• 제목/요약/키워드: Experience satisfaction

검색결과 2,916건 처리시간 0.028초

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

대학생이 지각한 원가족 삼인군 경험이 자아존중감 및 이성관계 만족도에 미치는 영향 (Effect of Primary Triad Experience on Self-Esteem and Dating Relationship Satisfaction among College Students)

  • 엄혜정;정혜정
    • 대한가정학회지
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    • 제44권2호
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    • pp.137-152
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    • 2006
  • The major purpose of this study was to investigate the causal effect of the primary triad experiences on dating relationship satisfaction through self-esteem among college students. The primary triad experiences were composed of the parents' differentiation level of couple relationship and the parent-child relationship including family rule, triangulation and communication. Dating relationship satisfaction included such subscales as problem-solving communication, global satisfaction, affection communication and time together. The study data were collected from 382 college students by using self-administered questionnaire method. The results showed that parents' differentiation was positively correlated with self-esteem and all components of dating relationship satisfaction and that family rule was negatively associated only with problem-solving communication. Triangulation was negatively related with most components of dating relationship satisfaction and self-esteem, while parent-child communication showed positive correlations with the same variables. Path analysis results showed that self-esteem mediated the effect of most variables of primary triad experiences on dating relationship satisfaction. In addition, variables of the primary triad experience had direct influences on most components of dating relationship satisfaction. Self-esteem was found to be the most powerful variable influencing dating relationship satisfaction. The findings of the study were discussed in terms of pre-marital education and counseling.

한국 중고령 남성의 은퇴 경험과 은퇴 후 삶의 질 (Korean Middle-Aged and Elderly Men's Experiences of Retirement and Life Satisfaction after Retirement)

  • 김미영;손서희;박미석
    • 가족자원경영과 정책
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    • 제15권4호
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    • pp.65-78
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    • 2011
  • The purpose of this study was to examine the experience of retirement and how life satisfaction after retirement differs depending on the individual, family, and social characteristics of middle-aged and elderly Korean men and the experience of retirement. Data were drawn from the first wave of the Korean Longitudinal Study of Ageing (KLoSA). The sample consisted of 278 retired middle-aged and elderly Korean men aged between 45 and 64. The results showed that middle-aged and elderly Korean retirees' reasons for retirement differed depending on their health satisfaction. In addition, their retirement satisfaction varied according to their education, health satisfaction, economic satisfaction, and reasons for retirement. Regarding their life satisfaction, it was predicted by their age and satisfaction with health status, economic situation, marriage, and relationship with their children.

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Effect of Sexual Harassment Experience on the Job of a Physical Therapist : Seoul Metropolitan Area

  • Kim, Sunho;Yu, Wonjong
    • 대한통합의학회지
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    • 제8권1호
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    • pp.15-25
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    • 2020
  • Purpose : Sexual harassment cases involving health and medical workers, including physical therapists, nurses and psychotherapists, are on the rise. Despite the increased incidence of sexual harassment, prior studies show that physical therapists, nursing assistants and caregivers are not doing well cope with sexual harassment. Therefore this study examines the factors associated with sexual harassment damage experience among physical therapists, as well as the relationship between sexual harassment damage experience and job-related aspects. It is intended to prepare basic data for programs and research that can mediate these issues. Methods : We conducted a self-reported questionnaire survey of 200 physical therapists working at medical institutions in the Seoul metropolitan area. The survey items included sexual harassment experience and job-related aspects such as satisfaction, stress, burnout, and engagement. A correlation analysis was conducted to clarify the relationship between sexual harassment experience and job-related factors, and multiple regression analysis was conducted to verify the correlations of sexual harassment experience on physical therapists' job. Results : There was a weak correlation between sexual harassment experience, job satisfaction, and job engagement, and a moderate correlation between sexual harassment experience, job stress, and job burnout. The impact of sexual harassment experience on job had a significant correlation on job satisfaction, job stress and burnout. Conclusions : Sexual harassment damage experience among physical therapists had a significant impact on many job aspects. Thus, there is a need for countermeasures and education to prevent sexual harassment, or at least effectively cope with the consequences. It is proposed to expand to other local or national units as follow-up studies, to study other factors affecting sexual harassment damage experience, and to develop and verify programs to cope with or prevent sexual harassment damage experience.

