• Journal of Digital Convergence
• /
• v.9 no.6
• /
• pp.243-253
• /
• 2011

This paper aims to examine the moderate effects of Client's Organizational Character on the relationships between Consulting Service Quality and Business Performance. To accomplish these purposes, The questionaries of 192 were inspected to the CEO or PM having consulting experience at the companies in Daegu and kyoung-buk. First, Consulting Service Quality presented a meaningful result(+) with the Business Performance. Second, Consulting Service Quality have differential influence on Business Performance by Client' s Organizational Character.

• Journal of Information Technology Applications and Management
• /
• v.12 no.3
• /
• pp.111-128
• /
• 2005

This paper examines the validity of the newly developed IT consulting SERVQUAL measurement tool. In an attempt to measure Ire IS customers' expectations and perceived quality of the services they received, the researchers developed a diagnostic tool of SERVQUAL based on the solid theoretical background, which can specifically be applied to the IT consulting service sector. This on-going research so far, has been applied to six (6) different organizations that have received IT consulting services over the past years. From the preliminary data collected, the correlation and the factor analyses were conducted to understand the underlying concept and refinement of the measurement tool. Although the correlation analysis showed a little tendency of collinearity among some of the variables, all showed sound relationship of the proposed hypotheses. The exploratory factor analytic approach was chosen because it does not set any priori constraints on the estimation of components or the number of components to be extracted. The number of different factor solutions was extracted and tested to see which solution represents better grouping of the variables. The Crombach's Alpha was computed on different combinations of the factor solutions to ensure validity. The results show 8-dimensional IT consulting SERVQUAL measures which they are, assurance, knowledge & skill, customer relationship, support, empathy, process management, expertise, and education, seem more appropriate than the originally proposed 6 dimensions. The study approach was non-experimental cross-sectional research design. The longitudinal design of follow-up studies to periodically revise and refine current measure is strongly recommended for fine tuning of the tool.

• The Korean Journal of Archival Studies
• /
• no.26
• /
• pp.3-32
• /
• 2010

NGO called the third sector is one of the major party of the modern society. Therefore documentation of the various NGOs' activities is the way of recording our society fully. This paper identifies the value of NGOs' records, verifies the needs for NGOs' records management, examines two case of consulting projects on NGOs in Korea which has been conducted by the author and graduate students, and offers a consulting methodology of building records management scheme for the small scale NGOs. The cases are related to small-scale NGOs operated by under 10 full-time activists. One case is related to the NGO based on the locality and the other case is related to the NGO based on the special subject matter. The methodology contains four stages such as defining direction stage, AS-IS analysis stage, TO-BE modelling stage and transition & closing stage. Standard records management guideline for NGOs should be developed using this methodology in the future.

• Journal of Digital Convergence
• /
• v.16 no.9
• /
• pp.91-98
• /
• 2018

This study was conducted to verify the mediating effect of knowledge sharing activity on the effect of trust between consultants on consulting satisfaction during consulting collaboration process. Regression analysis was performed using SPSS 23 based on the survey data. The results showed that trust between consultants had significant effects on knowledge sharing and on consulting satisfaction. Knowledge sharing activities partially mediated the effects of trust between consultants on consulting satisfaction. Further research is required to find out the various factors that are needed to further enhance competence and knowledge sharing for consultants in order to facilitate collaborative work in a rapid change of management environment.

• Construction Engineering and Management
• /
• v.1 no.2 s.2
• /
• pp.3-7
• /
• 2000

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.21 no.5
• /
• pp.577-584
• /
• 2020

This study examined the effects of management consultant competency (ability, professionalism) and consulting service quality (reliability, assurance) on organizational creativity and innovation. The research target was companies with experience in consulting, and sample data from 62 surveyed companies (80 persons) were analyzed using SPSS 25.0 and Smart PLS 2.0 based on statistics to perform frequency analysis, reliability, and feasibility analysis. The summary of the research results is as follows. First, it has been verified that consultant competency (ability, professionalism) and consulting service quality (reliability, assurance) had positive impacts. Second, service reliability and assurance, which are components of consulting service quality, significantly affected consulting performance (organizational creativity, innovation). Taken together, management consulting has a positive effect on creativity and innovation in an organization and ultimately contributes to improvement of the business performance of the company, depending on the competency of the consultant and quality of the services provided. Based on the results of this study, we intend to improve the quality of SME consulting by providing theoretical and practical implications as well as contribute to the growth of SMEs requiring innovation in the era of the 4th Industrial Revolution.

