• Title/Summary/Keyword: Balanced scorecard(BSC)

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A Study on the application of Balanced Scorecard in Small Business: A case of development of a Human Resource Evaluation System (중소기업의 BSC활용방안에 관한 연구 : 인사평가제도 시스템 구축 사례)

  • Kang, Shin-Cheol
    • Journal of Information Technology Applications and Management
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    • v.16 no.1
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    • pp.77-96
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    • 2009
  • The balanced scorecard has drawn attention from many researchers in various fields since its appearance in 1992. It became a norm for performance evaluation framework in many areas, such as marketing, information system evaluation, strategic planning, etc. Centered in the large companies in Korea, the balanced scorecard has been popularly used as a performance evaluation tool for human resource management. Now we Question its applicability to performance evaluation tool even in small business. This study tried to apply the balanced scorecard in developing an information system for performance evaluation in a small business. The study showed that the balanced scorecard can be nicely used in small business as a performance evaluation tool. The process of developing an information system is described in detail. The practitioners are to obtain a lot of insights in designing their human resource management systems from the study results.

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An Analysis on BSC Performance by adoption level of e-Commerce Activities in Korean Small Businesses (전자상거래 적용수준에 따른 BSC 성과 분석 - 소기업을 중심으로 -)

  • 김진한;이윤석;김성홍
    • Proceedings of the CALSEC Conference
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    • 2003.09a
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    • pp.281-286
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    • 2003
  • The key aim of this research is to address the relationship between adoption level of e-commerce usage and performance based on Balanced scorecard perspectives. In order to identify the e-commerce adoption characteristics of small businesses, we carried out principal component analysis and cluster analysis by means of a survey with interview. The association of the e-commerce adoption level currently reached by a small businesses with internal process, learning/growth, customer perspectives performance is investigated and discussed.

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Revised balanced scorecard for evaluating the Internet shopping mall (인터넷 쇼핑몰 평가를 위한 수정된 BSC 방법론)

  • Kim, Jee-Yun;Suh, Eui-Ho;Hwang, Hyun-Seok
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.11a
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    • pp.125-128
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    • 2003
  • 현대에는 모든 기업 활동과 사회활동에 있어서 인터넷의 사용은 필수조건이 되고 있다. 20세기 후반에 들어서면서부터는, 과거의 전통기업과 비교되는 인터넷 쇼핑몰이 급속하게 생겨나기 시작했다. 인터넷 쇼핑몰은 기업의 기반을 가상의 인터넷 상에 두고 있기 때문에, 전통기업과는 기업 활동의 수행 방법에 있어서 큰 차이가 있다. 인터넷 쇼핑몰은 인터넷이라는 새로운 매체를 이용하기 때문에 전통기업 평가에 이용되었던 재무적 지표뿐 아니라, 새로운 다양한 지표(웹 접속률, 페이지 뷰 등)를 통해서 기업의 장점을 파악 할 수 있게 되었다[14]. 따라서 인터넷 쇼핑몰을 평가하기 위해서는 기존의 전통기업 평가방법을 그대로 이용하기에는 무리가 있고, 새로운 가치평가 지표가 필요하게 되었다. 기업을 평가하는 여러 가지 방법 중, 하나인 balanced-scorecard(BSC)[9]는 균형적이고 체계화된 평가 틀을 제시해주고 있다는 장점을 갖고 있다. 그러나 기존의 BSC는 전통기업을 대상으로 했기 때문에, 인터넷 쇼핑몰의 평가에 곧바로 적용하기에는 적합하지 못하다. 따라서 본 논문에서는 balanced-scorecard 방법을 인터넷 쇼핑몰 평가에 적합하게 수정하고자 한다.

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The Impact of Responsible Accounting on Organizational Performance: A Case Study of Pharmaceutical Enterprises in Vietnam

  • NGUYEN, Thieu Manh
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.3
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    • pp.1065-1071
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    • 2021
  • This study seeks to analyze the impact, and provides more empirical evidence on the effect, of the responsible accounting model combined with scorecards on the organizational performance of pharmaceutical companies. The research methodology uses questionnaires survey distributed to pharmaceutical companies. Quantitative research was done with SPSS 25 software. After excluding invalid questionnaires due to many blank boxes, 306 questionnaires could be used by the author. Research results show that seven elements of the responsible accounting model combined with the balance scorecard all positively affect the organizational performance of enterprises in the pharmaceutical industry including: (1) dividing organizational structure into centers of responsibility according to strategy; (2) assigning management to management according to vision; (3) allocating costs and revenue; (4) making budget estimates according to balanced scorecard (BSC); (5) evaluating estimates with reality by BSC; (6) making BSC analysis reports; and (7) rewarding based on BSC. Cost allocation and revenue are the factors that have the strongest impact on the organizational efficiency of pharmaceutical enterprises. Based on the research results, the author has proposed recommendations to improve the good application of the responsible accounting model combined with the balance scorecard, thereby contributing to improving the organizational efficiency of pharmaceutical enterprises.

