• 제목/요약/키워드: Job-Satisfaction

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감염관리간호사의 업무만족도 및 자아탄력성과 직무 스트레스와의 관계 (Relationships between Job Satisfaction, Resilience and Job Stress among Infection Control Nurses)

  • 차경숙;이홍자
    • 근관절건강학회지
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    • 제26권3호
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    • pp.251-260
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    • 2019
  • Purpose: The purpose of this study was to investigate the relationships between resilience, job satisfaction, and job stress among nurses working at general hospitals. Methods: This study was a descriptive study using a questionnaire. The resilience scale, satisfaction scale and job stress scale were used. The data from 194 infection control nurses, who work for below 3 years at general hospitals, were collected from March 2 to September 30, 2017. Data were analyzed using SPSS 22.0 Win program. Results: In this study, job stress showed significant negative correlations with resilience (r=-.14, p=.043) and job satisfaction (r=-.50, p<.001). However, there was a significant positive correlation with infection control experience (r=.32, p<.001). Also, the level of job requirement stress and job autonomy stress scored higher than other sub-dimension of job stress. Job satisfaction was the most significant predictor (β=-.43, p<.001) in job stress. Conclusion: The findings of this study suggest that systematic training courses and education programs for new infection control nurses should be developed to decrease nurses' job stress and increase their resilience. Holding this program can help reduce nursing job stress and help to adapt individuals to existing changes.

U-민원 콜센터 상담원 조직 공정성이 조직몰입과 직무만족을 통해 직무성과에 미치는 영향 (U-complaints call center agents organization fairness impact on job performance through organizational commitment and job satisfaction)

  • 남상민;황찬규;권두순;홍순근
    • 디지털산업정보학회논문지
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    • 제11권3호
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    • pp.125-143
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    • 2015
  • As improving the life quality of citizen because of development of Urbanization and Information, civil application service of public institutions has been changed. The government provides a 24-hour civil service of e-government, public institutions operate U-complaints call center to pursue a personalized service to customers. As customer service are diversified, the inconvenience of service is increased. Therefore, public institutions instituted U-complaints call center to solve increased complaints. In early days, public institutions operated simple call center. However, it became intelligent U-complaints call center by SNS. The more increase the importance of agents' contact customer service, the more increase Job Performance considered by Organizational Commitment & Job Satisfaction of call center agents. This study analyzed that applied to Fairness Theory with Organizational Commitment, Job Satisfaction and analyze U-complaints call center agents' role and job performance of public institutions. Proposed a research model applied to job satisfaction with key variables, organizational commitments, job satisfaction. It's expected to impact on job performance of U-complaints call center agents in public institutions. For empirical study of research model, conducted a survey of the U-complaints call center agents of public institutions. 170 samples were collected from the survey and analyze relationship between the factors. Procedural justice, distribution fairness, fairness interaction are significant influence on organizational commitment of parameters by analysis U-complaints call center agents. Procedural justice and fairness of interaction was found not to effect on parameters of job satisfaction. Also, parameter, organizational commitment have significant influence on job satisfaction. However, have no influence on job performance. Therefore, the parameters of job satisfaction have significant influence on job performance. Public institutions should adopt to improve the quality of citizen services through U-complaints call center agents.

The Influence of Professionalism to Job Satisfaction and Job Performance of the Physical Therapist

