• Journal of the Korea Safety Management & Science
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• v.14 no.3
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• pp.183-191
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• 2012

Since June 25th 1950, the beginning of the cold war (Korean war), Korean peninsula is still in a state of war. Officially South and North Korean government call a truceafter three years from the beginning day, however both countries are still having several combats in these days. So every Korean citizen male has duty for serving military duty and this lasts even after the serving regular military force, as reserved military. Although South Korea is very small country, the size of military is very large so informing all reserved military takes some time. Since this nation is confronting the enemy and considering the global potential threat, South Korean military needs expedite informing system to call up the reserved military to active duty. In this project, the current informing system has been analyzed and compared with the new method which is using social network service such as Twitter. However mobilization order is very critical. So in our new model there are two ways combined. Using twitter to inform and then use traditional ways to finish the order. This method will provide more efficient and accurate way to cover the call ups.

• Journal of the Korea Safety Management & Science
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• v.16 no.2
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• pp.111-119
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• 2014

This paper describes the design and implementation of a electromagnetic energy harvesting mechanism and electronic circuit for autonomous emergency call system. This analysis results show the power output of the proposed harvesting mechanism and circuit up to max power output 5V and it can hold up to 65 msec of the power generation and 10msec of the RF transmission. Based on the these testing results, the implementation of autonomous emergency call device without battery power or any external power source is feasible.

• International journal of advanced smart convergence
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• v.8 no.3
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• pp.69-77
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• 2019

Today, most of elevators have an emergency call facility for emergency situations. However, if the network installed in the elevator is also out of power, it cannot be used for the elevator remote monitoring and management. So, we develop an integrated and unified emergency call system, which can transmit not only telephone call but also data signals using PSTN(Public Switched Telephone Network) in order to remote monitoring and management of elevators, even though a power outage occurs. The proposed integrated emergency call system to process multiple data such as voice and operational information is a multi-channel board system which is composed of an emergency phone signal processing module and an operational information processing module in the control box of elevator. In addition, the RMS(remote management server) systems based on the Web consist of a dial-up server and a remote monitoring server where manages the elevator's operating information, status records, and operational faults received via the proposed integrated and unified emergency call system in real time. So even if there's a catastrophic emergency, the proposed RMS systems shall ensure and maintain the safety of passengers inside the elevator. Also, remote control of the elevator by this system should be more efficient and secure. In near future, all elevator emergency call system need to support multifunctional capabilities to transmit operational data as well as phone calls for the safety of passengers. In addition, for safer elevators, it is necessary to improve them more efficiently by combining them with high-tech technologies such as the Internet of Things and artificial intelligence.

• Proceedings of the KIEE Conference
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• 1989.07a
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• pp.265-269
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• 1989

Computerized to techniques have been applied to outage call processing system for rapid restoration of power to customers. This paper presents computer aided outage call processing system called '123' system, which has been in operation since 1987. And, also describes its origins, design conception to be considered and its operation effects. From a positive point of view, it shows the functions needs to be added and some problems to be improved. Additionally, it describes the integrated system which has functions of detecting distribution failure, locating failure position by logical computer processing, and although ADS (Automatic Distribution System) has yet to be built up, the primary purpose of the system is to improve service to the customer by means of rapid restoration of electricity outage.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.21 no.12
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• pp.3144-3153
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• 1996

ATM switching system is made up of transport network and control newrk according to its functions. The control device, basic part of control network must be developed before developing any other functions, and control device must be stable and need high reliability. Out distributed ATM switching system consists of several ALSs that provides variable local call services, and an ACS that interconnect among several ALSs. Eech ALS has CCCP that takes charage of call and connection control functions, and ACS has an OMP that takes charge of OA&M(Operation, Administration and Maintenance) functios. In this paper, we analyzed the performance evaluation of control device that manipulate subscriber's call based on ITU-T Q.2931 standard protocol messages and Interprocessor communication messages. As a result of simulation when the number of ALS is under 22, as the call arrival rate increase the processor utilization of CCCP increase rapidly than that of OMP. When the number of ALS is incremented to 22, the processor utilization of CCCP is balanced with the of OMP, and when the number of ALS exceeds 22, the processor utiliztion of OMP increase rapidly. Also if messary processing time of OMP is 1.35 times that of CCCP, processor utilizations of CCCP and OMP is equal.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 1998.10a
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• pp.173-179
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• 1998

