• 유통과학연구
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• 제21권3호
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• pp.83-92
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• 2023

Purpose: An omnichannel strategy creates a consistent brand image and customer experience across all channels, making it easier for customers to interact with a business and share information. This research aimed to investigated the relationship between consumers' information-sharing intention and their omnichannel experiences. Research design, data, and methodology: Through an online survey conducted in Vietnam, the study obtained 915 responses. The study used Partial Least Square Structural Equation Modeling (PLS-SEM) to analyze research data and confirm proposed research hypotheses. Results: Research results indicated that information-sharing intention is affected by both online and offline customer experience, and at the same time, the study also confirmed that omnichannel's three characteristics (integration, individualization, interaction) positively impact on customer experience. Conclusions: From the research result, businesses may boost consumer trust and loyalty with the help of an omnichannel approach, which in turn increases customers' propensity to provide personally identifying information to the firm. One way to do this is to facilitate information exchange by delivering customized and relevant offers. Furthermore, companies show consumers the benefit of providing their data by utilizing it to enhance the customer experience.

• 한국정보시스템학회지:정보시스템연구
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• 제26권3호
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• pp.187-209
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• 2017

Purpose The sharing economy is the most important keyword that is changing the paradigm of the world economy and management, and it was selected as one of 10 ideas to change the world in 2011 in Time magazine. The purpose of this study is to verify the structural relationship between perceived value and risk, network effect, usefulness, trust, and intention to use of accommodation service. In addition, the effects of utility and trust, and the experience of using accommodation service are controlled by the effect of empirical value and reciprocal value among the perceived value of sharing economic service, The purpose of this study is to propose a plan to activate the accommodation sharing service. Design/methodology/approach This study was designed to investigate the structural relationship between perceived value, perceived risk, network effect, usefulness, trust, and intention to use. Empirical analysis was done using SPSS 21.0 and AMOS 21.0 Findings Based on the results of this study, the following conclusions can be drawn. First, it was concluded that the higher the economic value of the accommodation sharing service is, the more useful and reliable the service is. Second, the higher the experiential value of the accommodation sharing service is, the higher the usefulness and reliability of the service are. Third, it was concluded that the higher the value of the mutual benefit of the accommodation sharing service is, the higher the trust level of the service is, but not the usefulness of the service. Fourth, it was concluded that the higher the perceived risk of accommodation sharing service is, the lower the service trust level is, but the service usability is not affected. Fifth, it was concluded that the larger the network effect of the accommodation sharing service is, the more useful the service is, but it does not affect the reliability of the service. Sixth, it was concluded that the higher the overall reliability of the accommodation sharing service is, the higher the usefulness of the service is. Seventh, it was concluded that the higher the overall usefulness and reliability of the accommodation sharing service are, the higher the intention to use the sharing service is. Finally, in order to test the effect of the experience on the use of trust and usefulness of the accommodation sharing service, multiple group analysis was conducted to examine the relationship between trust and usefulness, It is shown that there is a moderating effect in the path.

• The Journal of Asian Finance, Economics and Business
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• 제8권7호
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• pp.341-348
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• 2021

The aim of this study is to fill gaps in emerging empirical evidence and negative electronic word of mouth (NeWOM) in repurchase intention (RI) moderated by the roles of social network sites (SNS) and company mitigation response (CMR). This type of research is descriptive. The sample used in this study is online consumers who buy energy drinks, based on the questionnaire obtained by 145 respondents. Based on the results of testing the estimation of the structural equation model, it was found that the negative variable brand experience sharing had no significant effect on NeWOM; the negative variable electronic reviews had a significant effect on the electronic word of mouth variable, the negative variable electronic reviews had a significant effect on the negative electronic variable word of mouth, the variable intensity of the use of social networking sites can strengthen the direction of the causal influence between the negative variables sharing brand experiences on negative electronic words of mouth. The variable social networking sites usage intensity can strengthen the direction of the effect of causality between negative electronic review variables on negative electronic word of mouth, the negative brand experience sharing variable does not have a significant effect on the repurchase intention variable.

