• Journal of Information Technology Applications and Management
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• v.15 no.4
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• pp.103-121
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• 2008

Service Providers need to monitor the level of consumer's satisfaction on service they provide continuously and they use appropriate method to measure their operating status. They have to make a plan on their resource and infrastructure to provide their service in the right place at the right time whenever they need. Most previous studies on IT service quality are mainly focused on criteria or levels of quality measurement even though those criteria and levels should be set by considering consumer's needs. And considering for consumer's needs with managerial factors was not found on those studies. So, we suggest deducing quality factors for continuous improvement of IT service management system in this paper as identify the relative priority using QFD method which consider consumers' voices and managerial factors when decide quality factors of IT service management system introduced SLA. We also confirm that our suggestion is practicable and applicable for current operation by case study.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.180-187
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• 1998

This paper is to reduce implementation time of POS system by applying QFD. All the related elements are classified by the hierarchical structure into three phases: expected quality, weight and evluation. The mentioned about includes the first and second improvement, and the case study of POS system of petrol stations in Taichung. The results of this research are shown in the following. 1. the first improvement was from average 76 days/station to 48 days/station. 2. the second improvement was from average 48 days/station to 36 days/station. 3. the ratio of target achievement was $162\%$

• Journal of Korean Society for Quality Management
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• v.48 no.1
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• pp.227-239
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• 2020

Purpose: The purpose of this study is to introduce the improving attorney system. It was confirmed by document writing that the staff in the field in Korea had the most difficulty in the Quality circle activities. The reform improving attorney is a quality expert at the Quality Secretariat and assists them in their documentation. Methods: Just as a patent attorney helps to get a patent, an improving attorney system helps document the improvement results of the field Quality circle and even standardizes the company. The process of introducing an improving attorney includes the declaration of an improving attorney are 11 levels of work. Results: An improving attorney was conducted in 600 organizations for 18 months. As a result of the comparison of the number of cases before and after the introduction of the improving attorney, the number of solution problem was lowered to 9 before 2016 and 8 in 2017, but after the introduction, it increased exponentially to 181 in 2018 and 162 in August 2019. In 2016 and 2017, only one standard was registered, but 64 standards were registered in 2018 and 71 in 2019. Conclusion: In this case, the improving attorney system was found to be helpful in activating the Quality circle. It is expected to revitalize Korea's Quality circle by spreading the improving attorney system to many companies.

• International Journal of Advanced Culture Technology
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• v.9 no.4
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• pp.213-218
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• 2021

In order to improve the quality of social services, developed countries overseas have introduced authorization or permit system to primary filtering when entering the market that provides social services. However, in Korea, a quality evaluation system for social service quality management has been introduced and implemented, but no significant effect has been achieved so far. Therefore, the purpose of this study is to investigate the relationship between service quality, service satisfaction, and repurchase intention, which are important variables to measure social service quality improvement, and to use it for service quality management. As a result of this study, service quality, service satisfaction, and repurchase intention are important factors for service quality improvement. It is necessary to secure a service provider of and continuous user selection and service quality management are also important.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.131-154
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• 2023

Purpose: The purpose of this paper is to design an integrated informatization system that can manage quality & KPI by integrating management systems in the aerospace and defense industry, and study the effect on KPI when applied to related companies. Methods: The 7 management systems required for integration in the AS&D industry were studied, and an empirical analysis was conducted for H company in South Korea for the application of e-QMS integrated informatization & KPI system based on security environment and open quality. Results: The results of this study were analyzed to have an effect on the improvement of customer satisfaction and the positive improvement of quality failure cost in the aerospace and defense industry. And it was analyzed that it works to continuously comply with ethical management and environmental laws and prevent safety accidents. Conclusion: The greatest significance of this study is that it attempted to build an e-QMS integrated system in the aerospace and defense industry. Considering that the case of integrated management system and integrated operation of KPI in related industries has not been introduced in the existing literature, the results of this study will be shared as a meaningful preceding study in the era of digital quality information. In addition, the fact that the open-quality quality innovation methodology emphasizing measurement(M), tracking(T), and connection(C) was actually applied in an AS&D company and its effectiveness was objectively proven. It is expected that it will be a good paper for follow-up research.

• Journal of the Korea Society of Computer and Information
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• v.8 no.1
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• pp.149-155
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• 2003

The purpose of this study is to analyze the degree of product's qualify improvement by the effectiveness which is identified as worker's mindset improvement, a management ability improvement and quality system's establishment in the existing papers as well as the construction of a quality assurance system by acquiring the ISO 9000 series certification. In order to identify the product's quality improvement, the analysis of Garvin's eight dimensions of quality characteristics as well as the analysis a design quality improvement, a manufacturing quality improvement, a service quality improvement are conducted through this study.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.22 no.49
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• pp.169-182
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• 1999

Nowadays most companies are required to acquire the quality assurance system for their survival. It is essential to improvement company's competitive power that Certification of Quality Assurance System but there are many problems. To analysis the effects of ISO 9000 series/QS-9000 QA systems to the Domestic Company Quality Improvement as well as quality consciousness, data has been surveyed form quality assurance engineers who have work on certification activities. The data is analyzed using relevant tabulations of five scale or paired t test method in order to compare level of quality management of pre-certification with that of post-certification. It is analyzed in two parts which are qualitative effects and quality maturity grid. Also, to analysis for the bottlenecks and problems the data is analyzed using frequency analysis method.

• Journal of Korean Society for Quality Management
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• v.35 no.3
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• pp.75-87
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• 2007

This paper deals with an integration model of three major quality management systems. The well known global standards such as ISO 9001 quality system, Malcolm Baldrige model, and EFQM model are integrated as a prototype quality system. The proposed model is then applied to help a power generation company to select improvement tasks for enhancing quality management. Here, we discuss three quality management systems, an integration process of the three systems, the integrated model, and a real world application case.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.189-197
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• 1998

The axiomatic hypothesis of the objective distribution of evaluation subjection will be proposed in this paper. On the basis of that, set up the random response model of the expert evaluation system and the quality control principle of expert base. Under this principle, develop the statistical quality control theory of expert base, further; provide the quality improvement technology for expert base.

• Korea Journal of Hospital Management
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• v.10 no.4
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• pp.1-22
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• 2005

Quality of care and patient safety have become today's agenda for healthcare industry in worldwide. This paper describes experiences to improve quality of care and patient safety in USA and identifies some future tasks for better implementation of quality improvement efforts. The paper concludes with a discussion of the implications for Korean healthcare system.