• Title/Summary/Keyword: Information behavior

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Study on Consumer's Complaints Behavior and Information Search Behavior According to Return Factors of the Internet Fashion Mall (인터넷 패션쇼핑몰의 반품요인에 따른 소비자 불평행동과 정보탐색행동에 관한 연구)

  • Kim, Ju-Hee
    • Fashion & Textile Research Journal
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    • v.12 no.6
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    • pp.745-754
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    • 2010
  • This study is to find return factors when modern consumers purchase goods from an internet shopping mall and then to analyze the characteristics of complaints act and information search behavior. Subjects of research are 245 men and women, who have experience with more than one return in internet fashion shopping mall, in their twenties. The data were analyzed by using Factor analysis, Cronbach's analysis, one-way ANOVA, Duncan test as a post identification, Pearson's correlation analysis and multiple regression analysis. The results of this study are that male and female consumers in their 20s are mainly aware of the return factors: impulse buying, product status, deliver service, service after purchase, hype and comfortableness. And complains behavior often conduct public action, private action, nonaction. Information search behaviors for risk reduction when they purchase are product comparison, oral information search, neutral marketing information search, and service information search. The return factor from the internet fashion shopping had the greatest impact on public action and deliver services factor was a big complaint. In addition, impulse buying & Hype affect private action and non-action is influenced by impulse purchase. The consumer types by the return factors in internet fashion shopping mall are classified into the return group by deliver service, the return group by complex factors, and the return group by product status. Furthermore, there are significant differences in complaining behavior among these groups. In the information search behavior for reduction of risk factors, the return group by complex factors did more active information search behavior than the other groups. The return group by deliver service searched oral information and the return group by product status explored the neutral marketing information.

Design of the Prediction Model for Information Ethics Behavior of Adolescents (청소년의 정보윤리행동 예측 모형 설계)

  • Kim, Kil-Mo;Kim, Seong-Sik
    • The Journal of Korean Association of Computer Education
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    • v.15 no.1
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    • pp.23-31
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    • 2012
  • The most adolescents have become themselves perpetrators and victims unknowingly about variety illegal behaviors of the Information Ethics(IE) in the Information-oriented society. To solve the problem, in this paper, we developed the IE Behavior Prediction model through various social psychology theories. And then, we analyzed the relationship between the factors influencing about the adolescents's behavioral intention to perform the Information Ethics by using regression analysis. As a result, 'Attitudes toward the behavior', 'Subjective norms', 'Perceived behavior control', and 'Past behavior' about behavioral intention of the Information Ethics have performed positively. And also they have statically significant. Especially, 'Attitudes toward the behavior' gave the larger effect than the other 3 factors about the Information Ethics Behavior. This result would provide the useful guideline to develop the educational resources, counsel materials, and test items for Information Ethics Behavior.

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The Effect of Consumer Time Perception on the Information Search Behavior (소비자 시간지각이 정보탐색행동에 미치는 영향 -가전제품을 중심으로-)

  • 정순희
    • Journal of Families and Better Life
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    • v.15 no.2
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    • pp.33-44
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    • 1997
  • The purpose of this study was to investigate the relationship between time perception and information search behavior of consumers. Data were obtained from 380 married people living in Seoul: 141 men and 239 women. Time perception was identified in two ways: one with time pressure and the other with time inclination, Information search behavior divided into three parts: search time search activity and content search. The results of this research indicated that there were significant relationship between consumer's time perception and each of information search behavior. The results of this study can be attributed to develop the efficient information search be attributed to dvelop the efficient information search behavior of consumers and to understand time perception variables related the consumer search behavior.

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A Consumer Behavior Model for Online Information Services (온라인 정보서비스 이용행태모형)

  • Chang, Suk-Gwon;Choi, Sang-Hoon
    • Asia pacific journal of information systems
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    • v.13 no.2
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    • pp.87-104
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    • 2003
  • Though much attention has been paid to offer various multimedia services by many online service providers, the study on consumer behavior of online information service users are yet to be further explored in various aspects. This study develops a mathematical model for analyzing online consumer's usage patterns, contrasted to the existing media selection theory and flow concept about usage behavior of information services. We demonstrated using some case examples that online information consumption can be viewed not only as a cognitive behavior interacting with online media, but also as an economically rational behavior depending on consumer's perceived cost and time spending. The results obtained in this paper will surely serve as a theoretical foundation for justifying the consumer's behavior and WTP (willingness to pay) for various online contents consumption empirically.

Personal Information Protection Behavior for Information Quality : Health Psychology Theory Perspectives (정보품질을 위한 개인정보 보호행위: 건강심리이론 관점을 중심으로)

  • Jee, Bum-Suk;Fan, Liu;Lee, Sang-Chul;Suh, Yung-Ho
    • Journal of Korean Society for Quality Management
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    • v.39 no.3
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    • pp.432-443
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    • 2011
  • The purpose of this research is to understand users' information protection behavior on personal information security from health psychology theory perspectives. Empirical results indicate that users' information protection behavior on personal information is predicted by perceived threat and perceived responsiveness. Perceived threat is determined by perceived susceptibility and perceived severity. Perceived responsiveness is determined by response efficacy and self-efficacy, but response cost is not significant. These findings provide an enriched understanding about users' information protection behavior on personal information security.

A Study on Eating-out Customer's Behavior of Searching Information: Focused on the Customers of Family Restaurants in Seoul and Kyunggi Province (외식 고객의 정보 탐색 행동에 관한 연구 - 패밀리 레스토랑 이용 고객을 중심으로 -)

  • Yom, Jin-Chul;Kyoung, Young-Il;Park, Han-Na
    • Culinary science and hospitality research
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    • v.11 no.1
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    • pp.70-86
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    • 2005
  • This study is a research on eating-out customer's behavior of inquiring information through the supporting research on the searching information behavior of the customers who visit family restaurants. The result was deduced that the types of eating-out customer's behavior of searching information were different to age, sex, education, incomes, etc., based on demographic analysis. In addition, this study investigated the satisfaction with information and the information types of eating-out customers with verification.

