• Title/Summary/Keyword: Internal Customer

검색결과 473건 처리시간 0.022초

진료과별 적정 외래 진료시간에 관한 연구 (Analysis of Appropriate Outpatient Consultation Time for Clinical Departments)

  • 이찬희;임현선;김영남;박애희;박은철;강중구
    • 보건행정학회지
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    • 제24권3호
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    • pp.254-260
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    • 2014
  • Background: The purpose of this study is to assume appropriate outpatient consultation time for each clinical department on the basis of measured outpatient consultation time and satisfaction of outpatient. Methods: We surveyed the feeling and satisfactory outpatient consultation time, satisfaction, revisiting intention and recommendation to others to 1,105 patients of single general hospital in Gyeonggi-do and measured their real outpatient consultation time from October 28 to November 27 in 2013. On the basis of satisfaction, we estimated appropriate outpatient consultation time through area under the receiver operating characteristic curve in logistic regression model. Results: Feeling outpatient consultation time was 5.1 minutess, satisfactory outpatient consultation time which was suggested by patient was 6.3 minutes, and real outpatient consultation time was 4.2 minutes. Department which had longest real outpatient consultation time was infection (7 minutes) and department which had longest satisfactory outpatient consultation time was neurology (9.4 minutes). From the univariate and the multiple linear regression analysis, real outpatient consultation time was longer in pulmonology patient, new patient and afternoon patient, satisfactory outpatient consultation time was longer in infection, neurology, neuropsychiatry, neurosurgery, and rehabilitation patient. Appropriate real outpatient consultation time was suggested as 5.6 minutes which differentiated high and low satisfied patient group. However, we could not assume appropriate outpatient consultation time for each clinical department because the number of patient who had bad satisfaction was too low. Conclusion: To improve patient's satisfaction, we hope outpatient reservation system is operated as each patient's outpatient consultation time is at least 5.6 minutes.

중소기업간 디자인 협업의 체계적 지원을 위한 플랫폼의 개발 (Platform Development toy Systematic Support of Design Collaboration between SMEs)

  • 박지숙;박선화;윤주현;이경전
    • 한국전자거래학회지
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    • 제8권4호
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    • pp.207-221
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    • 2003
  • 협업 지원을 위한 기존의 시스템은 일반 기업의 범용적인 업무 프로세스에 초점을 두고 있어 중소 산업 디자인 회사와 같이 소규모의 특화된 업무프로세스를 가지는 기업에는 적용이 용이하지 않다. 본 논문에서는 중소 산업 디자인 기업의 업무 프로세스를 분석하여 협업을 개선시키기 위한 요구 조건들을 도출하고, 이들 요구 조건들을 체계적으로 반영하기 위하여 고객의 승인과 내부의 일정 공유 기능에 중점을 둔 협업 지원 시스템 플랫폼을 제안한다. 제안된 협업 지원 시스템은 내부 조직원 중심의 비체계적 협업지원의 기능이 아닌 외부 조직원과의 체계적 협업을 지원한다는 면에서, 협업 지원 시스템의 새로운 연구방향을 제시하고 있으며. 상대적으로 정보 시스템의 도입이 취약한 중소산업 디자인 회사의 협업 지원 환경을 개선하고 프로젝트를 체계적으로 진행하는데 기여할 수 있을 것으로 예상된다.

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야간사용량 측정을 통한 배급수구역 배경야간최소유량 산정 (Estimation of background minimum night flows by metering water use in water distribution areas)

