• Asia Marketing Journal
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• 제16권2호
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• pp.1-14
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• 2014

This study applies the job-demands resource (JD-R) model to investigate the interactive effect of job demands and job resources in predicting the development of service employee work engagement and customer-oriented attitude. This paper proposed a theoretical model that suggests that the service employee's work engagement is the consequence of the employee's perceived support from the organization and its customers (customer participation) and leads to a customer-oriented attitude. However, the effect of organizational support is somewhat hindered by job insecurity, demonstrating the inability of an organizationally provided job resource to overcome the job demand of job insecurity. As a type of job demand from customer's perspective, customer crowding is suggested as a negative moderator in the link between customer participation and work engagement. As such, this article proposes how different elements of a service employee's work environment interact to ultimately influence the service employee's customer-oriented attitude. Specifically, the current research focuses on how the negative contextual elements of job insecurity and job crowding (i.e., job demands) interact with the potentially positive elements of organizational support and customer participation (i.e., job resources), as well as with an employee's customer orientation, to ultimately develop a customer-oriented attitude. This study concludes with some propositions for potential causal relationships among key constructs that can be empirically tested in future research, as well as implications of the current study for both managers and researchers.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.336-338
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• 2015

This research is to propose an applicable framework for real-time health surveillance and safety monitoring at construction sites. First this study aims at finding (1) a framework for health surveillance that is likely to benefit employers and employees in the industry, (2) a valid way to identify factors or conditions with potential health concerns that can occur under particular work conditions, (3) An effective way to apply wireless/mobile sensors to construction workers using real-time/live data transmission methods, and (4) A relationship between a worker's vital signs and job site environment. Biosensors for physiological response and devices for weather/work related data are to collect real-time data. Relationships between jobs and physiological responses are analyzed and factors that touched particularly contributing to certain responses are identified. When data are incorporated with tasks, factors affecting tasks can be identified to estimate the magnitude of the factors. By comparing work and normal responses possible precautionary actions can be considered. In addition, the study would be lead to improving (1) trade-specific dynamic work schedules for workers which would be based on various factors affecting worker health level and (2) reevaluating worker productivity with health status and work schedule, thereby seeking ways to maximize worker productivity. Through a study, the paper presents expected benefits of implementing health monitoring.

• 한국정보디스플레이학회:학술대회논문집
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• 한국정보디스플레이학회 2007년도 7th International Meeting on Information Display 제7권1호
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• pp.1011-1013
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• 2007

We report the fabrication of a new inverted OLED devices having potential to be used for both AMOLED and lighting applications.

• 한국정보시스템학회지:정보시스템연구
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• 제22권2호
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• pp.51-83
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• 2013

Personal creativity is critically important for organizations seeking to survive and thrive in today's highly turbulent business environments. Organizations must effectively identify and mobilize the creative resources of their members. When organizational members perceive a work environment that restricts or fails to encourage individual creative expression, a gap may exist between the level of individual creative potential and the actual amount of individual creativity practiced within the organization. In this situation, this paper will examine the impact of role conflict, role ambiguity, creative self-efficacy, and personal initiative on personal creativity. Creative self-efficacy is the subjective belief in one's personal ability to be creative, that is, a personal assessment of one's own creative potential. A strong internal belief in one's ability to successfully engage in creative behaviors is generally considered an important part of the creative process. Personal Initiative refers to behaviors, mainly directed toward work and organizational issues, that are characterized by the following aspects: self-starting, proactive, and persistent in overcoming barriers. Creativity-related creative self-efficacy and personal initiative are critical components to understand motivation that coordinates the relationship between perception and behavior of individual employees. Based on role theory, researchers have focused on role conflict and role ambiguity as the two key ingredients of role stress. Role ambiguity is defined as an evaluation about the lack of salient information needed to perform a role effectively. Role conflict results from two or more sets of incompatible demands involving work-related issues. Employees are usually pursued work-roles more than one in work-focused organization. Too many work-roles and perceived uncertainties at employee's work can be obstacles to personal creativity. In an analysis of results, while role conflict is not negatively related significantly to creative self-efficacy, role ambiguity is negatively related significantly to creative self-efficacy. While role conflict is significantly related to personal creativity, role ambiguity is negatively related significantly to personal creativity. Creative self-efficacy mediates the relationship among role conflict, role ambiguity, and employee creativity. Personal initiative mediates the relationship between creative self-efficacy and employee creativity. This paper shows that creative self-efficacy and personal initiative are the driving force behind personal creativity. Organizations can get some implications of creative-related role conflict and role ambiguity that employees have experienced. As a result, organizations must not only encourage creativity of employees by greater involvement but also encourage their input towards their-focused own works and tasks. And employees should be developed to pace with the organizational needs and development. Management must enable employees to think of new ideas and practices that promotes personal creativity.

