• Title/Summary/Keyword: Information Kiosk

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The Effect of Kiosk Characteristics of Hotel on Relationship Continuity Intention: Mediating Effect of Perceived Value (호텔기업의 키오스크 특성이 관계지속의도에 미치는 영향 : 지각된 가치의 매개효과 중심으로)

  • Seo Jungwoon;Han Jonghun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.19 no.3
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    • pp.137-148
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    • 2023
  • This study verified the mediating effect of perceived value and the influence of kiosk device characteristics on relationship continuity intention to solve the difficult problems of hotel companies due to the development of current technology and hotel recruitment problems. Two hundred thirty-nine consumers who used kiosk devices in hotels were analyzed using SPSS 23.0 and Smart PLS 4.0. As a result of analysis and verification, it was found that the kiosk characteristics (playfulness, convenience, reliability, usefulness) had a significant effect on all perceived values (emotional value, functional value), and the perceived value also had a significant effect on the relationship continuity intention. Appeared as a result of the influence. However, it was found that the mediating effect of functional value in the relationship between convenience and usefulness among kiosk characteristics was dismissed. These results support the previous studies on hotel kiosks and have academic implications, as well as practical implications for practitioners of hotel companies.

Strategic Search for Reinforcement of Untact-Service : A Case Study on the Installation of R Hotel Kiosk System (비대면 서비스 강화를 위한 전략적 탐색: R 호텔 키오스크 도입 사례연구)

  • Jeong, Taewoong;An, Kab-Soo;Park, Jae-Wan
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.17 no.2
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    • pp.73-83
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    • 2021
  • The development of technology based on digital technology has made 'hyper connectivity' between different services a reality, and an example of this is the reinforcement of non-face-to-face services. The non-face-to-face service is a service provided by service providers and customers using information and communication and technology without direct contact. Recently, it has expanded to the hotel industry, which is highly dependent on human resources, centering on the restaurant business. Therefore, this study attempted to identify the case of the "R" hotel in the Gangwon region, which is introducing and operating a kiosk, and to confirm the matters to be considered, the system operation method, and expected effects, etc. for hotels that intend to operate it in the future. It is difficult to affirm that the introduction of KIOSK directly reduced labor costs or increased service efficiency, but it seems meaningful that it has improved the convenience of users. In future research, practical research is needed on the impact of the system on management activities in relation to the introduction of KIOSK.

Implementation of Android and PC data communications using Android Bluetooth Module (Android의 블루투스 모듈을 이용한 PC의 데이터 통신 구현)

  • Nam, Yong-Su;Kim, Tae-Yong;Lee, Hun-Jae
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2010.10a
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    • pp.73-75
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    • 2010
  • In this paper, using Android's Bluetooth module in order to develop a kiosk PC for Bluetooth communication between the Android framework is developed. Existing kiosk using a touch-screen kiosks for single occupancy were used by single users. However, the kiosks offer a single kiosk for multiple users to access and has the advantage that you can use.

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Implementation of U-Kiosk based on PANDA and VNC (PANDA$^{1)}$와 VNC에 기반한 U-Kiosk 구현)

  • Seok, Hyun-Chul;Park, Ki-Woong;Lim, Sang-Seok;Park, Kyu-Ho
    • Proceedings of the Korean Information Science Society Conference
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    • 2006.10a
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    • pp.238-243
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    • 2006
  • 휴대용 단말기의 보급과 인터넷 및 무선 네트워크의 발달로 사용자들이 사용하는 개별 장치들이 보편화되어 있으며, 이들을 서로 유기적으로 엮은 서비스가 등장하고 있다. 본 논문에서는 이러한 서비스의 한 종류로 U-Kiosk의 개념을 소개한다. U-Kiosk는 Kiosk 단말장치나 공용 PC를 사용자 개인의 PC처럼 사용할 수 있도록 하여 이들의 리소스를 직접 제어할 수 있는 기능을 제공한다. 이것을 실현하기 위한 방안으로 본 논문에서는 공용 PC에서 개인 PC의 바탕화면 설정을 포함해 모든 자원을 직접 사용할 수 있도록 하는 부분을 구현하고 설명을 하였으며, 인증 과정에서 사용자의 개입을 최소한으로 줄이는 방법에 대해서 소개한다. 이를 위하여 초소형 보안 단말기인 PANDA를 사용하였으며, Zigbee 통신을 사용하여 사용자의 위치정보를 파악하여 자동으로 인증을 하도록 하는 Transient Authentication의 개념을 도입하였다. 두 컴퓨터 간의 원격 접속을 위해서는 VNC를 이용하여 구현하였으며, 사용자가 공용 PC로부터 일정 거리 안에 있을 경우, 자동으로 원격 접속이 이루어지고, 공용 PC로부터 멀어질 경우 자동으로 접속이 종료되도록 구현하였다. 이를 기반으로 제안하는 U-Kiosk의 개념에 맞는 테스트 베드를 구축 하였다. 이는 UFC Project$^{2)}$의 일부로서 차후 완벽한 인증 인프라를 구축하여 보다 안정적이고 사용하기 편리한 U-Kiosk의 구현에 초석이 될 것이다.