  • 이두진;김주환;김도환;김경필
    • 상하수도학회지
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    • 제24권5호
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    • pp.495-508
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    • 2010
  • The aim of this study is to develop a quantified water loss Index to evaluate and manage leakage scientifically for the reduction of non-revenue water in water distribution systems. For the purpose, unavoidable background leakage suggested from UK water industry and IWA, and allowable water leakage in accord with the concept of allowable water loss are proposed by analyzing the inflow into two study water districts and the short-term water use of each customer in the districts. The study distribution areas are selected among the metered districts with good maintenance of leakage after improvement activities in Nonsan, medium sized city in Korea. Estimation models of allowable leakage are developed by metering and analyzing the minimum night flow at residential and commercial areas in the city. In the results of the investigation, it is estimated that background night flow in residential area was larger than that of commercial area where the types of business shows small water use characteristics. Meanwhile, night flow and background water loss on internal plumbing systems show great differences for each district which is influenced much by the water use characteristics and facilities scale. Based on metering water use data in various districts, leakage management criteria can be established under the consideration of domestic conditions in Korea by analyzing separated real water use and background leakage and it is possible to apply into presentation of optimal leakage level and reasonable time for working activities for leakage reduction.

BSC관점에서 수산정책자금이 경영성과와 신용등급 변화에 미치는 영향 (AThe Effects of Public Loan Programs in Fishery Industry on Management Performance and Credit Rating Change from a BSC perspective)

  • 박일곤;장영수
    • 수산경영론집
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    • 제47권2호
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    • pp.43-59
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    • 2016
  • This study investigated the difference of the effects of public loan programs in fishery industry on management performance from a balanced score card (BSC) perspective depending on the type of loan, scale of fund, period of support and business category, using the financial data of fisheries firms having the balance of loan at the end of 2014. The key factors influencing credit rating change were also analyzed after public loan support. From a integrative perspective, results show that the firms supported by working fund have higher management performance than the firms supported by facility fund. The firms received large scale fund showed higher management performance than the firms received small scale fund. While management performance was decreasing or slowing down over time after financial support, management performance of the firms supported by facility fund improved over time. From a non-financial perspective, the firms received facility fund invested more in education and growing perspective than the firms received working fund. As the size of fund increased, the investment in education, growing, internal process and customer increased. Personnel expenses and employee benefits for education and growing has increased over time. However, the firms with facility fund restricted the expenses of education, personnel expenses and employee benefits as time goes by. Because the effects of public loan on credit rating of fisheries corporations have no statistical significance, it has become known that the financial support of public loan program has no influence on the change of credit rating of fisheries corporations. This study attempted performance analysis from a BSC perspective which combine factors of non-financial perspective with factors of financial perspective. Findings from this study suggest the direction of microscopic performance analysis of public loan in fishery industry.

위탁급식전문업체 종사자와 직무만족도 분석 (The Analysis on Job Satisfaction of Personnel Engaged in Contract Food service Management Company)

  • 양일선;박문경;차진아;이해영
    • 대한지역사회영양학회지
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    • 제9권4호
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    • pp.519-527
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    • 2004
  • This study was designed firstly to measure the job satisfaction (JS) levels of personnel engaged in contract food-service management company (CFMC), secondly to compare the job satisfaction levels by personal and company-related characteristics, and thirdly to identify the effects of JS facets on overall job satisfaction. Of 1135 respondents, there were 712 employees in the headquarters and 423 in the branch office. From an analysis on job satisfaction, overall job satisfaction level was 3.22 out of a maximum 5 and the co-worker (3.71) facet of JS was the highest job satisfaction followed by supervision (3.32), work itself (3.26), working condition (3.15), promotion (2.95) and payroll (2.74). In comparison of job satisfaction by personal characteristics, the personnel who were male (p < .01), had associate degrees (p < .01) or long-term careers in foodservice field (p < .05), or were regular employees (p < .01) perceived significantly higher than others for overall JS. In comparison of the job satisfaction by company-related characteristics, overall JS was significant by company scale (p < .01) and by work place (p < .05), but it was not significant by operating group. Finally, on the regression analysis for the effects of JS facets on overall JS, adjusted R2 was 0.534 (p < .001) and all six JS facets, especially payroll, had a positive effect on overall JS significantly (p < .001). Considering that the goal of enterprise on profit-making through customer satisfaction (CS) and the role of personnel on CS at moment of thrust (MOT), the findings confirmed the necessity for continuous internal marketing and human relation management focusing on the lower level of JS facets.

