• 한국식생활문화학회지
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• 제27권6호
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• pp.666-676
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• 2012

The purpose of this study was to propose effective marketing communication strategies for overseas Korean restaurants through a multilateral comparison analysis of American, Chinese, and Japanese consumers' attitudes towards communication media and Korean restaurants. The survey was written in English, Chinese, and Japanese, with guideline for surveyors, and conducted using both online and offline methods. Samples were collected from five major cities - Los Angeles, New York, Tokyo, Beijing and Shanghai, which are the foothold for the globalization of Korean food. When it comes to attitudes towards communication media, word-of-mouth showed a high mean value, indicating it as the most useful and reliable media recognized by consumers who visited Korean restaurants. Furthermore, the necessity of recognizing the importance of visual communication in the physical environment of Korean restaurants and specialized websites, featuring restaurants and gourmet food, was observed. Consumers in all three nations chose word-of-mouth as the most useful and reliable media for learning about Korean restaurants. In addition, American consumers highly depended on signage and restaurant exteriors. Chinese consumers highly recognized the usefulness and reliability of offline media, such as newspapers, magazines, and events, while Japanese consumers considered online media, such as gourmet websites, blogs and social networks, as useful and reliable sources. A significantly positive attitude and high value was observed in all who had visited Korean restaurants. American and Japanese consumers had a significantly higher rate of intention to visit Korean restaurants in the future and to tell others about their satisfaction with Korean restaurants. Meanwhile, the average rate of prior preference for Korean restaurants (when choosing restaurants) was the lowest in all three countries. This study is useful for both the Korean government and food enterprises abroad to plan and develop marketing communication strategies properly for overseas Korean restaurants.

• 한국조리학회지
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• 제15권4호
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• pp.9-17
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• 2009

광주 지역 하절기 동안 일식 레스토랑 10곳의 위생 평가를 위해 미생물 검사를 실시하였다. 일식 레스토랑의 설비 및 조리기구 표면에서 swab sampling 방법으로 스폰지로 200개의 도말 표본을 채취하였다. 총 균수, 대장균군, 대장균, 포도상구균, 살모네라균, 리스테리아균을 측정하였다. 그 결과, 대부분의 도말 표본이 미생물과 대장균군으로 오염된 것으로 입증되었다. 오염 정도는 샘플 채취 장소에 따라 달랐다. 심하게 오염된 곳은 바닥, 트렌치, 생선 취급 코너였고, 이러한 표본의 총 균수는 $10^4$ CFU/100 $cm^2$이 넘었다. 바닥, 트렌치, 나무 도마의 대장균군은 $10^3$ CFU/100 $cm^2$이 넘었다. 게다가 대장균군은 행주, 식기, 그리고 생선 및 채소 코너에서도 검출되었다. 대장균은 몇몇 식당의 바닥과 트렌치에서 검출되었다. 포도상구균은 몇몇 식당의 도마, 행주, 바닥, 트렌치에서 발견되었다. 살모넬라균과 리스테리아균은 모든 표본에서 검출되지 않았다. 이러한 결과는 일식 레스토랑에서 위생관리와 소독이 필요함을 보여준다.

• 동아시아식생활학회지
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• 제16권5호
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• pp.623-633
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• 2006

This study surveyed the selection attributes and degree of satisfaction among Japanese restaurant customers by conducting frequency analysis on the data. Among all types of Japanese restaurants customers selected sushi bars the most (48.2%), and they considered taste (73.9%), price (34.8%), and service (22.2%) to be very important. When eating at Japanese restaurants, satisfaction differences among sanitation (p<0.05), price (p<0.05), and unique design (p<0.1) each had a significant difference with F values of 3.313, 3.208, and 2,702, respectively. factor analysis of the effect of selection attributes on Japanese restaurant performance revealed three factors; image, service, and food. Their combined satisfaction was 61.41%, and each of these three factors showed a Cronbach's ${\alpha}$ value of 0.744, 0.739, and 0.623 in the reliability analysis, respectively, thus demonstrating the overall level of reliability. Multiple regression analysis showed that increased overall satisfaction of Japanese food was related to the satisfaction levels of food and service, and not to that of surrounding satisfaction.

