• 한국병원경영학회지
• /
• 제6권3호
• /
• pp.46-68
• /
• 2001

The study was to examine the relationships among those variables related to total quality management and to reveal those variables affecting total quality management in Health-Care Organizations. To study the relationship, a questionaire was designed and sent to 220 hospitals of which the number of beds is over 200 beds. Out of 660 questionaire, 263 questionaire were collected. Data analysis were conducted by using t-test, ANOVA, Pearson correlation coefficients and stepwise multiple regression. The result were as follows: 1. TQM was significantly different according to activities of QI, department of QI, age, and position. 2. Leadership was significantly different according to activities of QI, department of QI, age, and position. 3. Significant differences in the level of satisfaction of employee were found according to activities of QI, department of QI, age, position, and duration of employ. 4. Significant differences in the level of participation of employee were found according to activities of QI, department of QI, and position. 5. Education trainning was significantly different according to amount of bed, activities of QI, department of QI, level of education, kind of job, and position. 6. Medical technique was significantly different according to activities of QI, department of QI, and position. 7. Quality of work was significantly different according to activities of QI, department of QI, age, and position. 8. Significant differences in the level of investigation's system in satisfaction of client were found according to activities of QI, department of QI, kind of job, and position. 9. Positive correlations were observed between TQM and those variables related to TQM. 10. TQM was significantly predicted by the level of satisfaction of employee(40.9%), participation of employee(7.0%), investigation's system in satisfaction of client(2.7%), leadership(1.4%), and medical technique(1.1%), respectively.

• 한국조리학회지
• /
• 제6권2호
• /
• pp.135-155
• /
• 2000

The main purpose of this study is to investigate the factors affecting customer satisfactions toward the italic restaurants of hotels. Especially, the role of menu-related factors is elaborated. Based on the previous research findings, the following hypotheses were proposed and tested. First, customer evaluations of the factors related to the service of italic hotel restaurants wi11 show differences, depending upon demographics. The results found are as follows. Concerning the seasonality and variety of menu, customer evaluations differed by gender. Depending on age groups, customer evaluations differed for the communicative quality of menu, the restaurant atmosphere, the employee service level, and the food taste. By the type of occupations, there were differences in customer evaluations of the communicative quality of menu, the employee service level, and tie food taste. By the education levels, there were differences in the evaluations toward the seasonality and variety of menu, the restaurant atmosphere, the employee service level, and the food taste, Finally. concerning the restaurant atmosphere and the food taste, customer evaluations differed by their income levels. Second, the employee service level, the seasonality and variety of menu, the communicative quality of menu, the restaurant atmosphere, and the food taste are predicted to significantly affect customer satisfactions, My results were consistent with this prediction except for that the communicative quality of menu did not significantly affect customer satisfactions. Regarding the role of menu-related factors in customer satisfactions, my finding implies the importance of updating the menu, providing the variety and reflecting the seasonality. The more studies, however, should be needed to explore the various roles of menu-related factors in restaurant customer satisfactions.

• 한국식품조리과학회지
• /
• 제14권1호
• /
• pp.68-75
• /
• 1998

The purposes of this study were to determine the degree of job satisfaction of school food service employees in Seoul and Kangnung areas and to compare their job satisfaction with 3 types of school foodservice systems. Questionnaires to measure job satisfaction were mailed to 13 elementary schools in Seoul and 15 elementary schools in Kangnung and detailed informations were collected from 28 dieticians and 140 employees. Foodservice employees' job satisfaction was evaluated by measuring employee's job attitudes towards five aspects of their. job using the modified Job Description Index (JDI). Statistical methods used in this study were $\chi$$^2$-test, 1-test and one-way ANOVA analysis. The foodservice workers surveyed in this research were found to be more satisfied with their interpersonal relations with co-workers than with work content, pay and promotional opportunities. The average overall scores for dieticians and foodservice employee were 113.17${\pm}$44.48 and 111.5${\pm}$37.22, respectively. Dieticians were found to be more satisfied with their job than the foodservice employee. The foodservice employee's demographic variables including age, work experience and education were significantly related to the job satisfaction.

