• Title/Summary/Keyword: Performance improvement factors

Search Result 1,011, Processing Time 0.03 seconds

Analysis on Factors of Importance and Performance in terms of Securing Customers of Farm Restaurants - Based on the Case of Bibijeong in Wanju-Gun - (농가레스토랑 이용고객의 중요도-만족도 분석 - 완주군 비비정을 사례로 -)

  • Han, A-Reum;Han, Jin;Lee, In-Jae;Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
    • /
    • v.21 no.2
    • /
    • pp.163-175
    • /
    • 2015
  • This study aimed to analyze factors of importance and performance picked by customers of Bibijeong, a farm restaurant operated by the local community of Wanju-gun. Major points include: Recognition paths mostly were word of mouth and mass media, types of visit were in the company of friends, family members or work colleagues, and purposes of visit included consumption of meal and identifying features of the restaurant. Secondly, factor analysis showed that level of facility, atmosphere/cleanness, diversity of menu, employees, ingredients and network. The Cronbach Alpha coefficient was +0.6. Thirdly, average of importance of factors was 3.861 while average performance was 3.429. IPA analysis showed that employee(communication, customer contact) in the first quadrant proved the need for fast improvement through training. Atmosphere/cleanness (interior atmosphere, table clean, kitchen cleanliness, clean dishes, interion design) and employee(proficiency, menu recognition), foodstuff(freshness, origin, safety) in the second quadrant showed that the marketing strategy of improvement as well as maintaining current status is needed, including regular training and hygiene inspection. The third quadrant contains facilities(disability, baby, fire protection) and food menu(food packing, various menu, creative menu, menu description), network(village economic links), which showed the need for gradual improvement. The forth quadrant contains network(sights's near contains. The results so far can be summed into the statement that overcoming the basic functionality of providing meals and linking the restaurant with local attractions and local economy would be need, as well as building up the image of unique farm restaurant with local features, so that Bibijeong can serve as the centerpiece of community and foundation of exchange with other areas.

A Study on the Emission Reduction and Performance Improvement in a V8 Type TCI D.I. Diesel Engine (V8형 TCI 디젤기관의 배출가스저감 및 성능개선에 관한 연구)

  • Yoon Jun-Kyu;Lim Jong-Han
    • Journal of Advanced Marine Engineering and Technology
    • /
    • v.29 no.4
    • /
    • pp.443-452
    • /
    • 2005
  • The purpose of this study is experimentally to analyze the effects of intake port swirl, injection system and turbocharger on the engine performance and the emission characteristics in a V8 type turbocharger intercooler D.I. diesel engine of the displacement 16.7L, and to suggest the improvement of engine performance. Generally to enhance engine power, TCI diesel engine is put to practically use turbocharged intercooler in order to increase volume efficiency which is cooled boost air. As results of considering the factors of the intake port of swirl ratio 2.25, compression ratio 17.5. re-entrant $8.5^{\circ}$ combustion bowl, nozzle hole diameter ${\phi}0.33{\ast}3+{\phi}0.35{\ast}2$. nozzle protrusion 3.18mm, injection timing BTDC $12^{\circ}CA$ and turbocharger(compressor 0.6A/R+46Trim. turbine 1.0 A/R+57Trim) is the best in the full load in the engine performance and the exhaust characteristics of NOx concentration. Therefore. their factors are appropriated as intake system, injection and turbocharger system.

Literature Review of Key Success Factors of Management Innovation Actions in Domestic - Focused on Six Sigma, TQM, Lean Six Sigma, ERP, TPM, BPR, Project Management, System Engineering - (국내 경영혁신 활동의 핵심 성공요인 문헌 연구 - 6시그마, TQM, 린 6시그마, ERP, TPM, BPR, Project Management, System Engineering 중심으로 -)

