• Journal of the Korean Data and Information Science Society
• /
• v.25 no.6
• /
• pp.1301-1313
• /
• 2014

Universities are places where the knowledge and information of various areas is created and shared, and the libraries of the universities are main places for providing education services. In this study, we survey the students of K university on the satisfactions on offering contents, environment/facilities and library service, users' satisfaction, and users' loyalty. Structural equation models are used in order to verify whether the users' satisfactions on offering contents, environment/facilities and library service are both directly and indirectly effective on users' loyalty with users' satisfaction as a moderating variable. The results show that the satisfaction on offering contents is both directly and indirectly effective on the loyalty and that the satisfactions on environment/facilities and library service are not indirectly effective but directly effective on the loyalty.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.28 no.3
• /
• pp.45-66
• /
• 2017

To resolve the problem that multicultural people in Korea suffer from difficulties especially with prejudice and discrimination, it is necessary to raise the cultural diversity in communities in Korea through cultivating multicultural awareness among non-multicultural people. In this vein, public libraries, as cultural exchange institutes, can affect multicultural awareness of the people. This study investigated how characteristics of public libraries and their local communities are related to the users' multicultural awareness. The study found that multicultural awareness of library users was significantly influenced by the characteristics of public libraries but not by the characteristics of communities. It is suggested that public libraries should consider cultural diversity on overall library services for their general users to support their multicultural awareness.

• Journal of Korean Library and Information Science Society
• /
• v.37 no.2
• /
• pp.375-394
• /
• 2006

This study has been conducted in preparation for a library instruction program for the Sangmyung University Library. The purpose of this study Is to assess the effectiveness of different types of library instruction in improving the information literacy of users. 112 questionnaires were measured and analyzed using SAS and t-test, ANOVA among other statistical techniques. The results were as follows: (1) Library instruction directly affects the information literacy of users. After taking library instruction. users were able to effectively use the AtoZ service, related Sites service. thesis service, E-resources, DDS service. off-campus service, translation system and the e-book service through the library homepage. (2) Group instruction proved to be the most effective type of library Instruction while online instruction was the worst.

• Korean Institute of Interior Design Journal
• /
• v.17 no.4
• /
• pp.75-83
• /
• 2008

This study examined the various functions of public libraries, as well as user satisfaction and needs. We targeted 6 public libraries in the Seoul and Gyunggi area. After 280 library users were surveyed, the collected data were analyzed with an SPSS for Win 14.0 statistics program, where we used frequency, percentage, mean, T-test, One-way ANOVA, and Duncan's test. The major findings were as follows: 1) Half of the users used educational functional space, mainly in the 10-20 age group, who used it for educational purposes as a student or to prepare for getting a job. 2) There were gaps between the furniture arrangement and user preference since most libraries used a rigid system while users preferred a more flexible arrangement. 3) Space by space, public library satisfaction levels differed according to the users' gender and age. Satisfaction of the digital information room scored high, especially for users in their forties. Since public library users are diverse and require various functions, library interiors should be planned accordingly in terms of furniture arrangement and interior design. In particular, there was a gap between satisfaction by age groups, so libraries must account for community needs by considering the age group demographics of their surrounding areas.

• Journal of Global Scholars of Marketing Science
• /
• v.18 no.4
• /
• pp.217-244
• /
• 2008

Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

• Journal of the Korean Society for Library and Information Science
• /
• v.45 no.4
• /
• pp.209-234
• /
• 2011

The purpose of this study is to verify effects between the place attachment and the place value in public libraries; and also to identify whether frequency and purpose of usage, length of residence, and website use play a moderating role in the influential relationship between users' place attachment and the perception of place value for public libraries. Users' place dependence affected the library's value positively(+) due to moderating effect of usage frequency of the library and the users' length of residence. In order to estimate the moderating effect by purpose of use, the groups were divided by purpose of library use and the relationship between place attachment and place value by groups were analyzed. However, website usage bore no effect on users' place attachment or perception of place value to their local library. This study showed that place attachment as an affective indicator on users is very useful variable to explain the value of libraries as a social and cultural place.

• Journal of the Korean Society for Library and Information Science
• /
• v.15
• /
• pp.141-173
• /
• 1988

The focuses and methods in Library science have been changed abreast with the development af library facilities and with the expansion and diversification of its functions. One of current trends in Library science is focussed on the social functions of library: its relations to the public, effective service for the users. and efficieniencies of the management policies, and so. on. To. deal with these issues, we need to borrow methodology from other disciplines such as management, marketing, statistics, etc. This paper is mainly concerned with how we approach to the measurement af services and thus provide tentative standard for evaluating library services. To do. this work properly, we'd better consider the users' needs and expectations. But it is not an easy work since too many factors are involved in the study of the users' needs. Users' needs and expectations are so. varying that it is difficult to find out some general and objective data. That is the reason why although many scholars have urged time after time the necessity of library's effectiveness measurement, few studies demonstrated substantial method for measuring the effectiveness of service. In this paper I propose a device for measuring service: i. e, Conjoint Analysis. Conjoint Analysis, which has originally been developed and applied in marketing research, is used to measure the priorities and preferences of purchasers on the new item. So far as Conjoint Analysis, concerning users' physical and psychological necessities, can numeralize people's needs, it may also be applied to measure service provided by nonprofit organization like library. If this approach prove to be sucessful, I hope this study to make any contribution to the appropriate direction on improving library facilities based on the result from a concret reference evaluation.

• Journal of the Korean Society for Library and Information Science
• /
• v.42 no.3
• /
• pp.281-299
• /
• 2008

The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey. we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.

• International Journal of Knowledge Content Development & Technology
• /
• v.10 no.2
• /
• pp.7-18
• /
• 2020

Communication is a process involving a group of interrelated elements working together for the purpose of information transfer. This paper discusses information retrieval as a communication process in the 21st century library. The difficulties associated with access to recorded knowledge through bibliographic control devices have been exacerbated by the interposition of additional encoding processes in the library and further decoding by the users. In addition, the innovation of internet/web has revolutionized the means and mode of communication process in the library by flooding information seekers with information and creating an illusion of self-sufficiency in many users. With these changes in information seeking behaviour and pattern, a cybernetic approach to information retrieval has emerged emphasizing adaptive control mechanisms and feedback processes. This paper argues that libraries should strive to continuously remain relevant by keeping abreast with changes in the behavior of information users. To this end, this paper proposes apomediatic-cybernetic model of communication, which illustrates information retrieval processes for the 21st-century library.

• Korean Institute of Interior Design Journal
• /
• v.16 no.5
• /
• pp.55-62
• /
• 2007

Modern public library is expanding its role as generalized cultural facility. Therefore public library that has comfortable and physical environment for various age and various users are needed. The purpose of this research is to evaluate the application of universal design in common space of public library, and trying to suggest environmental improvement plan that various users could comfortably use the library based on its data. The scope of this research were adjusted as 8 public libraries located in Seoul and metropolitan area of Seoul. Spacial scope that was set of this research was common space of public library and scope of content was about application of universal design. As a result of the research, first, the application of universal design toward common space of public library were appeared as low. Second, constant management and application development of universal design is needed. Third, as roles and functions of public library become various from now on, application of delicate universal design is needed for intention of users.