1 |
Taylor, S. A. & Baker, T. L., "An assesment of the relationship between Service Quality and Satisfaction in the formation of Consumer's Purchase intention", Journal of Marketing, Vol. 70, pp. 163-178, 1994.
|
2 |
Joo-Sung Park, Jong-Ho Kim & Yong-Seop Shin, "The Effects of University education Service Quality Factors on the Students' Satisfaction, Intention of Continuing Studies, and word-of-Mouth", Asia Marketing Journal, Vol. 4 No. 4, pp. 51-74, 2002.
|
3 |
Kyu-Hwan Choi, "An Effects of Evaluation on the Satisfaction and Behavioral Intention in Tourism Education", Journal of Consumption Culture Research, Vol. 8, No. 1, pp. 135-152, 2005.
|
4 |
Bettencourt, L. A., "Customer Voluntary Performance : Coustomer As Partmersin Service Delivery", Journal of Retailing, Vol. 73, No. 3, pp. 383-406, 1997.
DOI
ScienceOn
|
5 |
Cronin, J. J., Brady, M. K. & Hult, G. T. M. "Assessing the effects of Quality, Value, and Customer Satisfaction on Customer behavioral intentions in Service environments", Journal of Retailing, Vol. 75, No. 2, pp. 193-218, 2000.
|
6 |
Boulding, W., Kalra, A., Staelin, R. & Zeithaml, V. A., "A Dynamic Process model of Service Quality form Expectation to Behavioral Intentions", Journal of Marketing Research, Vol. 30, No. 1, pp. 7-27, 1993.
DOI
ScienceOn
|
7 |
Hyun-SookSeo, "Analysis of Casuality Relation Between Causes & Effects of Multi-dimensional Convenience", Ph. D. Dissertation, Kyunghee University, 2010.
|
8 |
In-HoHwang, "A Study on the Measurement of Education al Service Quality and Structural Causality of Student Satisfaction", Ph. D. Dissertation, Gyeongsang National University, 2005.
|
9 |
Geum-Soon Hong, "A Study on Each Level of Educational Service Quality on Customer's Satisfaction and Loyalty : Focused on Quality of College Educational Service", Ph. D. Dissertation, MyongJi University, 2006.
|
10 |
Betz, E. L., Klingensmith, J. E. & Menne, J. W., "The Measurement and Analysis of College Student Satisfaction", Vol. 3, pp. 110-118, 1970.
|
11 |
Lee, H. S., Lee, Y. K., & Yoo, D. K., "The determinants of Perceived Service Quality and Its relationship with Satisfaction, Journal of Services Marketing, Vol. 40, No. 3, pp. 217-231, 2000.
|
12 |
Owlia, M. S., "Aspinwall, E. M.," A model for the measurement and improvement of quality in engineering education", Advances in Industrial Engineering applications and practice, Vol. 1, No. 1, pp. 1150-1155, 1996.
|
13 |
Dobbins, T. R., "Experiential Components of agricultural teacher education". Unpublished Doctoral Dissertation, Virginia Tech, Blacksburg, VA: Virginia Polytechnic Institute & State University, 1999.
|
14 |
Joo-Woo Kim, Yong-Gu Kim, "Effect of Eduction Service Quality affecting Student Satisfaction in Cyber University", The Journal of digital Policy & Management, Vol. 8, No. 3, pp. 115-127, 2010.
|
15 |
Hyun-Joo Hwang, "A Study on Measuring the Quality of University Services-with emphasis on the relation ship with the students' intention of re-enrollment", Ph. D. Dissertation, Chungnam National University, 2002.
|
16 |
Kyung-Cheol Lee, "A Study on the Effect of Evaluative Criteria in College education Service on Service Quality, Student satisfaction and Behavioral Intention", Ph. D. Dissertation, Sang Myung University, 2006.
|
17 |
Ji-Eun Oh, Dae-Kwon Kim, "An Exploratory Study on the University educational Service Quality Evaluation-Focusing on Undergraduate Students Majoring in Tourism-", Korean Journal of Hotel Administration, Vol. 17, No. 6, 2008.
|
18 |
Sun-Yong Park, "The Association among Educational Quality, Student's Satisfaction and Behavioral Intention", Ph. D. dissertation KyungPook National University, 2011.
|
19 |
Jae-Gab Yu, "A Study on Relationship Patterns of the Service Quality Variables for the University Online/offline Lectures", Ph. D. Dissertation, Chungnam National University, 2011.
|
20 |
Myung-Ho Park & Hyung-Ji Jo, "Reconceptualization of Customer satisfaction", Asia Marketing Journal, Vol. 1, No. 4, pp. 126-151, 1999.
|
21 |
So-Yon Jun, "The Effects of Perceived Quality Factors on the Customer Loyalty : Focused on the Analysis of Difference between PB and NB", Ph. D. Dissertation, Hanyang University, 2009.
|
22 |
Kun-Hee Park, "The influence of perceived educational Service quality on students satisfaction and relationship marketing of students majoring in dance", The Korean Journal of Physical Education-Humanities and social Sciences, Vol. 48, No. 6, pp. 463-473, 2009.
과학기술학회마을
|
23 |
The Seoul Institute "Traditional Market Research Report and Activation Satatus of Seoul", pp. 1-2, 2012.
|
24 |
http://ko.wikipedia.org
|
25 |
Agency for Traditional Market Administration. 2011
|
26 |
Parasuraman, A., Zeithaml, V. A. & Berry, L. L., "SERVQUAL: A Multiple-item Scale for Measuring Customer Perception of Service Quality", Journal of Retuiling, Vol. 64, No. 1, pp. 12-40, 1988.
|
27 |
Hill, F. M., "Managing Service quality in higher education: the role of the student as primary consumer", Quality Assurance in Education, Vol. 3, No. 3, pp. 10-21, 1995.
|
28 |
Cuthbert, P. F., "Managing Service quality in HE: is SERVQUAL the answer? Qart1", Managing Service Quality, Vol. 6, No. 2, pp. 11-16, 1996.
|