This paper proposes a new call admission control scheme utilizing an inverse fuzzy vector quantizer(IFVQ) and neural net, which combines benefits of IFVQ and flexibilities of FCM(Fuzzy-C-Menas) arithmatics, to decide whether a requested call that is not trained in learning phase to be connected or not. The system generates the estimated traffic pattern of the cell stream of a new call, using feasible/infeasible patterns in codebook, fuzzy membership values that represent the degree to which each pattern of codebook matches input pattern, and FCM arithmatics. The input to the NN is the vector consisted of traffic parameters which is the means and variances of the number of cells arriving inthe interval. After training(using error back propagation algorithm), when the NN is used for decision making, the decision as to whether to accept or reject a new call depends on whether the output is greater or less then decision threshold(+0.5). This method is a new technique for call admi sion control using the membership values as traffic parameter which declared to CAC at the call set up stage, and is valid for a very general traffic model in which the calls of a stream can belong to an unlimited number of traffic classes. Through the simmulation. it is founded the performance of the suggested method outforms compared to the conventional NN method.

• Journal of Internet Computing and Services
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• v.6 no.3
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• pp.71-84
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• 2005

Recently, the expert call center solution has become the center of interest, since finance and tele-marketing system, which is focused on a communication industry, have been increasing, Specially, the call center market is growing up with a supporting Caller-ID for a cellular phone in Korea, In the present, although large size companies are developing expensive solutions and instruments to service only for the big companies, there little solutions for SOHO markets, Therefore, in this paper we have shown a design and an implementation of a CTI system which is capable of in/outbound call processing by using CTI, and providing stable services by linking the customer's DB. And these functionalities have become possible by integrating functions of PBX and the computer control of the PBX. First, we have constructed call flows and analyzed packets for the standard communication through the PBX in call. Then, we have designed and implemented a middleware which linked a call between a client and a customer. Finally, we have constructed a database module for applying the CRM technology to the management of customer's contents.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2003.05a
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• pp.226-230
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• 2003

In this thesis I analyzed that V5.2 protocol function is effective to fulfill all of the services that are provided at the existing local exchange. I analyzed this in five methods that refer to ETSI inside patronage. I experimented turnaround time by Start-up method and verified V5.2 protocol function when Start-up. Also I confirmed stability of system by the reconstruction-ability experiment related E1 switch over. I verified V5.2 protocol function through PSTN call process that uses a special service test and local call simulator. As a result of experiment, I confirmed the best method when simultaneous Start-up. V5.2 protocol function was excellent and It becomes switch over at 1/1000 seconds when E1 is out of service. V5.2 protocol function was effective to fulfill all of the special services that are provided at local exchange and its long call process ability was superior to KT standard with 4 fails in 20000 calls. Through the experiment, it was proved that V5.2 interface will become a significant element of communication network when after LE side expanse of v5 interface ID with TDX-100 exchanger and the AN occurrences OOS by message transmission limit and call disconnect when E1 switch over are improved.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.23 no.9A
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• pp.2184-2196
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• 1998

Admission control is one of the most important congestion control mechanism to be executed at the call set up phase by regulating traffic into a network in a preventive way. An efficient QOS evaluation or bandwidth estimation method is required for call admission to be decided in real time. In this paper, we spropose a computtionally simple approximation method of estimating cell loss probability and mean cell delay for admission control of both delay sensitive and loss sensitive calls. Mixed input queueing system, where a new call combines with the existing traffic, is used as a queueing model for QOS estimation. Also traffic parameters are suggested to characterize both a new call and existing traffic. Aggregate traffic is approximated by a renewal process with these traffic parameters and then mean delay and cell loss probability are detemined using appropriate approximation formulas. The accuracy of this approximation approach is examined by comparing their results with exact analysis or simulation results of vrious mixed unput queueing systems. Based on this QOS estimation method, call admission control scheme which is traffic independent and computable in yeal time are proposed.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.