• 한국식품조리과학회지
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• 제19권6호
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• pp.715-722
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• 2003

The purpose of this research is to analyze the preference of Korean food and the satisfaction level with the service of Korean restaurants for Japanese and Chinese students in Korea. Self administered questionnaires were collected from 204 Japanese and Chinese students in Korea. The data were statistically analysed using t-tests, one-way ANOVA and their correlation. The most preferred Korean foods were Bulgogi, Kimgui, Haemul-pajun, Kalbi-tang, Bibimbap, Youkgaejang, Ssalbap, and Aehobarkjeon, in that order. Female students liked Korean food more than male students (p＜0.05), and Japanese students more than Chinese students (p＜0.001). of foreign students, 44.3％ replied that they had teamed about Korean food at school, and 34.48％ tried to cook Korean food at home. The foreign students answered that hygiene and cleanness were the most important factors to be improved for Korean restaurant. Other factors to be improved are the variety of menus, price level, taste, service, atmospheres, and quantity, in that order. Korean restaurants should strive to provide a high level of service and improved quality of Korean food, not only to foreign students, but also to other foreigners and tourists to present good image of Korea.

• 한국식생활문화학회지
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• 제20권5호
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• pp.621-626
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• 2005

This study aimed to analyze the impact of importance and fulfillment(satisfaction) factors of menu quality on customers' intent of revisit of Japanese restaurants, so that it could provide information helpful to build up detailed marketing strategy and present considerations for management's higher sales amount and more efficient business results as well. Importance on menu quality scored higher level than fulfillment on the whole in Japanese restaurants. Notably, in regard to attributes of menu quality, it was found that respondents put higher stress on flavor, nutrition, cleanliness and freshness than anything else. In terms of IPA analysis on Japanese cuisine menu quality, it was noteworthy that the items with high importance but low fulfillment included menu price as an attribute for menu quality, although it was not shown in menu-specific items. In the survey on the associations between fulfillment(customer satisfaction) and intent of revisit, it was found that factors of customer satisfaction included 'trimness of dishes', 'information', 'appropriateness' and 'economic affordable' Out of these factors, it was noted that both 'trimness' and 'economic affordable' had significant effects on customer satisfaction at the significance level ranging from p<0.05 to p<0.001.

• 한국조리학회지
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• 제18권4호
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• pp.166-182
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• 2012

본 연구는 일식레스토랑의 LOHAS이미지요인이 메뉴선택과 고객만족에 미치는 영향을 조사 분석함으로써 일식레스토랑 운영자들에게 세분화된 마케팅 방향 제시와 더불어, 향후 일식레스토랑의 메뉴개선 시 LOHAS이미지의 실용적인 방안을 제공하고 효과적인 발전방안을 제시하고자 하였다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 일식레스토랑에 대한 가족지향성, 지속성, 건강식재료, 친환경성 등의 로하스 이미지가 높을수록 음식의 맛, 메뉴의 계절성, 음식의 가격, 음식의 제공시간, 음료와의 조화, 음식의 지명도, 음식의 전통성 등의 메뉴의 본질적 요소에 대한 관심이 높아지는 것으로 나타났다. 둘째, 일식레스토랑에 대한 건강식재료, 가족지향성, 친환경성, 지속성, 자원절약성 등의 5개 요인의 로하스 이미지가 높을수록 메뉴의 이미지, 분위기, 광고 및 홍보, 소문 등의 환경적 요소에 대한 관심 또한 높아지는 것으로 나타났다. 셋째, 일식레스토랑에 대한 친환경성, 지속성, 가족지향성, 자원절약성, 건강조리성, 건강식재료 등의 로하스 이미지가 높을수록 고객만족이 높아지는 것으로 나타났다. 넷째, 일식레스토랑의 메뉴선택시의 본질적 요소에 대한 만족이 높을수록 고객만족이 높아지는 것으로 나타났다. 다섯째, 일식레스토랑의 메뉴선택시 환경적 요소에 대한 만족이 높을수록 고객만족이 높아지는 것으로 나타났다. 본 연구를 통해 일식레스토랑의 가족지향성, 지속성, 자원절약성 등의 로하스(LOHAS) 이미지 요인들이 메뉴 선택의 본질적, 환경적인 내 외적 모두에 영향을 미칠 뿐 만 아니라 고객만족에도 영향을 미치는 것으로 나타났다. 따라서 현대 사람들이 일식레스토랑에 대해 느끼는 로하스이미지 등의 심리적인 행동이 메뉴 선택이나 고객만족에 많은 영향을 끼친다는 사실을 알 수 있으며, 일식레스토랑을 운영하는 외식업자들은 메뉴구성을 할 때 가족적인 메뉴, 지속성이 강한 메뉴, 자원절약성이 강한 메뉴 등을 위주로 구성을 한다면 고객들에게 좀 더 좋은 이미지로 판매를 할 수 있을 것으로 사료된다.

