• Korea Journal of Hospital Management
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• v.22 no.3
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• pp.88-104
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• 2017

The purpose of this study explains how service characteristics such as service competence, service customization, interpersonal communication and image affect service trust and affective commitments and how service trust, affective commitment play a role in affecting risk-taking and service loyalty in specialty hospital. and then confirm the mediating role of relationship quality components such as service trust and affective commitment in the above path relation. For this purpose, the research hypothesis was verified by structural equation model analysis(SEM) using SPSS 21.0 and AMOS 20.0 statistical package. The results of the study are as follows. First, interpersonal communication influenced service trust, image influenced affective commitment, service ability influenced service trust and emotional commitment, while service customization did not affect any factor. Second, service trust and affective commitment did not effect each other. Third, service trust and affective commitment were more powerful in risk-taking than the influence on service loyalty. Fourth, Risk takings affected service loyalty. Therefore, marketers of special hospitals not only medical services by providing medical service with superior service ability, but also by always strengthening interpersonal communication at the time of providing services. This will enable consumers to overcome the avoidance in the service decision process and implement a specific service marketing strategy that can continuously use the hospital service.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.15 no.1
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• pp.113-123
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• 2020

There are common features among successful entrepreneurs without regarding to the stages of startup like challenge, growth, leap and maturity stages. We know that the successful entrepreneurs have strong entrepreneurship and interpersonal competency through many experiences in the real field of startup ecosystem. Entrepreneurship has a positive effect on intention to start a business, and the importance of entrepreneurship in business startups has been found through many studies. In addition, in most curriculum of startup, entrepreneurship education is operated like an introduction to the startup education. However, in research on entrepreneurship and education on entrepreneurship, it is not easy to find other factors related to interpersonal competence except for leadership. In this study, we redefined relation-building competences in consideration of relation-building parts such as self-openness, affinity, communication, empathy and consideration among various competencies of interpersonal relations, and analyzed the difference of startup intention according to the degree of relation-building competences. As a result, there was a significant difference in the degree of relation-building competences between the group of start-up entrepreneurs and the group with no intention of starting a business. It was proved that the relation-building competences is important for entrepreneurs. Therefore, in addition to studying entrepreneurship, which is represented by conductivity, innovation, autonomy, and risk sensitivity, the studying of relationship-building competences should be continued. It is expected that various research results analyzing the relationship between startups and relationship-building competences will be reflected in entrepreneurship education.

• Journal of Digital Convergence
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• v.14 no.11
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• pp.527-537
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• 2016

This study examined the effects of interpersonal relationship harmony and stress coping on the college adjustment among nursing students. The participants were 231. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients, and multiple regression. Adjustment to college life significantly correlated with interpersonal relationship harmony and stress coping style. Interpersonal relationship harmony was significantly different according to year, satisfaction with nursing as a major, and academic achievement. Multiple regression analysis showed that interpersonal relationship harmony and stress coping(problem-focused, emotion-focused, hopeful thought) explained 23% of variance in adjustment to college life. The study findings suggest that intervention intended to promote nursing students' adjustment to college life should focus on improving interpersonal relationship harmony and stress coping.

• Journal of Digital Convergence
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• v.17 no.11
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• pp.259-268
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• 2019

This study was done to examine interpersonal relations, professional self-concept and hope in single female nurses. A survey using a structured questionnaire was conducted with 219 nurses who work in one of six general hospitals in the large cities. The data were collected from August 17, 2012 to September 14, 2012. Collected data were analyzed using t-test, One way ANOVA, Pearson's Correlation Coefficient, Hierarchical Regression Analysis with using SPSS Windows 25.0. There was a significant difference in interpersonal relations, professional self-concept and hope according to participants' characteristics. Participants' interpersonal relations, professional self-concept and hope were all found to have statistically significant correlations (r=.26-.45, p<.001). Participants' general characteristics, interpersonal relations, and professional self-concept explained 26.4% of variance in hope levels. Findings from this study should be useful in the development of programs to promote participants' hope with interpersonal relations and professional self-concept.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.279-286
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• 2019

The purpose of this study is to provide basic material that can strengthen the clinical competence of nursing students by understanding the impact interpersonal competence and clinical stress have on clinical competence. Research was conducted on 242 students in the junior and senior years of college through structured surveys. Results showed that interpersonal competence accounted for 3.36 points, clinical stress accounted for 2.80 points, and clinical competence accounted for 3.48 points. Interpersonal competence and clinical competence showed a positive correlation whereas clinical stress and clinical competence did not show any correlation. As factors that affect the nursing students' clinical competence, interpersonal competence and satisfaction in relation to one's major were identified, and these factors had an overall explanatory power of 26.4%. Therefore, on the result of this study, when we develop the clinical education program to increase the major-related satisfaction and interpersonal competence for nursing students.