• Journal of Industrial Convergence
• /
• v.20 no.8
• /
• pp.15-23
• /
• 2022

This thesis investigated and studied the effect of CEO's values, consultant's competency, and value alignment with workers on the success and performance of strategic consulting. With 180 copies of data from the questionnaire, factor analysis, reliability and validity analysis were performed, and structural equations for the final research model were performed. As a result of the analysis, it was found that innovation performance and management capability had a significant effect on value consistency. It was confirmed that the value consistency had a significant effect on the degree of completion and utilization, and the degree of completion and utilization had a significant effect on satisfaction and contribution to management performance.

• 대한공업교육학회지
• /
• v.41 no.2
• /
• pp.24-47
• /
• 2016

The purpose of the this study is to analyze consulting demands in vocational education and training (VET) high schools participating the apprenticeship system in Korea. The results of the study are as follows. Firstly, there are 9 sections of consulting that teachers in charge of apprenticeship program in VET high schools demanded. Especially, the demands for the consulting that related with 'student evaluation', 'apprenticeship program development and organization planning of schools' curriculum', 'selection and management of enterprises', 'organization of apprentices classes and student management', 'teaching & learning activities and textbook development' were relatively high. Secondly, there were differences in demands of consulting by VET high schools' current management status. By the type of organization, demands for consulting of both 'training center in main school' of organization and 'training center in common' of organization were higher than 'independent school' of organization generally. By the type of apprenticeship program hours, demands for consulting of both 'above 1400 hours' and '1200 ~ 1400 hours' were higher than 'less than 1200 hours' generally. By the type of OJT operation, demands for consulting of 'a type of OJT that is operated in long term(more than 2 weeks)' were higher than 'a type of OJT that is operated weekly' generally. As a result from above, there are some pre-requisites for the stable operations of VET high schools. 1) The apprenticeship program shall be developed not to interrupt school's regular curriculum. 2) For the smooth management between apprenticeship program and school curriculum, the academic calender has to be established so as the type of OJT operation. 3) The cooperation among the participating schools in part of the organization is unavoidable.

• The Journal of the Korea Contents Association
• /
• v.14 no.7
• /
• pp.18-28
• /
• 2014

With the reformation of organization and function of local office of education in 2010, consulting-supervision is introduced to schools as a system for education reform to improve the quality of school education. However, a dedicated on-line portal system that can provide integrated management on the functionalities of consulting-supervision has not been implemented yet. To successfully operate consulting-supervision in schools, it is also needed to provide an on-line consultant education system, that can support teachers to train themselves as a supervision-consultant. In this paper, we introduce an on-line consultant training system that provides various learning activity tools for consultant training based on Learning Activity Management System(LAMS) and Action Learning. The system consists of Management stage, Analysis stage, Solution stage, and Action stage for the empowerment of consultants' expertises, and is named as MASA. Brain-writing, SWOT(Strengths, Weaknesses, Opportunities, and Threads) analysis, 5Whys, decision grid, PMI(Plus, Minus, Interesting), and black chart techniques were developed in MASA as learning activity tools for consultant training.

• Journal of Agricultural Extension & Community Development
• /
• v.19 no.4
• /
• pp.905-959
• /
• 2012

This study was aimed to find the agribusiness management consulting competency for agricultural educator, to find the teaching method and evaluation criteria for each competency group, and to recommend the subjects, contents of each subject, instruction method and evaluation criteria of each subject. Through the literature review, web searching of agricultural consulting company and 17 experts members' reviews as delphi methods, agribusiness management consulting competency for agricultural educator was found of 64 items in 90 items. After educability reviews, it was selected of 45 item in 64 items for necessary and educable competency. And it was selected to good teaching method and evaluation criteria in each competency groups. Finally, eight subjects, major contents of each subject, instructional method and evaluation criteria in each subject were recommended for agribusiness management competency, and some recommendations were presented.