• 한국생활과학회지
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• 제14권1호
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• pp.193-208
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• 2005

The purpose of this study is to find out not only customer demands and satisfaction with service quality in restaurants, but the difference between customer satisfaction and employee practice. This study also identifies the factors affecting customer satisfaction. For the purpose, 116 copies of a questionnaire for employees and 213 for customers were analyzed with frequency, percentile, mean, multiple regression analysis, T-test, one-way ANOVA, and Duncan's Multiple range test, using SPSS/WIN 10.0 program. The major findings obtained in this study are as follows: First, customer demands were affected mostly by educational level among socio-demographic variables. Second, customer demand for service quality was not fully being met, considering customer satisfaction level. Third, employee practice was generally above customer satisfaction. Fourth, One of the variables that chiefly affect customer satisfaction was demand for information and facilities.

• 통상정보연구
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• 제13권4호
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• pp.463-484
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• 2011

본 연구의 목적은 한국의 교육서비스 수출활성화를 위해 대학교육 서비스품질의 평가요인과 속성을 도출하고 중국인 유학생들을 대상으로 각 요인들의 중요도와 만족도에 대해 어떻게 인식하는지를 실증 조사하였다. 본 연구에서는 다음과 4가지 연구문제를 제시하였다. 첫째, 대학교육 서비스품질 요인의 중요도 평가에 국립대 재학 유학생과 사립대 유학생간에 차이가 존재하는가? 둘째, 대학교육 서비스 품질 만족도에서 국립대 재학 유학생과 사립대 유학생간에 차이가 존재하는가? 셋째, 대학교육서비스 품질요인의 중요도 평가와 만족도 평가 간에 차이가 존재하는가? 넷째, 한국 대학교육 서비스품질 평가요인의 전반적 한국 대학교육서비스품질 만족에 미치는 상대적 영향력은 어떻게 다른가? 검증결과, 첫째, 국립대와 사립대 중국인 유학생들의 대학교육 서비스품질 중요도평가에 차이가 없는 것으로 나타났다. 둘째, 품질만족도에서 관계복지요인에서만 국립대와 사립대 간의 만족도 차이가 나타났다. 셋째, 국립대와 사립대 모두 서비스품질요인 중요도에 비해 실제 만족하는 정도와는 1% 유의 수준에서 매우 유의적인 차이가 있는 것으로 나타났다. 넷째, 강의요인과 교육시설요인만이 대학의 전반적 교육서비스 품질 평가요인 만족에 통계적으로 유의한 것으로 나타났다. 전반적 만족도에 대한 영향력은 강의요인이 교육시설보다 더 컸다. 본 연구의 결과는 대학당국이 외국학생 유치전략 수립 시교육서비스와 관련된 품질차원들을 중심으로 외국인 유학생을 위해서 적절한 시스템과 적절한 방안을 세워야 한다는 점을 시사한다.

• 한국식생활문화학회지
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• 제26권1호
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• pp.63-71
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• 2011

The purpose of this study was to establish different levels of learning satisfaction concerning bakery and confectionery institute students in relation to their educational environment as well as to determine the relationships between variables. A questionnaire was distributed to 260 students enrolled in the bakery and confectionery institute at Gyeongju in the Pohang and Ulsan area, and 242 were used in the final analysis. Collected data were statistically analyzed using SPSS 12.0 Windows. Results of this study can be summarized as follows. The students were mostly satisfied with the learning environment and teaching methods of the institute. A significant difference was observed between male and female students for recognizing teaching methods and major recognition. Furthermore, the educational environment and major recognition of students were positively related with learning satisfaction. Therefore, the staff at the bakery and confectionary institute should provide the proper curriculum and facilities for the students.

