• 한국항공운항학회지
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• 제20권4호
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• pp.115-125
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• 2012

The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague support mediated the relationship between constructive culture and emotional labor. In addition, supervisor support and colleague support had a mediating role between defensive culture and emotional labor. This result concludes that flight attendants positively accept the essential manuals and safety regulations in the special working condition with a unified team service. Furthermore, the results show that social supports are an important job resource for flight attendants helping them reach their work-related goals.

• 한국콘텐츠학회논문지
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• 제22권3호
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• pp.222-235
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• 2022

본 연구는 중소병원 응급실 간호사의 감정노동, 직무스트레스가 환자안전관리활동에 미치는 영향을 규명하고자 시도되었다. 중소병원 응급실에 근무하는 간호사 143명을 대상으로 자가보고 설문지를 이용하여 자료를 수집하였다. 환자안전관리활동 영향요인으로 감정노동, 직무스트레스, 인구사회학적특성, 근무특성 등을 조사하였다. 변수 특성에 따른 환자안전관리활동 차이는 평균비교분석, 관련성은 상관분석을 이용하였으며, 환자안전관리활동 영향요인은 단계적 회귀분석을 이용하였다. 단변수분석 결과 연령, 응급실 경력, 직위, 근무형태, 타 부서 이동의향이 환자안전관리활동에 유의한 차이가 있었다. 직무스트레스는 환자안전관리활동과 유의한 중간 정도의 양의 상관관계가 있었으며(r=.48), 감정노동은 환자안전관리활동과 유의하지만 약한 양의 상관관계가 있었다(r=.19). 회귀분석결과 환자안전관리활동에 유의한 영향을 미치는 변수는 직무스트레스, 응급실 근무 선택 여부였고, 이들 변수의 설명력은 27%로 나타났다. 직무스트레스가 높을수록, 응급실 근무가 타의 선택일 경우 환자안전관리활동이 감소하는 것으로 나타났다. 따라서 중소병원 응급실 간호사의 환자안전관리활동 향상을 위해 직무스트레스 관리와 개인의 요구에 따른 부서 배치가 필요하다.

• Safety and Health at Work
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• 제11권4호
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• pp.479-484
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• 2020

Background: The purpose of this study is to examine the combined effects of organizational climate (OC) with emotional labor (EL) on turnover intention in Korean firefighters. Methods: The data were obtained from the study Firefighters Research: Enhancement of Safety and Health. A total of 4,860 firefighters whose main duty was providing "emergency medical aid" were included. To examine the effects of OC on the relationships between five subscales of EL and turnover intention, four groups were created using various combinations of OC ("good" vs. "bad") and EL ("normal" vs. "risk"): (1) "good" and "normal" (Group I), (2) "bad" and "normal" (Group II), (3) "good" and "risk" (Group III), and (4) "bad" and "risk" (Group IV). Multivariate logistic regression analyses were performed to estimate the risk of turnover intention for the combinations of OC and EL. Results: The results showed turnover intention was significantly higher in the group with "bad" OC (17.7%) than in that with "good" OC (7.6%). Combined effects of OC and EL on turnover intention were found in all five subscales with the exception of Group I for emotional demands and regulation. Groups II, III, and IV were more likely to experience risks of turnover intention than Group I (p for trend <0.001). Conclusions: A positive and cooperative OC plays a role in decreasing the risk of turnover intention and in attenuating the negative effects of EL on turnover intention in firefighters.

• 대한안전경영과학회지
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• 제17권4호
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• pp.67-75
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• 2015

This paper reviewed the relationship between emotional labor and service quality, and the moderating effect of superior and coworker support. Based on the responses from 520 hotel employees, the results of multiple regression analysis appeared as follow; 1) deep acting affected positively on all service quality factors(responsiveness, empathy, reliability). 2) surface acting didn't affect significantly on all service quality factors(responsiveness, empathy, reliability). 3) coworker support affected positively on the relationship between deep acting and responsiveness. 4) superior support affected positively on the relationship between deep acting and responsiveness, and on the relationship between surface acting and responsiveness.

• 해양환경안전학회지
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• 제22권4호
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• pp.328-334
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• 2016

