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http://dx.doi.org/10.5394/KINPR.2008.32.8.675

Evaluating Performance Factors of Container Terminals using Balanced Scorecard(BSC) and Quality Function Deployment(QFD)  

Shin, Chang-Hoon (Department of Logistics System Engineering, Korea Maritime University)
Leem, Byung-Hak (Division of Business Administration, Pusan University of Foreign Studies)
Kang, Jeong-Sick (HANBIT LOGISTICS CO.,LTD)
Publication Information
Journal of Navigation and Port Research / v.32, no.8, 2008 , pp. 675-683 More about this Journal
Abstract
This paper develops a framework of combining Balanced Scorecard (BSC) and Quality Function Deployment (QFD) using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) and evaluates the performance factors of container terminals using the framework. This study designs a BSC of container terminals and then transforms this into QFD in order to determine the priority of performance factors. This paper provides a modified QFD model and shows a causal relationship among perspectives of BSC to find out critical performance factors of container terminals. This modified QFD model is different from traditional models in that a correlation and relation matrix is presented. This combination of BSC and QFD with AHP and ANP helps to create more realistic and accurate representation of QFD models.
Keywords
Container terminal; Performance factor; Balanced scorecard(BSC); Quality function deployment(QFD); Analytic hierarchy process(AHP); Analytic network process(ANP);
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