관광체험요소가 관광지의 기억, 만족 충성도에 미치는 영향에 관한 연구 (A Study on the Influence of Tourism Experience Factors on the Memory, Satisfaction and Loyalty of Tourist Attractions)

  • 박완규;김용범;최유진
    • 대한안전경영과학회지
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    • 제19권2호
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    • pp.147-157
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    • 2017
  • The tourism experience factor is an essential source of competitive advantage in the tourism industry and is an important factor for predicting future tourism behavior. Tourism experience elements can be composed of areas of education, entertainment, aesthetics and deviance (Pine and Gilmore, 1998). This study examines the effect of tourist experience factors on tourist loyalty and it is meaningful to see if the experiential economic theory of Pine and Gilmore (1999) is applicable. In order to achieve the purpose of this study, we conducted a questionnaire survey on tourists using experiential tourism factors. As a result, it was found that recreational experiential factors had a significant effect on memory. Memory has a significant effect on both visitor satisfaction and tourist loyalty. This study has academic significance because it focuses on the tourism experience factor which is the core of experiential economic theory. Practical significance is that a lot of experiential contents should be found in order to better match the tourist experience factor to the requirements of visitors to the tourist site. As a result, it is expected to generate revenue and improve its competitiveness.

여자청소년의 신체관련변인, 자존감, 내적통제력이 섭식장애행동에 미치는 영향 (The Effect of Female Adolescent Body-Related Variables, Self-Esteem and Internal Control on Eating Disorder Behavior)

  • 김갑숙;강연정
    • 가정과삶의질연구
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    • 제25권3호
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    • pp.77-87
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    • 2007
  • This study purports to understand the direct and indirect effects between eating disorder behavior of female adolescents and their body-related variables(concerning the degree of diet regime, weight control, body satisfaction, and obesity), self-esteem and internal control, by checking three sub-categorized behavior of eating disorders of diet behavior, bulimia behavior, and eating control behavior. The sample group used for the study consisted of 190 female high school students and 292 female university students; measurement devices used for the study were those of body-related variables, self esteem and internal control, and eating disorder behavior; and data analysis was performed using ${\chi}2$, t-test, Pearson's correlation, regression analysis and path analysis. The results are as follows. First, there is a significant difference between university students and high school students regarding their body satisfaction, weight control experience, and self esteem. University students are more satisfied with their body, have higher self esteem, and control their weight better than high school students. Second, diet behavior shows a correlation with the degree of diet interest, weight control experience, and body satisfaction. Body satisfaction and internal control proved to be correlated with bulimia behavior, while weight control experience, obesity, and self esteem were correlated with eating control behavior. Third, the variables that showed a direct influence on diet behavior as an eating disorder are diet interest, weight control experience, body satisfaction and obesity, in that the explanatory power of the variables is 60.7% with the highest mark on obesity. The variables that showed effects on bulimia are body satisfaction and internal control with an explanatory power of 2.8%. Indirect variables effecting bulimia include objects, diet interest, body satisfaction, and self esteem. The variable with a direct influence on eating control behavior was self esteem with and explanatory power of 4%, whereas the variables of objects, diet interest, body satisfaction, weight control experience, and internal control were all indirectly correlated with eating control behavior.

증강현실 어플리케이션의 사용자 경험과 만족도 연구 -중국의 패션 소비자를 중심으로 (User Experience and Satisfaction of Augmented Reality Applications -Focused on Chinese Fashion Consumers)

  • 진천천;대명월;박현정
    • 디지털융복합연구
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    • 제17권10호
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    • pp.159-167
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    • 2019
  • 본 연구는 사용자 경험을 중심으로 하여 증강현실 패션 어플리케이션에 대한 소비자 만족도에 영향을 미치는 요인들을 살펴보고자 하였다. 증강현실 패션 어플리케이션을 이용해본 중국 사용자 280명을 대상으로 설문조사를 실시하고 구조방정식 모형을 사용하여 분석하였다. 결과에 따르면 사용자 경험이 현존감, 몰입, 만족도에 각각 영향을 미치고 개인화 수준도 만족도를 증가시키는 것으로 나타났다. 현존감의 경우 몰입을 높이고 몰입이 만족도를 제고하는 것으로 나타나 현존감이 몰입을 경유하여 만족에 간접적인 영향을 미치는 것을 확인하였다. 본 연구의 결과는 향후 증강현실 기술에 주목하고 있는 다양한 산업에서 소비자들의 제품을 체험을 돕고 어플리케이션에 대한 만족도 향상을 위하여 고려해야 하는 요소들을 파악하여 전략적인 시사점을 제공할 수 있을 것으로 기대한다.