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Data Processing Framework Design by Bluetooth (블루투스를 이용한 데이터 처리 프레임워크 설계)

  • Nam, Yong-su;Kim, Tae Yong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2009.05a
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    • pp.455-458
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    • 2009
  • Bluetooth technology has been applied to mobile device, personal computers, peripherals, information and variety of consumer electronics. Not also the original Bluetooth technology must be especially focused in the application of mobile phone but applications such as wireless headsets and dial-up networking may be increased. However Bluetooth is so only focused to wireless headset application that the various software applications are presently ignored. In this paper, we propose the framework design to implement Bluetooth profile for kiosk servers, which can be used in Theater, train station, bank, government and public offices. Then mobile devices capable of processing user's input/output can be remotely accessed in these servers by using Bluetooth module and AP, although Kiosk servers are only processed user input data.

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Implementation of Kiosk-based Internet Public Services System (키오스크 기반 인터넷민원처리시스템의 구현)

  • An, Im-Sang;Jeong, Gi-Won
    • The KIPS Transactions:PartA
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    • v.10A no.5
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    • pp.433-438
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    • 2003
  • To provede public services through Internet, there are several prerequisites such as security issue resolutions for public area installation and hardware support for authorized signatures etc. in addition to web-based system development. A kiosk-based system is a right solution for public services provision through Internet because a kiosk has hardware features supporting authorized signatures and also it can be installed at public area through Internet without security exposure, meeting security guidelines of National Intelligence Service. The process to provide public services through a koisk is that a client requests a kind of public services selecting menu through the kiosk, then the system issues a civil service documents after taking authentification and payment process. To support those kinds o processes it is required to support electronic payment using SMART card in addition to cash payment and to apply government standard security guidelines to protect administrative and personal information. This kiosk-based Internet public service system support and meet those all requirements.

Interface Design for Service Improvement of Unmanned Ordering Device to the Digital Underprivileged (디지털 소외계층의 무인주문기기 서비스 향상을 위한 인터페이스 설계)

  • Oh, Am-Suk
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.26 no.11
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    • pp.1592-1598
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    • 2022
  • This paper proposes an improvement system for the marginalized digital underprivileged of these services due to the lack of intuition and usability for the recently increasing number of unmanned ordering devices' interfaces and device environments. The problem with kiosk service is that it lacks intuition among design principles and cannot be used by wheelchair passengers in environments that meet general standing standards. To solve this problem, we propose a service that can use kiosk-like environments on mobile devices by photographing QR codes with mobile devices. As a result of the experiment, people in their 20s did not experience difficulties in using the existing kiosk model, but in the case of the elderly, it was difficult to use the kiosk, so they asked for help. The improved kiosk model was carried out in their 20s without difficulty, and the results showed that it was carried out without difficulty even in the case of the elderly.

Influence of Ordering Kiosk Nutrition Information Transparency and Information Quality on the Customer Behavioral Intention in Fast Food Restaurants (패스트푸드 키오스크 영양정보의 투명성과 정보품질이 고객 행동에 미치는 영향)

  • Han, Ji-hee;Oh, Yoon-ha;Ham, Sunny
    • Journal of the Korean Dietetic Association
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    • v.25 no.3
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    • pp.165-177
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    • 2019
  • This study examined the perception and behavior of fast food restaurant customers toward ordering kiosk nutrition information. Specifically, the influence of nutrition information transparency and information quality on behavioral intention and revisit intention were identified. In addition, the difference in the nutrition information transparency and information quality was analyzed according to the health consciousness of the customers. The study employed a self-administered survey that was distributed both online and offline from November 8~22, 2018. The sample of the study was customers who had experienced ordering from the kiosk in a fast food restaurant in the six months prior to taking the survey. A total of 250 (98.0%) respondents completed the survey, which was used for data analysis. As a result, there was a significant relation between transparency and nutrition information quality (P<0.001). The higher the visibility and inferability of the nutrition information, the better the nutrition information quality. Nutrition information quality has a significant impact on the levels of customer satisfaction and revisit intention (P<0.001). For the differences in the transparency and nutrition information quality by health consciousness of customers, the results indicated that groups with high health consciousness (3.74 or higher) perceived a higher transparency and nutritional information quality than those with a lower health consciousness. These findings can form the basis of a strategy in developing nutrition information of ordering kiosks in restaurants. In addition, it can be applied to academia and industry.

Users' Satisfaction Analysis of Kiosk Contents in the Bus Stop

  • Lee, SeungMin
    • Journal of the Semiconductor & Display Technology
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    • v.16 no.1
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    • pp.81-85
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    • 2017
  • The purpose of this study is to investigate the user satisfaction of kiosk contents installed at bus stops in Seoul. A total of 400 kiosks, which are touch-based traffic information systems, are installed and operated, providing contents such as bus routes, marginal area, seoul tourism, life information, angel donation, transportation cards, magnifier and boarding requests. The study results showed that the user satisfaction scores of bus routes and transportation cards were high, but it was necessary to improve other contents. The results of this study will be used as basic data to propose user experience(UX) of public service design. We will also use it as content guidelines for public information kiosks to be developed in the future.

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Data Processing Framework Design based on Smart Phon by Bluetooth (스마트폰 기반 블루투스 데이터 처리 프레임워크 설계)

  • Nam, Yong-Su;Kim, Tae-Yong;Lee, Hoon-Jae
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2010.07a
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    • pp.235-236
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    • 2010
  • 본 논문에서는 블루투스 노드와 블루투스 AP(Access Point)를 이용하여 영화관, 기차역, 은행, 관공서 등의 다양한 장소의 키오스크 서버(Kiosk Server)에 모바일 기기로 원격으로 접속한다. 이때 모바일 단말기기는 사용자의 입력과 출력만을 담당하고 키오스크 서버는 전달된 데이터를 처리하여 사용자에게 전달하는 Profile의 프레임워크를 설계 한다.

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