• Journal of the Korea Society of Computer and Information
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• v.12 no.1 s.45
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• pp.231-242
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• 2007

This study was conducted to identify the relation of bottleneck and satisfaction factors in Korean succession companies. The final goal of this paper is finding some strategies and supporting system for Korean succession companies. According to the results of the study, we found four latent variables of the cause variables and two latent variables of the result variables. Three latent variables of the cause variables have an direct effect on two latent variables of the result variables.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.294-301
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• 2006

This study attempts to investigate a general service sector model which aims to describe the extent to which customer repurchase intention is influenced by customer satisfaction, Customer loyalty, switching cost. This study attempts to investigate different group. Brand group 1 is higher Brand loyalty than Brand group 2. Brand Group 1 is 276 and Brand Group 2 is 271 consumers in service sector that they were used into data analysis. The data were analyzed by factor analysis and Structural Equation Model using SPSS and AMOS program. The results show that nearly all of the hypothesized relationships construct are supported. First, the direct effects of customer satisfaction on customer loyalty and switching cost were confirmed. The service company not only strengthens customer loyalty, but also strategically makes the most use of switching cost to satisfy customer satisfaction and create sustainable company advantages. Second, the interactive relationships among switching cost and customer loyalty were very significant. The proper management of these mediating variables plays key roles in connecting customer satisfaction with repurchase intention. Third, the effects of customer loyalty and brand preference on repurchase intention were supported but switching cost rejected in the path analysis. Implications of the results for path analysis are discussed and future research directions are offered.

• Journal of Korean Society for Quality Management
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• v.43 no.4
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• pp.545-558
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• 2015

Purpose: The Purposes of this study are (1) to examine why users are communicating through MIM (2) to understand what factors impact these users' satisfaction and loyalty. Methods: We use a questionnaire survey to collect 256 data on users' perceptions of Kakaotalk. We also use a structural equation modeling method by using AMOS 18.0. Results: Company trust, communication voice, connectedness, and perceived network size are found to be statistically significant factors affecting. Also, satisfaction influence on word of mouth and intention to switch. Conclusion: This study develops a research model from the MIM context. We suggest three points of view as company characteristics, device interactivity, and social factor. We examine the determinants of users' satisfaction and loyalty. The results can offer valuable insights for future mobile services research.

• Journal of the Korea Safety Management & Science
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• v.13 no.4
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• pp.139-151
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• 2011

Among recent management innovation activities of companies, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The company's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, job satisfaction and organizational commitment, and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors tangibles, assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the company to increase job satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.120-125
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• 2006

This study attempts to investigate a general service sector model which aims to describe the extent to which customer repurchase intention is influenced by customer satisfaction, customer loyalty, switching cost. 195 consumers in service sector were used into data analysis. The data were analyzed by factor analysis and Structural Equation Model using SPSS and AMOS program. The results show that nearly all of the hypothesized relationships construct are supported. First, the direct effects of customer satisfaction on customer loyalty and switching cost were com firmed. The service company not only strengthens customer loyalty, but also strategically makes the most use of switching cost to satisfy customer satisfaction and create sustainable company advantages. Second, the interactive relationships among switching cost and customer loyalty were very significant. The proper management of these mediating variables plays key roles in connecting customer satisfaction with repurchase intention. Third, the effects of customer loyalty and brand preference on repurchase intention were supported but switching cost rejected in the path analysis. Implications of the results for path analysis are discussed and future research directions are offered.

• Journal of Korean Ophthalmic Optics Society
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• v.17 no.4
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• pp.335-343
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• 2012

Purpose: In this study, we investigated effects of employees characteristics, expertise, customer satisfaction, devotion of employees to their company, business performance of the optician. Methods: For two months, from August to October 2011, employees participated in individual questionnaires. And the SPSS v14.0 was applied for statistical analysis. Results: This study has shown that the employees characteristics have an effect on the financial performance and satisfaction performance of opticians. In particular, the 'Customers satisfaction' a was important characteristics of employees affecting finance performance, and the 'Devotion to their company' was important factor that affects satisfaction performance. Conclusions: From the result found in this study, it is recommended that further efforts for inspiring the employees devotion to their company and for improving customer satisfaction are required. Above all, employer should pay attention on more suitable ways to encourage work of his employee with considering different situation or circumstance of each optician.

• Journal of Digital Convergence
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• v.11 no.7
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• pp.9-18
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• 2013

In this paper, we investigated the satisfaction of incorporation founder through the Startbiz System. We also expected that the research results contribute to draw the development plan of Startbiz System afterward. The satisfaction in the Startbiz System was investigated in four dimensions such as the company establishing service, the website quality, the business promotion environment of the associated organizations, and providing information. The satisfaction appeared for the order of the company establishing service, providing information, the website quality, and the business promotion environment of the associated organizations. It's necessary to improve of the business promotion environment of the associated organizations for activating an incorporation utilizing the Startbiz System.

• Journal of Korea Port Economic Association
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• v.38 no.1
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• pp.143-158
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• 2022

The shipping industry has experienced significantly fluctuated while decline in long-term and boom in short-term period due to the continuous recession of the shipping industry since the 2010s and during the recent COVID-19 pandemic. This study aims to suggest implications for securing manpower and personnel policy by analyzing the effects of job environmental factors of a liner shipping company on job satisfaction and turnover intention and differences between land and marine workers. For the analysis, the job environmental factors of a liner shipping company were divided into work character, relational factors, personnel characters, and remuneration factors, and then structural equation model and t-test were conducted to test the relationship between job satisfaction and turnover intention. As a result of the study, it was found that job environmental factors, such as work, relationship, personnel, and remuneration, had a positive (+) effect on job satisfaction, and job satisfaction had a negative (-) effect on turnover intention. In a comparative analysis between groups such as land and sea workers, it was found that the maritime workers group had higher job satisfaction and lower turnover intention than the land workers.

• Journal of the Korea Institute of Building Construction
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• v.8 no.2
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• pp.131-136
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• 2008

Safety management is the most important factor in the construction industry. If the construction company don't control the risk, it causes the accident which give the company fatal loss. According to the Korea industrial safety analysis reports, the 25.72% of the disasters are from the construction industry, and the 13.6% construction disasters are caused by not properly using the safety gears. Therefore, this study is to investigate the Wearing Safety Gear by Occupational Classification and the Satisfaction in the Construction Field. The results are ; Carpenters are dissatisfied with the safety shoes and belt, re-bar workers are dissatisfied with the safety helmet and shoes, Concrete workers are dissatisfied with the safety helmet and goggles.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.43-56
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• 2015

Purpose: In this research, We made the conceptual frameworks for SEM(Structural Equation Modeling) on Global quality's origin and empirical research. Developing conceptual frameworks is an important step in theory building and theory testing. This research model was developed by strong theoretical foundation which is quality and systematical model. Methods: Questionnaire was developed, and data was collected and analyzed for this study. The analysis was conducted using SEM(Structural Equation Modeling). Results: Results show that process quality and interaction quality are important drivers in customer satisfaction. Customer satisfaction is strongly impact on customer loyalty(repeated purchase). Conclusion: In turbulent business era, Global company require not only excellent quality but also create customer oriented culture and control over operation in the foreign country.