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http://dx.doi.org/10.7469/JKSQM.2014.42.2.253

A Case Study on the Quality Evaluation of the Leading Small Domestic Appliances in the Global Market - Focusing on the Food Dehydrator -  

Kim, Youn Sung (College of Business Administration, Inha University)
Kim, ChongMan (College of Industrial and Management Engineering, Myongji University)
Sirh, Jin-Young (CenterWorld)
Lim, Sung-Uk (College of Industrial and Management Engineering, Daejin University)
Choi, Jeongil (College of Business Administration, Soongsil University)
Kim, Seo-Young (College of Business Administration, Inha University)
Publication Information
Abstract
Purpose: The aim of this study is to gain a competitive advantage in the global marketplace by examining the current situation of three domestic Food Dehydrator companies' products. Food Dehydrators are sort of small domestic appliances(SDA), first introduced by Korean companies. Furthermore, this study suggests the improvement plans in the rapidly changing world situation. Methods: Evaluate through comparing three domestic Food Dehydrator companies' products based on the PQI(Premium Quality Index) model, developed by product quality evaluation experts group. Results: At first, we classified evaluation factors into three parts - usability quality, emotional quality - and each of the factors includes sub factors. Under this condition, the results of this study are as follows; the brand quality is remaining at a high satisfaction level compare to other two factors but emotional quality is assessed to be low. This study has shown at customers consider brand and usability quality factors as the most important factor due to the nature of the product. Conclusion: As the possibility of increasing customer needs such as product design and sensitive quality besides usability quality has risen in a competitive global market, the manufacturing companies in Korea are recommended to put forth the necessary effort to improve their product quality, especially in terms of emotional quality.
Keywords
Quality Evaluation; Food Dehydrator; PQI(Premium Quality Index);
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Times Cited By KSCI : 5  (Citation Analysis)
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