• Title/Summary/Keyword: Customer needs

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A Case Study on the Quality Evaluation of the Leading Small Domestic Appliances in the Global Market - Focusing on the Food Dehydrator - (세계 시장을 주도하는 소형 가전의 품질평가 사례 연구 - 식품건조기를 중심으로 -)

  • Kim, Youn Sung;Kim, ChongMan;Sirh, Jin-Young;Lim, Sung-Uk;Choi, Jeongil;Kim, Seo-Young
    • Journal of Korean Society for Quality Management
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    • v.42 no.2
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    • pp.253-264
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    • 2014
  • Purpose: The aim of this study is to gain a competitive advantage in the global marketplace by examining the current situation of three domestic Food Dehydrator companies' products. Food Dehydrators are sort of small domestic appliances(SDA), first introduced by Korean companies. Furthermore, this study suggests the improvement plans in the rapidly changing world situation. Methods: Evaluate through comparing three domestic Food Dehydrator companies' products based on the PQI(Premium Quality Index) model, developed by product quality evaluation experts group. Results: At first, we classified evaluation factors into three parts - usability quality, emotional quality - and each of the factors includes sub factors. Under this condition, the results of this study are as follows; the brand quality is remaining at a high satisfaction level compare to other two factors but emotional quality is assessed to be low. This study has shown at customers consider brand and usability quality factors as the most important factor due to the nature of the product. Conclusion: As the possibility of increasing customer needs such as product design and sensitive quality besides usability quality has risen in a competitive global market, the manufacturing companies in Korea are recommended to put forth the necessary effort to improve their product quality, especially in terms of emotional quality.

A Study on the Development of Performance Evaluation Model Utilizing BSC(Balanced Score Cards) for Construction Firms (균형성과지표(BSC) 개념의 건설기업 성과평가모델 개발에 관한 연구)

  • Shin Kyoo-Chul
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.27-34
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    • 2002
  • Utilizing information and knowledge is one of the major objectives in the management of construction firm. This trend has been developed both inside of the firms and overall industry-wise. Therefore conventional methods of performance evaluation based on the financial statements such as balance sheet under GAAP(Generally Accepted Accounting Principles) are not sufficient to cover various Performance of constriction firms. Core competency of construction firms needs to be evaluated by the new performance evaluation model. In this research, the concept of BSC (Balanced Score Cards) is utilized to develop the performance evaluation model for construction firms considering four major performance indicators including financial perspective, customer perspective, learn and growth perspective, anti internal business perspective. A model of performance evaluation including criteria is proposed to evaluate construction firms based on their vision and strategy.

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A Study on ISO 9001:2000 for Scientific and Technological Information Service (과학기술 정보유통 품질경영시스템 (ISO 9001:2000)에 관한 연구 - 한국과학기술정보연구원의 ISO 9001:2000 인증 사례 연구 -)

  • Kim Sang-Kuk;Seo Tae-Sul;Lee Jae-Kwang
    • Journal of the Korean Society for Library and Information Science
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    • v.38 no.3
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    • pp.85-101
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    • 2004
  • The revolution of information in information society innovates a lot of business processes. and the renewed processes contribute new paradigms of the 21th century. As one of the revolutions, ISO 9000 becomes a standard for developing efficient quality management systems which provide any-time and any-where environments satisfying customer needs. Thus, it becomes important to research on quality management systems for improving quality in information flowing and service domain. In this paper, we describe the applicable direction and the case study of ISO 9001 : 2000 which establishes quality management systems in the domain and hope to help for the Quality enhancement.