• Journal of Digital Convergence
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• v.15 no.5
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• pp.271-280
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• 2017

This study was done to develop a human relation and communication course combined with a convergence communication training program and examine the effects of communication self efficacy, communicative competence, and interpersonal relations in nursing students. The study was designed using a nonequivalent control group pretest-posttest design, data were collected between September 5 and December 13, 2016, Participants were 83 1-year nursing students in 1 College of D City, and were assigned to an experimental group (n=41), or a control group (n=42). The data were analyzed using descriptive analysis, t-test, and ${\chi}^2$ test with the SPSS/WIN 21.0. After receiving the program, difference was observed in communication self-efficacy(t=15.23, p<.001), communicative competence(t=11.42, p<.001), and interpersonal relations(t=19.24, p<.001) of the experimental group. It is expected that these results would be helpful for increasing communication self efficacy, communicative competence, and interpersonal relations in nursing students on human relation and communication course combined with a convergence communication training program.

• Korea Journal of Hospital Management
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• v.22 no.2
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• pp.28-43
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• 2017

The purpose of this study was to investigate the influence of professional self-concept and interpersonal relations on nursing competence of clinical nurses. This study was conducted as a descriptive cross sectional survey with 182 nurses who work at a tertiary hospital which has over 1,000 beds, located in Gyeounggi - do. The data was collected from October 11th, 2016 to October 28th, 2016. The main findings of this study were as follows. The mean score for professional self-concept was $2.65{\pm}0.29$ points in the range of 1 point to 4 points. And interpersonal relations was an average of $3.55{\pm}0.35$ points in the range of 1 point to 5 points. Nursing competence was an average of $2.65{\pm}0.39$ points in the range of 1 point to 4 points. Professional self-concept and interpersonal relations were positively correlated with nursing competence. Nursing competence was differed from clinical career(F=10.518, p<.001), working unit(F=4.139, p=.018), educational background(F=6.542, p=.002), and satisfaction on nursing(F=6.326, p<.001). The regression model with clinical career, working unit, educational background, satisfaction on nursing, 3 sub domain of professional self-concept(professional practice, satisfaction, communication), and interpersonal relation was statistically significant (F=31.94, p<.001). And this model could explain 51.5% of nursing competency(Adj R2=.515). Especially, professional practice(${\beta}=.532$, p<.001) of professional self-concept, interpersonal relations(${\beta}=.223$, p<.001), clinical career(${\beta}=.169$, p<.001), working unit: ICU (${\beta}=.169$, p<.05) were identified the factors influencing on nursing competence. Therefore, improving clinical nurses' nursing competence can be achieved with broad approach that includes improvements in professional self-concept and interpersonal relations. And also, working unit, and clinical career should be considered to develop the actual program for nursing competence, too.

• Journal of Families and Better Life
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• v.28 no.1
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• pp.145-157
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• 2010

This is a study that explores the influence of self-differentiation and acculturation among married immigrant women on their feelings of marriage satisfaction by residential area. The aim was to verify the level of self-differentiation and acculturation that married immigrant women secure from multicultural marriage. To achieve this objective, the study widely distributed a questionnaire that targeted women who were participating in education and other services at health and family support centers, multi-cultural family support centers, general social welfare centers, immigrant women shelters, and Korean language classrooms which are located in Seoul, Gyeonggi, Chungcheong, Jeolla, and Gyeongsang. Data analysis involved frequency analysis, descriptive statistics, one-way-Anova, and multiple regression analysis. Based on the results of descriptive statistics, two factors, namely, (1)interpersonal-relation differentiation, a sub-scale of self-differentiation, and (2)marginalization, a sub-scale of acculturation, had the lowest average. In verifying its various hypotheses, the study achieved the following results. Firstly, among demographic characteristics, there was difference of the mean in the marriage period, average monthly income, the frequency of meetings with the married woman´s parents-in-law and her own parents, and the average cost of supporting the woman's parents-in-law and her own parents. Secondly, among demographic characteristics, the variable of influencing marriage satisfaction showed negative influence in the case of women dwelling in farming and fishing villages. This shows that women residing in cities whether small, medium or large have higher marriage satisfaction. Also, as a result of verifying whether self-differentiation has influence on marriage satisfaction, the element of interpersonal-relations differentiation had a negative influence on marriage satisfaction. Thirdly, as for influence of acculturation upon marriage satisfaction, the study showed that just integration, which is a sub-scale of acculturation had positive effect on marriage satisfaction. In other words, the study showed that the interpersonal-relation differentiation among the sub-scales of self-differentiation among married immigrant women had a negative influence, and that integration among the sub-scales in acculturation had a positive influence on marriage satisfaction. Based on these results, in order to increase interpersonal-relation differentiation, as well as marriage satisfaction among immigrant women, the study suggests the integration of the women's families with the nuclear and extended families in the communities where the women reside.

