• 산경연구논집
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• 제9권3호
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• pp.7-17
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• 2018

Purpose - The purpose of this paper is to improve last mile delivery capability and ensure customers' satisfaction by approaching an analytic hierarchy process(AHP) and identifying criteria framework to determine locations of last mile delivery centre(LMDC). Research design, data, and methodology - Traffic congestion and emission policy in cities are barriers of last mile delivery in dense areas. The urban consolidation centre(UCC) cannot increase last mile delivery efficiency in dense cities because of their space and traffic limitation. In this paper, we develop a case to improve last mile delivery efficiency and to ensure customers' satisfaction by concentrating on LMDC. In addition, AHP has been applied to identify criteria framework and determine LMDC locations. The weighted priorities are derived from parcel delivery industry experts and have been calculated using Expert Choice software. Results - The framework criteria have assisted decision makers to place LMDC in a dense area to enhance customer's satisfaction with last mile delivery service. Conclusions - AHP has provided ranking framework criteria of LMDC potential for parcel delivery industry. The LMDC helps by improving last mile delivery efficiency to final destination amids conditions of CO₂ emissions, traffic congestion, and pollution problems. It especially concerns delivery service activities when delivering parcels to customers rather than UCC.

• 산경연구논집
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• 제9권5호
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• pp.25-35
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• 2018

Purpose - The purpose of this paper is to partition a last-mile delivery network into zones and to determine locations of last mile delivery centers (LMDCs) in Bangkok, Thailand. Research design, data, and methodology - As online shopping has become popular, parcel companies need to improve their delivery services as fast as possible. A network partition has been applied to evaluate suitable service areas by using METIS algorithm to solve this scenario and a facility location problem is used to address LMDC in a partitioned area. Research design, data, and methodology - Clustering and mixed integer programming algorithms are applied to partition the network and to locate facilities in the network. Results - Network partition improves last mile delivery service. METIS algorithm divided the area into 25 partitions by minimizing the inter-network links. To serve short-haul deliveries, this paper located 96 LMDCs in compact partitioning to satisfy customer demands. Conclusions -The computational results from the case study showed that the proposed two-phase algorithm with network partitioning and facility location can efficiently design a last-mile delivery network. It improves parcel delivery services when sending parcels to customers and reduces the overall delivery time. It is expected that the proposed two-phase approach can help parcel delivery companies minimize investment while providing faster delivery services.

• 한국산업정보학회논문지
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• 제14권5호
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• pp.271-279
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• 2009

주요 선진국들은 서비스산업이 GDP에 차지하는 비중이 70%를 넘어서는 서비스 중심의 경제구조를 갖게 되었다. 일반적인 예견과 달리 서비스경제에서도 사람들의 활동에 의해 배출되는 이산화탄소(carbon dioxide)와 다른 환경오염물질의 배출이 심각한 문제가 되고 있다. 본 연구에서는 지구온난화의 문제점과 녹색성장에 대해서 살펴보고 서비스 산업에서 발생하고 있는 환경문제를 서비스 프로세스 매트릭스를 중심으로 살펴보았다. 또한 환경문제를 해결하기위해 서비스기업에서 사용하고 있는 환경전략과 정보기술의 역할에 대해 살펴보며 세계 1위의 물류회사인 United Parcel Service Inc.의 사례 연구를 통해 환경과 지속가능경영에 대해서 토의한다.

• 대한교통학회지
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• 제23권4호
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• pp.81-91
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• 2005

외판원 문제(TSP; Traveling Salesman Problem)는 경로탐색 최적화문제로 '풀리지 않는 문제'(NP-complete; None-deterministic Polynomial-time complete)에 속하므로 경유지 수가 많아짐에 따라 급격히 계산시간이 증가한다. 때문에 적용시 정확한 최적해보다는 최적 근사해에 대한 발견적 (heuristic) 알고리즘들을 이용한다. 본 연구는 TSP에 적용되는 발견적 알고리즘으로 개미 시스템알고리즘(ASA; Ant System Algorithm)을 검토하고. 국내 택배시스템에 ASA의 적용가능성을 검토하였다. ASA는 NP-complete 문제를 위한 발견적 알고리즘으로, 1990년대 초 M. Dorigo 등에 의해 연구되어졌다. ASA는 개미들이 이동간에 페로몬이라는 일종의 화학물질을 분비할 때, 이동경로 상에 분비된 페로몬 누적에 따라 확률적 방법으로 경로를 결정하게 된다. 이러한 ASA는 NP-complete문제에서 계산시간이나 최단경로탐색에서 우수한 결과를 얻는 것으로 발표되고 있으며, 교통분야에서 차량경로탐색뿐만 아니라 네트워크 관리 및 도로선형계획 등 그 적용범위가 점차 확대되어지고 있다. 현재 국내 택배시스템에서 차량배차시 명확한 기준이 없으며 주로 담당 운전자의 경험과 판단에 의해 결정된다. 본 연구에서는 국내택배시스템에 ASA의 적용가능성을 검토하였다. 담당 운전자의 경로결정이 가로 10.0km, 세로 10.0km의 범위에서 인접이웃알고리즘(NNA: Nearest Neighbor Algorithm)을 따른다고 가정했을 때와 랜덤한 20개의 경유지를 가질 때, 그리고 경유지 수를 10개씩 증가하여 200개까지 증가할 때를 비교 분석한 결과, ASA이 NNA 보다 우수하였다. ASA을 국내택배시스템에 적용시 운송비용 절감 등의 운영개선을 기대할 수 있으며, 특히 영세한 택배업체에서 보다 저렴하고 우수한 택배시스템을 구축할 수 있을 것으로 보인다.

