• 대한안전경영과학회지
• /
• 제5권4호
• /
• pp.229-243
• /
• 2003

This paper suggests the process of performance measurement system development for B2B e-Marketplace using BSC (Balanced Scorecard). As the first step, main features and factors affecting performance of e-Business company and especially of B2B e-Marketplaces were derived based on the literatures. For the 2nd step, the nonnative performance measurement model for B2B e-Marketplace was suggested. Especially, the research range that the model covers is restricted to the neutral and systematic sourcing B2B e-Marketplace. And, the performance measurement model was based on BSC, for the BSC is very powerful and sound tool among all the available performance measurement systems. Also, the model was based on the AHP (Analytic Hierarchy Process) to make the model more structured, and to draw weights of performance measures from experts

• 경영과정보연구
• /
• 제30권4호
• /
• pp.415-440
• /
• 2011

본 연구의 목적은 국내 중소기업에 있어서 전사적 생산 설비 보전(TPM: Total Productive Maintenance)활동이 기업의 경영성과에 어떠한 영향을 미치는지를 실증적으로 규명하는 것이다. 그 결과 개별개선, 자주보전활동을 통하여 경영관점, 고객관점, 성과관점, 그리고 활동관점 등 4가지 관점의 성과를 제고할 수 있는 것으로 나타났다. 또한 계획보전, 교육훈련, 안전환경활동은 고객관점, 성과관점, 그리고 활동관점의 경영성과를 향상시킬 수 있는 것으로 확인되었다. 따라서 본 연구 결과 TPM을 도입한 기업이 전사적 차원에서 체계적인 생산보전활동을 수행함으로써 기업의 경영성과에 긍정적인 영향을 미치는 것으로 나타났으므로 우리나라 기업들이 TPM을 도입 추진하여 지속적으로 활용해야 할 당위성과 필요성을 제시해 준 연구라고 할 수 있다. 또한 4가지 관점에서의 성과측정을 통해 TPM 추진 기업에서의 성과측정지표 선정시 추진목적에 따라 어느 관점에서 중점적으로 성과목표를 설정하여야 할 것인가에 대한 가이드라인 역할뿐만 아니라 향후 TPM 성과 관련 후속연구의 기본방향을 제시해준 연구라고 할 수 있다. 그리고 본 연구의 실증분석에서 도출된 TPM 활동요인과 성과측정 지표의 체계적인 관리를 통해 TPM활동을 보다 효과적으로 추진함으로써 중소기업의 경영성과 및 기업경쟁력을 높이는데 기여할 수 있다고 본다.

• 경영과정보연구
• /
• 제32권1호
• /
• pp.111-134
• /
• 2013

본 연구의 목적은 국내 중소기업에 있어서 전사적 품질경영(TQM: Total Quality Management)활동이 기업의 경영성과에 어떠한 영향을 미치는지를 실증적으로 규명하는 것이다. 그 결과 TQM 활동을 통하여 재무성과, 품질성과, 고객만족성과, 그리고 조직수용성과 등 4가지 관점의 경영성과를 향상시킬 수 있는 것으로 확인되었다. 따라서 본 연구 결과 TQM을 도입한 기업이 전사적 차원에서 체계적인 품질경영활동을 수행함으로써 기업의 경영성과에 긍정적인 영향을 미치는 것으로 나타났으므로 우리나라 기업들이 TQM을 도입 수행하여 지속적으로 활용해야 할 당위성과 필요성을 제시해 준 연구라고 할 수 있다. 또한 4가지 관점에서의 성과측정을 통해 TQM 수행 기업에서의 성과측정지표 선정시 수행목적에 따라 어느 관점에서 중점적으로 성과목표를 설정하여야 할 것인가에 대한 가이드라인 역할뿐만 아니라 향후 TQM 성과 관련 후속연구의 기본방향을 제시해준 연구라고 할 수 있다. 그리고 본 연구의 실증분석에서 도출된 TQM 활동요인과 성과측정 지표의 체계적인 관리를 통해 TQM 활동을 보다 효과적으로 수행함으로써 중소기업의 경영성과 및 기업경쟁력을 높이는데 기여할 수 있다고 본다.

• 한국산학기술학회:학술대회논문집
• /
• 한국산학기술학회 2011년도 추계학술논문집 1부
• /
• pp.62-66
• /
• 2011

TPM 활동은 도입준비 단계의 활동으로 TPM의 기본 방침 및 목표의 설정과 이를 달성하기 위한 TPM 활동성과를 측정하는 지표를 통한 성과의 정량화 등이 필요하다. 본 연구에서는 선행 연구 결과를 통해 TPM 활동의 측정 요소를 분석하고, BSC 기반의 TPM 성과 측정 방법과 정성적 성과의 정량화를 통한 지표의 경제적 효과 측정 방법을 제시하였다.

• Asia pacific journal of information systems
• /
• 제13권1호
• /
• pp.1-22
• /
• 2003

This study describes how the weights of performance measures varies depending on business strategy types, such as defenders, prospectors, analyzers, and reactors. A Balanced Scorecard has been widely used for measuring a corporate performance to incorporate financial and non-financial measures simultaneously. Because such performance measurements are related to the compensation and promotion of employees, research of weights of performance measures would be instrumental. Our test results demonstrate that the weights of the business performance measures differ in the four perspectives-financial, customer, internal process, and learning and growth. Furthermore, there is evidence that the weights of performance measures vary depending on business strategy. Our study results can be used for enhancing the quality of performance measurement systems.