• International Journal of Knowledge Content Development & Technology
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• 제10권4호
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• pp.65-82
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• 2020

This study examined information sharing and evaluation as determinants of the spread of fake news among Nigerian youths on social media using experience from COVID-19 pandemic. A descriptive survey design was adopted for the study and a Web-based questionnaire (Google Forms) was used to collect data for the study. The total responses of 278 were collected from the participants, which represents the unit of analysis. The finding of the study revealed that most Nigerian youths used Facebook, Twitter, WhatsApp and Instagram to share information on COVID-19. However, only a few Nigerians used Linkedln and other types of social media to share information on COVID-19. It was also found that building a relationship with social media communities, enjoyment and risk taking, and political inclination influence the sharing behavior of Nigerian youths during the COVID-19 pandemic. Results show that social media handle/page found sharing of fake news on COVID-19 especially on the treatment, vaccines numbers of cases and symptoms. The study concludes that there is a positive relationship between information evaluation and the spreading of fake news on COVID-19 among Nigerians. Information sharing and evaluation should be done with the utmost level of objectivity and sincerity.

• 서비스연구
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• 제11권3호
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• pp.17-30
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• 2021

최근의 공유경제(Sharing Economy) 비즈니스 모델의 중요성이 부각되면서 경제활동은 단순한 상품 매매에서 벗어나 복잡한 경험체험으로 바뀌고 있고 공유숙박(Sharing Accommodation)의 모델 또한 새로운 숙박 선택모델로 자리 잡았다. 본 논문은 고객이 공유숙박서비스를 체험하는 과정에 느낀 문제점을 고찰하여 공유숙박서비스의 최적화 전략을 제시함으로써 기존의 단점을 개선하고 고객만족도를 제고하기 위한 목적으로 연구를 진행하였다. 본 연구는 Airbnb와 Tujia 두 개의 공유숙박모델을 대상으로 비교 연구를 진행하고 참고 문헌 수집과 정리를 통해 숙박 공유연구 배경을 심층 분석하였다. 고객여정도(Customer Journey Map), 페르소나(Persona), 서비스 블루프린트(Service Blueprint) 등 서비스디자인 연구방법을 활용하여 고객 수요를 파악하고 서비스의 문제점을 발견함으로써 서비스를 최적화하는 방안을 제시하고자 하였다. Kano 모델(Kano Model)과 잠재적 고객만족 개선지수(Potential Customer Satisfaction) 등의 연구방법으로 검증한 후 세 가지 서비스 최적화 방안을 확정하여 서비스 시나리오(Service Scenario) 모형을 통해 최적화한 성과를 도출하였다. 본 연구의 결과는 공유숙박의 사업자 식별, 서비스 요소 개선과 보다 높은 수준의 고객 체험 제공에 도움이 되며, 더 나아가 공유숙박 시장의 건전한 발전을 촉진할 것이라 확신한다.

• 전자통신동향분석
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• 제37권4호
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• pp.11-18
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• 2022

Sharing vehicle data among the companies within a car ecosystem can improve driving experience, increase driver comfort, contribute to social goals such as improving road safety and lowering fuel consumption. Furthermore, by participating in the ecosystem, companies can secure long-term and sustainable new revenue-generating opportunities. In this paper, we will examine the bottleneck and success factors of data sharing, as well as the technological solutions that urgently require development for car data sharing.

• Human Ecology Research
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• 제55권2호
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• pp.105-124
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• 2017

The recent global economic crisis has resulted in increased discussion and attention on the sharing economy, a form of economic activity where individuals share currently available products. This study investigates consumer sharing economy usage attitudes and usage intentions by applying rational choice theory. For this study, an investigation that had 400 adult consumers from across Korea answer a structured questionnaire was conducted. A statistical approach using SPSS ver. 22.0 was used to analyze the data. The study found that the consumer's sharing economy value and participation levels were higher than usual. Higher than usual consumption patterns were seen for the construct of rational behavior theory. An analysis of the relative influence of variables regarding sharing economy usage intention also found that usage intention was higher for those who had experienced using a sharing economy services rather than those who did not have experience. In addition, the sharing economy usage intention also increased along with the values for subjective norms, sharing economy usage attitudes, sharing economy participation, sharing economy emotional benefits, and increased values. This study found that fundamental materials for consumer education should be made to eliminate difficulties that consumers have when they use sharing economy services. It is also expected that economic policy will develop to stimulate the sharing economy in a stable manner, that sharing economy-related information will be provided to consumers, and that consumer policies will be prepared to prevent consumer problems before they occur.

