• Title/Summary/Keyword: Event quality

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Effect of Satisfaction with Service Quality of County Level Local Sport Event on Local Image and Re-Visit Intention (군단위 농촌지역의 스포츠이벤트에서 서비스품질 만족이 지역 이미지와 재방문의사에 미치는 영향)

  • Kim, Hyun-Sang;Park, Duk-Byeong;Kim, Sung-Rok
    • Journal of Agricultural Extension & Community Development
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    • v.24 no.2
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    • pp.117-125
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    • 2017
  • The service quality and image are a central factor in understanding tourists destination choice. Existing literature suggests that sport event and destination image could interact to influence tourism behaviours. The purpose of this study w as to identify the factors influencing local image and re-visit intention in the 68th Chungcheongnam-do Provincial Sport Event held in Yesan city. The results of the study are as follows; First, as a result of factor analysis on the satisfaction with the sports event composed of 17 items, three factors were categorized, which were 'event management', 'event facility' and 'supporting facilities'. Second, satisfaction with local event had a positive effect on local image. Especially, satisfaction with event management had greater effect on local image than event facilities and supporting facilities. Third, as satisfaction with local event had positive effect on re-visitation intention, satisfaction with sports event had positive effect on the success of the sport event itself and re-visitation intention for the region. Fourth, as local image had a positive effect on re-visitation intention, strategic approaches to linking factors of tourism are required to attract visitors in addition to sports events.

Topological Locating of Power Quality Event Source

  • Won Dong-Jun;Moon Seung-Il
    • Journal of Electrical Engineering and Technology
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    • v.1 no.2
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    • pp.170-176
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    • 2006
  • This paper proposes a topological locating algorithm to determine the location of the power quality event source. This algorithm makes use of the information on the topology of the monitored network and on the direction of PQ events. As a result, the bus incidence matrix is modified using monitor location and the direction matrix is constructed. With this information, the algorithm determines the suspected locations of the PQ events. To reduce suspicious areas, it utilizes event cause and related equipment. In case of line fault event, it calculates the distance from the monitor to the location of event source. The overall algorithm is applied to the IEEE test feeder and accurately identifies the event source location.

A Study on the Between Service Quality of National Airline Sales Promotion Event and Customer Satisfaction (국적항공사 판매촉진이벤트의 서비스품질과 만족도 연구)

  • Yoon, Sun-Young
    • Journal of Advanced Navigation Technology
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    • v.13 no.4
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    • pp.566-576
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    • 2009
  • The primary purpose of this study is not only to understand the concept of event service quality but also to identify the service experimental factor for the better measure of sales promotion event service quality. The major findings from the study were as follows: There was difference influence power in event service quality, the experimental factor is more important than prior service quality factors such as reliability, assurance, tangibles, empathy and responsiveness. Also, customer's satisfaction was influenced by their behavioral intention such as overall reusing intention and recommendation intention. In conclusion, this study is especially meaningful that experimental factor is more important than prior service quality factors and will help the airline marketing staff in charge to build up their strategy for maintaining customer. And it is hoped that this study has been helpful to comprehend relationship among the service quality factor that have strong effects on increasing airline's profitability.

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The Impact of Exhibition and Event Experience Type on MICE Quality and Loyalty (전시 및 이벤트 경험 유형이 MICE 품질 그리고 MICE 품질이 충성도에 미치는 영향)

  • Jang, Sunghee;Kim, Sanghyun
    • Knowledge Management Research
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    • v.20 no.2
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    • pp.43-58
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    • 2019
  • The main purpose of this study is to empirically investigate determinants affecting MICE quality, which then affects to loyalty. In particular, this study focuses on variables in the exhibition and event experiences of the MICE participants. The proposed research includes four variables representing the exhibitions and event experiences (affective, intellectual, behavioral, relational experience), two MICE qualities (commitment, satisfaction), and MICE loyalty. The results of this study reveal that four proposed variables (affective, intellectual, behavioral and relational experience) have a positive impact on two MICE qualities (commitment and satisfaction). Furthermore, the study found that commitment and satisfaction positively influence MICE loyalty. The findings of the study would provide theoretical and practical implications of exhibition and event experiences, quality and loyalty of MICE.

Effect that plan of banquet event gets in customer satisfaction and revisit (연회행사의 기획이 고객만족 및 재방문 의도에 미치는 영향)

  • Seong, Yeon
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.17 no.2
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    • pp.39-60
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    • 2006
  • This study can realize customer satisfaction by planning in the advance and progresses event to business relation employee and event host and event participation customer of banquet event and mutually between in preparation checking process understand and I wished to explain that revisit is high. Specially, customer discovered that they are more satisfied to enfilade circle when banquet event preparation, progress recognized higher quality of service by plan. Furthermore, was expose that customer satisfaction for enfilade won improves relation quality because constructs trust about enfilade circle and banquet event, and customer loyalty degree to banquet hall. These study finding is presenting suggestion point of inside marketing that can affect to Saengjone of tissue because enfilade circle satisfaction can influence in customer possession in view of plan checking for enfilade won. Therefore, studied relation that exert effect that customers who use banquet event in this study are some in contents and customer satisfaction of plan, customer revisit that is late.