A method for producing normalized total score of BSC measures (BSC 지표의 정규화된 Total Score 산출 방법)

  • Kim, Su-Yeon;Hwang, Hyun-Seok;Hong, Jong-Yi
    • Journal of Korea Society of Industrial Information Systems
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    • v.12 no.5
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    • pp.163-172
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    • 2007
  • ESC has been used as a tool for evaluating overall performance of firms. ESC focuses mainly on building a balanced viewpoint comprising perspectives and their metrics. It is, therefore, difficult to value overall strategic achievements of a company derived by consolidating various perspectives and metrics. Because of the absence of a method for consolidating ESC metrics and computing total score based on these metrics, it is difficult to evaluate whole strategic performance and find core obstacle parts of performance. In this paper, we suggest a method of normalizing a numerical value of metrics with different units, and calculating the total score of ESC metrics. We conduct a case study of evaluating the effectiveness of CRM to illustrate the applicability and feasibility of the suggested method.

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A Study of the Effectiveness of IT Asset Management Through Application of Balanced Scorecard in the Public Organizations (BSC를 활용한 공공기관의 정보기술 자산 관리의 효과성에 관한 연구)

  • Choi, Jun-Hyeog;Kim, Hyung-Jin
    • Journal of the Korea Society of Computer and Information
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    • v.17 no.6
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    • pp.191-199
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    • 2012
  • By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.

A Combined DEA-BSC methodology for evaluating organizational efficiency (DEA와 BSC 기법을 이용한 조직 효율성 비교에 대한 연구)

  • Kim Bum-Soo;Chang Tai-Woo;Shin Ki-Tae;Park Jin-Woo
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.28 no.2
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    • pp.18-26
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    • 2005
  • The balanced scorecard(BSC) overcomes the limit of traditional financial statement that focuses on only financial performance. BSC is widely used in government and industry because of the clear representation of the relationship and logic between the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process, and loaming and growth. However, traditional BSC does not consider evaluating the difference between the results measured by BSC. By using relatively small number of inputs and outputs In comparing decision-making units, data envelopment analysis(DEA) can aggregate multiple performance measures. In this research, we propose a methodology named CDB(Combined DEA and BSC) to evaluate the performance of organization considering financial and non-financial perspectives. CDB uses KPI of cause-and-effect relationship on BSC as inputs and outputs of DEA method. In addition, this research proposes a method of converting the KPI of BSC to the input and output variables of DEA, and enhancing discrimination power using the limit number of variables. We illustrate the methodology by giving an example of evaluating aquisition-unit efficiency in a supply chain.

Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations

  • Kollberg, Beata;Elg, Mattias
    • International Journal of Quality Innovation
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    • v.7 no.2
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    • pp.1-18
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    • 2006
  • Many Swedish health care organizations have during the last decade started implementing the Balanced Scorecard (BSC) as a systematic way of following-up and analyzing their activities. However, the knowledge of its use and contribution in a health care context is insufficient. Based on a multiple case study the authors explore the use of the BSC in the Swedish health care services. The authors conclude that the concept in a health care context is used as a quality management tool that make new demands on management. In addition, the authors bring out important factors for a long-term use of the BSC.

Evaluating Performance Factors of Container Terminals using Balanced Scorecard(BSC) and Quality Function Deployment(QFD) (균형성과표와 품질기능전개도의 결합 방법론을 이용한 컨테이너 터미널의 성과요인결정에 관한 연구)

  • Shin, Chang-Hoon;Leem, Byung-Hak;Kang, Jeong-Sick
    • Journal of Navigation and Port Research
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    • v.32 no.8
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    • pp.675-683
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    • 2008
  • This paper develops a framework of combining Balanced Scorecard (BSC) and Quality Function Deployment (QFD) using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) and evaluates the performance factors of container terminals using the framework. This study designs a BSC of container terminals and then transforms this into QFD in order to determine the priority of performance factors. This paper provides a modified QFD model and shows a causal relationship among perspectives of BSC to find out critical performance factors of container terminals. This modified QFD model is different from traditional models in that a correlation and relation matrix is presented. This combination of BSC and QFD with AHP and ANP helps to create more realistic and accurate representation of QFD models.

Linking Measuring Factors for Service Quality to Balanced Scorecard (서비스 품질평가 요인과 Balanced Scorecard의 연계에 관한 연구)

  • Cha, Jung-Hyun;Kim, Soo-Wook
    • 한국IT서비스학회:학술대회논문집
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    • 2007.11a
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    • pp.667-672
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    • 2007
  • 본 연구는 말콤 볼드리지 요소와 BSC의 각 관점의 KPI 지수간의 연계들 통하여 기업 경영품질향상을 위한 평가모형 구축과 전략 설정을 그 목표로 하고 있다. 기업경영과 관련된 제 영역에 대한 고찰이 가능한 말콤 볼드리지 평가 항목을 살펴보고, 기업경영 성과 측정을 위한 구체적 평가항목을 제시함으로써 부서간 연계 및 인과관계 설정, 전략과의 연계가 가능하여 경영자의 전략 설정과 리더십에 도움을 줄 수 있는 BSC 항목을 살펴 본 후, 기업 경영혁신과 프로세스 개선을 위한 두 평가 항목의 연계를 통하여 평가항목 관리요소의 중복을 제거하고 동일화를 달성, '기업성과 향상' 이라는 공동 목표달성을 위해 MB 및 BSC 두 개선 노선이 시너지를 달성할 수 있는 체계를 마련하고자 한다. 이는 MB와 BSC의 연계방안을 살펴봄으로써 기업의 '경영품질'을 향상시키고, 향상된 경영품질을 구체적 항목에 의거하여 체계적으로 평가할 수 있는 방안을 찾음과 동시에 기업 전략 설정에 이바지할 수 있는 모형구축을 그 목표로 하고 있다.

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