경찰공무원들의 일상생활은 수많은 범죄행위와 범죄피해 그리고 범죄현장에 직면하는 업무를 담당한다. 이러한 경우 개인의 부정적인 감정이 표현될 수도 있다. 해양경찰 조직 내에서 구성원들의 부정적인 감정은 직장에 대한 기여도와 직무에 대한 성취도 그리고 효과적인 직무처리를 위한 자신감을 향상시켜 준다. 따라서 조직구성원의 감정적 부조화를 통제하는 것은 조직의 발전에도 큰 도움이 된다. 이 연구는 해양경찰공무원의 감정적 부조화가 직무소진에 미치는 영향을 검증하고 감정지능의 매개효과를 검증하는데 집중하였다. 연구결과는 다음과 같다. 첫째, 해양경찰공무원의 감정적 부조화 하위요인과 직무소진의 관계에서 의식적으로 감정표현을 하거나 절제하려고 노력할 때 감정적 부조화를 느끼지 않으며 바람직한 감정표현을 하는 과정에서 감정지능이 감소하는 것을 알 수 있었다. 둘째, 해양경찰공무원의 감정지능은 직무소진에 유의미한 영향을 미치는 것으로 나타났다. 셋째, 해양경찰공무원의 감정적 부조화가 직무소진에 미치는 영향관계에서 감정지능은 통계적으로 유의미한 매개효과가 있는 것을 확인하였다. 결국, 직접효과와 매개효과를 비교한 결과, 해양경찰공무원들은 감정적 부조화가 직무소진을 느끼는 것만큼 감정지능에 의해 직접적으로 직무소진을 경험하는 경향이 나타났다.

• 대한안전경영과학회지
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• 제17권4호
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• pp.305-319
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• 2015

Among recent management innovation activities of hotel, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The hotel's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, emotional commitment and continued commitment and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors corporeality, responsiveness and assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the hotel to increase customer satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

• 아동학회지
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• 제26권3호
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• pp.141-161
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• 2005

The 612 4th- and 6th-grade subjects completed a self-administered questionnaire. Data were analyzed by t-test one- and two-way ANOVA, Pearson's r, and multiple regression analysis. Perceived mother's emotional abuse and neglect predicted child's depressive tendencies(DT). Abusive mothers were hostile and showed lack of concern for children's safety. Male children reported more neglect by mothers than female children. Younger mothers were more abusive. Higher maternal education was negatively related to neglect and positively related to lower DT. Mother's having a job was positively related to neglect. Mother's emotional abuse and neglect was the greatest predictor of child's self-regulation; children who experienced more emotional abuse had lower self-regulation capacity and higher DT. Self-regulation of male children was positively while that of female children was negatively correlated with age.

• 대한안전경영과학회지
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• 제17권2호
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• pp.13-25
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• 2015

In recent years, the surroundings of Fire have rapidly changed and citizens need for Fire have been demanding very high. Under these situations, in order for satisfaction to all these demands, Seoul Emergency Operations Center have made improvements as the core fire operational center in Korea. However, There have been so many problems happening in the middle of receiving calls from malice citizens of Seoul. The purpose of this study is to scrutinize current operations focused on fire fighters in Seoul Emergency Operations Center and to cope with how to overcome these problem by using AMOS 21 & SPSS Statistics 21. The result of this study presents that how we can find to be Seoul Emergency Operations Center running well. And This study is applied to seoul fire policies or helped to setting them up.

• 한국도로학회논문집
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• 제12권1호
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• pp.9-20
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• 2010

본 연구는 터널이 갖는 다양한 특성 가운데 운전자의 심리적 안정성과 쾌적성 등 경관을 구성하는 설계요인과 운전자의 감성적 요인간의 관계를 파악하여, 터널경관에 대한 평가방법을 제시하고, 이를 위하여 터널경관을 구성하는 물리적인 구성요소와 운전자의 감성인지 변화와의 관계를 파악하여 경관적 환경을 조성할 수 있는 방안을 제시하는데 연구의 목적이 있다. 터널경관에 대한 감성인지특성을 파악하기 위한 LISREL 모형을 구축한 결과 터널경관 영향요인은 터널경관 구성요소 조화에 의한 감성 이미지인 것으로 분석되었다. 이러한 감성이미지는 설계요인과 개인속성에 의하여 설명며, 설계요인의 영향이 개인속성의 영향보다 크게 나타났다. 개인 속성과 설계요인 모두의 관계는 (+)의 관계로 나타났고 "안정성"과 "변화성"간에는 서로 밀접한 상관관계가 있는 것으로 분석되었다. 이때, "안전성" 요인이 "변화성" 요인보다 경관인지도에 좀 더 영향을 미치는 것으로 분석되어, 경관 평가 시 운전자는 기본적으로 "안전성"을 중시하나 "변화성"에 대하여도 요구하고 있는 것으로 분석되었다.

• International Journal of Advanced Culture Technology
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• 제12권1호
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• pp.116-122
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• 2024

The growth of the national economy and the improvement of household consumption have had a profound impact on the design of children's food packaging. As household economic conditions improve, children's consumption needs and habits are becoming more diverse. Especially in the field of children's food, food packaging still plays a key role, not only to protect the freshness and safety of food, but also to create a pleasant and fun emotional atmosphere in the minds of children. The aim of this study is to explore the close link between emotional interaction and the children's food market, and to study approaches to children's food packaging design to provide beneficial insights to promote sales and meet changing consumer needs.