  • Heo, Jae Won
    • The Journal of Korean Physical Therapy
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    • 제27권4호
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    • pp.201-206
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    • 2015
  • Purpose: This study was conducted in order to understand the influence of professionalism on job satisfaction and job performance of the physical therapist. Methods: Subjects were 148 physical therapists. We conducted a questionnaire survey on professionalism, job satisfaction, and job performance. Professionalism questions were 'Compliance of professional organization', 'Beliefs about public service', 'Autonomy', 'Beliefs about self-regulation', and 'Vocation awareness of the profession'. A regression analysis was then performed. Results: The subjects' average score for professionalism was $3.18{\pm}0.31$ points. The lowest score for satisfaction was observed for 'Compliance of professional organization'. Professionalism had an effect on job satisfaction. 'Vocation awareness of the profession (${\beta}=0.44$, p<0.001)', 'Beliefs about public service (${\beta}=0.25$, p<0.01)', and 'Autonomy (${\beta}=0.17$, p<0.05)' had an effect on job satisfaction. R square=0.46 (adjusted R square=0.45). Professionalism had an effect on job performance. 'Autonomy (${\beta}=0.29$), p<0.001)', 'Vocation awareness of the profession (${\beta}=0.22$, p<0.05)', and 'Beliefs about self-regulation (${\beta}=0.18$, p<0.05)' had an effect on job performance. R square=0.25 (adjusted R square=0.22). Conclusion: The results of this study indicate that in order to improve job satisfaction and job performance, it is necessary to improve professionalism. Therefore physical therapists should improve their professionalism ('Compliance of professional organization', 'Beliefs about public service', 'Autonomy', 'Beliefs about self-regulation', and 'Vocation awareness of the profession') in order to improve their job satisfaction and job performance. In addition, research to improve professionalism of the physical therapist should be continued.

경찰공무원의 직무스트레스요인과 직무만족, 조직몰입 간의 관계 - 사회적 지지의 조절효과를 중심으로 (The Relationships among Job Stressors, Job Satisfaction and Organizational Commitment of Police Officials-Focusing on Moderating Effects of Social Support)

  • 배점모
    • 한국화재소방학회논문지
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    • 제28권6호
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    • pp.99-107
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    • 2014
  • 본 논문에서는 경찰공무원을 대상으로 하여 직무스트레스요인과 직무만족, 조직몰입 간의 영향관계를 살펴보고, 직무 스트레스요인과 직무만족 간의 관계 및 직무만족과 조직몰입 간의 관계에서 사회적 지지의 조절효과를 살펴보았다. 첫째, 직무나 조직의 특성과 관련된 직무스트레스요인들이 직무만족이나 조직몰입에 영향을 주는 것으로 나타났다. 직무만족에 대해 유의미하게 영향을 미치는 직무스트레스요인은 역할모호성과 지각된 비통제감인 것으로 밝혀졌다. 둘째, 직무만족에서 조직몰입에 미치는 영향관계가 아주 크게 나타났을 뿐만 아니라 유의미하였다. 셋째, 역할과중에도 불구하고 사회적 지지가 높은 집단은 직무만족이 상승한 것을 알 수 있었다. 또한 사회적 지지가 높은 경우에는 직무만족이 유의미하게 조직몰입을 증가시킴을 알 수 있었다.

부산지역 병원급식 조리종사자의 직무특성 및 직무만족이 조직몰입에 미치는 영향 (The Effect of Job Characteristics and Job Satisfaction on Organizational Commitment of Hospital Foodservice Employees in Busan Area)

  • 김민영;류은순
    • 한국식품조리과학회지
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    • 제32권6호
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    • pp.745-753
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    • 2016
  • Purpose: This study was conducted to provide basic data for human resources management of hospital foodservice employees by determining their job characteristics, job satisfaction, and organizational commitment according to recent hospital environment changes. Methods: Our survey was administered to 248 hospital foodservice employees in Busan area from September 1 to September 25, 2014. A total of 158 questionnaires were used for final analysis. Results: The mean score of job characteristics showed significantly difference by work experience (p<0.001), annual salary (p<0.01), and cooking certification (p<0.05). Job satisfaction had significantly difference by the age (p<0.05), annual salary (p<0.001), and turnover intention (p<0.001). Organizational commitment showed significantly (p<0.001) difference by age, work experience, and annual salary. There was positive correlation (p<0.001) between organizational commitment and job characteristics, job satisfaction. Organizational commitment had significantly positive correlation with skill variety (p<0.001), feedback (p<0.01), and task significance (p<0.001) of job characteristics, with work (p<0.001), pay (p<0.001), and co-workers (p<0.001) of job satisfaction. Job characteristics (${\beta}=0.249$, p<0.001) and job satisfaction (${\beta}=0.380$, p<0.001) had positive influences on the organizational commitment(p<0.001). In sub factors of job satisfaction, work (${\beta}=0.291$, p<0.001) and pay (${\beta}=0.252$, p<0.01) had positive influences on organizational commitment. Conclusion: To develop the organizational commitment, hospital managers need to reinforce responsibility and fulfillment by job enrichment and to consider increasing salaries to get a higher satisfaction from foodservice employees.

