Browse > Article
http://dx.doi.org/10.12985/ksaa.2019.27.3.054

Effects of Transformational and Authentic Leadership on Crew Member's Job Satisfaction and Organizational Commitment: Mediating Effects of Crew Member's Self-efficacy and LMX  

Kang, Seh hyeon (한국항공대학교 경영학과)
Lee, Yun-Cheol (한국항공대학교 경영학과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.27, no.3, 2019 , pp. 54-69 More about this Journal
Abstract
Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.
Keywords
Transformational Leadership; Authentic Leadership; Job Satisfaction; Organizational Commitment; LMX;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Hoch, J. E., Bommer, W. H., Dulebohn, J. H., and Wu, D. Y., "Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership?", A Meta-Analysis, SAGE Journals, 44(2), 2018, pp.501-529.
2 Dong, Y., Bartol, K. M., Zhang, Z. X., and Li, C., "Enhancing employee creativity via individual skill development and team knowledge sharing: Influences of dual‐focused transformational leadership", Journal of Organizational Behavior, 38(3), 2017, pp.439-458.   DOI
3 Arnold, K. A., Turner, N., Barling, J., Kelloway, E. K., and McKee, M. C., "Transformational leadership and psychological well-being: the mediating role of meaningful work. Journal of Occupational Health Psychology", 12(3), 2007, pp.193-203.   DOI
4 Min, D. H., Song, M. J., and Jeong, D. I., "The effect of the leader's emotional control strategy on the job satisfaction and ocb of the subordinate." Personnel Organization Research, 27(2), 2019, pp.151-181.
5 Seo, D. H., and Kim, H. S., "A study on the control role of leadership in the relationship between job exhaustion of airline cabin crew and service-oriented OCB", Journal of the Korean Air Management Association, 16(1), 2018, pp.65-90.
6 Avolio, B. J., and Gardner, W. L., "Authentic leadership development: Getting to the root of positive forms of leadership", The Leadership Quarterly, 16(3), 2005, pp.315-338.   DOI
7 Yoon, J. G., Authentic Leadership, Raon Books, 2015.
8 Boamah, S. A., Laschinger, H. K. S., Wong, C., and Clarke, S., "TEffect of transformational leadership on job satisfaction and patient safety outcomes", Nursing Outlook, 66(2), 2018, pp.180-189.   DOI
9 Bae, H. S., and Yoo, Y. H., "A study on the influence of emotional leadership on the organizational commitment of the airline service team leader", Tourism Leisure Research, 28(9), 2016, pp.317-337.
10 Go, S. H., "The effect of cabin leadership styles on LMX and customer orientation in airlines", Tourism Research, 39(4), 2014, pp.205-221.
11 Kim, Y. j., and Kim, J. w., "The influence of leadership on OBC and organizational commitment through self-efficacy in organizational members", Human Resource Development Research, 11(2), 2008, pp.1-23.
12 Pillai, R., and Williams, E. A., "Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance", Journal of Organizational Change Management, 17(2), 2004, pp.144-159.   DOI
13 Bass, B. M., Leadership and Performance beyond Expectations, Free Press; Collier Macmillan, 1985.
14 Chiok, F. L. J., "Leadership behaviours: effects on job satisfaction, productivity and organizational commitment." Journal of Nursing Management, 9(4), 2001, pp.191-204.   DOI
15 Bass, B. M., Avolio, B. J., and Jung, D. I., "Re examining the components of transformational and transactional leadership using the multifactor leadership". Journal of Occupational and Organizational Psychology, 72, 1991, pp.441-462.   DOI
16 Wang, H., Law, K. S., Hackett, R. D., Wang, D., and Chen, Z. X., "Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior", Academy of Management Journal, 48(3), 2005, pp.420-432.   DOI
17 Braun, S., Peus, C., Weisweiler, S., and Frey, D., "Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust", The Leadership Quarterly, 24(1), 2013, pp.270-283.   DOI
18 Avolio, B. J., Gardner, W. L., Walumbwa, F. O., Luthans, F., and May, D. R., "Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors", The Leadership Quarterly, 15(6), 2004, pp.801-823.   DOI
19 Leroy, H., Palanski, M. E., and Simons, T., "Authentic leadership and behavioral integrity as drivers of follower commitment and performance", Journal of Business Ethics, 107(3), 2012, pp.255-264.   DOI
20 Bogler, R., "The influence of leadership style on teacher job satisfaction", Educational Administration Quarterly, 37(5), 2001. pp.662-683.   DOI
21 Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K., "The job satisfaction-job performance relationship: A qualitative and quantitative review", Psychological Bulletin, 127(3), 2001, pp.376-407.   DOI
22 Boamah, S. A., Laschinger, H. K. S., Wong, C., and Clarke, S., "Effect of transformational leadership on job satisfaction and patient safety outcomes." Nursing Outlook, 66(2), 2018, 180-189.   DOI
23 Locke, E. A., "The nature and causes of job satisfaction", Handbook of Industrial and Organizational Psychology, 1, 1976, pp.1297-1343.