• International Journal of Contents
• /
• 제6권3호
• /
• pp.38-46
• /
• 2010

In this study, five personality types of employees have any impact on their creativity, a systematic and comprehensive study of literary research and demonstration studies were parallel. Results of the research employee of the extroversion, agreeableness of their creativity (+) showed the impact. In addition, sincerity, openness to experience, personality and creativity of employee creativity (+) for influencing said. Neuroticism to creativity, but nature does not affect any found. This study, five personality types that affect employee creativity of individuals by examining the relationship between personality type and creativity by presenting a model for the study, employees' personality types can have on creativity and offers a realistic alternative to the theory presented you can find the meaning in that. These theoretical and empirical validation of the results of employee productivity oriented organizations, including human resource management in a systematic and reasonable for the type of personality tests are being conducted on the administrative feasibility is expected to be able to provide. Finally, based on the results of these studies, management and administrative implications and future research directions presented.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권2호
• /
• pp.667-673
• /
• 2021

This causal quantitative research aims to investigate the influence of factors that determine the performance of employees in Indonesian universities. The factors are crucial for organizations in the achievement of their goals. Based on theoretical studies, three independent variables, namely, training, personality, and work motivation were tested for their influence on employee performance, which was the dependent variable. Primary data were obtained from 94 respondents of a total population of 122 individuals at the Education Quality Assurance Institute (LPMP) in Banten Province, Indonesia. They were tested by the normality test using the Kolmogorov-Smirnov approach to ensure their normally distributed population and the linearity test to measure the significant linear relationship between the two variables. There are five hypotheses in this study. Each hypothesis tested by the F-test to determine the significant effect of all independent variables on the dependent variable, and t-test to analyze the effect. The results of this study answered all hypotheses of the research model. There is a positive direct effect of training and personality on work motivation. Both training and personality also affect positively employee performance. Another finding of this study is that employee performance is positively and directly affected by work motivation.

• 경영과정보연구
• /
• 제37권4호
• /
• pp.93-108
• /
• 2018

서비스산업은 면대면 고객응대가 필요하며 이는 종사자에 대한 교육훈련의 필요성을 제기한다. 즉, 종사자에 대한 교육훈련이 조직의 성과에 긍정적인 영향을 미치는 지에 대해 살펴보는 것은 의미있는 일이다. 본 연구는 교육훈련을 통한 성과가 다양한 요소들의 복합적인 역할에 기인할 것으로 생각하고 단순히 교육훈련만의 효과를 검증하기보다 교육훈련에 임하는 종사자의 태도가 어떤 역할을 할 수 있는지에 초점을 맞추고 있다. 연구의 결과, 종사자에 대한 교육훈련이 보다 효과적인 성과를 내기 위해 필요한 요소로 여겨진 교육훈련에 대한 종사자의 태도는 교육훈련에 대한 교육만족을 더욱 향상시킬 수 있는 조절변수인 것으로 확인 되었다. 결국, 교육훈련에 대한 태도가 긍정적일수록 교육훈련이 직무성과를 더욱 향상시킬 수 있다고 볼 수 있다. 따라서, 교육훈련전 교육태도에 대한 고취가 우선시 될 필요가 있으며, 향후연구에서는 교육태도의 역할에 대해 더욱 심도있게 살펴볼 필요성이 대두된다고 할 수 있다.

• 디지털융복합연구
• /
• 제16권8호
• /
• pp.137-150
• /
• 2018

최근 들어 기업윤리의 중요성이 국내와 국외에서 크게 대두되고 있음에도 불구하고, 국내외에서 이뤄지는 기업윤리의 연구와 교육은 매우 미흡하다. 국내 4년제 대학교에서 정식 과목으로 기업윤리를 개설해 가르치는 곳이 아직까지 매우 적으며, 기업윤리에 관한 연구 역시 부족하다. 대학교에서 정식 과목으로 기업윤리를 개설해 가르치더라도 사례를 중심으로 진행하는 단순한 토론형태의 수업에 머무르고 있고, 기업윤리에 관한 연구 또한 기업의 사회적 책임에 편중됨으로써 기업윤리에서 다루어야 할 많은 주제들을 외면하고 오로지 기업의 사회적 책임만을 집중적으로 탐구하는 흐름으로 이뤄지고 있다. 이와 같은 문제의식에서 출발한 본 논문은 질적 연구의 방법을 사용해 기업윤리에서 꼭 다루어야 할 5가지 주제인 직원의 권리, 직원의 책임, 환경에 대한 책임, 다양성과 차별, 그리고 다국적 기업과 세계화를 제시하였고, 각 주제와 관련된 최신문헌들을 고찰함으로써, 각 주제와 관련된 교육과 연구를 위한 방향들을 제시하였다. 구체적으로, 5가지 주제와 관련해서 학생들에게 반드시 교육이 이루어져야 할 내용을 논의하였고, 향후에 반드시 이뤄져야 할 연구의 방향들을 제시하였다. 즉, 본 논문은 기업윤리의 5가지 주제들을 제시하고 각 주제에 필요한 교육과 연구의 방향들을 제시하고 있다. 본 연구를 이론적 근거로 하여 향후 각 주제들에 대한 다양한 후속 연구들이 가능할 것이다.

