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http://dx.doi.org/10.6109/jkiice.2022.26.11.1592

Interface Design for Service Improvement of Unmanned Ordering Device to the Digital Underprivileged  

Oh, Am-Suk (Department of Digital Media Engineering, Tongmyong University)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.26, no.11, 2022 , pp. 1592-1598 More about this Journal
Abstract
This paper proposes an improvement system for the marginalized digital underprivileged of these services due to the lack of intuition and usability for the recently increasing number of unmanned ordering devices' interfaces and device environments. The problem with kiosk service is that it lacks intuition among design principles and cannot be used by wheelchair passengers in environments that meet general standing standards. To solve this problem, we propose a service that can use kiosk-like environments on mobile devices by photographing QR codes with mobile devices. As a result of the experiment, people in their 20s did not experience difficulties in using the existing kiosk model, but in the case of the elderly, it was difficult to use the kiosk, so they asked for help. The improved kiosk model was carried out in their 20s without difficulty, and the results showed that it was carried out without difficulty even in the case of the elderly.
Keywords
Untact; Kiosk; Digital Underprivileged; Interface;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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