• The Journal of the Convergence on Culture Technology
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• v.5 no.4
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• pp.99-104
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• 2019

The purpose of this study is to investigate the effect of emotional labor behavior of employee at geriatric long-term care(LTC) facilities on job burnout and service quality focusing on the emotional leadership of superior to improve the working environment of LTC employee and provide the high-quality service to seniors. First, it is appeared that between emotional labor behaviors deep acting has a negative effect on job burnout, in contrast surface acting has a positive effect on job burnout. and, emotional labor behavior has positive influence on service quality. Second, self efficacy has partial mediating effect of tangibility, reliability, assurance and empathy on service quality only for the deep acting between emotional labor behaviors. Third, between emotional labor behavior, emotional leadership has moderating effect on emotional depletion and deterioration of personal accomplishment. In contrast, moderating effect of emotional leadership is not appeared on surface acting and depersonalization. In conclusion, further study is required to improve service quality of elderly in LTC facility and working environment of LCT facility workforce.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.4
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• pp.76-82
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• 2017

I studied existing research and thesis which are relating emotional labor, job-related stress, and service level to set up the structural model and potential factors that form this structural model. The result showed that emotional labor is affecting job-related stress, service delivery level and customer-oriented activities. And service delivery level is affecting customer-oriented activities under 95% confidence levels. Also from the analysis of group survey by working group, check-in agent's emotional labor is affecting on job-related stress, service delivery level and customer-oriented activities. And service level is affecting on customer-oriented activities. By the result of how emotional labor and customer-oriented activities are related, I strongly believe it contributed the study of emotional labor theory.

• Journal of the Korea Convergence Society
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• v.8 no.8
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• pp.95-103
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• 2017

The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. The survey was performed from April, 2016 to November, 2016 against 300 dental sanitarian working in Daejeon and Daegu district and a total of 292 people's data was made an object for final analysis. As a result of it, the emotional labor and exhaustion showed positive relationship and thus as the emotional labor is high, exhaustion was high(P<0.1), and the job satisfaction was negative and thus as the emotional labor is low, the job satisfaction was high(P<0.1) Also, the emotional labor in the turnover intention was positively related and thus as the emotional labor is high, the turnover intention was high(P<0.5). Thus, a scheme to lower the job stress and the exhaustion experience degree and increase the compensation and welfare benefits in order to solve the emotional labor of the dental sanitarian.

• Journal of the Korea Safety Management & Science
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• v.15 no.2
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• pp.121-128
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• 2013

The objectives of this study were to investigate the degrees of emotional labor, the effects to organizational effectiveness and the significant factors influencing organizational effectiveness in radiation therapy professional. The subjects of this study were the radiation therapists working at the hospital in Seoul and Gyungi. The self-reported questionnaires were administered to 205 radiation therapists and the data were analyzed with SPSS 19.0 package. The level of emotional labor of single or female subjects were revealed higher than married or male. The professionalism of job has significant correlation with emotional labor. Significant explanatory variables of the degrees of emotional labor included organization culture, distress and self-leadership. These three variables demonstrated the explanatory power of 13.9% of the emotional labor. Based on the findings, emotional labor of radiation therapist was correlated with occupational professionalism. These results suggest that the intervention program intervening emotional labor should be continued to develop in order to improve the effective self-leadership, organization culture and distress factor.

• Journal of the Korea Society of Computer and Information
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• v.23 no.5
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• pp.31-39
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• 2018

In this paper, we purpose to describe the relationship and influencing factors among emotional labor, ego-resilience on organizational commitment on nurse. We employed a nonexperimental survey research design. The data included 160 nurses three hospitals in Chungchungbukdo and Kangwondo. The data were collected from 23th, August, 2016 to 15th, September using self-report, strutured questionnaires. The data were analyzed through ANOVA, t-test, Pearson correlation coefficient and multiple regression with SPSS 20.0. The results showed emotional labor, ego-resilience on organizational commitment averaged 3.80(out of 4), 2.81(out of 4), 3.86(out of 5). In terms of correlations, there was found to be a significant positive correlation between organizational commitment and ego-resilience(r=.418, p<.01) and negative correlation between organizational commitment and emotional labor(r=.309, p<.001). Age(${\beta}=.215$, p<.037), working department(${\beta}=-.209$, p<.011), emotional labor(${\beta}=.334$, p<.001), ego-resilience(${\beta}=.162$, p<.030) was largely influential in organizational commitment. The regression model explained 21.3% of organizational commitment. This study showed that organizational commitment of nurse was correlated with emotional labor and ego-resilience. On basis of these results, in order to increase organizational commitment on nurses, it is necessary to recognize the importance of emotional labor and ego-resilience, develop and adapt program reducing emotional labor, also increasing ego-resilience.

