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http://dx.doi.org/10.14400/JDC.2018.16.9.091

The Mediating Effect of Knowledge Sharing Activity on the Effect of Trust between Consultants on Consulting Satisfaction in the Convergence era  

Yoon, Hye Ran (Dept. of Smart Convergence Consulting, Hansung University)
Na, Do Sung (Dept. of Smart Convergence Consulting, Hansung University)
Publication Information
Journal of Digital Convergence / v.16, no.9, 2018 , pp. 91-98 More about this Journal
Abstract
This study was conducted to verify the mediating effect of knowledge sharing activity on the effect of trust between consultants on consulting satisfaction during consulting collaboration process. Regression analysis was performed using SPSS 23 based on the survey data. The results showed that trust between consultants had significant effects on knowledge sharing and on consulting satisfaction. Knowledge sharing activities partially mediated the effects of trust between consultants on consulting satisfaction. Further research is required to find out the various factors that are needed to further enhance competence and knowledge sharing for consultants in order to facilitate collaborative work in a rapid change of management environment.
Keywords
Consulting; Collaboration; Competence based Trust; Benevolence based Trust; Consulting Satisfaction; Knowledge Sharing Activities;
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