger number of studies and the ADHD clinical population would help to increase the generalizability of future reviews of treatments in this context.