• The Journal of the Korea Contents Association
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• v.17 no.5
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• pp.449-460
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• 2017

This study examined the moderated mediation effect, consisting of the moderation effect of alexithymia and the mediation effect of hostility in the relationship between emotional labor and depression of casino dealers. A total of 160 casino dealers (56 males, 94 females) working in a foreigner exclusive casino in Seoul responded to a survey on emotional labor, alexithymia, hostility and depression. SPSS 22.0 Macro was used to verify the moderated mediation effect. First, the level of depression amplified as the emotional labor of casino dealers increased. Hostility had a significant partial-mediation effect on the relationship between emotional labor and depression. Second, the moderation effect of alexithymia was significant, indicating that the interaction effect of emotional labor and alexithymia as well as hostility and alexithymia predicted depression. Third, the moderated mediation effect of alexithymia was significant. Alexithymia moderated the influence of emotional labor on depression, which was mediated through hostility. Implications on how to assist casino dealers on emotional labor were discussed.

• Journal of the Korea Convergence Society
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• v.12 no.3
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• pp.287-295
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• 2021

This study was conducted to determine the mediating effect of reciprocity in the relationship between emotional labor and turnover intention of clinical nurses. The subjects were nurses from hospitals with over 300 beds in G city, and 197 data were analyzed. Data were analyzed t-test, ANOVA, Pearson correlation analysis, and multiple regression analysis. As a result, the turnover intention showed a positive correlation with emotional labor and a negative correlation with reciprocity. The emotional labor showed a negative correlation with reciprocity. Reciprocity showed a partial mediating effect between emotional labor and turnover intention. The higher the emotional labor and the lower the sub-factors of reciprocity, the higher the intention to turnover. Therefore, although it is important to reduce emotional labor in order to reduce the intention of the organization to turn away from clinical nurses experiencing emotional labor, it suggests that efforts to improve reciprocity and to prepare management plan are important.

• Journal of the Korea Society of Computer and Information
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• v.28 no.11
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• pp.181-190
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• 2023

In this paper is a descriptive survey research to compare correlations among the job stress, job satisfaction, emotional labor, and turnover intention of nurses between the comprehensive nursing care service and general wards. The subjects include total 185 nurses that consisted of 93 nurses at the comprehensive nursing care service ward and 92 at the General Ward. Results of this study are as follows; The study analyzed correlations among the job stress, job satisfaction, emotional labor, and turnover intention of nurses at the comprehensive nursing care service and general wards and found that both the groups showed significant positive correlations between job stress and emotional labor, between job stress and turnover intention, and between emotional labor and turnover intention, which indicates that higher job stress led to higher emotional labor and that higher job stress and emotional labor led to higher turnover intention. These findings raise a need to increase the manpower standard, offer proper rewards, and improve the work environment and treatment for nurses, who play the pivotal roles at the hospital organization, to solve their increased job stress and emotional labor issues and ultimately ensure the successful expansion of the comprehensive nursing care service system. There should be multifaceted efforts to reduce the turnover of skilled nurses that are capable of providing quality nursing service.

• Journal of Korean Clinical Nursing Research
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• v.23 no.3
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• pp.341-349
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• 2017

Purpose: Focusing manner is very powerful mind-body self-help and self-awareness competence. So focusing manner may affect nurses' emotional labor and nursing performance, but few are known about it to date. The purpose of this study was to identify the degree of focusing manner, emotional labor, nursing performance of clinical nurses, and the factors that affect nursing performance. Methods: In order to collect data, structured questionnaires were administered to 212 nurses who worked at 2 university hospitals located in D city. Data were analyzed by t-test, ANOVA, correlation and multiple regression using SPSS/WIN 20.0. Results: Nursing performance had positive relationship with focusing manner (r=.45, p<.001), and negative relationship with emotional labor (r=-.25, p<.001). And the most prediction factor influencing nursing performance was focusing manner (${\beta}=.41$, p<.001) and the other factors were age (${\beta}=.30$, p=.002), and emotional labor (${\beta}=.14$, p=.012). The total variance was 37.1% by those predictors (F=25.87, p<.001). Conclusion: Based on the results of this study, it is necessary to develop and educational program on focusing manner-oriented psychotherapy in order to improve the nursing performance. Also, the management system for controlling emotional labor needs to be set up for nurses in clinical settings.

• Journal of Korean Academy of Nursing Administration
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• v.21 no.2
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• pp.212-222
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• 2015

Purpose: This study was conducted to identify correlations in hospital nurses' work environment, emotional labor and happiness index to provide basic resources for nurses' happiness at work. Methods: Resources were gathered from 291 nurses who agreed to participate. Random sampling of nurses in nine hospitals in G-do was done between July 15 and August 14, 2014. Data were analyzed using ${\chi}^2$ tests, independent t-test, One-way ANOVA, Pearson correlation coefficients and multiple hierarchical regression with SPSS/WIN 18.0. Results: Mean scores (scale of 5) were nurses' work environment, 2.81, emotional labor, 3.24, and happiness index, 2.94. There were significant differences on the happiness index for: age, marriage, children, clinical experience, position, payment, and future work plans and a negative correlation between work environment and emotional labor, emotional labor and happiness index but a positive correlation between happiness index and work environment. Happiness index was influenced by work environment, emotional labor, future work plans. Explanatory power of these variables was 26%. Conclusion: Based on the findings of this study, so it is necessary to improve the work environment and reduce the frequency of emotional labor in order to increase the happiness index of hospital nurses.