지상파 VOD 다시보기 홀드백연장과 TV 콘텐츠 시청행태에 관한 시계열 추세 연구 - IPTV 및 디지털케이블TV를 중심으로 (A Study on the Effects of the Extension of Terrestrial TV VOD Hold-back on the Viewing Behavior focusing on IPTV & Digital Cable TV)

  • 이상호
    • 디지털콘텐츠학회 논문지
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    • 제15권5호
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    • pp.643-650
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    • 2014
  • 본 연구는 IPTV와 디지털케이블 사업자가 제공하는 VOD의 시청행태와 지상파 VOD 다시보기 서비스의 추세를 시계열로 분석하고 함의를 제시하는 연구이다. 연구자는 실제 미디어 플랫폼 사업자의 데이터를 바탕으로 VOD 실적을 추세 분석하였으며, 계절적 요인으로 1월과 8월에 피크 값의 반복이 진행됨을 확인하였다. 또한 개별 지상파들은 드라마 등의 히트 프로그램에 의해 본방 시청률과 VOD의 시청에 영향을 받는 것을 확인하였다. 그리고 지상파, 영화, 어린이 VOD의 관계를 시계열로 분석하고, 지상파VOD의 구매가 하락세인 것을 확인하였다. 당초 지상파와 플랫폼사업자는 본방송 시청률을 높이고 유료VOD 구매를 확대할 목적으로 홀드백 연장을 하였으나, 연구결과 오히려 시청자의 본방송 시청과 VOD 시청 모두 구매 욕구를 감소시킨 것을 확인할 수 있었다. 따라서 연구자는 본연구가 미디어사업자들이 향후 시청자를 고려한 미디어 정책을 제시하는데 도움이 되길 기대한다.

한국 패션 명품 브랜드 론칭을 위만 '비비안 탐' 컬렉션의 디자인 특성 분석 (An Analysis of the Design Characteristics of 'Vivienne Tam' Collections, for the Launch of Renowned Korean Luxury Fashion Brands)

  • 배수정
    • 복식
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    • 제59권8호
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    • pp.82-96
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    • 2009
  • The purpose of this study is to present the basic approach of producing the luxury fashion brands containing of the Korean traditional traits on the basis of traditional transformation with the modern concept, taking the 'Vivienne Tam' 2000's collections. This study has focused on its transformation of the traditional one of China, and made this as the subject of investigation. It's design characteristic could be defined as "modern interpretations of China chic", and it would be divided into two groups. The ingenious mixture of Chinese tradition into the modern chic could be concluded like these. The external characteristics is categorized in the three ways (1) the aesthetic application of the Chinese traditional patterns(dragon, water waves, peony, Japanese apricot flower, bamboo, bats, Chinese characters etc.), (2)the modern application of Chinese traditional costume details(front opening of Chipao, mandarin collar and knot buttons) and (3)the modernization of Chinese traditional technique(knotting, embroidery, beading and paper cutting). To deal with the internal characteristics, (1)the aesthetic mixture of East and West, (2)the formative expressions of the traditional view on the universe and religion are remarkable. The Chinese embodiment and the view of the universe and religion was integrated into the patterns of dragon, water waves, clouds, fire, woods, and metals. In order to afford the creative designer capable of encompassing the East and West, the teaching about the Korean tradition along with the technical and practical aspect of fashion is most important, while encouraging the professional designer to make a sophisticated ones which are attributed to the Korean tradition, and thereby come to be attractive to the world customer. The study about the Korean costumes, traditional colors, the symbolic meaning of the traditional patterns, cuttings, compositions, extending to the various kinds of myths, songs, paintings and crafts are essential for the Korean designer brand to be the global luxury brands.

