• Journal of Korean Academy of Nursing Administration
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• v.22 no.2
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• pp.109-118
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• 2016

Purpose: The aim of this study was to analyze relationships between perfectionism, burnout, and emotional intelligence in APN and to identify the mediating effect of emotional intelligence on the relationship between perfectionism and burnout. Methods: A structured self-report questionnaire was used to measure perfectionism, burnout, and emotional intelligence. Data were collected from 121 APN working in five advanced general hospitals and two general hospitals. Data were analyzed using descriptive statistics, Independent t-test, One-way ANOVA, Mann-Whitney U test, Pearson correlation and Hierarchical multiple regression with the SPSS/WIN 22.0 program. Results: Mean scores for each variable were: perfectionism 3.57 (on a 5-point scale), burnout 3.32 (on a 7-point scale), and emotional intelligence 5.00 (on a 7-point scale). Self-oriented perfectionism had a positive correlation with burnout, as did socially prescribed perfectionism. Emotional intelligence was a significant variable reducing burnout, as it also had a reverse buffering effect on the relationship between self-oriented perfectionism and burnout. Explanatory power of the final model based on variables was 34%. Conclusion: The results of this study suggest a mediating direction regarding burnout by demonstrating that emotional intelligence plays a direct and reverse buffering role to self-oriented perfectionism, which can be used to reduce burnout in APN.

• The Journal of the Korea Contents Association
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• v.21 no.8
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• pp.619-628
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• 2021

This study tried to find out the degree of emotional intelligence and moral sensitivity of nursing students and their effect on caring efficacy. Data collection was conducted online from January 14 to 23, 2021 for 143 students from 1st to 4th grade at 3 nursing colleges located in one province. For data analysis, using SPSS/WIN 23.0, descriptive statistics, independent t-test, ANOVA and Duncan test, Pearson's correlation coefficients, and multiple regression were used. As a result of the study, emotional intelligence was confirmed as an influencing factor of caring efficacy, specifically emotional utilization (p=.005), emotional regulation (p=.027), and emotional recognition of others (p=.037), and the explanatory power was 26.2%. Therefore, in order to increase the nursing students' sense of caring efficacy, it is necessary to develop nursing education and content development that can improve individual emotional intelligence of nursing students.

• Journal of the Korean Society for information Management
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• v.40 no.1
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• pp.73-93
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• 2023

This study conducted a comprehensive analysis and evaluation of library services using YouTube through content analysis of YouTube content and emotional response analysis of user comments. This study analyzed 2,169 YouTube contents and 6,487 comments of users from 61 university libraries. The results showed that the number of 'data' content was the largest among 4 categories, followed by 'communication' and 'education' content, and 'promotion' content. Among the sub-classifications, the number of 'information services' contents was the largest. In the analysis of users' emotional responses to YouTube content, the major categories of users' emotional responses were 'data' content and 'communication' content. Most of the user's emotional responses were positive in all categories of content, and the most frequent user emotional expression was 'good'. In addition, the vocabulary used in the user's emotional response was more about the person appearing in the video than the expression of the content of YouTube contents.

• Journal of Korea Entertainment Industry Association
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• v.13 no.8
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• pp.13-24
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• 2019

The purpose of this study is to understand how emotional labor of hairdresser effects job burnout and turnover intention. In order to achieve this study, the data is collected from questionnaires distributed to employees of beauty shops of Gwangju and Jeonam using convenience sampling method. A total of 356 questionnaires were used for the research. Survey data is analyzed by SPSS win 21.0 program. The research findings are as follows. First, the emotional labor of hairdresser is classified by the surface action and deep action. Also, job burnout of hairdresser is classified by the emotional exhaustion, reduced personal accomplishment and depersonalization. Second, the effect of emotional labor of hairdressers on job burnout have the significant influence. Third, the effect of emotional labor of hairdressers on turnover intention have the significant influence. Fourth, the effect of job burnout of hairdressers on turnover intention have the significant influence. These results suggest that programs to lower emotional labor should be focused on developments to improve the quality of beauty services.