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ISO9000 Certification Effect: Evidence from China

  • Liu, Yumin
    • International Journal of Quality Innovation
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    • v.9 no.3
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    • pp.15-27
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    • 2008
  • As a sign of international quality system, ISO9000 certification has been adopted by more and more enterprises. In recent five years, there have been 560,000 certified companies in Europe and America, and there have been more than 390,000 ones in China. It has being attracted many quality scholars' attentions whether ISO9000 certification can bring more benefits to certified companies or not. This paper investigates the ISO9000 certification effect on market performance by the samples from Chinese list companies in shanghai stock exchange. Considering ISO9000 certification as an event, a certification effect model will be set up by means of the event study method, which takes abnormal return rate as a basic indicator to measure the ISO9000 certification effect on Chinese market performance in different event times. Investigation results show that the Chinese certified companies have some positive effects on market performance in the short term. From a long standpoint, the relation between certification and performance has a positive trend.

The Influence of Event Quality on Brand Value, Satisfaction and Recommend Intention as perceived by Local Food Event Participants: Case of Miderdok Festival in Changwon Province

  • Kang, Hee-Seog;Park, Jeong-Mee;Lee, Sang-Mook
    • Culinary science and hospitality research
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    • v.23 no.6
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    • pp.135-142
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    • 2017
  • The purpose of current study was to identify the influence of event quality on brand value, satisfaction, and recommend intention as perceived by a local food festival participants. Survey was distributed to the Changwon Miderdok festival participants, 350 questionnaire surveys were distributed and 330 participants were employed for statistical analysis with erasing invalid responses. Based on the process of hypothesis verification on the formulated model, it suggested that motivation factors have significantly impact on evolvement element. Specifically, humanic and physical elements were significant predictors of both brand value and satisfaction, and all factors of event quality except convenience were critical antecedents of visitors' satisfaction. In current study, in addition, brand value has positive influence on satisfaction and satisfied visitors tried to recommend the destination to others. This study will help to develop meaningful marketing strategy for local food festival industry. Furthermore, this study will contribute to improve an attractive business model to increase profit for both local society and academic study related to local food festival.

Wavelet De-Noising for Power Quality Event Detection

  • Ramzan, Muhammad;Yoo, Jeonghwa;Choe, Sangho
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.41 no.8
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    • pp.914-916
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    • 2016
  • The noise in a power signal degrades the detection rate of the power quality (PQ) event signals. We present a new wavelet de-noising technique for PQ event detection that employs the correlation-based thresholding instead of the wavelet-scale-based thresholding of existing schemes. The simulation results show that the proposed scheme is more robust to Gaussian and impulsive noisy conditions and has further improved detection ratio than existing schemes.

Determining Optimal Custom Power Devices to Enhance Power Quality

  • Won Dong-Jun;Moon Seung-Il
    • KIEE International Transactions on Power Engineering
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    • v.5A no.3
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    • pp.280-285
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    • 2005
  • This paper proposes a novel method for determining the kind and rating of power quality solutions. To determine the kind of solution, event cause and direction are utilized. According to the event cause and direction, an adequate type of solution is determined for effective compensation. To rate the required capacity of solution, the concept of lost energy is adopted. Lost voltage, lost power and lost energy are calculated and the rating of the solution is determined to compensate a specific event. The rating method that utilizes the result of stochastic diagnosis is also proposed. A power quality index such as CP95 is adopted for solution suggestion. The method developed in this paper is applied to the test system and proved to be useful for enhancing the power quality of the customer system. It can provide customers with information pertaining to what is a proper and cost-effective solution among various compensating devices.

Characteristics of PM Chemical Component during Haze Episode and Asian Dust at Gwang-ju (광주지역 고농도 및 황사 시의 미세먼지 화학적 성분 특성)

  • Lee, Yeong-Jae;Jung, Sun-A;Jo, Mi-Ra;Kim, Sun-Jung;Park, Mi-Kyung;Ahn, Joon-Young;Lyu, Young-Sook;Choi, Won-Jun;Hong, You-Deog;Han, Jin-Seok;Lim, Jae-Hyun
    • Journal of Korean Society for Atmospheric Environment
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    • v.30 no.5
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    • pp.434-448
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    • 2014
  • The aerosol characteristics between haze episode and Asian dust event were identified in January and March, 2013 in Gwang-ju of Korea to investigate the metal elements, ionic concentrations and carbonaceous particles of $PM_{2.5}$ and $PM_{10}$. In the haze episode, the concentrations were increased 1~3.2 times of ionic species and 1.6~2.7 of metal elements. Especially, the concentration of $NO{_3}{^-}$, $SO{_4}{^2-}$ and $NH{_4}{^+}$ consists of 50 percent in ionic species during haze episode that was higher than Asian dust event. This suggests that secondary aerosols from anthropogenic air pollution were mainly contributed by haze episode. During the Asian dust event, increase of metal concentrations was higher than haze episode because of remarkable increase of Ti, K and Fe originated from soil. The concentrations of carbonaceous particles were increased 2.5 times during haze episode, and 2.4 times of OC and 2.1 times of EC during Asian dust event in $PM_{2.5}$. However, these aerosol mass concentration does not affect the OC/EC ratio. The average equivalence ratios of cations/anions in $PM_{2.5}$ were 0.99 in haze episodes and 0.94 during non-event day. The neutralization factor of $NH_3$ was higher than that of $CaCO_3$. Futhermore, $NH{_4}{^+}$ aerosol was aged due to atmospheric stagnation that might be affected by the haze episode.