고소작업차 부품 손상 평가에 관한 법공학적 연구 (Forensic Engineering Study on Assessment of Damage to Aerial Lifter Parts)

  • 김의수
    • 대한기계학회논문집A
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    • 제34권11호
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    • pp.1727-1732
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    • 2010
  • 고소작업차는 최근 건물이 초고층화됨에 따라 그 필요성이 더욱 커지고 있으나 그 이용에 따른 사고가 빈번하게 발생하고 있다. 고소작업차 붐대 및 유압기기를 구성하는 부품 손상은 탑승인원이 많은 경우 다수의 피해자가 추락으로 인해 사망에 이를 수 있다는 점에서 큰 문제를 안고 있으며 또한 유사 사고가 다시 발생할 수 있는 점이 내재되어 있어 그 심각성은 매우 크다고 할 수 있다. 이에 법공학적인 측면에서 좀 더 전문화되고 체계적인 사고조사와 원인 규명을 통해서 사전에 예방대책을 마련함으로써 유사 및 동종재해의 발생을 최소화해야 한다. 본 연구에서는 파단면 검사를 통한 부품 파손형태 검사 및 재료 물성평가 등을 통해 기계부품 파손에 의한 추락 사고에 관한 정확한 사고 원인을 규명함으로써 동일 형태의 안전사고 예방에 기여하고자 한다.

수동형 패치를 이용한 전기차 소음 저감 (Noise Reduction of Electric Vehicle using Passive Damping Material)

  • 김현수;김병일;한완옥
    • 전자공학회논문지
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    • 제54권6호
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    • pp.117-122
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    • 2017
  • 전기자동차 파워트레인에서 발생되는 소음은 주로 모터의 전자기력 불균형에서 오는 소음과 기어 장치의 기계 시스템에서 발생되는 소음으로 구분될 수 있다. 이 소음들은 일반적 연소 엔진음 보다는 작지만, 조용한 배경 소음 때문에 더 거슬리는 소리가 될 수 있음에도 불구하고 그 소음의 특성이나 저감 방법은 널리 알려져 있지 않다. 본 논문에서는 전기차 개발단계 혹은 완성단계에서 적용할 수 있는 전달 경로에 감쇠 수동형 패치를 부착하여 소음을 저감하는 방법을 제시하고자 한다. 먼저, 모터 소음은 모터의 동적 특성에 따라 영향을 받으며 또한 모터 토크와 어떠한 상관성을 가지는 지를 보여준다. 또한, 모터 보다는 감속기의 표면이 더 소음에 취약한 부위라는 사실을 실험적으로 보여준다. 마지막으로, 주요 소음 전달경로인 드라이브 샤프트나 감속기 하우징 표면에 패치를 부착하여 실차 평가하였으며 실험 결과는 가속보다는 감속 조건에서 소음이 저감되는 영향이 크다는 것을 보여준다.

중소기업 정보화 수준 격차 해소방안에 관한 국가 간 비교연구 (How can we narrow the digital divide among SMEs in APEC member economies?)

  • 권순동;양희동;손용엽;이성봉;서진영;조택희
    • Journal of Information Technology Applications and Management
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    • 제12권2호
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    • pp.79-106
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    • 2005
  • This study, by adopting case study methodology, is focused on examining the present state and analyzing the cause of the digital divide, and suggesting policies for bridging the divide, specifically in view of SMEs. We have taken cases of manufacturing companies, visiting and interviewing 18 SMEs in 10 APEC member economies which show sharp difference in usage of ICT. In order to analyze the digital gap among SMEs, we used 5 variables that are composed of computer hardware, computer software, Internet, readiness of ICT, and performance of ICT adoption, while categorizing the cases into low and high tier based on the national ICT index. From a computer hardware perspective, the high tier (0.66) has almost double the number of PC’s per employee, compared with the low tiers (0.34). This gap can be explained by financial availability of low income and high tariff in the developing economies. In the computer software perspective, the SMEs in the low tier had some restrictive use of computer applications such as financial and accounting management and document management, while those in the high tier enjoyed more diversity in the use of applications such as inventory management, sales management, financial and accounting management, procurement management, CRM, and ERP. In view of the readiness of ICT, the difference in ICT infrastructure and financial status between the low and high tier was far wider than any other variables. As a result of ICT adoption, SMEs benefited in view of learning and growth, internal business processes, customer service, and financial affairs. To effectively bridge the digital divide between the low and high tier, actions such as setting up a secondary market of used computers among cooperating developed and developing countries, developing and diffusing good business applications, and building speedy, low-cost telecommunication infrastructures should be taken.

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