• 한국식생활문화학회지
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• 제38권1호
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• pp.15-25
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• 2023

This study researches the restaurant industry in Seoul during the late 1940s. The research was based on the four major newspapers in Korea. The data included a total of 227 businesses with 164 non-fusion restaurants that served single-nation type food consisting of 101 Korean, 31 Western, 20 Japanese, and 12 Chinese. Some examples of South Korean dishes are Masan, Daegu, and Jeolla-do-style local foods. As for North Korean food, Pyongyang-style bulgogi, Naengmyeon, Hamheung-style janggukbap, and Gaejangguk were introduced frequently. Chinese restaurants that appeared were high-end places with Beijing-style cuisine. In the case of Japanese restaurants, they mostly had Sukiyaki with Joseon food served as well. Moreover, Western restaurants were fusioned with Japanese as in pork cutlet and curry rice. Others are comprised of "French Cuisine", "Indian curry rice", "Steak", and "Russian soup". This analysis indicates that foreign cuisines had actively entered the market.

• 한국조리학회지
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• 제10권2호
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• pp.121-134
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• 2004

The research on set menus served at Japanese restaurants at special-rate hotels around Gwangju and Jeonla Province suggests problems and rooms for improvement through examination of the current status of set menus at Japanese Restaurant in hotels of Gwangju and southern Jeonla province, prime cost, and sales volume. Advantageous points of course menus served at Japanese restaurants at hotels are as followings: a variety of courses are available; ingredients can reflect seasonal change; clients are satisfied with food at reasonable cost; and it results in sales increase. Based on such measures, more efforts should be made in order to advance preference and satisfaction with menus, cut back on prime cost, and maximize sales volume.

• 한국식품조리과학회지
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• 제26권6호
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• pp.811-820
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• 2010

The purpose of this study was to investigate the practices for management manual development of Good Restaurants in order to apply Green Safety Management technology. A total of 128 restaurants in Seoul according to restaurant size and style were analyzed by SPSS (window ver. 12.0). Exactly 38.3% of those surveyed purchased manicured vegetables and seafood that generates less garbage; Korean restaurants displayed the lowest frequency of purchasing preprocessed foodstuff, and Japanese restaurants had the most refrigerators and thermometers and kept the refrigeration temperature the lowest. Exactly 56.5% of the restaurants sold large and small amounts of main menu separately; Chinese restaurants displayed the highest rate while Western restaurants displayed the lowest. Furthermore, only 7.3% of the restaurants were willing to sell either large or small amounts of the same menu item. Japanese style menu had the most number of side dishes (6.1) while Western style menu had the lowest (1.8). Most of the restaurants were equipped with containers for leftovers (87.4%), but the rate of customers who took out leftovers significantly differed depending on the style of restaurant (p<0.05).

• 한국조리학회지
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• 제21권1호
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• pp.174-190
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• 2015

본 연구는 일식레스토랑의 서비스 품질요인과 행동의도(재방문, 추천, 충성도)와의 인과관계를 분석하여 일식레스토랑 경영자들에게 단골고객의 유치 전략의 시사점을 제공하기 위하여 부산지역에 거주하는 외식소비자 250명을 대상으로 설문조사를 시행하여 실증분석을 하였다. 연구의 목적을 달성하기 위하여 SPSS 18.0 통계프로그램을 활용하여 빈도분석, 요인분석, 상관관계분석과 가설검정을 위해서 다중(단순) 회귀분석을 시행하였다. 분석결과, 일식레스토랑의 서비스품질이 고객만족도에 미치는 영향에서 종사원의 서비스가 가장 큰 영향력을 있는 요인으로 분석되었다. 이는 인적서비스가 고객에게 가장 큰 만족을 주는 것으로 해석할 수 있겠다. 일식레스토랑의 고객만족도는 행동의도 즉, 재방문, 추천의도, 충성도에 영향을 미치는 것으로 분석되었다. 일식당 서비스품질이 행동의도에 가장 큰 영향력을 미치는 요인은 음식의 품질이었고, 가장 낮은 영향력은 물리적 환경인 것으로 분석되었다. 이는 일식레스토랑을 이용하는 외식 소비자들은 음식의 품질이 재방문 및 추천에 가장 큰 영향력을 미치는 것으로 판단할 수 있겠다. 본 연구를 통해 일식당을 방문하는 고객들은 인지된 서비스품질이 결과적으로 고객만족 및 행동의도에 영향을 준다는 이론적 기반을 검증함으로써, 일식당 경영자들은 높은 수준의 서비스품질을 고객에게 제공하는 것이 영업이익에 긍정적인 영향을 준다는 사실을 고찰하였다. 특히 고객만족에는 종사원의 서비스가 가장 큰 영향력이 큰 것으로 분석되었다.