• 산학경영연구
• /
• 제20권2호
• /
• pp.119-133
• /
• 2007

본 연구는 경영혁신의 한 기법으로 BSC를 비영리기업인 대학병원에 도입할 경우 영리기업에서와 같이 그 효과가 있는지를 검증하고자 한다. 대학병원 사례에 의한 BSC 성과측정지표간의 인과관계를 알아보기 위하여 구조방정식 모델을 이용하여 분석하였다. BSC 성과측정지표간의 인과관계를 분석한 결과 모두 통계적으로 유의한 것으로 나타나 연구가설이 모두 채택되었다. 향후에는 실제 재무자료를 학습 및 성장 관점, 내부프로세스 관점, 고객 관점과 연계하여 BSC 성과측정지표간의 인과관계를 연구할 필요가 있다.

• International Journal of Quality Innovation
• /
• 제3권2호
• /
• pp.57-73
• /
• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회 2001년도 추계학술대회 논문집
• /
• pp.111-115
• /
• 2001

A good business performance measurement system is an effective tool io sustained growth in profits. Although interest in creating performance measurement models is widespread, a well-designed system is rare. To be successful in today's competitive environment, a performance measurement system should incorporate strategic success factors and contain financial and non-financial measuring index to carry out strategic management. In the 1990s, Kaplan & Norton introduced a concept called the Balanced Scorecard. The Balanced Scorecard supplements traditional financial measures with criteria that measured performance from three additional perspectives - those perspectives of customers, internal business processes, and learning and growth. This paper presents five measuring index criteria for each perspective. To calculate the relative priority for These measuring index, we investigate weights investigated by interviews with management consultant. Then, AHP method is employed for calculating priority weight. Our evaluation model may be referred to as the Balanced Analytic Hierarchical Performance Model(BAHPM) in the sense that the analytic hierarchical scheme, along with the AHP, is applied. The BAHPM is the first kind of analytical model to cover a wide variety of measures. In comparison with previous evaluation models, our model shows strengths in structural flexibility, ease of incorporating feedback, group evaluation capacity, participation promotion, sensitivity analysis, and computational simplicity. A prototype based on the BAHPM can be applied to various industry sectors.

• 산경연구논집
• /
• 제5권3호
• /
• pp.15-24
• /
• 2014

Purpose - This study was conducted to identify the impact of teachers' professional development on students' performance. It examines the nature of association between teachers' professional development and students' performance, and analyzes how students can be affected by different factors of teachers' professional development. Research design, data, and methodology - In order to obtain the required goals, Data were randomly collected from 100 students and 45 teachers from three different institutes that are affiliated with KPK Agriculture University, Peshawar. To test the association between teachers' professional development and students' performance, the Chi-square test was applied. Gamma measurement was computed to check the direction of association. Results - The results of the study supported the statement that there exists a positive relationship between teachers' professional development and students' performance. Conclusion - Based on the findings it is surmised that, in order to create a clear learning relationship between teachers and students, management must support the teachers through peer group discussions and training opportunities, and should choose-teachers who can make students pursue the learning of subject knowledge with practical implementation.

• International Journal of Advanced Culture Technology
• /
• 제9권3호
• /
• pp.92-99
• /
• 2021

In this research, it was investigated the competence of Korean salesmen in the insurance business(B2C, consumer goods marketing) and information communication industry(B2B, industrial goods marketing) at the individual level rather than the organizational level. The salesperson's Guanxi ability means the salesperson's ability to create, maintain, develop the Guanxi ability. Namely, it was investigated whether the Korean salesman's Guanxi ability is the effective and persuasive concept in explaining the sales performance(company performance, business performance). The purpose of this paper was to verify which variables, among Guanxi ability and customer orientation, better explain the sales performance of salespeople. The Western concept of marketing that is closest to Guanxi is the concept of the customer-orientation that is based on the theory of relationship exchange. Confucian culture in the East is the construct concept, Guanxi is the measurement. The relational exchange theory in the West is the construct concept, customer orientation is the measurement. As the result of the analysis, we found that the Guanxi proved a greater correlation with sales performance than customer orientation. In the information technology industry, there was a big difference compared to insurance industry, whereas Guanxi and customer orientation had a similar level of correlation with sales performance. In the case of the insurance industry, we found that the Guanxi and sales performance were significant but the customer orientation and sales performance were not. This means that sales performance can be accurately and sufficiently explained only by adding the Guanxi ability in addition to customer orientation. The result of analyzing the mediating effect of the Guanxi ability between customer orientation and company performance, customer orientation was significant with Guanxi, and customer orientation and company performance were also significant. But, when the Guanxi was used as the parameter, the Guanxi was significant with company performance, but the customer orientation was not. Even when the dependent variable was business performance, when the Guanxi was used as the parameter, we found that the Guanxi was significant with the business performance, but the customer orientation was not. Namely, it proved Guanxi ability and customer orientation are completely independent concepts. In addition, we found that the information technology industry, unlike the insurance industry, mediated the Guanxi ability between customer orientation and sales performance. We confirmed that in the future, salespeople should not only rely on rational methods to maintain and reinforce customer relationships, but must consider the emotional factors through empathy with customers.