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The Impact of Information Access Monitoring between Dilemma of Unethical Information Sharing and Social Networking (비윤리적 정보공유 딜레마와 사회적 네트워킹 관계에서 정보접근 모니터링의 영향력)

  • Jung, Byoungho
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.14 no.2
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    • pp.91-105
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    • 2018
  • The purpose of this study is to examine an immoral effectiveness decrease by information access monitoring between ethical dilemma and unethical information-sharing behavior. Firms are raising the demand of confidential information management and are highlighting the ethical awareness of organizational members. The individuals in organization are concerned information sharing for future-oriented social networking. To prevent their immoral behavior, Firms should consider investing the information access monitoring. This system is aiming at log verification of movement, storage and deletion on information and will reduce an ethical conflict and unethical behavior on employees. I used the structural equation methodology for this empirical study. The research model constructs the voluntary and involuntary dilemma of information sharing on the two independent-variables, the unethical information behavior and the improper networking reinforcement on the two dependent-variables and the information access monitoring the one mediating-variables. This model tests the power effect of direct path, indirect path and total path. According to the study, the two ethical dilemma of information sharing provided a high influence to the unethical sharing action and to the inappropriate social networking strengthens. However, the mediating role of information access monitoring shows the effect weakens of independent and dependent variables. Thus, the mediating variables appeared to be important for the controlling role of an unethical behavior and improper social networking. Ultimately, The firms will need to invest the information access monitoring for a compulsory ethics behavior of organizational members. In addition, this can hinder networking enhancements for future opportunistic behaviors.

A study on the Student Nurse's Perception and Performance Protecting Behavior for the Patient Medical Information (간호 대학생의 환자 의료정보 보호행동에 대한 동의 및 실천정도)

  • Jung, Kwuy-Im;Jung, Ha-Yun
    • The Korean Journal of Health Service Management
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    • v.5 no.4
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    • pp.65-79
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    • 2011
  • The purpose of this study was to investigate the student nurse's perception and performance about the protecting behavior of the medical information. The subjects of the study were 365 senior nursing students. The data was analyzed by SPSS PC 19.0 program. 1) The mean scores of perception and performance by student nurse's on protecting behavior of the medical information were $4.39{\pm}0.40$ and $3.71{\pm}0.57$. 2) The perception on protecting behavior of the medical information was heavily dependent on the following age. 3) The performance on protecting behavior of the medical information was heavily dependent on the following career interests and work unit. 4) There was a positive correlation between the perception and performance about the protecting behavior of the medical information. The results showed the statistically significant partial correlation between the perception and performance. Therefore, it is suggested to apply the concrete education program to enhance the perception in order to improve the performance.

Perception and Performance of Emergency-room Nurse's Protection Behavior for the Consumer Health Information (응급실 간호사의 환자 의료 정보 보호행위에 대한 인식 및 실천 정도)

  • Jung, Sun-Young;Ju, Hyeon-Ok
    • Journal of Korean Academy of Nursing Administration
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    • v.15 no.3
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    • pp.403-414
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    • 2009
  • Purpose: The purpose of this study was to investigate the emergency-room nurse's perception and performance about the protection behavior of the consumer health information. Method: The participants were 191 emergency-room nurses in secondary, tertiary medical center nationally. The data were analyzed by SPSS 12.0 program. Result: First, the total average scores of the degree of the perception and performance by emergencyroom nurses on protection behavior of the consumer health information were $4.24{\pm}0.30$ and $3.51{\pm}0.26$. Second, the degree of the perception and performance on protection behavior of the consumer health information was heavily dependent on the following general characteristics of the participants: age, nurse position, career, and education experience on protection behavior of the consumer health information. Third, there was a positive correlation between the degree of perception and performance about the protection behavior of the consumer health information. Conclusions: The results showed the statistically significant partial correlation between the degree of perception and performance. Therefore, it is suggested to apply the concrete education program to enhance the perception in order to improve the performance.

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Health Information Behavior of Indonesians During the COVID-19 Pandemic: A Sensemaking Perspective

  • Rusdan Kamil;Laksmi Laksmi
    • Journal of Information Science Theory and Practice
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    • v.12 no.2
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    • pp.49-63
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    • 2024
  • Information behavior played a significant role in minimizing the risks of the COVID-19 pandemic. When faced with such a situation, an individual needs information for decision-making and in order to determine the best course of action relating to their health. This study aims to explore information behavior during each phase of the COVID-19 pandemic in Indonesia, which is known for its close-knit collective culture. A sensemaking approach is used, which emphasizes the process individuals go through to understand their situation and give meaning to the information they are getting from their environment. Data was collected through in-depth interviews with 10 participants to obtain a description of their information behaviors during the pandemic. Data analysis was carried out using open, axial, and selective coding. We propose a sensemaking-based information behavior strategy framework for mitigating risk and reducing ongoing health crises. Changes in information behavior strategies, including search, prevention, and restriction of information exposure, were random at the beginning of the pandemic, but became more regular in later phases. This was influenced by the "knowledge gap fulfillment" and "use of local knowledge" among the participants throughout the pandemic. In conclusion, the participants developed a sensemaking process including an understanding of the pandemic situation and the risks that they faced. They used a number of information behavior strategies to prevent transmission, and their perception of the risks changed across the course of the pandemic, up til the situation began to be considered back to normal again in Indonesia.