• Culinary science and hospitality research
• /
• v.9 no.1
• /
• pp.1-21
• /
• 2003

Up to these days, hotels are assumed to compete each other. Due to the spread of high quality the hotel buffet restaurants have begun to face an intensive competition. Hotel Buffet Restaurant have become the more competitive along with fund, good price, service, quality food, and management know-how. It causes the hotel restaurants confront with management difficulties. In order to overcome the management difficulties, hotel buffet restaurants have to improve their marketing abilities and especially to improve their service quality. For this, it is necessary for hotel buffet restaurants to investigate how their service providers and receivers recognize their service quality. In this research, we examined the cognitive three types of cognitive gaps among customers, service providers, and managers both on the service quality and on the positioning of hotel buffet restaurants. Their cognitive gaps proved negatively correlated with hotel's performance. This research suggests the fellowing findings. Firstly, the competitiveness of hotel buffet restaurant depends on the accurate communication and consensus among managers, service providers, and customers. Secondly, using the information about cognitive gaps recognized, each hotel buffet restaurant should develop concrete marketing plans and strategies with a careful consideration about its current competitive position and management condition.

• Journal of Information Technology and Architecture
• /
• v.11 no.4
• /
• pp.427-439
• /
• 2014

Introduction of new information systems due to continuous progress of ICT has made the enterprise IT environment into a mixed pot of various IT resources. Rapidly changing business situation has emphasized the integration of organizational IT resources as one of key competitive advantages. Those distributed IT resources are now demanding to solve the problems not only on their own effective management but also on security and control issues against unauthorized infiltration and information leakages. Under the situation that the number of IT resources is constantly increasing, it is needed to study a management model and its implementation that integrally solves above all problems. In this paper, it is revealed that a directory service can be used to integrally manage distributed IT resources and a directory service based system model for distributed IT resource management is suggested. By implementing an HR solution over active directory service, it is demonstrated that our integrated management model for distributed resources is applicable to real business cases. It is expected that for small and medium sized enterprises with limited IT investments, directory service based IT resource management system can be a cost-effective solution for increasing security threats and lack of governance.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2006.04a
• /
• pp.227-235
• /
• 2006

It is generally thought that the quality management and the six sigma management innovation are not applicable to service industry, which might be derived from some differences between service and manufacturing industries. However, both are substantially alike in some intrinsic attributes. KT is leading the Quality management and the six sigma innovation activities in service industry, especially among telecommunication companies in Korea. Six sigma management innovation has been fostered in KT within short period of time and played an important role in helping KT privatized successfully. The successful cases of six sigma innovation activities in KT could be introduced to other Korean companies in service industry.

• Knowledge Management Research
• /
• v.11 no.3
• /
• pp.31-45
• /
• 2010

IT outsourcing studies have centered on the separate effect of formal contract and relational trust on IT outsourcing performance. In addition, previous studies ignored the importance of the relational capability that combine the formal contract and partnership can be able to deliver IT outsourcing effects. In this paper, we propose an IT governance commitment as a mediated role between relational capability and IT outsourcing performance. We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method. Our findings are revealed as following: At first, relational capability significantly and directly influence IT governance commitment as well as indirectly through formal contract and partnership. Secondly, IT governance commitment mediate between relational capability and IT outsourcing effect, and in turn affect IT outsourcing performance. The results and implications are further discussed.

• Journal of Korean Society for Quality Management
• /
• v.47 no.3
• /
• pp.641-659
• /
• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• Journal of the Korea Society for Simulation
• /
• v.14 no.2
• /
• pp.83-92
• /
• 2005

Access networks connected in B3G networks provide its property network service. Hence, though mobile users may utilize only a network service from an access network, they can also use variety of network services from several access networks for their service satisfaction. To support heterogeneous changeable network service in access networks, the mobile terminal must implement heterogeneous system techniques so that it is able to change the network service by ISHO (Inter-System Handover) In this paper, we present the ISHO condition by the policy-based framework in B3G networks. Also, we propose an ISHO scheme to control network resources for the QoS management of a mobile session between UMTS and WLAN access networks. To support the QoS management, the proposed scheme is that it will be implemented before the resource exhaustion occurs to effect network performances.

• The Journal of Society for e-Business Studies
• /
• v.12 no.2
• /
• pp.135-153
• /
• 2007

As a system integration framework, the role of SOA(Service Oriented Architecture) is widening and increasing day by day. The SOA framework enables software applications or computing resources to integrate flexibly and to provide more various business models. But, it is strongly required of SOA service level management for applying SOA in real business world. In this respect, we need a study on method for managing SOA system for keeping higher quality of SOA. This paper provides a new management method for SOA service level by analyzing quality factors in Web services, as SOA implementation, and negotiation/contract according to SLA methodology.

• Journal of Digital Convergence
• /
• v.12 no.1
• /
• pp.405-414
• /
• 2014

It is very important to IT users that the Cloud service provides dynamic extension of IT resources and cost-saving. However, the reliability for Cloud service hinders utilizing Cloud service actively. Existing studies on assessment program for Cloud Service are executed by extracting information security assessment articles and adding features of cloud services by referencing ISO/IEC 27001:2005. This paper will review the recently released ISO/IEC 27001:2013 for the addition, reduction, and changing of articles for Controls and Control objectives. Comparative analysis for the Controls of ISO/IEC 27001:2013 with those of CSA CCMv.3, FedRAMP which is an assessment program for Cloud service will suggest Control Objects of Information Security Management System for related Cloud service. The suggestion of Controls will be an important reference index for the security policy of companies which manage the information security management system based on Cloud service.

• Journal of Korean Library and Information Science Society
• /
• v.35 no.4
• /
• pp.423-449
• /
• 2004

In the knowledge society the main resource is knowledge, and the role of library to manage knowledge and information is very important. Therefore it is necessary to knowledge and information management that provides on demand service to user. The purpose of this research is to design model for web-based help-desk knowledge management system. This study used Qualitative methods as interviews and surveys through BBS and e-mail on information service in the university libraries. Here the investigated component factors are followings Q/A service user's education service to use the library, user's online reference service, e-mail service, FAQ service electronic service(BBS), lecture and research service for faculty, my library, SDI service, and open data service. This study was financially supported by Chonnam National University in the program, Post-Doc. 2002.

• Journal of the Korean housing association
• /
• v.21 no.4
• /
• pp.11-22
• /
• 2010

In the urban area where rapid suburbanization trend continues, the role of mixed use building is controversial. It is argued that the mixed use building is an effective tool to recover residential function of urban core(urban regeneration). It is also argued that the building is a cause of serious urban problems, such as congestion, public service shortages. The fundamental purpose of this study is to examine the role of mixed use building in terms of urban growth management in Seoul. For this purpose, data of mixed use building from 1981 to 2007 are collected and analysed. The results show that most of mixed use buildings are located in either sub-centers or population losing areas, rather than traditional urban core. Therefore, it is hard to accept that the two controversial arguments. The mixed use building noncore areas in most cases. However, it dose help to increase population inflow in non-core areas. it is difficult to accept the public service assertion which states that super-high rise mixed use building causes public service congestion, because the building is built in population losing or demand decreasing area. Based on these findings this study suggests some policy alternatives such as urban service boundary or concurrency program to management urban growth.