• 품질경영학회지
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• 제46권3호
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• pp.659-676
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• 2018

Purpose: Although emotional intelligence(EI) is seemingly related to the service-oriented citizenship behaviors(OCB) of contact employees who are directly interacting with customers, there are only a few studies examining the relationship between the two. This study attempts to provide empirical evidence for a link between EI and service-oriented OCB. In addition, when EI affects service-oriented OCB, this present study identifies which emotional labor strategy between surface acting and deep acting is to be chosen. Methods: The data of EI, service-oriented OCB, surface acting, and deep acting were collected from 142 sales employees who provided services in four large domestic department stores. Hierarchical regression analyses were performed to verify empirically the main effects between EI and service-oriented OCB and mediating effects of emotional labor strategy. Results: The results show that EI is significantly related to service-oriented OCB in the current sample. Results also indicate that the deep acting rather than surface acting reveals a mediating effect in the process of EI affecting service-oriented OCB. Conclusion: The results of this study shows that EI which has a conceptual basis for OCB, can be extended to service-oriented OCB, The results also contribute to expanding the understanding of the relationship between EI and service-oriented OCB by testing the effect of EI on service-oriented OCB through deep acting. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

• 한국식생활문화학회지
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• 제27권4호
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• pp.354-366
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• 2012

The objective of this study was analyze the relationship among emotional intelligence, job attitude (job satisfaction, organizational commitment, turnover intention), and organizational performance in kitchen staff. A survey collected data from foodservice employees (N=611). Statistical analyses were completed using SPSS Win (17.0) for descriptive analysis, reliability analysis, factor analysis, t-test, correlation analysis, and AMOS (7.0) for confirmatory factor analysis and structural equation modeling. The main results of this study were as follows. The four EI (Emotional Intelligence) dimensions significantly correlated with age. The mean of the job satisfaction score was 3.24. The organizational commitment score was 3.54. The organizational commitment score was higher for 'loyalty' factor than for 'sense of belongs' factor. The mean of organizational performance score was 3.61. The four EI(Emotional Intelligence) factors were significantly correlated with job satisfaction (organizational commitment, organizational performance, and turnover intension). Structural equation modeling found that emotional intelligence had positive effects on job satisfaction, organizational commitment, and organizational performance, whereas job satisfaction and organizational performance had positive effects on organizational performance. Therefore, this study found that emotional intelligence had direct and indirect effects on organizational performance.

• 아동학회지
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• 제28권2호
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• pp.235-250
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• 2007

The purpose of this study was to develop Emotional Intelligence(EI) educational program for Korean-American children. This program was developed on the basis of instructional designing theory, and its effctviveness was investigated by empirical research. A total of 100 ten- and thirteen-year-old children attending a Korean school in the state of Minnesota, USA, participated in the research. The treatment consisted of 12 courses carried out over 12 weeks. When the emotional intelligence of the experimental and control group were compared at the end of the application, the experimental group showed significantly higher scores than control group on the EI and emotional regulation scores.

• The Journal of Asian Finance, Economics and Business
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• 제7권1호
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• pp.183-193
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• 2020

This study presents a more comprehensive approach to investigate how Emotional Intelligence (EI) is associated with performance. Previous research has revealed that EI is related to positive outcomes such as better performance, life satisfaction and career success. However, in most research of EI, this factor has been investigated independently from the effect of contextual factors and other individual characteristics. This study extended the research on the impact of EI on student performance by simultaneously examining the impact of EI, individual factors - (1) Perseverance of Effort, (2) Goal Consistency and (3) Goal Clarity and learning environment factors - Program Fit in one study. The results based on the data collected from 1,117 students in Vietnam largely support the hypothesis that that EI was an important but not the only factor affecting the student performance. MANOVA and post-hoc analysis indicated that both individual and environmental factors better predicted performance than EI could. These results suggest that the impact of EI on individual performance is more complicated than what we have already known. Future study is encouraged to investigate both the mechanism through which EI impact individual performance and the interaction between EI and other factors that moderate the EI - performance relationship.

• The Journal of Asian Finance, Economics and Business
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• 제8권8호
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• pp.513-524
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• 2021

Many organizations have realized that to stand out in today's competitive business world, they need not only academic skills but also emotional intelligence (EI). This study aims to investigate the relationship between EI and the organizational performance of university teachers. The convenient sampling technique has been used to select 200 respondents from 25 universities, and a self-administered research instrument has been employed to collect data from the respondents. The reliability test of items is confirmed by Cronbach's Alpha test using SPSS. Factor analysis has been used to find out the significant constructs of EI, which influence organizational performance. Likert scale and multivariate regression analysis have been used for measuring questionnaire items and testing hypotheses. The key outcomes of this study suggest that interpersonal competence, job performance, effective leadership, motivation and creativity, and social competence have a vital influence on organizational performance. The study also reveals that a decision-making system should be developed and the policymakers and concerned authorities should give more emphasis on key variables of EI that are affecting the advancement of higher education. Further investigation is encouraged to identify the mediating and moderating effects of EI on the relationship between employee work engagement and job performance in the organization.

• 가정과삶의질연구
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• 제20권2호
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• pp.123-134
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• 2002

This study examined the effects of children′s personality traits on children′s emotional intelligence. The Subjects were 1060 5th graders of elementary schools located in four cities of Seoul, Suwon, Daejeon, and Daegu, Korea. The results indicated that girls in general showed more of the positive personality traits and higher emotional intelligence(EI) than boys did. Reflectiveness and sociability among seven personality factors had positive effects on all of the four EI factors. Responsibility factor of personality positively affected "self-regulation and emotion utilization" of both boys and girls, while activity factor had a positive effect on "other-regulation and self-expression". Stability had a possitive effect on "self-regulation and emotion utilization" among girls, whereas superiority had a negative effect on "empathy" among boys.