• 대한지역사회영양학회지
• /
• 제14권2호
• /
• pp.190-205
• /
• 2009

The purposes of the study were to identify knowledge and skill levels required for effective nutrition teachers and to compare perceived need and dietitians' self-evaluation of the knowledge and skills. A total of 60 knowledge statements and 70 skill statements associated with 11 job functional areas were specified through a literature review and expert panel reviews. A total of 457 dietitians working at school foodservices in Seoul and Gyeonggi province were surveyed using a self-administrated questionnaire and 148 responses were returned. Excluding responses with significant missing data, 142 responses were used for data analysis. In terms of knowledge, 'sanitation, food safety and employee safety(4.60)' category received the highest perceived need score, followed by 'nutrition education(4.56)' and 'nutrition counseling(4.45).' The knowledge category that received the highest self-evaluation was 'nutrition and menu management(3.66)' while the category that received the lowest self-evaluation was 'teaching practices(2.83).' In terms of skills, the highest perceived need was associated with 'nutrition education(4.49)', followed by 'sanitation, food safety and employee safety(4.46)' and 'nutrition counseling(4.39).' The dietitians rated their skills related to 'sanitation, food safety and employee safety(3.67)' the highest but their skills related to 'teaching practices(2.84)' the lowest. The dietitians' self-evaluated knowledge and skill scores were significantly lower than their perceived need of the knowledge and skills in all job functional areas(p<0.001). A quadratic analysis based on the requirement and self-evaluation of the knowledge and skills revealed that priorities of the education programs targeting school nutrition teachers or students preparing to be a nutrition teacher should be placed on improving knowledge and skills related to nutrition education, nutrition counseling, teaching practices, sanitation and employee safety, and nutrition and menu management. Educational programs for nutrition teachers should be designed to decrease the gaps between the need and self-evaluation of the knowledge and skills for effective nutrition teachers. The findings of the study can be used to develop education materials for nutrition teachers. The knowledge and skills identified in the study should be updated and revised regularly to reflect changes in regulations and current practices in school foodservice programs.

• 수산해양교육연구
• /
• 제25권4호
• /
• pp.836-847
• /
• 2013

In contemporary society, shipping and fishery industry tend to use Japanese language or Japanese style terminology extravagantly. It becomes a reason of preventing the communications between crews who have been working for many years and the beginners in the ships. Also the crews cannot easily understand the contents of the manuals that is explained in only Korean language. For this reason, the foreign employee have to study Japanese style terminology before begin start their work. I strongly believe that this is one of the major national contempt. It is reasonable to expel Japanese style terminology from the vessel if possible to enable free communications to each other. I inspected and examined about purification of 125 Japanese style terminology that is already examined in the fishing vessels 11 years ago. So, I expect this paper is a research for the eradication of the Japanese style terminology in the Korean fishing vessels.

• 한국병원경영학회지
• /
• 제12권4호
• /
• pp.22-44
• /
• 2007

The objective of this study is to examine relevant factors of the service level of aged care facilities. The sample used in this study consisted of 357 aged care facilities in Korea. Data were collected with self-administered questionnaire and 140 returned questionnaire were analyzed by SPSS Version 12.0. The major findings of the study are as follows: First, there was no significant mean difference in the service level by the facility characteristics, except the length of operation. Second, it was found that both administrative characteristics and employer characteristics were positively associated with the level of nursing and supportive services. Third, the study results revealed that the following three variables of employee education and training, community networks, and employer's philosophy and management principles had significant positive effects on the level of nursing services. Meanwhile, the following two variables of employee education and training, and community networks had significant positive effects on the level of supportive services. In conclusion, in order to improve their service level, the managers of aged care facilities in Korea should make efforts to provide more employee education and training, establish networks with the community stakeholders, for example, local clinics and hospitals. It is also recommended for the government to make a policy inducing more qualified private investors to enter the aged care market, as well as to strengthen the qualification of the managers of the public aged care facilities.