• 융합보안논문지
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• 제23권3호
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• pp.83-91
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• 2023

연구 목적은 경호학과 학생들의 물리보안 관련 교육서비스품질이 대학생활만족과 학업지속결정에 어느 정도영향을 미치고 있는지 검증하는데 있다. 이를 위해 대학에서 물리보안 교육을 받고 있는 200여 대학생들을 대상으로 2023년 4월 10부터 28일까지 설문조사를 실시하였다. 설문내용에서 변수를 "첫째 교육서비스품질, 둘째 대학생활만족, 셋째 학업지속결정"로 나누어 구성하였으며 이를 토대로 3개의 연구가설을 선정하였다. 분석결과, 연구모형을 살펴보기 위해 회귀분석을 산출하고 그 결과 3개의 연구가설 중에서 "교육서비스품질 ⇨ 대학생활만족, 대학생활만족 ⇨ 학업지속결정"은 통계적으로 유의하게 산출되어 채택되었으나, "교육서비스품질 ⇨ 학업지속결정"은 유의하지 않는 것으로 나타나 기각되었다. 학생들을 대상으로 실시한 설문조사 결과 학생들이 학업지속의향을 높이기 위해서는 대학생활만족이 우선되어야 한다.

• 융합정보논문지
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• 제11권10호
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• pp.74-83
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• 2021

본 연구의 목적은 간호대학생을 대상으로 교육서비스품질을 교육프로그램, 교수, 교육환경, 명성과 취업으로 구성하여 학생만족을 통한 행동의지에 미치는 영향을 파악하고자 하였다. 경남 1개 대학 간호대학생 350명을 대상으로 설문 조사를 하였으며, 최종 321부를 SPSS 21.0과 AMOS 21.0 프로그램을 사용하여 통계분석을 하였다. 연구결과를 요약하면 다음과 같다. 간호대학생이 인지하는 교육서비스품질의 구성개념 모두 학생만족에 유의한 정(+)의 영향이 있으며 명성과 취업, 교육프로그램, 교육환경, 교수의 순으로 영향력의 차이가 있음을 확인하였다. 또한, 학생만족은 행동의지에 유의한 정(+)의 영향이 있음을 확인하였다. 따라서 간호대학생의 교육서비스품질을 높이기 위한 질 관리가 필요하며 영향력의 상대적 크기를 반영하여 체계적인 관리가 요구된다.

• 농촌지도와개발
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• 제9권2호
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• pp.215-231
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• 2002

The objectives of this study were (1) to measure the level of satisfaction on rural for local public service. (2) and analyse variables related to the public service. Reviewing the literature and related studies for theoretical framework, Six criteria characterize public service : (1) responsiveness. (2) convenience, (3) speed, (4) correctness, (5) pleasantness, (6) equality, which are reflected in the instrument of this study. By the results of analysis, two dimensions (convenience, responsiveness) and total satisfaction are related to their residential lengths of the same rural area. For the total public service satisfaction gender, age, educational level, income level, occupation, and residential years explained in 13.3% For the convenience dimension their variables accounted for 22.4%. For responsiveness dimension their variables interpreted in 23.2%. For speed and correctness dimension their variables explained in 21.6%. For pleasantness dimension their variables accounted for local public services in 15.3%. For equality dimension their variables explained in 16.2%.

• 교육시설 논문지
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• 제24권6호
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• pp.37-44
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• 2017

This study is about user satisfaction of the Junior College Library based on its characteristics of space composition. For this, we studied characteristics of space composition targeting the libraries in colleges in Seoul and Gyeonggi-do. First, in case of study of characteristics of space composition for books and library data, student satisfaction for traditional and normal library areas was high. It means that the service based on library areas should start from normal library areas as well as there is a change about space as the type of data in libraries change to electric data and multimedia. Second, If we look at the space for a reader and a user, satisfaction for a normal reading room was high. we can also see that satisfaction for a computer room and a multimedia reading room was not higher but still high. Also, the reason why satisfaction for a multimedia reading room that provides various activities was high was that the complex of a library space is needed to provide users with various activities. Third, in case of space for programme function and meeting, satisfaction for the room of video information and the group study room was high. we can see that user satisfaction for the space got high basically when a user is satisfied with the proper information technology based on interaction Fourth, as a result of variance analysis of 3 spaces of Junior College Library and the services, the size of the space of service does not influence user satisfaction directly. Even the space is small, if it decorates variously like with a lighting for a user, a window seat to meet the nature of users and has specific factors such as space reservation using internet, user satisfaction is high. If we summarise the result of this study, to make user satisfaction for speace in a Junior College Library higher, not just we need to try to make it extend as a educational, a cultural place but we also need to accept the student's requirement that the space also needs to be extend as a complex cultural space.