• 대한간호학회지
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• 제53권6호
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• pp.571-583
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• 2023

Purpose: This study used a self-deterministic approach to explore the relationship between emotional intelligence (EI), academic motivation (AM), and achievement among health science students. Methods: A descriptive cross-sectional study was conducted in three cities of Saudi Arabia (Dammam, Riyadh, and Jeddah). A convenience sample of 450 students was incorporated using the multistage cluster sampling technique. The online survey contained three sections: students' basic data and academic achievement level, the modified Schutte self-report inventory, and the Academic Motivation Scale lowercase. Results: This study revealed moderate overall scores for EI (57.1%), AM (55.6%), and grade point average (GPA) (57.6%). The overall EI score, its domains, and GPA had significant positive correlations with overall AM and intrinsic and extrinsic motivation (p < .01). Amotivation had an insignificant correlation with GPA (p < .05), but it was negatively correlated with EI and its domains (p < .01). Multiple regression analysis proved that EI domains predicted 5.0% of GPA variance; emotions appraisal and expression (β = .02, p = .024), regulation (β = .11, p = .032), and utilization (β = .24, p < .01). EI domains also predicted 26.0% of AM variance; emotions appraisal and expression (β = .11, p = .04), regulation (β = .33, p < .01), and utilization (β = .23, p < .01). Moreover, AM predicted 4.0% of the variance in GPA; intrinsic (β = .25, p = .004) and extrinsic (β = .11, p = .022) motivation. AM also predicted 25.0% of the variance in EI: intrinsic (β = .34, p < .01) and extrinsic motivation (β = .26, p = .026). Conclusion: EI and AM have a bidirectional influence on each other, significantly shaping the GPA of health sciences students in Saudi Arabia, where intrinsic motivation has a predominant role. Thus, promoting students' AM and EI is recommended to foster their academic achievement.

• 한국융합학회논문지
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• 제8권2호
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• pp.35-42
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• 2017

본 연구의 목적은 정신병리를 겪고 있는 정신건강의학과 환자들의 정서 지능의 특징을 능력 모델에 근거하여 살펴보는 것이다. 이를 위해 2가지 대별되는 정서 지능 측정치 즉, 수행기반 검사와 자기보고식 검사 결과를 비교했다. 자기보고가 가능한 환자들 중 정신증 유무로 구분(각 30명, 32명)하여 전체 지능지수에 유의한 차이가 없음을 확인한 후, 두 집단의 정서 교양 검사(수행기반)와 특성 메타-기분 척도(자기보고식) 점수를 독립 표본 t-test로 분석하였다. 분석결과, 정신증적 집단이 비-정신증적 집단에 비해 수행기반 정서 지능 측정치가 통계적으로 유의하게 낮은 반면, 자기보고를 통해 측정된 정서 지능 측정치는 반대 양상을 보였다. 이와 같은 불일치는 정서 지능 측정방식의 차이에서 기인하는 것으로, 정신병리를 겪는 환자들의 정서지능을 평가할 경우에는 수행기반 검사와 자기보고식 검사의 융합적 사용이 중요함을 시사한다.

• Asia pacific journal of information systems
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• 제33권3호
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• pp.624-651
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• 2023

The study makes several contributions to not only the adoption literature by examining the influence of Emotional Intelligence (EI) and Big-Five traits on adoption of Augmented Reality (AR) but also given its utility in both industry and research, it contributes to the interesting inter-disciplinary domain of psychology, information systems, and human behaviour. A quantitative based approach using a sample of 275 respondents was undertaken. It is found that emotional intelligence influence both perceived ease-of-use and perceived usefulness. They in turn influence intention to use. Another important observation is that personality traits (openness and agreeableness) have a significant moderating effect on the relation between attitude and intention to use AR. This research will help academicians and executives working on the adoption of AR in various sectors ranging from retail industry to the education sector. The originality of this study is that it explores the impact of EI on the acceptance of AR and helps in extending the literature in interdisciplinary research.

• 한국콘텐츠학회논문지
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• 제19권9호
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• pp.293-307
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• 2019

현재 사회복지서비스에 대한 지속적인 욕구증가와는 반비례로 사회복지사의 열악한 복지수준은 큰 사회적 문제이다. 특히 사회복지사의 감정노동은 심각한 실정이다. 본 연구는 사례관리 사회복지사의 감정노동이 고객지향성에 미치는 영향을 규명하였다. 또한 구성원들의 감성지능과 리더-구성원 교환관계의 조절효과를 실증분석 하였다. 주요 분석결과는 다음과 같다. 첫째, 감정노동의 표면행위는 고객지향성에 부정적인 영향을 주었고, 내면행위는 긍정적인 영향을 주었다. 둘째, 감성지능은 감정노동의 표면행위와 고객지향성의 관계에서 조절효과를 나타냈다. 또한 감성지능은 표면행위가 고객지향성에 미치는 부정적 영향을 약화시키는 조절효과를 가지고 있었다. 셋째, 리더-구성원 교환관계는 감정노동의 내면행위와 고객지향성의 관계에서 조절효과를 나타냈다. 또한 리더-구성원 교환관계는 내면행위가 고객지향성에 미치는 긍정적 영향을 강화시키는 조절효과를 가지고 있었다. 이러한 연구결과를 바탕으로 논의가 제시되었으며, 향후 연구를 위한 제언도 제시하였다.