24 Porter, L. W., Steers, R. M., Mowday, R. T., and Boulian, P. V., "Organizational commitment, job satisfaction, and turnover among psychiatric technicians", Journal of Applied Psychology, 59(5), 1974, pp.603-609.   DOI
25 Han, J. H., Jung, K. Y., and Lee, K. T., "Impact of airline's crew value proposal on job satisfaction and degrees", Tourism Research Journal, 26(2), 2014, pp.347-364.
26 Kim, H. J., "The effects of transformational transactional leadership on the organizational commitment: A comparison of public and private sector employees", Korean Public Administration, 35(2), 2001, pp.197-216.
27 Meyer, J. P., and Allen, N. J., "A threecomponent conceptualization of organizational commitment", Human Resource Management Review, 1(1), 1991, pp.61-89.   DOI
28 Pillai, R., and Williams, E. A., "Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance", Journal of Organizational Change Management, 17(2), 2004, pp.144-159.   DOI
29 Bandura, A., "Self-efficacy: toward a unifying theory of behavioral change", Psychological Review, 84(2), 1977, pp.191-215.   DOI
30 Jeong, Y. J., and Kim, M. J., "A study on the effect of authentic leadership on psychological well-being and team performance", Organization and HR Management Research, 37, 2013, pp.181-216.
31 Laschinger, H. K. S., Borgogni, L., Consiglio, C., and Read, E., "The effects of authentic leadership, six areas of worklife, and occupational coping self-efficacy on new graduate nurses' burnout and mental health: A crosssectional study", International Journal of Nursing Studies, 52(6), 2015, pp.1080-1089.   DOI
32 Lee, H. K., Hong, Y. H., and Ryu, S. M., "Effects of airline's flight crew's emotional labor on job exhaustion and service quality: A study on the control effect of selfeffectiveness", Journal of the Korean Air Management Association, 14(5), 2016, pp.121-153.
33 Gerstner, C. R., and Day, D. V., "Meta- Analytic review of leader-member exchange theory: Correlates and construct issues", Journal of Applied Psychology, 82(6), 1997, pp.827-844.   DOI
34 Dienesch, R. M., and Liden, R. C., "Leadermember exchange model of leadership: A critique and further development", Academy of Management, 11(3), 1986, pp.618-634.
35 Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez- Morales, M. G., and Steiger-Mueller, M., "Leader-member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment", Journal of Applied Psychology, 95(6), 2010, pp.1085-1103.   DOI
36 Han, B. J., "Analysis of the mediating effects of LMX and psychological capital on the relationship between authentic leadership and organizational commitment.", Korean Society for Human Resources Management, 37(3), 2013, pp.125-153
37 Allen, N. J., and Meyer, J. P., "The measurement and antecedents of affective, continuance and normative commitment to the organization", Journal of Occupational Psychology, 63(1), 1990, pp.1-18.   DOI
38 Gomez, C., and Rosen, B., "The leadermember exchange as a link between managerial trust and employee empowerment", Group & Organization Management, 26(1), 2001, pp.53-69.   DOI
39 Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., and Peterson, S. J., "Authentic leadership: Development and validation of a theory-based measure", Journal of Management, 34(1), 2008, pp.89-126.   DOI
40 Smith, P. C., Kendall, L. M., and Hulin, C. L., "The measurement of satisfaction in work and retirement", A Strategy for the Study of Attitudes. 1969. pp.1-194.
41 Hen, G., Gully, S. M., and Eden, D., "Validation of a new general self-efficacy scale", Organizational Research Methods, 4(1), 2001, pp.62-83.   DOI
42 Graen, G. B., and Uhl-Bien, M., "Relationshipbased approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multilevel multi-domain perspective", The Leadership Quarterly, 6(2), 1995, pp.219-247.   DOI
43 Hoyle, R. H., and Smith, G. T., "Formulating clinical research hypotheses as structural equation models: A conceptual overview.", Journal of Consulting and Clinical Psychology, 62(3), 1994, pp.429-440.   DOI