• Journal of Families and Better Life
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• v.29 no.5
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• pp.19-32
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• 2011

This study aimed to examine how emotional experience, counselor activity self-efficacy, and job stress affect counselors' burnout. Participants comprising 321 counselors intotal were surveyed on burnout, emotional experience, counselor activity self-efficacy, and job stress. The collected data were analyzed through Cronbach's ${\alpha}$, Pearson's correlation, and stepwise multiple regression. The findings were as follows: 1) Emotional clarity, session management self-efficacy, the job stress of the working environment, counseling challenges self-efficacy and job stress related to interpersonal relationship were significant predictors of counselors' burnout. 2) Counselor activity self-efficacy partly played a mediating role between emotional experience and burnout.

• Journal of Korean Clinical Health Science
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• v.5 no.3
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• pp.915-924
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• 2017

Purpose. The purpose of this study was to investigate the influence of emotional intelligence, ego-resilience and communication competence in nursing students. Methods. Data was collected from a group of 146 nursing students by means of self reported questionnaires about emotional intelligence, ego-resilience and communication competence in nursing students from the period between February 18, 2017 to March 19, 2017. Results. There were positive correlations between emotional intelligence, ego-resilience and communication competence. Factors influencing the communication competence of nursing students were ego-resilience (${\beta}=.42$, p<.001), Academic achievement (${\beta}=.38$, p=.003)and emotional intelligence (${\beta}=.24$, p=.026). These factors explained 54.8% of the variance in the participants' communication competence (F=60.15, p<.001). Conclusions. In conclusion, strategies for increasing emotional intelligence and ego-resilience of nursing students' ego-resilience, should be developed to improve the communication competence of nursing students.

• Journal of the Korea Safety Management & Science
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• v.11 no.4
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• pp.127-137
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• 2009

The purpose of this study were to examine the effects of emotional dissonance on customer orientation and service delivery level, and to examine the mediating effects of the customer orientation. In order to verify the relationships and mediating effect, data were obtained from 199 nurses working in a general hospital in Changwon City were analyzed by using SPSS 12.0. and AMOS 5.0. The findings are as follows: Firstly, there was a negative relationship between emotional dissonance and customer orientation. Secondly, there was also a positive relationship between customer orientation and service delivery level. Thirdly, there was also a negative relationship between emotional dissonance and service delivery level. Finally, the customer orientation was a partial mediating effect on the relationship between emotional dissonance and service delivery level. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.20 no.4
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• pp.115-125
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• 2012

The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague support mediated the relationship between constructive culture and emotional labor. In addition, supervisor support and colleague support had a mediating role between defensive culture and emotional labor. This result concludes that flight attendants positively accept the essential manuals and safety regulations in the special working condition with a unified team service. Furthermore, the results show that social supports are an important job resource for flight attendants helping them reach their work-related goals.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.15 no.4
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• pp.45-52
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• 2007

This study testifies the proposition that in the case of high emotional organizational commitment, through employees perform surface acting, they feel high personal accomplishment. Data was collected from 158 flight attendants of two airlines in Korea. From the hierarchical regression analysis, we could conclude such as follows. First, emotional organizational commitment has a positive effect on surface acting. It means that because employees with high emotional organizational commitment accept organizational goals as theirs, they are willing to perform surface acting. Second, surface acting has a positive effect on personal accomplishment. It means that surface acting has a "positive" side as well as negative one. Third, according to above results, organizations should try to take measures to increase the emotional organizational commitment of flight attendants.

• Journal of Fisheries and Marine Sciences Education
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• v.22 no.3
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• pp.420-430
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• 2010

The purpose of this study was to develop poetrytherapy program and to test it's effect on emotional intelligence of middle school students. Sixty-six(male 33, female 33) middle school students participated in this study. Thirty-three students were assigned to experimental group and control group respectively. The program which is composed of 14 sessions was applied to experimental group for 16 weeks. Subjects completed Emotional Intelligence Test. Collected data were analyzed using t-test and ANCOVA. The results of statistical analyses showed that there were statistically significant differences in emotional intelligence test scores between experimental group and control group. Based upon these results, it is concluded that poetrytherapy program was effective in improving emotional intelligence of middle school students.