어린이집 원장의 리더십역량과 직무만족도 간의 관계: 직무스트레스의 매개효과를 중심으로 (The relationship between the leadership competency and job satisfaction of the childcare center principal: mediating effect of job stress)

  • 김희정;임유경
    • 문화기술의 융합
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    • 제7권1호
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    • pp.202-210
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    • 2021
  • 본 연구는 어린이집 원장의 리더십역랑과 직무만족도 간의 관계에서 직무스트레스가 매개효과를 파악하는데 그 목적이 있다. G시 소재의 어린이집 원장 212명을 대상으로 설문조사를 실시하였으며, SPSS 21.0 프로그램을 사용하여 분석하였다. 연구결과, 어린이집 원장의 리더십역량은 조금 높게, 직무만족도와 직무스트레스는 보통수준으로 나타났다. 둘째, 어린이집 원장의 리더십역량과 직무만족도는 정적상관관계를, 원장의 직무스트레스는 리더십역량 및 직무만족도와 부적상관관계를 보였다. 셋째, 어린이집 원장의 리더십역량은 직무만족에 영향을 미치며, 직무스트레스는 리더십역량과 직무만족도 사이에서 부분매개 역할을 수행하는 것으로 나타났다. 본 연구는 성공적인 어린이집 운영을 위해서는 원장의 직무스트레스를 감소시키고 직무만족도를 높여 긍정적인 리더십역량을 발휘할 수 있도록 정책적, 제도적으로 다양한 방안을 모색할 필요가 있음을 시사한다.

한의원 종사자들의 직무만족도에 관한 예비연구 (A pilot study on job satisfaction of korean medical clinic workers)

  • 이정원;김경철
    • 한국병원경영학회지
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    • 제17권4호
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    • pp.1-20
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    • 2012
  • The purpose of this study is to find out the job satisfaction of the korean medical clinic workers, and understand the factors that affect the satisfaction thereby increasing the efficiency of human resource management and providing the basic data to establish the management strategy. We visited 50 korean medical clinics which were chosen randomly from the korean medical clinics in the city of Changwon, Gyungnam. First, we explained the purpose of the study and survey contents to the surveyees, then distributed the Questionnaire and collected them. The data analysis was done statistically using the SPSS WIN IBM 20.0 program. The results were as follows: Professional career, interpersonal relationship, work autonomy, and overall job satisfaction showed significant differences depending on ages. While satisfaction of interpersonal relationship showed significant difference depending on final education. Depending on marriage status, while married persons showed significantly high satisfaction on professional career, interpersonal relationship, work autonomy, administration, and overall job satisfaction, there is no significant difference on income satisfaction. The number of years worked in the current clinic showed significant difference on administration satisfaction. Also, daytime working hours showed significant difference on administration and overall job satisfaction. The work area showed significant difference on overall job satisfaction. The income level showed significant differences on professional career, administration, and overall job satisfaction. From this study, it was confirmed that demographic characteristics and work environment factors showed significant differences on overall job satisfaction of workers in korean medical clinics. Therefore, in order to facilitate efficient manpower utilization and organization efficiency maximization, and motivation of human resources, a detailed plan should be developed to improve working environment and take demographic characteristics into consideration.