  • Mun, JeOk;Yoon, SungPil
    • Journal of Korean Society for Quality Management
    • /
    • v.44 no.3
    • /
    • pp.639-648
    • /
    • 2016
  • Purpose: Existing precedent studies include success factors of individual management innovation activities constantly. However, those studies have limitations about the common key success factors of individual management innovation activities. Methods: For this study, we investigate the key success factors using literature research of the most typical management innovation activities adopted and implemented by many companies in Korea, such as 6sigma, TQM, Lean 6sigma, ERP, TPM, BPR, Project Management, System Engineering. Factors emerging repeatedly was combined into common factors and inherent factors that are necessary for the success of individual management innovation activities are designated to essential factors. Results: 'Essential factors for Six Sigma' consist of 5 items. Black belt operating system, personnel management system linkage, the correct management of the data, perform improvement projects associated with financial performance financial result, linked to financial performance improvement project, project progress management. 'Essential factors of TQM' are arranged 4 items. Quality team's independence and role, goal-setting, Quality Information System, corporate's philosophy of quality first. 'Essential factors of Lean Six Sigma' are the selection of value stream which is based on the customer needs and the value creation and identify the project based on the selected value in the company. 'Essential factors of ERP' are investigated 6 items. Ongoing system maintenance and upgrades, the measurement and support of user satisfaction, the operating systems and the policies for the maintenance, IT infrastructure, change adaption condition monitoring, focusing on improving business performance. 'Essential factors for TPM' are arranged 4 items. Motivated and energetic Bottom-Up, CEO's recognition of the importance facility management, long-term perspective of necessity and ongoing patience. 'Essential factors for BPR' are the pursuit of change process and the staff's sense of crisis management. 'Essential factors for Project Management' are the strategy that reduce the risk management skills through risk management and the understanding and organized management for the project participant's needs. 'Essential factors for System Engineering' consist of 2 items. The first is the design for the best balanced system with pre-analysis about the compromise the cost, schedule and the performance. The second is the analysis of large problem into small problems which can solved. We have found the solution considering components of the interface through the systematic perspective. Conclusion: Common factors and essential factors presented in this study will properly help to introduce the individual management innovation activities for the each business sector and implement management innovation. After this study, new literature research that reflect new studies should accomplish steadily.

Customer′Evaluation on the Customer Complaints Handling Service of Internet Shopping Mall (인터넷쇼핑몰의 고객불만처리 서비스에 대한 고객의 평가)

  • 박상미;송인숙
    • Journal of Families and Better Life
    • /
    • v.20 no.3
    • /
    • pp.113-124
    • /
    • 2002
  • The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

A Study on Factors Influencing the Performance of the Knowledge Management System(KMS): Focused on Subjective Norm and Personality (지식관리시스템의 성과에 영향을 미치는 요인에 관한 연구: 주관적 규범, 성격특성을 중심으로)

  • Kang, Mun-Sang;Kang, Sung-Bae;Shin, Mun-Bong
    • Knowledge Management Research
    • /
    • v.12 no.5
    • /
    • pp.71-87
    • /
    • 2011
  • This study focuses on influencing factors of TAM on personality, subjective norm and then examines the relationship between influencing factors such as KMS usage and system performance. The survey was collected from KMS users by e-mail and on-line questionnaire. Finally, 206 questionnaires were chosen for the analysis of data. It was analyzed by SPSS and AMOS for the frequency analysis, reliability analysis, CFA(Confirmatory Factor Analysis) and SEM(Structural Equation Modeling). The results were as follows. First, subjective norm is found to be especially important to KMS usage. Second, Extraversion positively moderated the relationship between subjective norm and perceived usefulness. Third, KMS usage is significant to personal performance such as knowledge growth, decision making and the ability of problem solving. This study proposed that the usage of Knowledge Management System positively contributes to the improvement of personal performance.

  • PDF

Analysis of Clinical Nutrition Management Performance and Importance of Clinical Nutritionists According to the Accreditation of Mental Medical Institutions (정신의료기관 인증여부에 따른 임상영양사의 임상영양 관리업무 수행도와 중요도 분석)

  • Kim, Song-Hee;Jeong, Yong-Ju
    • Quality Improvement in Health Care
    • /
    • v.25 no.2
    • /
    • pp.56-72
    • /
    • 2019
  • Purpose: The purpose of this study was to determine the factors that influence the performance and importance of clinical nutritionists. Methods: Ninety-nine nutritionists working in mental health institutions were assessed. Results: Factors affecting the performance of clinical nutritionists in certified hospitals were shown to have a significant positive effect on the description of treatment diet, status of clinical nutrition management, and presence of a nutrition counselor. The factors affecting importance were the number of permission beds and total work experience. Conclusions: In order to improve the accreditation system of mental hospitals, it is necessary to expand the scope of this study to include hospitals with fewer beds, and clinical nutrition management should be mandatory.

