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http://dx.doi.org/10.5762/KAIS.2020.21.5.577

A study on the Effect of consultants' competency on Organizational performance through service quality: focusing on organizational creativity and innovation  

Lee, Jung Ea (Division of Business Consulting, Daejeon University)
Seo, Young Wook (Division of Business Consulting, Daejeon University)
Lee, Jeong Kwan (Division of Business Consulting, Daejeon University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.5, 2020 , pp. 577-584 More about this Journal
Abstract
This study examined the effects of management consultant competency (ability, professionalism) and consulting service quality (reliability, assurance) on organizational creativity and innovation. The research target was companies with experience in consulting, and sample data from 62 surveyed companies (80 persons) were analyzed using SPSS 25.0 and Smart PLS 2.0 based on statistics to perform frequency analysis, reliability, and feasibility analysis. The summary of the research results is as follows. First, it has been verified that consultant competency (ability, professionalism) and consulting service quality (reliability, assurance) had positive impacts. Second, service reliability and assurance, which are components of consulting service quality, significantly affected consulting performance (organizational creativity, innovation). Taken together, management consulting has a positive effect on creativity and innovation in an organization and ultimately contributes to improvement of the business performance of the company, depending on the competency of the consultant and quality of the services provided. Based on the results of this study, we intend to improve the quality of SME consulting by providing theoretical and practical implications as well as contribute to the growth of SMEs requiring innovation in the era of the 4th Industrial Revolution.
Keywords
Management Consulting; Consultant; Service Quality; Organization Creativity; Organization Innovation;
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Times Cited By KSCI : 5  (Citation Analysis)
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