• Journal of Distribution Science
• /
• v.18 no.10
• /
• pp.77-87
• /
• 2020

Purpose: This study was done to analyze the effect of supervisor-focused impression management behavior of the airline cabin crew on perceived customer empathy. It focused on verifying dual meanings of the crew's emotional expression divided into surface acting and deep acting. Research design, data and methodology: The survey was conducted on cabin crews of two major Korean airlines. The reliability and validity of each variable used in the questionnaire were verified. Then, each hypothesis was analyzed through multiple regression analysis. Results: Firstly, the crew's supervisor-focused impression management behavior had a significant effect only on surface acting of the crew's emotional labor behavior. Among the crew's supervisor-focused IM behaviors, verbal IM behavior had a greater influence on surface acting than non-verbal IM behavior. Secondly, there was no relationship between the crew's supervisor-focused IM behavior and the crew's deep acting. Thirdly, the crew's emotional labor behavior (surface acting & deep acting) had a significant effect on perceived customer empathy. Fourth, the crew's deep acting had a greater influence on perceived customer empathy than surface acting. Conclusions: Cabin crews receive double evaluation from their immediate supervisors and customers. As a result, it was confirmed that the crew's supervisor-focused IM behavior, the crew's emotional labor behavior, and perceived customer empathy were connected process.

• Journal of Navigation and Port Research
• /
• v.42 no.4
• /
• pp.299-310
• /
• 2018

This study examined the significance of the crew's professional consciousness and sought to clarify the differences in the professional consciousness of crew by considering biographical characteristics of the crew and onboard working situations, which were expected to influence the professional consciousness of crew. The empirical analysis showed the crew's individual characteristics such as age, marital status, position in ship organization and nationality significantly influenced professional consciousness. The comparison in the differences of professional consciousness level among crew's nationalities showed that the professional consciousness of Filipino crew was the highest, and in the descending order of Indonesia, Myanmar, Chinese, and South Korea. The analysis results of other variables of on-board working characteristics showed that as crew's satisfaction of welfare increased, crew's professional consciousness increased, whereas the feeling of isolation from home and society had a statistically significant negative (-) impact on crew's professional consciousness. Furthermore, the analysis of multinational crew manning characteristics stated that cross-cultural acceptance did not have a statistically significant impact on the crew's professional consciousness, while cross-cultural adaptability had a statistically significant impact. This study emphasize the importance of the crew's professional consciousness and suggest how to enhance it, which allows crew to continue their career with the charm and pride of their profession.

• Proceedings of the KSR Conference
• /
• 2000.11a
• /
• pp.86-92
• /
• 2000

The crew operation scheduling problem is divided into duty generation and duty allocation. The railway crew roster scheduling(duty allocation) is developed monthly for each crew's office, considering the car types and crew's driving ability. However, it is very difficult to make schedules which assign monthly working hours to each crew evenly. The purpose of this thesis is to minimize the differences between each crew's total duty times and make a rostering table. To minimize the differences among monthly working hours of each crews are grouped according to car type and crew's driving ability and a rostering table which could be shared by the group members is developed. Our approach is to apply the techniques of Constraint Programming in order to solve such problems efficiently. This algorithm is suitable to solve optimization problems which involve many complicated constraints. And including the concept of cost, we suggested the model which enable to make the rostering table with a minimum personnel.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2002.03a
• /
• pp.121-130
• /
• 2002

Though, the disasters of shipboard crew have many types and aspects, most of them are caused by human elements, and the management and the regulations for the crew safety are other elements for the crew disaster. Accordingly, the analysis of the consciousness and understandings on crew's safety management system is one of the important parts to reduce the accident. Therefore, this study made up the questionnaire and assorted the respond of shipping companies, ship's officers and engineers including captains to our questionaries, and analyzed the results to pick out and find their consciousness on the crew disaster. And also, this study is to make proposals to prevent and reduce the accident.