• Journal of Korean Academy of Nursing
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• v.14 no.2
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• pp.5-11
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• 1984

The main purpose of this study were; to determine the reliability and validity of evaluation tool administered to the nursing student in nursing management practice,；to identify the effective evaluation method of nursing student in nursing management practice. The subjects were 46 senior nursing students at Department of Nursing, College of Medicine, Seoul National University in 1983. The evaluation tool was analyzed according to evaluation method; self-evaluation. and head nurse evaluation. Also individual item of evaluation tool was analyzed by item analysis in order to determine the evaluation area, and appropriateness of the test item used. A Summary of the results is as follows; 1. The reliability and validity of evaluation tool were relatively high both in self-evaluation and head nurse evaluation. 2. In comparison of mean scores, there is no significant difference between head nurse evaluation and self-evaluation. 3. The nursing management activities which have the correlation of self-evaluation and head nurse evaluation were in the activity of interpersonal relation, independent activity and implementing nursing process. In general nursing practice and unit management activity, there was no correlation of self-evaluation and head nurse evaluation.

• Journal of Korean Academy of Nursing
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• v.27 no.1
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• pp.169-177
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• 1997

This study aims at empirically clarifying the relationship between power and the interpersonal conflict, including nurses' understanding of their relative power, the causes of interpersonal conflicts with the nurses, and strategies to resolve conflicts, in order to understand how nurses' relative power affect their conflicts. For the empirical survey, the population was defined as all the nurses working at a medical organization in Seoul, Korea. 1083 nurses were selected as the sample for the questionnaire survey and statistical analyses. For the sampling, 32 medical organizations were selected by a stratified random method and sub-samples were arbitrarily drawn from each organization to obtain the final sample of 1083 nurses who responded to the questionnaire designed by the reseacher. According to the result of the study, most nurses experience conflict more than once a month, and 70.4% of the respondents answered that interpersonal conflicts were directly or indirectly caused by power relations. which indicates that they perceive power relations as the main cause of interpersonal conflicts. Nurses experienced the most conflicts with interns and residents(29.7%), then patients and their families(24.3%), higher-positioned nurses(12.3%), nurse colleagues(7.7%), lower-positioned nurses(6.5%), and staff doctors(5.1%). If we classify these into three groups. the frequency of the conflicts, from most frequent to least. is in the order of doctors. nurses, and patients. In terms of relative power, nurses perceive that they have greater power than patients and their families, lower-positioned nurses, and nurse colleagues. In contrast, nurses perceive that they have less power than interns and residents, higher-positioned nurses. and staff doctors. Among these groups. nurses perceive that they have the most power over patients and the least over staff doctors. These results indicate that nurses tend to experience more conflicts with members of groups that are stronger than themselves in terms of relative power, Nurses use positive strategies such as the compromise strategy(32.3%) or the collaboration strategy (20.3%) to manage conflicts, more than other strategies. However, they use avoidance or competition strategy more at the earlier stage, compromise strategy more in the mid stage, and collaboration strategy more at the later stage of the interpersonal conflict. In relation to power, nurses use the collaboration strategy or the compromise strategy more when their perceived power is greater than or equal to their counterpart's, and they use the avoidance strategy or the accommodation strategy if their power is less. In terms of source of power, nurses' perceived relative power is greater in the order of referent power. expert power, reward power, legitimate power. and coercive power. where referent power is perceived as having the greatest power and coercive power is least. Most nurses(69.3%) used their power to resolve a conflict. with positive outcomes. Expert power was used most frequently. Overall. this study strongly indicates that the enhancement of power of nurses to have equal power relations with doctors would heighten the success of conflict resolution, since power is the main cause of conflicts. Specifcally. nurses experience most conflicts with doctors against whom they perceive the greatest gap in power. and the choice of a conflict management strategy depend upon their power relations.