• Journal of Distribution Science
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• v.17 no.5
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• pp.73-83
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• 2019

Purpose - The purpose of this research is twofold; first, it attempts to categories customer demands into challenging and hindrance stressors, second, it investigates the effect of customer challenging stressors, hindrance stressors and customer resources on job satisfaction, emotional exhaustion and turnover intention of frontline employees. Research design, data, and methodology - A quantitative research method with an online survey was adopted to test the proposed hypotheses. Sample was collected from 186 frontline employees. And, structural equation model was conducted through AMOS 20.0 to verify the proposed hypotheses. Results - First, customer challenging stressors and customer resources positively affect job satisfaction. Second, customer hindrance stressors negatively affect job satisfaction and positively affect emotional exhaustion. Finally, job satisfaction negatively affects turnover intention whereas emotional exhaustion positively affects turnover intention of frontline employees. Contributions - In term of theoretical contributions, the current study categorized the customer demands into challenging and hindrance stressors and empirically tested the effect of challenging and hindrance stressors on emotional exhaustion, job satisfaction and turnover intention of frontline employees. Managerially, this study provides insights to the firm by highlighting the presence of challenging stressors and customer resources which have positive effect on the attitudes and behaviors of the frontline employees.

• Journal of the Korean Society of Safety
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• v.36 no.2
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• pp.39-48
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• 2021

This study was conducted to suggest a direction in which safety managers can concentrate on industrial accident prevention and safety management for the organization. The job resources of safety managers were divided into organizational and individual levels, and the magnitude of the impact on organizational commitment was compared. Furthermore, job demands were classified into environmental risk factors and personal psychological factors to confirm their effect on organizational commitment. The moderating effect of job resources and sub-factors of the variable in the relationship between job demands and organizational commitment was verified. In this study, a questionnaire survey was conducted on 193 safety managers in the domestic electric construction business, data were collected, and a questionnaire of 180 people was used for the final analysis. Based on the results, organization-level resources among the sub-factors of job resources and individual psychological factors among the sub-factors of job demand had a more significant influence on organizational commitment. In the relationship between job resources and organizational commitment, the moderating effect of job demand was verified, confirming that job demand had a negative moderating effect. Individual psychological factors had a modulating effect, whereas environmental factors did not. The significance, implications, and limitations of this study are discussed based on the research results.

• Journal of Convergence for Information Technology
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• v.10 no.11
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• pp.64-76
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• 2020

The purpose of this study is to empirically analyze the mediating effect of job stress and Job engagement in job satisfaction between WFC(Work-Family Conflict) and quality of LMX(eader-member exchange) relationship of married female workers based on JD-R(Job Demands-Resources) model. A total of 945 people were targeted using the 7th panel data from the Korean Longitudinal Survey of Women and a structural equation model was used to verify the causal relationship and mediating effect of each variable using spss 23.0 and AMOS 21.0. As a result of the study, it was confirmed that WFC did not directly affect job satisfaction, and it was found that job satisfaction was negatively affected through job stress related to WFC. It was found that the quality of the LMX relationship had a positive effect on job satisfaction and reduced job stress, thus positively affecting job satisfaction. Job engagement was found to mediate the relationship between LMX and job satisfaction. This study is meaningful in that the search for multidimensional psychological and contextual factors that lead to job performance and job demands of married female workers are conducted.

• Human Ecology Research
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• v.59 no.2
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• pp.185-197
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• 2021

This study examined the impact of job demand and organizational culture on new task difficulties, burnout, and job satisfaction using a survey data of 145 family specialists in Healthy Family and Multicultural Family Support during the COVID-19 pandemic. We used the job demand-resources model and the competing values model to categorize the four dimensions of organizational culture as a conceptual framework for this study. We found that the mean of work overload was higher than the means of job conflict and job ambiguity. Our latent profile analysis proposed four profiles of organizational culture: cultural absence type, authoritative culture type, middle cultural balance type, and high cultural balance type. The results of multiple regression analyses showed that work overload was positively associated with difficulties in new task performance and burnout, job ambiguity was positively related to burnout, and job conflict and ambiguity were negatively related to job satisfaction. These findings imply that the higher the job demands reported by family specialists, the higher the level of burnout and the lower the job satisfaction. In addition, organizational culture was a unique predictor of burnout and lower level of job satisfaction. Family specialists in the groups with a high cultural balance were Family specialists in the groups with a high cultural balance were more likely to have lower levels of burnout than those in the culture absence and in the middle culture balance, and higher job satisfaction than the other groups. The results suggest that management strategies to build a creative workplace culture can prevent burnout and improve job satisfaction.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.237-248
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• 2020

This study investigates the effect of work environment-in terms of job demands and job resources-on worker job engagement and burnout based on the JD-R model. The aim is to provide preliminary data to formulate policy and practical measures to strengthen job engagement and prevent burnout of workers at a community children's center. To this end, a self-administered questionnaire was answered by 447 workers at such a center in the city of Daejeon, Korea, and the results were analyzed using SPSS 23.0 and AMOS 23.0. The research model had a statistically acceptable fit, with CFI = .900, TLI = .887, and RMSEA = .077. The following correlations were found among the key variables: i) a greater perceived amount of job resources led to a stronger worker job engagement but did not directly influence worker burnout; ii) more perceived job demands caused a higher worker burnout but did not directly influence worker job engagement; and iii) the greater the worker job engagement, the less burned out the workers were. These conclusions contribute to understanding the effect of the work environment on worker job engagement and burnout based on the JD-R model. We emphasize the need to improve this environment in community children's centers with supportive policy and practical measures to enhance worker job engagement and reduce burnout.