• 산업경영시스템학회지
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• 제34권1호
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• pp.97-102
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• 2011

This study was performed to design and develop an ergonomic equipment for strawberry sorting and packing in agricultural working environments. Potential risk of work related musculo-skeletal disorders associated with farm workers performing strawberry sorting and packing was analyzed through interviews, field surveys, work measurement, and working posture evaluation. For the evaluation of working posture, we used REBA, OWAS, and RULA assessment methods to identify multi-factorial risk factors. Based on the result of comprehensive assessment, a new concept of multi-level rotating table for strawberry sorting and packing was proposed to modify awkward working postures and improve the effectiveness of the farm work. Finally, the characteristics and effectiveness of new equipment was discussed in terms of improvements in productivity, safety, and subjective ratings of farm workers. The results of analysis showed that working conditions improved significantly.

• 한국안전학회지
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• 제27권4호
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• pp.62-67
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• 2012

Risk Assessment, a basis of health and safety management system, is an calamity prevention activity which regularly measure the level of a risk to passively improve potential hazard. A problem, the assessment not being improved to be applied to the construction work site where requires diversity and complexity, causes the assessment to be inefficient to bring quality results. A study on the investigates and compares the surveyed degree of recognitions of workers who works in companies executing the risk assessment By the investigation and comparison, it is expected to bring the better solution for early and efficient application for those companies which are not taking the risk assessment.

• 품질경영학회지
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• 제29권2호
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• pp.93-103
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• 2001

This study examined the social perceptions on the women work force in Korean service industries. 100 questionnaires per each of five service industries, hotel, PCS, department store, general hospital and bank (500 altogether) were distributed to general consumers to measure perceived service quality and perceptions on the women employees in the those service industries. It was found that consumers were not very satisfied with the service quality of the industries. They felt the necessity of women workforce in service industry and agreed to that women employees posessed management quality and had potential to develop.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2012년도 춘계 학술논문 발표대회
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• pp.325-326
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• 2012

Because steel frame has own characteristics as easy to work and structural safety, it is being increased application by the trend of construction industry has been more higher and larger in today. However, steel frame works have potential problem, so fundamental solution is needed for preventing serious accidents. Recently, self-supported steel joint for enhancing safety is developed in Korea, but this system has some limitations as convenience of work, retainment of consistent productivity. For complementing this limitations, we developed the new system named Automated wire control machine. This study is performed productivity of steel frame work by new system. The basis data for analysing productivity is collected from field test.

• 한국안전학회지
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• 제20권1호
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• pp.148-152
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• 2005

The purpose of this paper is to investigate risk factors and ergonomically improve the manufacturing lines of compressors for prevention of work-related musculoskeletal disorders, enhancement of productivity, and workers satisfaction We executed questionnaire survey, ergonomic risk factors investigation of manufacturing lines and ergonomic intervention of work methods, workplace and hand tools. The results of the questionnaire showed that $7.9\%$ of respondents were positive in WMSDs symptom survey. In ergonomic evaluation, the analysis methods such as RULA and NIOSH lifting equation were used and 28 processes in the lines were evaluated to be potentially hazardous. We ergonomically improved the processes to reduce potential WMSDs hazards : manual material handling, carts, work tables, transport methods, working posture and hand tools.

• Safety and Health at Work
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• 제11권2호
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• pp.241-243
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• 2020

Coronavirus disease 2019 poses an occupational health risk to health-care workers. Several thousand health-care workers have already been infected, mainly in China. Preventing intra-hospital transmission of the communicable disease is therefore a priority. Based on the Systems Engineering Initiative for Patient Safety model, the strategies and measures to protect health-care workers in an acute tertiary hospital are described along the domains of work task, technologies and tools, work environmental factors, and organizational conditions. The principle of zero occupational infection remains an achievable goal that all health-care systems need to strive for in the face of a potential pandemic.