A Study on Improvement of Residential Environment Service in Rural Village by Applying Service Design Methodology - Focused on Dosan 2-ri Village, Janggok-myeon, Hongseong-gun, Chungcheongnam-do - (서비스 디자인 방법론을 적용한 농촌 마을 주거환경 서비스 개선 연구 - 충청남도 홍성군 장곡면 도산2리 마을을 중심으로 -)

  • Yu, A-Hyeon;Cho, Kwang-Soo;Kim, Sang-Bum
    • Journal of the Korean Institute of Rural Architecture
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    • v.22 no.3
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    • pp.49-60
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    • 2020
  • The purpose of this study utilizes the service design methodology centered on the lives and experiences of rural residents, who are the main beneficiaries of the service, to derive specific problems and needs, and to propose a service improvement plan suitable for the rural residential environment. The study selected Dosan 2-ri Village, Hongseong-gun, Chungcheongnam-do as the target of the survey, used personas and Customer Journey map of service design method to derive specific core issues and insights from the village residents. By developing this, the final five service directions for 'Air care service', 'Self-driving garbage collection and treatment service', 'Emergency/disaster networking service', 'Contaminant removal service' and 'Mobility share service' were derived and presented according to each key keyword. This study is not just a study to grasp the actual conditions of the rural residential environment, but it focuses on the lives and experiences of rural residents and extracts elements that can respond to changes in the lifestyles and patterns of the residents. It can be used as a basic material for more realistic improvement of rural residential environment and service development research. Most of the existing studies on residential environments and spaces is focused on urban areas, and there is a limit to the use of rural areas in residential areas. Therefore, by making recommendations for improvement of residential environment services suitable for rural areas and by creating residential spaces and environments in rural areas in a comfortable and safe manner, it is thought that it is possible to contribute to improvement of satisfaction in rural areas and improvement of healthy housing welfare as well as to improvement of the quality of life of residents of rural areas.

Logistics Network Design of Eco-Friendly industrial estate -Focused on GILC in Busan- (친환경 산업단지의 물류네트워크 설계 - 부산 국제산업물류도시를 중심으로-)

  • Kim, Woong-Sub;Shin, Jae-Young
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2012.06a
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    • pp.273-274
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    • 2012
  • Companies are facing challenges to have high competitiveness because of continuous oil price rising and CO2 emissions regulations. Thus, companies are trying hard to construct effective logistics and operation system to achieve high customer service quality and saving cost. Also the ec-friendly idustrial complex is needed. Busan is in process to construct GILC(Global Industry Logistics City) in west Busan province to achieve high competitiveness and support lack of industrial complex. To construct this kind of logistics industrial complex, it needs logistics system through proper policy and freight transportation co-operation. Especially, efficient management through logistics hierarchy construction in industrial complex is very important for low cost and eco-friendly point of view. Therefore, this paper aims to analyze logistics system and suggest operation model to present logistics complex construction base data.

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International industrial logistics complex logistics network design (국제산업물류단지 물류네트워크 설계)

  • Shin, Jae Young;Kim, Woong-Sub
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2014.06a
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    • pp.221-222
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    • 2014
  • Companies are facing challenges to have high competitiveness because of continuous oil price rising and CO2 emissions regulations. Thus, companies are trying hard to construct effective logistics and operation system to achieve high customer service quality and saving cost. Also the ec-friendly idustrial complex is needed. Busan is in process to construct GILC(Global Industry Logistics City) in west Busan province to achieve high competitiveness and support lack of industrial complex. To construct this kind of logistics industrial complex, it needs logistics system through proper policy and freight transportation co-operation. Especially, efficient management through logistics hierarchy construction in industrial complex is very important for low cost and eco-friendly point of view. Therefore, this paper aims to analyze logistics system and suggest operation model to present logistics complex construction base data.

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Marketing Mix Factors affecting on Purchasing Intention of Cosmetics Users by Using Kano Model (Kano 모델을 이용한 화장품 구매의도에 영향을 미치는 마케팅 믹스요인에 관한 연구)

  • Choi, Young Jin;Chang, Gyoo Soon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.6
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    • pp.153-161
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    • 2014
  • This study is to contribute to the policy decision of cosmetic industry through analyzing marketing mix factors which affects customers' buying intention. For this study, marketing mix factors that impact on cosmetic customers purchasing intention were collected and chi-square independence analysis of SPSS and qualitative analysis technology of Kano & Timko were used. Analysis reached one conclusion, which factors were maximizing customers satisfaction, shows the price discount policy and recommendation from family and colleague. Product's effectiveness, usefulness and skin compatibility were rated as an one-dimensional quality as those factors were linearly affected when customers needs were satisfied. However product's containers, package design, colors, brand reputation, low and middle price, distribution channel and advertising medias were investigated as an indifferent quality and they were rated as low satisfaction/dissatisfaction coefficient of Timko. Therefore they do not need to invest to those factors too much budget for attaining customers' buying intention.