• 가정과삶의질연구
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• 제32권4호
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• pp.23-39
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• 2014

The purpose of this study is to examine if there is any difference due to the general characteristics of middle school students who are beneficiaries of educational welfare services and a special quality of use about educational welfare services. Additionally, the examination has been performed to understand the relationship that exists between the satisfaction about educational welfare services, and adaptation to school life and self-respect of middle school students who are beneficiaries of educational welfare services. The results of the study showed meaningful higher scores by male students than female students only in the environmental adaptation area among lower areas in school life adaptation due to sex. Due to school year, third-year students showed meaningful high scores in school life adaptation. The satisfaction about programs in each area of educational welfare services of middle school students who are beneficiaries of educational welfare services showed a meaningful static relationship with school life adaptation. The inspection of the relationship between satisfaction about educational welfare services and 5 lower areas of school life adaptation showed statistically meaningful results in the order of adaptation to the teacher, adaptation to the environment and adaptation to the class, which are lower areas. The examination on the relationship between self-respect and adaptation to school life showed that self-respect has a static relationship with all lower areas of school life and overall school life adaptation. However, no meaningful relationship was shown between the satisfaction about educational welfare services and self-respect. Also, it was found that the factors of grade, self-respect, the number of service utilization have an effect on school life adaptation. This study has some limitations. But in this study, which is different from other studies which dealt with students who had used partial areas of educational welfare services, students who were using all 4 areas of educational welfare services were selected as subjects. In addition, this study is significant in that basic data has been offered for establishment of a policy on educational welfare services in middle schools in the future.

• 디지털융복합연구
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• 제12권6호
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• pp.79-91
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• 2014

본 연구는 상인대학 소상공의 교육서비스 품질이 학생만족과 행동의도에 어떠한 상관성이 있는지에 관하여 살펴보았다. 이를 위하여 교육서비스 품질과 학생만족 및 행동의도 간에 요인관계를 기존 문헌과 선행연구를 중심으로 살펴보고 분석 대상으로 상인대학 교육을 이수한 전통시장의 상인을 대상으로 수도권 지역의 총 450명을 대상으로 설문 조사를 하였다. 연구결과 첫째, 교육서비스 품질과 학생만족 및 행동의도 관계에서는 유형성을 제외하고 유의한 영향을 미치는 것으로 분석 되었고, 둘째, 학생만족은 교육서비스 품질과 행동의도의 관계에 긍정적 매개효과가 있는 것으로 조사되었다.

• 산업경영시스템학회지
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• 제45권4호
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• pp.210-216
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• 2022

The army is concerned about the decrease in enlistment resources due to the low birth rate and the weakening of military combat power due to the shortening of the military service period. Now, the military's quantitative growth is no longer limited and it is a time for qualitative growth. To this end, the Army has been applying the Israeli learning method Havruta to recruit training to improve the quality of training since 2019. After applying Havruta, several scholars have studied the effect of recruit training applying Havruta. As a result, it was verified that recruit training applying Havruta improves the inner motive, creativity, and military service value of trainees. This study investigated how trainees' inner motive, creativity, and military service value affect their satisfaction and achievement. In addition, it was studied whether the effect of recruit training applied with Havruta on achievement differs according to the educational background (high school graduate or higher) and military family (professional soldiers within 4th degree) of the trainees. To this end, a survey was conducted on 472 recruits, and the structural relationship between each variable and the moderating effect were analyzed using the structural equation model. As a result of the study, military service value did not affect training satisfaction. Also, there was a difference in the effect of creativity on training satisfaction according to the educational background of new recruits, and there was a difference in the effect of military service value on training satisfaction and training achievement according to military family members. The purpose of this study is to contribute to the improvement of the army's recruit training development plan and effective training system.