애슬레저 브랜드 커뮤니티의 세대별 사용자 경험 연구 (A study on the User Experience of Athleisure Brand Communities by Generation)

  • 나혜숙;김승인
    • 디지털융복합연구
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    • 제19권2호
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    • pp.397-402
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    • 2021
  • 본 연구는 설문을 통해 애슬레저 브랜드 커뮤니티 사용자 경험 만족도를 세대별로 측정하고 세대별 소비 취향에 따른 만족 요인을 도출하는 데 목적이 있다. 브랜드 커뮤니티 측정 도구는 스티븐 앤더슨(Stephen P. Anderson)의 감성 인터페이스 모형을 중심으로 작성된 설문지를 사용했고, 주요 수요층인 10대-40대의 여성을 중심으로 설문을 시행하였다. 설문 결과 세대별 소비성향에 따라 커뮤니티 참여율과 만족도 요인이 유의미하게 다르게 나타남을 추론할 수 있었다. 또한 태스크 중심의 만족도는 높았으나 경험 위주의 만족도는 비교적 낮은 결과가 도출 되었는데 이는 향후 온·오프라인 커뮤니티 활성화를 위한 경험 위주의 만족도 향상의 제고 방안이 필요함을 알 수 있었다. 본 연구를 통해 도출된 세대별 소비 취향에 따른 만족도 요인이 향후 세분된 수요자 중심의 브랜드 커뮤니티 연구의 자료로써 활용되길 기대한다.

치위생학, 간호학 전공 학생의 자원봉사활동 경험에 따른 전공만족도와 직업존중감 조사 (A study on satisfaction in major and job esteem based on volunteering experience of college students in the department of dental hygiene and nursing)

  • 신미아;안권숙
    • 한국치위생학회지
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    • 제12권6호
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    • pp.1090-1100
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    • 2012
  • Objectives : The purpose of this study is to investigate satisfaction in major and job esteem of college students in dental hygiene and nursing department according to volunteering. Methods : This study was used on a descriptive research design. participants of this study were 378 college students in some region from April 30th to May 21th. The collected data were analyzed by SPSS Program(version 20.0) using descriptive statistics. Results : Volunteering experience subjects was 24.3%, the subjects did not experience volunteering was 75.7% and volunteering related to major was 59.8% and it was 40.2% of unrelated volunteering. Volunteering experience by general characteristics was influenced significantly by grade(p= .000), major(p= .000), economic status(p= .007). Volunteering experience by major relevant characteristics of subjects was not influenced significantly. The major satisfaction by volunteering was a little higher on volunteering experience subjects than non-experienced subjects. and was not influenced difference significantly(p= .786). The job esteem by volunteering was higher volunteering experience subjects than non-experienced subjects and was influenced significantly(p=.005). Conclusions : College students majoring in the department of dental hygiene and nursing is somewhat lower the volunteering experience. The major satisfaction and job esteem of college students was influenced by volunteering. therefore, the need to plan ways to increase participation and provide information and opportunities is to invigorate the function of the volunteering service which is also considered as one of the functions of the university.

The Effect of Professional Sport Spectator's Experience Economy Factors on Satisfaction: Focused on Mediating Effects of Attachment and a Sense of Community

  • LEE, Hyuk-Jin;JUNG, Sam-Kwon;SEONG, Myeong-Hee
    • The Journal of Asian Finance, Economics and Business
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    • 제6권3호
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    • pp.269-282
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    • 2019
  • The purpose of this study is to investigate the relationship between the spectator experience and satisfaction with a focus on attachment and a sense of community. The survey was given to random spectators who watched KBO (The Korea Baseball Organization) games in 2018. With 189 surveyed participants, this study used exploratory factor analysis and reliability analysis to verify the reliability and validity of the measured variables. The hierarchical multiple regression correlation was employed as a statistical method for the hypotheses of this study. The findings showed that spectators' experiences have influences on satisfaction. Among the experience factors, education and entertainment affect attachment, and education has the only significant influence on a sense of community. In addition, spectators' attachment and a sense of community positively influence satisfaction. Attachment and a sense of community have a relatively mediated effect on spectators' experiences and satisfaction. This study confirmed the need for various spectator experiences at KBO games, and the importance of place attachment or a sense of community.