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보육교사의 직무만족도에 대한 보육효능감과 직무스트레스의 영향 (The Effect of Efficacy of Child Care and Education, Job-Stress on Job-Satisfaction of Child Care and Education Teachers)

  • 추민아;장영애
    • 한국지역사회생활과학회지
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    • 제20권3호
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    • pp.343-355
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    • 2009
  • The purpose of this study was to examine the efficacy of child care and the education and the influence of job-stress on job-satisfaction of child care and education teachers. 172 child care and education teachers were chosen from 40 child care centers located in Incheon, Gyeonggido, and Seoul. Data were collected using the efficacy of child care and education index, the job-stress instrument, and the job-satisfaction instrument, and were analyzed using t-test, one-way ANOVA(Duncan test), correlation analysis and multiple regression analysis. There were significant differences in child care and education teacher's job-satisfaction according to the teacher-related variables, including the type of institution, the number of classes, the age of children, the education, the teaching experience, the income, the age of teacher, and the marital status of the teacher. Correlation analysis indicated that the teacher's efficacy of child care and education and the job-satisfaction had significant correlations, especially the satisfaction of job itself indicated high positive correlations. Job-stress and job-satisfaction of the child care and education teachers had significant negative correlations in all sub-variables, especially the stress from the working environment and the satisfaction of administration system indicated high negative correlations. It was also found that stress from the working environment, stress from the overload, stress from the peer relations, and the efficacy of child care and education were all significant predictors of the child care and education teacher's job-satisfaction.

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종합병원 간호인력에 따른 직무만족${\cdot}$환자만족 비교 (Job Satisfaction and Patient Satisfaction Related to Nurse Staffing)

  • 김종경
    • 간호행정학회지
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    • 제13권1호
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    • pp.98-108
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    • 2007
  • Purpose: The objective of this research was to explore the levels of patient satisfaction and job satisfaction according to the level of nurse manpower, in order to provide effective management for nurses. Methods: The research was conducted from November 1 to December 30, 2006, with a survey of 310 nurses and 240 patients at eight tertiary hospitals in Seoul. Data were collected according to the level of nurse manpower from the first (a nurse vs. patient ratio of below 2.0) to the sixth (a ratio of over 4.0) rank. The survey tools were used Park-Yoon's job satisfaction (1992) and Wandelt and Ager (1974)'s patient satisfaction. The acquired data were analyzed with SPSS $PC^+$ 12.0 program using descriptive methods, ${\chi}^2$ test, ANCOVA, and Scheffe. Results: Overall job satisfaction of nurses showed 3.10 and patient satisfaction of patients showed 4.15. Analysis based on the level of nurse manpower showed that hospitals of first and second rank had higher scores than those of lower rank for nurse's job satisfaction and patient satisfaction. Conclusion: Hospitals with a higher level of nurse manpower showed higher score of nurse's job satisfaction and patient satisfaction.

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기혼직장인의 자아분화가 가정생활만족과 직무만족에 미치는 영향 - 갈등대처행동을 매개변인으로 - (The Effects of Self-differentiation on the Family Life Satisfaction and Job Satisfaction of Married Employee: Mediating Effects of Conflict Managing Behavior)

  • 박경환
    • 가족자원경영과 정책
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    • 제14권4호
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    • pp.57-75
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    • 2010
  • This study examined the effects of self-differentiation on family-life satisfaction and job satisfaction, and investigated the mediating effects of conflict-managing behavior. The participants in the present study were 196 married employees. LISREL was employed to test this hypothetical structural model. The results of this empirical study demonstrated that self-differentiation had positive effects on both family-life satisfaction and job satisfaction, which was mediated by the conflict-managing behavior but did not have a direct effect on either family-life satisfaction or job satisfaction. This study verified that conflict-managing behavior had mediating effects on the relationships among self-differentiation, family-life satisfaction, and job satisfaction. The results indicated that the higher the level of self-differentiation was, the more effective conflict-managing behavior was. And the more effective conflict-managing behavior was, the higher the levels of family-life satisfaction and job satisfaction were.

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