• Journal of Korean Academy of Nursing
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• v.53 no.1
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• pp.129-143
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• 2023

Purpose: This study aimed to examine the mediating effects of clinical nurses' job crafting on organizational effectiveness based on the job demands-resources model proposed by Bakker and Demerouti (2017). Methods: The participants consisted of 393 nurses working in nursing units of a tertiary general hospital located in Cheongju region. The data, collected using questionnaire from August 9 to August 20, 2021, were analyzed using SPSS 23.0 and AMOS 27.0. Results: The goodness-of-fit (GoF) test results on the modified model (χ² = 2.7, GFI = .94, SRMR = .03, RMSEA = .06, NFI = .92, CFI = .94, TLI = .92, AGFI = .90), indicated that the GoF index satisfied the recommended level. Regarding the effects of each variable on organizational effectiveness, job crafting showed statistically significant direct (β = .48, p < .001), indirect (β = .23, p < .001), and total effects (β = .71, p < .001). Burnout showed statistically significant direct effect (β = - .17, p < .001). Work engagement showed statistically significant direct (β = .41, p < .001) and total effects (β = .41, p < .001). The factors explaining organizational effectiveness were job crafting, burnout, and work engagement, which had an explanatory power of 76.7%. Conclusion: Nurses' job crafting is an important mediating factor for enhancing the organizational effectiveness of nursing organizations. Hospitals should develop job-crafting success cases and related education and training programs as a strategy for enhancing the job crafting of nurses and, consequently organizational effectiveness.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.8
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• pp.103-112
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• 2016

This study used a job demand-resources model as the basis to examine the effects of job demand and job resources on health problems and turnover intention. A total of 320 nurses who were employed at university hospitals in Seoul participated in the study. The results showed that job demand and job resources had a direct effect on the levels of work burnout and work engagement. Work burnout had a direct effect by increasing the levels of health problems and turnover intentions of nurses; conversely, work engagement had no direct impact on either of the two levels. Job demand and job resources had an indirect effect on increased levels of health problems and turnover intention. The results can be used by hospital administrations to confirm the organizational significance of job resources in increasing job performance and work involvement, as well as to understand the consequences of perceived job demand by nurses.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.6
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• pp.48-54
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• 2019

This study was based on Job Demand-Resource Model and tried to understand the causes of presenteeism that work but have decreased productivity in spite of health problems. In order to examine the psychological causes of presenteeism, we reinterpreted job resources as psychological capital, which is a psychological resource of personal dimension, and examined the positive and negative aspects of job demands by classifying job demands into challenge and hindrance stressors. Data analysis was conducted using SPSS 21.0 and AMOS 20.0 statistical programs. Data were gathered from 329 employee in Korea. The results of this study are as follows: Hindrance and challenge stressor and psychological capital were fully mediated in the influence of presenteeism through job engagement, and hindrance stressor and psychological capital were fully mediated in the influence of presenteeism though job burnout. Based on the results.

• The Journal of Industrial Distribution & Business
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• v.9 no.9
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• pp.35-44
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• 2018

Purpose - In endless competition, companies pursue cost reduction and work efficiency. So, entrepreneurs try to increase job intensity, which may lead to job stress and high turnovers because of job burnout. But, Information systems are acknowledged as a work support tool that secures work convenience and the productivity of employees. In this study, we aimed to confirm the effects of information systems in reduing the work overload of employees in a human resource intensive industry. Research design, data and methodology - This is based on the job demands-resources model, conducting an empirical analysis of surveys given to hospital employees working in a human resource intensive industry. Results - The research revealed that information systems reduced the work overload of employees in a human resource intensive industry. Conclusion - This study confirmed the effects of information systems as a job resource based on JD-R theory, and presentation of empirical results indicated that information systems alleviate employee job overload and increases job satisfaction in the medical services industry. In the medical services industry, using electronic health record system decreases in work overload, which results in employees gaining time for self-development and time management, reducing job stress, and leading to job satisfaction.

• Convergence Security Journal
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• v.13 no.2
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• pp.195-202
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• 2013

Defense reform our military for the globalization of information. Scientific command structure, troop structure, unit structure, step-by-step into the power structure while promoting a history of quantitative-oriented structure, and structure of the quality of state-of-the-art technology-driven transition in the middle of the bottle numberplans about the current 3.3-fold increase in reducing the cadre(officers and NCOs). NCO groups in the executive, especially expanding the current level of 100% increase in the rate of long-serving, while ensuring a stable job and to superior resources to secure a stable policy through science. Military alliance is now underway. In the midst of this group, and urged the group at the University of the leading military and specialized resources to ensure each agreement required by subjects to reflect. Thus effectively improve the quality of education and the demands of the job analysis, DACUM curriculum development methods and procedures can be applied at the time of urgent need for foster an excellent resource for the discharge of curriculum development at the University of Selected as a core job, career, and job classification configuration inside of Duty according to KST derived from the group reflect on the training courses to meet the requirements in the curriculum through the development of curriculum, job definition, job model set to propose.