Development of a Construction Performance Causal Map Using System Dynamics (시스템 다이내믹스를 이용한 건설성과 인과지도 개발)

  • Kang, Jin-Young;Park, Hee-Sung
    • Journal of the Korea Institute of Building Construction
    • /
    • v.9 no.2
    • /
    • pp.63-68
    • /
    • 2009
  • Construction Performance measurement and management has been interested by construction practitioners. However, current construction project management practices are related to short-term improvement plans rather than long-term and systematic approaches based upon performance analysis. AR a result, there is a need for developing of a collaborative plan over project life cycle. Therefore, this paper reviews extensive literature and proposes the construction performance estimating model using a system dynamics. The paper proposes casual maps for planning, design, procurement, and construction phases. Each casual map includes all performance indicators and factors that impact on performance directly or indirectly. These casual maps that were developed by system thinking will enhance the understanding of the relationships among performances and factors. After further data gathering, these models can be used to estimate construction performance and eventually these will save project costs and shorten project schedule.

Development of Dietary Supplement for the Growth and Exercise Performance Improvement (성장과 운동수행능력 향상에 도움을 주는 식이조성물의 개발)

  • 윤승원;정은희;양동식;이홍석;윤유식
    • Korean Journal of Community Nutrition
    • /
    • v.8 no.3
    • /
    • pp.349-355
    • /
    • 2003
  • We developed a dietary supplement using natural herbs and nutrients for the growth and exercise performance improvement. It called 50-22 supplement containing distilled extracts of natural herbs to remove bitterness and the addition of Vitamin B1, B6, Ca and xylitol. We investigated on the effect of 10-22 supplementation on the maximal exercise performance, IGF-1 (insulin like growth factor-1) concentration and antioxidant activity in SD rat model. In result, JR-22 supplement group was better than control group about 10% in exercise performance test and increased about 63% of IGF-1 concentration in blood. In addition, the oxidative damage induced by exercise was reduced by JR-22 supplementation. Therefore, we suggested that 50-22 supplementation enhanced effectively exercise performance and IGF-1 concentration and reduced to oxidative stress in muscles. Also, we analysed biochemical factors in blood for the safety of JR-22 supplement. We known that there is no change of blood lactic acid, ammonia, inorganic phosphorous ion and creatine kinase activity. (Korean J Community Nutrition 8(3) : 349∼355, 2003)

Performance Analysis and Optimum Design Method of Positive Displacement Turbine for Small Hydropower (소수력발전용 용적형수차의 성능해석과 최적설계법에 관한 연구)

  • Choi, Young-Do
    • Journal of Advanced Marine Engineering and Technology
    • /
    • v.31 no.5
    • /
    • pp.514-521
    • /
    • 2007
  • There has been considerable interest recently in the topic of renewable energy. This is primarily due to concerns about environmental impacts. Moreover, fluctuating and rising oil prices, increases in demand, supply uncertainties and other factors have led to increased calls for alternative energy sources. Small hydropower, especially using water supply system, attracts high attentions because of relatively lower cost and smaller space requirements to construct the plant. Moreover. newly developed positive displacement turbine has high acceptability for the system. Therefore, the purpose of this study is focused on the examination of the performance characteristics and proposition of a optimum design method of the turbine for the improvement of the performance. The results show that newly proposed optimum design method for the turbine has high accuracy of performance prediction and good applicability for the performance improvement of the turbine.

Effect of addition of a catalystic layer on Denitrification System efficiency in a 500 MW Coal-fired Power Plant (500 MW 석탄화력발전소 촉매단추가에 따른 탈질설비 효율에 미치는 영향)

  • Lee, Sang Soo;Moon, Seung-Jae
    • Plant Journal
    • /
    • v.17 no.1
    • /
    • pp.58-66
    • /
    • 2021
  • The government has recently come up with a policy to tighten regulations on air pollutant emissions due to public concerns over the emission of pollutants such as fine dust. The coal-fired power plant is speeding up the improvement of the performance of environmental facilities, and this paper deals with the cases of performance improvement by adding a catalyst to the 500 MW standard coal-fired power DeNox system, and examines the change in the performance factors according to the addition of catalysts and the efficiency of NOx removal. The DeNOx efficiency before and after improvement increased from 80% to 88%, and the conversion rate of SO2/SO3, ammonia slip which are performance factors satisfied the design assurance value, but exceeded the design assurance value for differential pressure. At the same time, the ammonia slip concentration and differential pressure items increased as the NOx removal efficiency increased, resulting in the need for management and improvement.