• 디지털융복합연구
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• 제19권2호
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• pp.425-431
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• 2021

본 연구는 대표적인 국내 전동킥보드 공유 서비스인 킥고잉과 라임을 사용자 경험 측면에서 비교·분석하고, 이를 통해 애플리케이션과 킥보드의 개선 및 발전 방향을 제안하는 데 목적이 있다. 일정 빈도 이상으로 전동킥보드 공유 서비스를 이용하고 있는 실험집단을 대상으로 자신이 가장 빈번히 사용하는 특정 서비스를 선택하게 한 뒤, 피터모빌(Peter Morville)의 허니컴 모델을 재구성하여 작성한 설문지를 통해 평가를 진행하였다. 실험 결과를 바탕으로 현재 서비스들은 내비게이션 기능 추가, 고장 또는 사고 발생 후 신고 절차 및 보험 관련 정보 제공 시 직관성 개선, 게임화 등을 통한 사용자 및 보행자 안전 수준 향상이 필요하다는 결론을 도출하였다. 본 연구는 빠르게 성장하는 스마트 모빌리티 시장과 이를 대표하는 공유 킥보드 서비스들이 사용자 중심으로 발전하는 데 도움이 될 것으로 기대한다.

• Design & Manufacturing
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• 제9권2호
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• pp.6-9
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• 2015

The objective of manufacturing knowledge sharing platform is to convert the production experience like a worker's know-how into quantitative values, to construct database of the process technologies and to share the technologies systematically via web portal service. In addition, the knowledge sharing platform contains the total production processes of automobile and mobile products such as information of experts, facilities, and cutting-edge R&D outputs. Automobile, telecommunication mobile, and semiconductors account for a large amount of Korea's export industry rate. These industries need production technology which is a result of converting worker's know-how and R&D. Manufacturing knowledge portal aims to enable transforming production experience such as worker's know-how into standardized form for constructing database and sharing technologies systematically. Manufacturing knowledge portal can contribute to small and mid-sized manufacturing companies with further improvements.

• 한국콘텐츠학회논문지
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• 제19권5호
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• pp.82-93
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• 2019

패션은 개인적인 물품으로 타인과 함께 협력 소비하는 것을 권장하기에는 한계점이 있으나, 패션 공유 서비스가 상품 구입과 관리에 소요되는 시간과 비용을 전문적으로 대체할 수 있다면 새로운 소비자 니즈로 이어질 수 있다. 본 연구의 목적은 통합기술수용이론(UTAUT) 기반으로 사용자 경험 구성요인들이 패션 공유경제 서비스 수용에 미치는 영향 요인을 실증적으로 밝히고, 공유 경제 활성화를 통한 자원의 선순환 및 지속가능성 추구에 대한 논의에 기여하는 것이다. 이에 본 연구는 패션 공유경제 어플리케이션 수용에 관한 연구 모형을 도식화하였으며, 국내 대표 패션 공유경제 서비스인 '프로젝트앤'의 어플리케이션 화면을 시각 자료로서 활용하여 20~49세 여성 300명을 대상으로 설문조사를 실시하였다. 통계분석을 위해 SPSS 23.0과 AMOS 22.0 통계 패키지를 이용하여 신뢰도 분석, 상관관계 분석, 확인적 요인분석, 구조방정식분석, 다중집단분석을 실시하였다. 분석 결과, 패션 공유경제 서비스의 사용효율성, 사회적영향은 이용의도에 긍정적인 영향을 주며, 연령의 조절효과는 유의한 것으로 확인되었다. 이는 패션 공유 서비스가 의생활의 편리에 기여하는 사용효율성 측면과 주변 사람들의 참여와 독려를 통한 사회적영향 측면의 마케팅 활동을 통해 활성화될 가능성을 제시하고 있으며, 기존 타겟층인 30~40대와 더불어 20대 소비자를 위한 상품 구성 및 가격 서비스 도입을 제안할 수 있겠다. 본 연구는 패션 공유의 소비자 수용에 관헌 실증적 연구를 위한 기초 자료를 제시함에 학술적 의의가 있으며, 향후 실제 사용자들을 대상으로 사용자경험 구성요소 사이의 영향 관계 분석 연구를 제안하는 바이다.