• Journal of the Korean Society of Systems Engineering
• /
• v.18 no.2
• /
• pp.117-125
• /
• 2022

In the early 2000s, the rapid decline in the fertility rate resulted in a decrease in military resources to maintain the conscription system. In addition, there has been a further decline in the fertility rate in recent years. So, it is necessary to efficiently utilize military resources to prepare for future problems. The Republic of Korea Navy is planning to reduce the number of crew to operate the newly built warships to prepare for this trend of decreasing in troop resources. However, if the number of crew is reduced without reviewing the appropriate number of crew for the operation of the warship, a bigger problem may be encountered in the future. In order to solve this problem, research is being conducted to examine whether the number of crew aboard a warship is appropriate using simulation. However, it is difficult to create a crew simulation model due to the lack of detailed data related to crew operation. In this study, to solve this problem, a method of generating quantitative data using qualitative survey results was suggested, and the process of creating a crew simulation model was performed using this.

• The Korean Journal of Air & Space Law and Policy
• /
• v.33 no.2
• /
• pp.199-224
• /
• 2018

Aviation's safety record continues to improve yearly, especially with respect to passenger and crew injuries and deaths. However, although the number of accidents has decreased over the decades, there are still many events, such as landings short of the runway and runway excursions, both of which pose threats to passenger and crew safety. Surviving any kind of aviation accident depends on the physiological threat and stress of the impact(s), the extent to which the physical structure surrounding the passengers and crew remains intact, and the ability of the passengers and crew to be able to escape the wreckage. The one action that both passengers and crew can carry out to help decrease the likelihood of crash-related injury or death is to assume an emergency brace position. Doing so has been demonstrated over several decades to improve survivability. While cabin crew are taught (and then might have to teach passengers in an emergency about the emergency brace position), passengers in many parts of the world never learn about the brace position unless they are involved in an emergency in which there is time to prepare for the landing. This lack of provision of information is related to the fact that most airlines do not provide information in the preflight safety briefing and some do not even provide the information in the passenger safety cards. Many countries do not require their airlines to do so, a fact, which in turn, is related to the lack of mention of the brace position in ICAO's Annex 6. Until standards and recommended practices are changed at the highest world level, passengers will continue to be deprived of this vital, life-saving information that they can use, potentially to help save their own lives.

• Journal of the Korean Society for Aviation and Aeronautics
• /
• v.27 no.3
• /
• pp.54-69
• /
• 2019

Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2002.03a
• /
• pp.131-140
• /
• 2002

Recently, in the whole fields of industry including shipping business, the conception and importance of Human Factor is very highly and frequently emphasized. But the domestic crew disaster including injury and illness in our shipping business shows higher accident rate than other shipping countries. Therefore the developing of measurec to prevent/reduce the accident is highly required as the marine accident including crew disaster cause enormous loss of property and human life in size and scale. But, because the domestic data regarding the crew accident are relatively insufficient and rare, the developing of these measures has many difficulties. Therefore, this study is to make the concerning data for the useful reference by showing the trend and current situation of crew accidents, assorted by the crew's rank, type of the accident, injured part of the body, cause of the accident, type of ships and type of the works when the accident occurred, by using the each ocean-going shipping company's recent 5 years('95∼'99) data in korea.

• Journal of the Korean Society for Aviation and Aeronautics
• /
• v.28 no.1
• /
• pp.1-6
• /
• 2020

The purpose of this study is to analyze the radiation dose data of the space crew of the flight crew and to present a plan for the health management of the flight crew on the basis of the analysis. The analysis show that the average exposure dose of the flight attendants continued to rise, and the exposure dose of the flight attendants was five(5) times higher than that of the radiation workers. As a way to reduce the effects of cosmic radiation, this paper suggests appropriate personnel allocation by model, balanced allocation of high and low latitude routes by crew according to the aircraft type, and a low altitude flight plan for high latitude flight. This study will help aviation crew members understand cosmic radiation and trust in the company's policies. In the future, it will be necessary to enhance the flight safety of the crew by deriving meaningful results by analyzing data related to cosmic radiation of various routes.

• Journal of Navigation and Port Research
• /
• v.30 no.5 s.111
• /
• pp.421-426
• /
• 2006

Recently, with economic growth and changes of recognition, the many research into vocational disease is in the process of advancing inside and outside of the country and it follows in research and also produce satisfactory results. However, as compared to the crew s service environment, system research into the occupational illness occurring in embarkation service is not accomplished After attacking the occupational illness, only the research to the compensation is conducted Therefore, this study examines law and system of the occupational illness based on basic research into crew's occupational disease and after disease preventing and attacking of the crew, give some legal reform measures to support quick and appropriate.