• 대한안전경영과학회지
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• 제12권2호
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• pp.107-112
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• 2010

Door to door service is a typical method for individual parcel deliveries. In the current delivery information system, a delivery person manually inputs the information of many delivery results, which causes inefficiency and difficulties of tracking deliveries. This study suggests an enhanced delivery information system which has the following two characteristics. Firstly, a tagged RFID(Radio Frequency Identification) transmits the delivery result information to the main server by just collecting RFID at a place of destination. Secondly, with the characteristics of rewritable method, the collected RFID is to be input new information and tagged to other parcels.

• 대한안전경영과학회지
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• 제13권3호
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• pp.97-105
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• 2011

In order to determine home delivery service routes, conditions specified for each parcel such as customer-assigned delivery times and parcel contents should be considered, so the conventional route search algorithms have some limits to be applied for home delivery services. In this study, a multi-purpose route searching algorithm is suggested in order to deal with every requirement of deliveries that vary in delivery distances, contents and appointed times. A simulation study to verify the performances of the system with example data of Seoul and Kyungki provinces shows that it significantly improves the customer satisfaction and the productivity of delivery businesses.

• 품질경영학회지
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• 제45권1호
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• pp.129-138
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• 2017

Purpose: This research aims to analyze the service process of corporate courier services in order to offer service providers possible directions for adaptation of new technologies and assurance of better quality services. Methods: Through the analysis on the parcel service process of company Y by applying service blueprinting method, the overall process and failure service points of corporate courier services can be recognized and investigated. Next, the several newer technologies, augmented reality glasses, exoskeleton, and drone are applied to the service process of company Y as they are suggested by the literature review and referenced to DHL's report on the Fourth Industrial Revolution. Then, service options to overcome the service failure points to improve the service process can be produced. Results: The parcel service process of the company Y is utilized as a hub-and-spoke structure by having distribution and delivery centers which separates customers into two types, ones using the total services and the others only using the delivery service. In addition, the main cause of the service failures is determined that it is due to the limited working hours of delivery centers compared to the workload. Conclusion: This research contributes in better understanding of corporate courier services and providing information for benchmarking. An empirical research on the costs and the efficiencies of applying the new technologies is suggested for the further improvement in the processes of corporate courier services.

• 한국포장학회지
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• 제21권3호
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• pp.91-96
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• 2015

Fruit and vegetables are subjected to complex dynamic stresses in the transportation environment. During a long journey from the production area to customers using parcel delivery service, there is always some degree of vibration present. Vibration inputs are transmitted from the vehicle through the packaging to the fruit. Inside, these cause sustained bouncing of fruits against each other and container wall. These steady state vibration input may cause serous fruit injury, and this damage is particularly severe whenever the fruit inside the package is free to bounce, and is vibrated at its resonance frequency. The determination of the resonance frequencies of the fruit and vegetables may help the packaging designer to determine the proper packaging system providing adequate protection for the fruit, and to understand the complex interaction between the components of fruit when they relate to expected transportation vibration inputs. Instrumentation and technologies are described for determining the vibration response characteristics of the fruits with frequency range 3 to 150 Hz. The resonance frequency of the pear ranged from 53 to 102 Hz and the amplitude at resonance was between 1.08 and 2.48 G. The resonance frequency and amplitude at resonance decreased with the increase of the sample mass, and they were slightly affected by mechanical properties such as bioyield deformation and rupture deformation. Regression analysis was performed among the relatively high correlated parameters from the results of correlation coefficient analysis.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2006년도 하계종합학술대회
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• pp.119-120
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• 2006

In this paper, we suggest postal RFID adaptation model, tag data structure and code which can be used for real time trace and track of parcel processing and pallet management. This paper also shows postal RFID application system architecture and testbed based on the proposed tag data structure and code, and shows recognition performance of tag on parcel and pallet by speed and mounting tag material such as can, water, and paper using implemented postal RFID system for postal logistics. The contribution of this paper is to stimulate deployment of RFID technology for postal logistics service and SCM (Supply Chain Management).

• 산업공학
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• 제25권1호
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• pp.142-152
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• 2012

Recently, the postal service encounters the various changes in the overall mail environment including the reduction of letter volume, keen competition of the private parcel service and EMS, diversification of customers' demand and etc. In this environment, Korea Post is considering new concept of postal service in order to provide the mail service based on informatization and automation to a client and secures the predominance in competition. We analyze the current environment of postal service for applying the gCRM (Geographic Customer Relationship Management). We propose some possible application fields and present an efficient phased application plan for each field.