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The Recent Tendency of Fashion Textiles by 3D Printing (3D프린팅을 이용한 텍스타일 제조 기술동향)

  • Kim, Seul Gi;Kim, Hye Rim
    • Fashion & Textile Research Journal
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    • v.20 no.2
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    • pp.117-127
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    • 2018
  • As an application and potential of 3D printing (3DP) accelerates in diverse industries, the use of 3DP is also increasing in the textile and fashion industry. Since the fashion trend is rapidly changing and there are high demands of customized products for customer segments, research on manufacturing of 3DP textiles has become more important. 3DP textiles have different physical and chemical properties depending on a various 3D printing technologies or materials. However, it is difficult to fabricate 3DP textiles that meets demand of garment such as flexibility, wearability, tensile strength and abrasion resistance so that 3DP in fashion industry relatively has a narrow range of applications compared to other industries. The aim of this paper is to provide a trend of research about manufacturing 3DP textiles by analyzing previous studies according to textile's properties. This paper classifies the five types of 3DP textiles and analyses systematically. First, 3DP textiles blended with existing textiles. Second, 3DP textiles utilizing the structural design of existing textiles. Third, 3DP textiles designed with continuous units. Fourth, 3DP textiles utilizing material properties. Fifth, 3DP textiles based on smart materials. Based on this analysis, future research of manufacturing 3DP textiles needs are identified and discussed.

Characteristics of Interior Space Shown In Public Space of Andree Putman's Design Hotels (안드레 푸트만의 디자인 호텔 공용공간에 나타난 실내공간 특성)

  • Noh, Hyun-Kyoung;Kim, Moon-Duck
    • Korean Institute of Interior Design Journal
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    • v.24 no.1
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    • pp.72-81
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    • 2015
  • The change towards meeting diverse customer needs has started to affect the hotel industry as well. Design hotels emerged as customers demanded differentiated lodging experiences they could not fulfill at franchise hotels which were uniform in style everywhere in the world. Design hotels are meant to provide a new concept of space through unique design sensibility and work of designers, which highlighted the role of interior design. This research analyzes the characteristics of indoor space expressed in design hotel common spaces by the French designer Andree Putman, also known as the founder of boutique hotels and the concept of design hotels. As the original founder of the concept of design hotels, Putman's scope of work stretches wide, from interior design to product design. She is also one of the few French designers with a modernist inclination. The research runs a review on previous literature, characteristics of design hotels according to design tendency, and the association with characteristics of indoor space designed by Andree Putman, followed by case analyses extracted by analyses on design characteristics of common spaces she has designed. The analysis reveals that she creates comfortable yet elegant space, using contrast and fusion arising from negotiation of design styles to interpret space, the sense of spatial balance and understated expression of order through symmetrical structures, diverse creation of space through geometric structuring, highlighting indoor space by utilizing lights as objects, and the heterogeneous harmony achieved by contrasting juxtaposition, and understated formativeness. It is expected that study results would be utilized as methods of new designs of interior space in design hotels.

A Study on the Product Development and Strategy of New Generation Oriented (신세대 지향적 제품개발과 전략에 관한 연구)

  • 곽희준
    • Archives of design research
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    • v.15 no.4
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    • pp.25-32
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    • 2002
  • It has gone that the age of making the products focusing on only the capacity or efficiency, We face the age that only the products which fit the sensitivity of customers. Now, customers attach importance to impressive design, convenience, and satisfaction as well as the quality, cost, and capacity of the products. Under the much plentiful life, it has a limit of exciting customer's interest to pursue the quality, cost and capacity, so we need new design development which can produce more different, better, and newer mood. Recently, past synchronism and standardization have collapsed according to the change of sense of value, customers make much account of their own sensitivity comparing with at any time in much information and visual stimulus, and they would like to purchase the products which satisfy their sensitivity as a way of their image creation and settlement of wants.

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